ENTroubleshooting GuideProblem Possible Cause SolutionAircraft will not respondto throttle butresponds to othercontrolsExtra propeller noiseor extra vibrationReduced fl ight timeor aircraft underpoweredAircraft will not Bind(during binding) totransmitterAircraft will not connect(after binding)to transmitterControl surface doesnot moveThrottle not at idle and/or throttle trim too highThrottle servo travel is lower than 100%Throttle channel is reversedMotor disconnected from ESCDamaged propeller and spinner, collet or motorPropeller is out of balanceProp nut is too looseSpinner is not tight or fully seated in placeFlight battery charge is lowPropeller installed backwardsFlight battery damagedFlight conditions may be too coldBattery C rating is too lowTransmitter too near aircraft during binding processAircraft or transmitter is too close to large metal object,wireless source or another transmitterThe bind plug is not installed correctly in the bind portFlight battery/Transmitter battery charge is too lowBind switch or button not held long enough during bindprocessTransmitter too near aircraft during connecting processAircraft or transmitter is too close to large metal object,wireless source or another transmitterBind plug left installed in bind portAircraft bound to different model memory (ModelMatch TMradios only)Flight battery/Transmitter battery charge is too lowTransmitter may have been bound using different DSMprotocolControl surface, control horn, linkage or servo damageWire damaged or connections looseTransmitter is not bound correctly or the incorrect modelwas selectedFlight battery charge is lowBEC (Battery Elimination Circuit) of the ESC is damagedReset controls with throttle stick and throttle trimat lowest settingMake sure throttle servo travel is 100% or greaterReverse throttle channel on transmitterMake sure motor is connected to the ESCReplace damaged partsBalance or replace propellerTighten the prop nutTighten the spinner or remove the spinner and turn it 180 degrees.Completely recharge fl ight batteryInstall propeller with numbers facing forwardReplace fl ight battery and follow fl ight battery instructionsMake sure battery is warm before useReplace battery or use battery with correct C ratingMove powered transmitter a few feet from aircraft,disconnect and reconnect fl ight battery to aircraftMove aircraft and transmitter to another location and attempt bindingagainInstall bind plug in bind port and bind the aircraft to the transmitterReplace/recharge batteriesPower off transmitter and repeat bind process. Hold transmitter b<strong>indb</strong>utton or switch until receiver is boundMove powered transmitter a few feet from aircraft,disconnect and reconnect fl ight battery to aircraftMove aircraft and transmitter to another location and attempt connectingagainRebind transmitter to the aircraft and remove the bind plug before cyclingpowerSelect correct model memory on transmitterReplace/recharge batteriesBind aircraft to transmitterReplace or repair damaged parts and adjust controlsDo a check of wires and connections, connect or replace as neededRe-bind or select correct model in transmitterFully recharge fl ight batteryReplace ESCControls reversed Transmitter settings are reversed Perform the Control Direction Test and adjust the controls ontransmitter appropriatelyMotor power pulses ESC uses default soft Low Voltage Cutoff (LVC)Recharge fl ight battery or replace battery that is no longer performingthen motor losesWeather conditions might be too coldPostpone flight until weather is warmerpowerBattery is old, worn out, or damagedReplace batteryBattery C rating might be too smallUse recommended battery16
ENLimited WarrantyWhat this Warranty CoversHorizon Hobby, Inc. (“Horizon”) warrants to the original purchaser that theproduct purchased (the “Product”) will be free from defects in materials andworkmanship at the date of purchase.What is Not CoveredThis warranty is not transferable and does not cover (i) cosmetic damage, (ii)damage due to acts of God, accident, misuse, abuse, negligence, commercialuse, or due to improper use, installation, operation or maintenance, (iii) modificationof or to any part of the Product, (iv) attempted service by anyone otherthan a Horizon Hobby authorized service center, (v) Product not purchasedfrom an authorized Horizon dealer, or (vi) Product not compliant with applicabletechnical regulations.OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO OTHERWARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS ANY AND ALLIMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIEDWARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESSFOR A PARTICULAR PURPOSE. THE PURCHASER ACKNOWLEDGES THAT THEYALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THEREQUIREMENTS OF THE PURCHASER’S INTENDED USE.Purchaser’s RemedyHorizon’s sole obligation and purchaser’s sole and exclusive remedy shall bethat Horizon will, at its option, either (i) service, or (ii) replace, any Productdetermined by Horizon to be defective. Horizon reserves the right to inspectany and all Product(s) involved in a warranty claim. Service or replacementdecisions are at the sole discretion of Horizon. Proof of purchase is requiredfor all warranty claims. SERVICE OR REPLACEMENT AS PROVIDED UNDERTHIS WARRANTY IS THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY.Limitation of LiabilityHORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTALOR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION ORCOMMERCIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH