UNDP Capacity Assessment Users Guide.pdf - Africa Adaptation ...

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UNDP Capacity Assessment Methodology User‘s Guideobjectives and actions?Additional Does the organization‘s leadership have the capacity to:Questions: Balance mission and resources of the organization with needs and expectations ofstakeholders?Develop and put in place a value framework / code of conduct?Indicators • Extent to which societal changes are integrated into organizational functioning.• Actionability of objectives and outputs of organizational strategies.• Existence of long-term strategic policies for capacity development.Budget, Manage and ImplementOverall Does the organization‘s leadership have the capacity to establish appropriateQuestion: frameworks for managing policies, legislations, strategies, programmes and projects?Additional Does the organization‘s leadership have the capacity to:Questions: Translate strategic and operational objectives into an appropriate organizationalstructure, with accompanying management levels, functions, responsibilities andautonomy?Translate strategic and operational objectives into appropriate plans, priorities, tasksand timelines?Devolve decision-making to the most appropriate level?Delegate operational responsibilities to the most appropriate level?IndicatorsEvaluateOverallQuestion:AdditionalQuestions:IndicatorsBe clear in what is expected of them and what they expect from others?• Alignment of organization‘s scope of program or other activities with its mission,priorities and managerial capabilities.• Quality of implementation of plans, strategies and programmes (e.g., effective andefficient).• Actionability of objectives and outputs in organization‟s work plans.• Strength of programme delivery.• Clarity of goals and priorities among managers.• Level of fiscal and operational awareness among managers (e.g., staff can clearlydescribe their roles and responsibilities).• Degree of delegation of management responsibility to second-level managers.• Evidence of effective staff involvement and teamwork in planning and work.• Nature and quality of planning, decision-making and benchmarking processes (e.g.,iterative).• Skill level of top management and middle management.• Level of autonomy of management.• Depth of organizational management.• Management style (e.g., participatory and enabling).• Ethics of leaders (e.g., ethical behavior exhibited, number disciplinary casesreported).• Receptivity of organization‟s leaders to change and modernization.• Evidence of effective organizational innovation and learning.Does the organization‘s leadership have the capacity to design, establish and manage asystem for measuring financial and operational performance of the organization?Does the organization‘s leadership have the capacity to:Develop, agree upon and evaluate measurable objectives and goals for all levels ofthe organization?Set output and outcome targets, balancing the organization‘s resources andexpectations of stakeholders?Conduct benchmarking to drive improvement?• Level of awareness and understanding of program outcomes among organizationalmanagers.• Measurement of programme outcomes.• Degree to which M&E systems and practices yield an evidence-based foundation forplanning, decision-making and learning.56
UNDP Capacity Assessment Methodology User‘s Guide• Strength of the organization (meets at least xx% of its targeted objectives,improvements, etc.).• Impact on the local, national and international economy and society.2.3 Leadership - Additional areas of explorationMotivationDoes the organization‘s leadership have the capacity to:Encourage teamwork?Create environment that is conducive to achieving progress?Motivate and support employees to reach their goals in support of organizational objectives?Demonstrate willingness to change by accepting constructive feedback and suggestions forimproving leadership style?Lead by example?Act as a role model?Develop and implement career management systems and succession planning?InnovationDoes the organization‘s leadership have the capacity to:Plan, manage and encourage modernization and innovation?Steer change process efficiently (i.e., using milestones, benchmarks, steering groups, follow-upreporting)?CommunicationsDoes the organization‘s leadership have the capacity to:Develop key messages about the organization (objectives, plans, policies, procedures andperformance)?Develop and leverage channels to communicate these key messages?Generate public awareness, reputation and recognition of the organization (i.e., image building)?Participate in professional associations, representative organizations and interest groups?57
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