listenup!Chapter 1 | 25A small handful of young people who had spenttime on an inpatient ward said how much theyvalued the rare opportunity to engage in a funand creative group run by an external voluntarysector organisation. This group encouraged youngpeople to look forward to engaging with voluntarycommunity-based services on their discharge frominpatient care. This also acted as a way of preparingyoung people for their return into the community.“[It was] a bit of fun because the inpatient unit wasreally intense and it’s nice to be able to go to agroup where you didn’t have to talk about issues andproblems, and just have a laugh.”Young personOpportunities to build friendshipswith peers“A nice break and escape and a distraction because itwas just so fun and you got to know the other youngpeople better.”Young personSome of the young people we spoke to suggestedthat it would be valuable for the mental healthservice to operate a ‘buddying’ scheme, wherebyyoung people with experience of using the mentalhealth system could support other young people andprovide advice and information. This would includeadvice on which services might meet their needs andhow to access them, as well as support with usingthese services. All young people said that being withother young people who had had similar experiencesand were on the road to recovery could be reassuring,inspiring and a positive encouragement for them towork on their own recovery.Being involved in various group activities can offerthe opportunity for the young people to makefriends with people of similar ages. Young peoplewho had had these opportunities valued beingable to socialise with their peers, because it helpedthem build a social network, which many individualshad previously lacked. Some young people saidgroup activities had helped them overcomevarious challenges in their lives. Many said they hadcontinued to socialise with peers from the groupsoutside of the service, and some had become theirclosest friends.
listenup!26 | Chapter 1Opportunities to build self-confidenceand esteem, gain experience anddevelop skillsYoung people said they were looking for services tohelp build their confidence and self esteem. Manywanted not only to increase their confidence inorder to be able to socialise more and communicatewith others, but also to build and develop copingstrategies and life skills that would be transferableto their education or career. The significant numberof individuals who gained in confidence throughusing the services cited this to be, in part, a resultof engaging in successful professional relationshipswith staff and with peers through various group andone-to-one activities. Through these interactions,young people were encouraged to draw on a rangeof emotional, social, cognitive and creative skills,thus developing their range of personal skills, whichwere then transferable to other social, educationand work settings.Holistic and diverse range of supportand adviceSupport with mental health and emotionalwellbeing needsYoung people said that they needed a wide rangeof care, support, advice and information to meettheir mental health and emotional wellbeing needs.They stressed that young people have diverse needs– as one young person put it, “everyone’s different”– and these needs may change over time, so servicesneed to be flexible and adapt to these changes tosupport young people fully. Young people felt thatmore services needed to practice holistically, andincorporate a multidisciplinary team which couldoffer not only specialist mental health support, butalso generic emotional wellbeing support. They saidthey wanted to be seen as “individuals, and not acollection of symptoms”.Young people said that the road to recovery is aboutenabling them to maintain stability and consistencyin their lives, by striking a balance between theirmental health and emotional wellbeing, andequipping them with the skills and strategies to dothis. This requires services to focus on improving allaspects of young people’s lives:“To understand that it’s not all about mentalhealth… that you are a person and you’ve got likesand dislikes and you have interests and goals and Idon’t wanna be a mental health patient all my life.”Young personYoung people cited the main issues they wantedsupport with and advice on as: sexual health; finance;housing; education and career development; and, insome cases, how to be a good parent and meet theneeds of their dependants.Support with practical issuesSome young people were experiencing a period ofhomelessness, and said statutory sector staff andothers were not providing sufficient support to themwith approaching the housing and benefits services.They said some staff in the housing and benefitsservices were unhelpful and lacked understanding oftheir needs, and that, in some cases, it was difficult toaccess accurate information. The young people feltthat financial support and advice from mental healthservices would be exceptionally valuable, particularlyto help those who are trying to be re-housed or areexperiencing difficulties accessing money for basicneeds such as food.“Young people have to know the homelesslegislation and your rights to get any help.”Young personYoung people said they often felt ‘trapped’ within thebenefits and housing system. They found statutorysystems to be very confusing and discovered thatthey can sometimes even make it more difficult for ayoung person to work or go to college.