CLAIM ISBASED IN CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY ORANY OTHER THEORY OF LIABILITY, EVEN IF HORIZON HAS BEEN ADVISED OFTHE POSSIBILITY OF SUCH DAMAGES. Further, in no event shall the liability ofHorizon exceed the individual price of the Product on which liability is asserted.As Horizon has no control over use, setup, final assembly, modification ormisuse, no liability shall be assumed nor accepted for any resulting damageor injury. By the act of use, setup or assembly, the user accepts all resultingliability. If you as the purchaser or user are not prepared to accept the liabilityassociated with the use of the Product, purchaser is advised to return theProduct immediately in new and unused condition to the place of purchase.LawThese terms are governed by Illinois law (without regard to conflict of lawprincipals). This warranty gives you specific legal rights, and you may alsohave other rights which vary from state to state. Horizon reserves the right tochange or modify this warranty at any time without notice.WARRANTY SERVICESQuestions, Assistance, and ServicesYour local hobby store and/or place of purchase cannot provide warranty supportor service. Once assembly, setup or use of the Product has been started,Contact Informationyou must contact your local distributor or Horizon directly. This will enableHorizon to better answer your questions and service you in the event thatyou may need any assistance. For questions or assistance, please visit ourwebsite at www.horizonhobby.com, submit a Product Support Inquiry, or call877.504.0233 toll free to speak to a Product Support representative.Inspection or ServicesIf this Product needs to be inspected or serviced and is compliant in thecountry you live and use the Product in, please use the Horizon Online ServiceRequest submission process found on our website or call Horizon to obtain aReturn Merchandise Authorization (RMA) number. Pack the Product securelyusing a shipping carton. Please note that original boxes may be included,but are not designed to withstand the rigors of shipping without additionalprotection. Ship via a carrier that provides tracking and insurance for lost ordamaged parcels, as Horizon is not responsible for merchandise until it arrivesand is accepted at our facility. An Online Service Request is available at http://www.horizonhobby.com/content/_service-center_render-service-center. If youdo not have internet access, please contact Horizon Product Support to obtaina RMA number along with instructions for submitting your product for service.When calling Horizon, you will be asked to provide your complete name, streetaddress, email address and phone number where you can be reached duringbusiness hours. When sending product into Horizon, please include your RMAnumber, a list of the included items, and a brief summary of the problem. Acopy of your original sales receipt must be included for warranty consideration.Be sure your name, address, and RMA number are clearly written on theoutside of the shipping carton.NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue witha LiPo battery, please contact the appropriate Horizon ProductSupport office.Warranty RequirementsFor Warranty consideration, you must include your original sales receiptverifying the proof-of-purchase date. Provided warranty conditions havebeen met, your Product will be serviced or replaced free of charge. Service orreplacement decisions are at the sole discretion of Horizon.Non-Warranty ServiceShould your service not be covered by warranty, service will be completedand payment will be required without notification or estimateof the expense unless the expense exceeds 50% of the retail purchasecost. By submitting the item for service you are agreeing to payment of theservice without notification. Service estimates are available upon request. Youmust include this request with your item submitted for service. Non-warrantyservice estimates will be billed a minimum of ½ hour of labor. In addition youwill be billed for return freight. Horizon accepts money orders and cashier’schecks, as well as Visa, MasterCard, American Express, and Discover cards.By submitting any item to Horizon for service, you are agreeing to Horizon’sTerms and Conditions found on our website http://www.horizonhobby.com/content/_service-center_render-service-center.NOTICE: Horizon service is limited to Product compliant in the country ofuse and ownership. If non-compliant product is received by Horizon forservice, it will be returned unserviced at the sole expense ofthe purchaser.Country of Purchase Horizon Hobby Address Phone Number/Email AddressUnited States ofAmericaUnited KingdomGermanyFranceChinaHorizon Service Center(Electronics and engines)Horizon Product Support(All other products)Horizon Hobby LimitedHorizon Technischer ServiceHorizon Hobby SASHorizon Hobby – China4105 Fieldstone RdChampaign, Illinois61822 USA4105 Fieldstone RdChampaign, Illinois61822 USAUnits 1-4 Ployters RdStaple TyeHarlow, EssexCM18 7NS, United KingdomChristian-Junge-Straße 125337 Elmshorn, Germany11 Rue Georges Charpak77127 Lieusaint, FranceRoom 506, No. 97 Changshou Rd.Shanghai, China, 200060877-504-0233Online Repair Request:visit www.horizonhobby.com/service877-504-0233productsupport@horizonhobby.com+44 (0) 1279 641 097sales@horizonhobby.co.uk+49 (0) 4121 2655 100service@horizonhobby.de+33 (0) 1 60 18 34 90infofrance@horizonhobby.com+86 (021) 5180 9868info@horizonhobby.com.cn17
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