Having problems with FirstNet? - Colonial First State

FirstNet AccessRecent changes to FirstNetWe recently implemented some changes to FirstNet on 19 August 2011. Ifyou are currently having difficulty with your FirstNet password please readbelow.FAQsWhat are the recent changes to FirstNet?There are two main changes that were implemented on 19 August 2011.Firstly, you now need to nominate a password of your choice.When you next log onto FirstNet, if you haven’t already nominated an alphanumeric password, you will beprompted to nominate a new 8 character password that must contain both letters and numbers.Secondly, once you have nominated an alphanumeric password you will now be able to reset yourpassword online rather than having to wait for your password to arrive in the mail.Why have we made these changes?The primary reason behind changing your current numeric password to an alphanumeric password is toensure your FirstNet account is even more secure. When you nominate your new password its strengthwill be shown by the password indicator to the right of the screen.The primary reason behind the online password reset functionality is to provide you with the ability toreset your password whenever suits you.TroubleshootingMy password isn’t working?As a first step, you may want to try clearing your browser’s cache.Every web browser stores a collection of the websites you visit which can reduce bandwidth usage andserver load. This is called the browser's cache and is more commonly called your browser’s history.Clearing it occasionally can make some websites run smoother, particularly if there has been a changemade to the website.

Since every browser is different, you will need to follow instructions to clear your cache for your particularbrowser.The best way to find instructions is to go to Google Search and type in clearing browser cache. You willfind numerous resources available on the web with instructions on how to do it.We have also listed the major browser instructions below or alternatively, you can phone us on 13 13 36and we can help.Clearing Browser’s cacheMicrosoft Internet Explorer usersNote: Users running Internet Explorer 7.0 and above will need to press the Alt key in order to access thefile menu easily to get access to options such as File, Tools, etc.Microsoft Windows users running Microsoft Internet Explorer 6.x and 7.x can delete their history files byclicking the "Tools" menu, "Internet Options", and clicking the "Delete Files" or "Delete" button.Microsoft Internet Explorer 4.x users on an Apple Macintosh can delete the history by clicking the "HardDrive" icon, "System", "Preferences", "Explorer", and moving the history file into the trash.Microsoft Internet Explorer 3.02 and lower users can delete their history by clicking the "View" menu,"Options", open the tab "Advanced", click the "Settings" tab, and click the "Empty Folder" button.Mozilla Firefox usersMozilla Firefox users can clear their history by clicking the "Tools" menu, "Options", clicking the "Privacy"button, and under "History" click the "Clear" or "Clear Now" button.orPress CTRL + Shift + DEL to open the Clear Data Window.I’ve cleared my cache but my password still isn’t working?If your password still isn’t working please phone us on 13 13 36 and we can assist you.Copyright © 2011 all rights reserved Colonial First State Investments Limited ABN 98 002 348 352, AFS Licence 232468 (ColonialFirst State) is the issuer of interests in FirstChoice Personal Super, FirstChoice Wholesale Personal Super, FirstChoice Pension,FirstChoice Wholesale Pension and FirstChoice Employer Super from the Colonial First State FirstChoice Superannuation Trust ABN26 458 298 557 and interests in the Rollover & Superannuation Fund and the Personal Pension Plan from the Colonial First StateRollover & Superannuation Fund ABN 88 854 638 840 and interests in the Colonial First State Pooled Superannuation Trust ABN 51982 884 624. FirstRate Investment Deposits, FirstRate Term Deposits, FirstRate Saver and FirstChoice Margin Lending (not offeredto new investors from 1 January 2011 but made available through Colonial First State’s FirstChoice Investments and FirstChoiceWholesale Investments) are products of the Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945 (CBA),administered by Colonial First State. For FirstChoice Personal Super, FirstChoice Wholesale Personal Super, FirstChoice EmployerSuper, FirstChoice Pension and FirstChoice Wholesale Pension, FirstRate Investment Deposits, FirstRate Saver and FirstRate TermDeposits are held with CBA by the super fund on behalf of those members who take up this option.