Mater Misericordiae Hospital Mackay - Queensland Centre for ...

Indicator 9: Do care providers genuinely care about women’s wellbeing?Gold standard care is defined as women feeling that their care providers genuinely cared about their wellbeing all of the time.We asked women how frequently the following statement was reflective of their care: “When I saw care providers during mylabour and birth, they genuinely cared about my wellbeing.” Women could indicate ‘all of the time’, ‘some of the time’ or ‘not atall’.The graph displays the percentages of women who said that their care providers genuinely cared about their wellbeing ‘all of thetime’, ‘some of the time’ and ‘not at all’.All of the time Some of the time None of the timeSTATEWIDE PUBLIC84142Mackay Base Hospital (n=94)9091Mackay Birth Centre (n=14)100Proserpine Hospital (n=36)946STATEWIDE PRIVATE928Mater Misericordiae Hospital Mackay (n=120)95410 10 20 30 40 50 60 70 80 90 100Best public hospitals in Queensland:Biloela Hospital 100%Goondiwindi Hospital 100%Mareeba Hospital 100%Stanthorpe Hospital 100%Best public birth centres in Queensland:Gold Coast Birth Centre 100%Mackay Birth Centre 100%Townsville Birth Centre 100%Best private hospital in Queensland:Mater Mothers’ Private Redland 99%What do women say about their care?“Everyone treated me with respect and I felt as thoughthey genuinely cared about my wellbeing. One nurse evencame to visit me the day after I had my daughter whenshe wasn't even on shift to say hello and see how I was.”“A lot of work needs to be done to provide a positive andsupportive environment for pregnant women. It isunfortunate that in many instances a woman's experienceis coloured by issues such as patient numbers/ indemnityinsurance/ hospital policy.”“Lovely staff - kind, caring, gentle & supportive. Promptresponses to needs for pain management.”23