male prisoners and young offenders - Prison Reform Trust

People outside the prison you can send your complaint to –after you have tried to solve the complaint with prison staff1. The Prisons and Probation Ombudsman• You can write to someone called the Prisons and Probation Ombudsman if youhave already tried to solve your complaint with prison staff and you are still nothappy.• The ombudsman does not work for the prison. Their job is to look at complaintsfrom prisoners about prison life.• The ombudsman can only look at complaints that you have sent.• You must write to the ombudsman within 1 month of you getting an answerfrom prison staff about your complaint.• Tell the ombudsman as much as you can when you write to them. They will notnormally come and speak to you themselves so you need to tell them as muchas you can in your letter.• The ombudsman should usually take 12 weeks or less to look into yourcomplaint. You will get something in writing to say what decision has beenmade.• If the ombudsman thinks you were not treated in the right way, they may askthe governor to change their decision or recommend changes to the head ofthe Prison Service.Write to the ombudsman atPrisons and Probation OmbudsmanAshley House2 Monck StreetLondonSW1P 2BQThere is a leaflet you can look at about the ombudsman and how to complain.It is in the library.115