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listenup!Chapter 4 | 3103 The organisation should provide a professionalservice whilst at the same time puttingyoung people at ease by creating an informalambience. This can be done through use oflanguage, not having rigid timetables, casualdress, décor etc.04 Young people should be provided with a choiceof both the type of support they receive and thelevel of approach such as whether they wantadvice and a listening ear or require regularcounselling sessions. The pace and level of thework should be led by the young person.05 The organisation should be responsive to botha young person’s immediate and longer-termneeds. The organisation should provide a rangeof services that are focused on the recoveryprocess and staff should reassure young peoplethat support will be continued through therecovery process, not just in times of crisis.06 Young people should be prepared andsupported in moving on from the servicewhether this is into independent living orreferral/signposting to on to different services.07 The organisation should consider youngpeople’s basic practical needs, such as food,housing, personal finances, benefits etc. as partof a holistic approach. This may be throughoffering direct help with these, help with accessto other services or signposting young peopleto places where they can receive that help.08 The organisation should be socially inclusive,identifying the needs of all young people withinthe community and working to meet those needs.09 The organisation should have a clearly definedethos that all staff and young people are madeaware of either verbally or in writing. This ethosshould underpin the entire organisation’s workincluding that with outside agencies.10 The promotion of physical and mental healthand emotional wellbeing should be at the coreof the organisation’s work with young people.11 Decision making processes in the organisationshould be transparent. Where possible youngpeople should be involved in decision makingsuch as on the design and décor of the serviceand setting ‘rules and ‘boundaries’ for how theyand other young people use the service.12 All policies including confidentiality andcomplaints procedures should be well-definedand explained to young people who attend theservice.13 Staff in the organisation should form aneffective multidisciplinary team, having a rangeof different and appropriate skills and should betrained specifically to work with young people.14 Staff should be valued, invested in throughsupervision, training and development andencouraged to participate in the service’sdevelopment.15 The organisation should have a creative andqualitative means of gathering evidence,including listening to and consulting withyoung people, in order to help reflect on whatit is doing, to identify any gaps in service, and tolearn how to improve the service in the future.16 The organisation should seek actively toestablish and maintain working relationshipswith outside agencies in order to: improveknowledge and information sharing and; aimtowards the provision of seamless support foryoung people.
listenup!32 | Chapter 1Support @ The JunctionThe Junction, Colchester
Page 1 and 2: listenup!Person-centred approaches
Page 3 and 4: listenup!02 | About the artworkAbou
Page 5: listenup!04 | AcknowledgementsAckno
Page 9 and 10: listenup!8 | Chapter 1Aberdeen Foye
Page 11 and 12: listenup!10 | Chapter 1Children and
Page 13 and 14: listenup!12 | Chapter 1of comprehen
Page 15 and 16: listenup!14 | Chapter 1Experience i
Page 17 and 18: listenup!16 | Chapter 2Project back
Page 19 and 20: listenup!18 | Chapter 2staff workin
Page 21 and 22: listenup!20 | Chapter 1Community Li
Page 23: listenup!22 | Chapter 3What young p
Page 26 and 27: listenup!Chapter 1 | 25A small hand
Page 28 and 29: listenup!Chapter 1 | 27Case Study
Page 30 and 31: listenup!Chapter 1 | 29The partners
Page 34 and 35: listenup!Chapter 1 | 33choice5Deliv
Page 36 and 37: listenup!Chapter 5 | 35I’ve alway
Page 38 and 39: listenup!Chapter 5 | 37Support @ Th
Page 40 and 41: listenup!Chapter 5 | 39Each project
Page 42 and 43: listenup!Chapter 1 | 416successful
Page 44 and 45: listenup!Chapter 6 | 43Being social
Page 46 and 47: listenup!Chapter 6 | 45Groups are r
Page 48 and 49: listenup!Chapter 6 | 47“Young peo
Page 50 and 51: listenup!Chapter 1 | 497Providing s
Page 52 and 53: listenup!Chapter 7 | 51“… when
Page 54 and 55: listenup!Chapter 7 | 53The staff at
Page 56 and 57: listenup!Chapter 7 | 55The whole pr
Page 58 and 59: listenup!Chapter 1 | 57Young person
Page 60 and 61: listenup!Chapter 8 | 59also need to
Page 62 and 63: listenup!Chapter 8 | 61“Our advis
Page 64 and 65: listenup!Chapter 8 | 63Taking work
Page 66 and 67: listenup!Chapter 8 | 65“If young
Page 68 and 69: listenup!Chapter 8 | 67Case StudyTh
Page 70 and 71: listenup!Chapter 9 | 69Young people
Page 72 and 73: listenup!Chapter 9 | 71Value and im
Page 74 and 75: listenup!Chapter 10 | 73Making a di
Page 76 and 77: listenup!Chapter 10 | 75I wouldn’
Page 78 and 79: listenup!Chapter 11 | 77Key challen
Page 80 and 81: listenup!Chapter 11 | 79“Communit
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listenup!Chapter 11 | 81Showing wha
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listenup!Chapter 11 | 83Counselling
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listenup!Chapter 12 | 85Recommendat
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listenup!Appendix 2 | 87Appendix 2:
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listenup!Case Study 1 | 89Referrals
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listenup!Case Study 1 | 91Sorted No
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listenup!Case Study 2 | 93Recruitme
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listenup!Case Study 2 | 95Experienc
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listenup!Case Study 3 | 97Service c
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listenup!Case Study 3 | 99(Canning
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listenup!Case Study 4 | 101this ref
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listenup!Case Study 5 | 103Case Stu
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listenup!Case Study 5 | 105Support
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listenup!Case Study 6 | 107not tech
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listenup!Case Study 6 | 109The Mark
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listenup!Case Study 7 | 111Referred
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listenup!Case Study 7 | 113Streetwi
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listenup!Case Study 8 | 115Referral
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listenup!Case Study 8 | 117The Zone
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listenup!Bibliography | 119Mental H
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About the Mental Health FoundationF
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