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Mater Misericordiae Hospital Mackay - Queensland Centre for ...

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Indicator 4: Do women receive a home visit or telephone call within 10 days ofdischarge?According to the <strong>Queensland</strong> Health Universal Postnatal Contact Initiative, gold standard care is defined as women beingcontacted by a care provider (either by telephone or by home visit) within 7-10 days of discharge from hospital.We asked: “In the first 10 days of being at home with your baby, did any of the following happen...?” Women could indicate thatthey were telephoned by a midwife or nurse and/or received a home visit from a midwife or nurse, or that they were notcontacted by a midwife or nurse.The graph displays the percentage of women who said they were telephoned by a midwife or nurse and/or received a home visitfrom a midwife or nurse, as well as the percentage of women who received neither a telephone call nor a home visit, in the first10 days of being at home. Three shades of red are used in the graph to represent the different types of gold standard carereported by women.Visit and call Visit only Call only Neither visit nor callSTATEWIDE PUBLIC37301914<strong>Mackay</strong> Base <strong>Hospital</strong> (n=96)4828168<strong>Mackay</strong> Birth <strong>Centre</strong> (n=14)651421Proserpine <strong>Hospital</strong> (n=36)3364714STATEWIDE PRIVATE251578<strong>Mater</strong> <strong>Misericordiae</strong> <strong>Hospital</strong> <strong>Mackay</strong> (n=121)2 231650 10 20 30 40 50 60 70 80 90 100Best public hospital in <strong>Queensland</strong>:Redcliffe <strong>Hospital</strong> 99%Best public birth centres in <strong>Queensland</strong>:Gold Coast Birth <strong>Centre</strong> 100%<strong>Mackay</strong> Birth <strong>Centre</strong> 100%Townsville Birth <strong>Centre</strong> 100%Best private hospital in <strong>Queensland</strong>:North West Private <strong>Hospital</strong> 63%What do women say about their care?“The pre and post birth support (midwife visits to yourhome <strong>for</strong> up to six weeks following bub’s arrival) meantthat we have experienced a completely smooth andhappy transition of our bub into our lives and home. Theguidance and support provided by [model of care] duringthe pregnancy and post birth left us confident and ablefirst time parents”“I wish I had more access to aftercare <strong>for</strong> my baby…Achild health care nurse that you could contact, go andsee or have visit me in my own home. May have helpedsettle my new baby quicker, in that I would have hadanswers sooner.”16

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