Mater Misericordiae Hospital Mackay - Queensland Centre for ...

ContentsAcknowledgements .................................................................................................................................................................... 5Introduction ................................................................................................................................................................................ 6Background ............................................................................................................................................................................ 6The 2010 Having a Baby in Queensland Survey ...................................................................................................................... 6About This Report ................................................................................................................................................................... 6Using this Report for Quality Improvement ............................................................................................................................... 7Finding Out More .................................................................................................................................................................... 7Statewide Snapshot ................................................................................................................................................................... 8Response Rate ....................................................................................................................................................................... 8Representativeness of Respondents ....................................................................................................................................... 9Performance Summary: Mater Misericordiae Hospital Mackay .................................................................................................. 10Part A: Quality of Interpersonal Care ......................................................................................................................................... 11Indicator 1: How well are women looked after at this facility? ................................................................................................. 12Indicator 2: Would women recommend this facility to a friend? .............................................................................................. 13Part B: Access to Care ............................................................................................................................................................. 14Indicator 3: Do women have a booking appointment by 18 weeks’ gestation? ...................................................................... 15Indicator 4: Do women receive a home visit or telephone call within 10 days of discharge? ................................................... 16Part C: Attention from Care Providers ....................................................................................................................................... 17Indicator 5: Do women have continuity of carer during labour and birth? ............................................................................... 18Indicator 6: Are women satisfied with the amount of care during their postnatal stay? ........................................................... 19Part D: Respectful Care ............................................................................................................................................................ 20Indicator 7: Do care providers treat women with respect? ..................................................................................................... 21Indicator 8: Do care providers treat women with kindness and understanding? ..................................................................... 22Indicator 9: Do care providers genuinely care about women’s wellbeing? .............................................................................. 23Indicator 10: Do care providers respect women’s decisions? ................................................................................................ 24Part E: Support for Consumer Preferences ............................................................................................................................... 25Indicator 11: Are women’s support people made to feel welcome during labour and birth? ................................................... 26Indicator 12: Are women’s support people made to feel welcome after birth? ....................................................................... 27Indicator 13: Can women choose the gender of their care provider(s) for labour and birth? .................................................... 28Indicator 14: Do care providers allow women to take their time during labour? ...................................................................... 29Indicator 15: Do women feel that their medical procedures were necessary? ......................................................................... 30Part F: Informed Decision-Making by Consumers ...................................................................................................................... 31Indicator 16: Do women make informed decisions about caesarean section? ........................................................................ 32Indicator 16.1: Caesarean section scheduled in advance ................................................................................................... 32Indicator 16.2: Caesarean section not scheduled in advance ............................................................................................. 33Indicator 17: Do women make informed decisions about induction of labour? ....................................................................... 34Indicator 18: Do women make informed decisions about vaginal examinations? .................................................................... 35Indicator 19: Do women make informed decisions about fetal monitoring? ............................................................................ 36Indicator 20: Do women make informed decisions about epidural during labour? .................................................................. 373