Listen Up - Social Welfare Portal

listenup!Chapter 6 | 47“Young people are assessed and if their problemis not critical or life-threatening then they go ona waiting list… the drop-in service can also actas a buffer while waiting to be allocated to thecounselling service.”Project worker, The Market Place, LeedsThe Caterpillar Service in Cardiff had devised a planfor managing workload which worked well for theirservice:“Rather than all workers being allocated a certainnumber of young people, all staff members have thesame number of contacts over a weekly period. So,a worker who is dealing with a young person with ahigh level of needs would see fewer young people.”Project worker, Caterpillar Service,Barnardo’s Marlborough Road Partnership, CardiffOverall, the size of the organisation and its premises,staff numbers and funding (particularly a lack ofsustainable funding) all had a strong impact infuture plans and the ways that the services couldexpand to meet service demands. As a result of thoseconstraints, some of the organisations stated thatthey did not wish to over-promote their services,as they would not be able to provide the currentlevel of accessibility if they had more young peoplewanting to use their services.