UNDP Capacity Assessment Users Guide.pdf - Africa Adaptation ...

UNDP Capacity Assessment Methodology User‘s Guide2.2 Leadership – Organizational levelFunctional CapacitiesEngage StakeholdersOverall Does the organization‘s leadership have the capacity to manage relations with keyQuestion: stakeholders inclusively and constructively?Additional Does the organization‘s leadership have the capacity to:Questions: Identify all relevant stakeholders?Develop and maintain regular relations with political authorities of the appropriateexecutive and legislative areas?Develop and maintain partnerships and networks with important stakeholders, e.g.,citizens, NGOs, interest groups, industry, other public authorities)?Indicators • Existence and effectiveness of dialogue mechanisms (and other links as appropriate)between the organization and relevant domestic and external stakeholders.• Quality (e.g., transparent, participatory, engaged, respective) and frequency ofdialogue between the organization and domestic and external stakeholders.• Evidence of bureaucratic support for the organization‘s activities.• Existence of influential and outspoken champions for ownership and capacitydevelopment.• Organizational ownership of policies, goals and structure.• Ability of management to effectively represent the organization to external interests.• Clarity of leadership philosophy to internal and external stakeholders.• External image of the organization (e.g., image is consistent with goals andobjectives).• Level of involvement with the community in which the organization is based throughsupport (financial or otherwise) for local and societal (social, environmental, etc.)activities.• Level of awareness of the impact of the organization on the quality of life of citizens.Assess a Situation and Define Vision and MandateOverallQuestion:AdditionalQuestions:IndicatorsDoes the organization‘s leadership have the capacity to frame, manage and interpretanalysis of internal and external dynamics?Does the organization‘s leadership have the capacity to develop its vision, mission andvalues based on that analysis?Does the organization‘s leadership have the capacity to:Design and manage systematic gathering and analysis of information regardingstakeholders‘ needs and expectation by organizing appropriate surveys ofcitizens/customers, employees, society and government?Design and manage systematic gathering and analysis of information aboutimportant variables, such as political, social, economic, legal, demographic andecological developments?Design and manage systematic gathering and analysis of information about internalstrengths and weaknesses and external opportunities and threats?Identify critical success factors?Adjust its vision, mission and values; reorganize; and improve strategies andmethods according to changes in the operating environment?Balance ‗top-down‘ and ‗bottom-up‘ approaches when dealing with changes in theorganization?• Quality of analysis of environmental influences (at the appropriate level, e.g., market,sector) and their relative degree of impact on the organization.• Quality of action taken as a result of ‗critical events‘ analysis of opportunities andthreats of most significance to the organization‘s development and impact.• Clarity of mission to employees; documentation of mission.Formulate Policies and StrategiesOverallQuestion:Does the organization‘s leadership have the capacity to translate the vision, mission,value framework into strategic (medium term) and operational (concrete and short term)55