UNDP Capacity Assessment Users Guide.pdf - Africa Adaptation ...

UNDP Capacity Assessment Methodology User‘s Guide• Opportunities for staff professional development and on-the-job training.• Degree to which recruitment and promotion policies provide for staff growth.• Degree to which government learns from its mistakes and staff is rewarded forconfronting rather than concealing errors.1.6 Institutional arrangements - Human resource management – Organizational levelFunctional CapacitiesEngage StakeholdersOverall Does the organization have the capacity to engage stakeholders in the process ofQuestion: developing HR policies?Additional Does the organization have the capacity to:Questions: Create a culture of open, not hierarchical, communication and dialogue?Involve employees, via dialogue and empowerment, in the design of processes?Involve employees, via dialogue and empowerment, in the identification andimplementation of improvement?Indicators • Existence and effectiveness of dialogue mechanisms (and other links as appropriate)between the organization and domestic and external stakeholders on issues relatingto human resource management.• Quality (e.g., transparent, participatory, engaged, respective) and frequency ofdialogue between the organization and domestic and external stakeholders.• Degree to which executives (managers) respect the independence andprofessionalism of their senior-level managers (staff).• Degree to which senior-level managers (staff) are generally expected to provide ‗frankand fearless‘ advice to their superiors.• Employee involvement in decision-making processes.• Employee involvement in improvement activities (e.g., suggestion schemes).• Employee consultation and dialogue mechanisms.• Participation in internal discussion groups, meetings with senior management or allstaffmeetings.Assess a Situation and Define Vision and MandateOverallQuestion:AdditionalQuestions:IndicatorsDoes the organization have the capacity to frame, manage and interpret acomprehensive situation analysis of and to create a vision for human resourcedevelopment?Does the organization have the capacity to:Regularly analyze current and future human resource needs, at the organizationaland individual levels, in terms of knowledge, skills and attitudes?• Quality of analysis of environmental influences (at the appropriate level, e.g., market,sector) and their relative degree of impact on policies relating to human resourcemanagement.• Quality of action taken as a result of ‗critical events‘ analysis of opportunities andthreats of most significance to the organization‘s human resource managementpolicies.• Degree to which staff needs are analyzed in the planning process.Formulate Policies and StrategiesOverall Does the organization have the capacity to develop policies and strategies relating toQuestion: human resource development?Additional Does the organization have the capacity to:Questions: Develop clear policy containing objective criteria with regard to recruitment,Indicatorspromotion, rewards and assignment of managerial functions?• Extent to which societal changes are integrated into the organization‟s humanresource management policies and mechanisms.• Existence of long-term strategic policy options for human resource management.Budget, Manage and Implement50