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listenup!Case Study 2 | 95Experience the Mind – Holistic Service TreeDiversityGroup workSTRATEGICWORKPartnershipworkingInclusionHealingAccessibilityOwn accreditedtrainingDEVELOPMENTOF TRAININGPACKAGERaisingmental healthawarenessProfessionalsbeing trained byyoung peopleOne-to-onesupportPublicityLocal needsprovisionMental HealthFoundation(<strong>Listen</strong> <strong>Up</strong>!)HOLISTIC APPROACHUnique vehicle for youngpeople to raise awareness ofmental health issuesThe Tudor TrustUnique vehicle to help tackle thegap between CAMHS and adultmental health servicesYoung person-ledOriginated in young peopleexpressing concern that professionalsfrom all sectors are ill-equippedBrighton and HoveOffering youngpeopleGrew from the Mental HealthFoundation’s Youth Crisis 1
listenup!96 | Case Study 3Case Study 3:Community Links, Canning TownMission statement“Our founding philosophy is empowerment and abelief that everyone who receives has something togive in return.”Overview of the serviceCommunity Links was founded in 1977 and is ageneric children and young people’s organisationthat delivers an extensive network of projects andservices to over 1,000 16-25 year-olds each weekacross East London. The project was first establishedby two youth workers, Kevin Jenkins OBE andDavid Robinson OBE, who identified the need for abroader range of opportunities for young peopleand more community-led initiatives in the localarea. Subsequent growth of the project has beendetermined by the needs and demands of youngpeople in the local community and in consultationwith them. Funding throughout the history of theservice has come from various sources, includingNewham Council, trusts, private companies and localcommunity fundraising.The community focus of the project means thatmuch of the mental health work it carries out ispreventative. Generic advice, advocacy and supportservices are provided to help young people copewith situations, such as unemployment and familybreakdown, that could potentially lead to mentaldistress. Outreach projects also form a large part ofthe service, for instance carrying out mental healthpromotion work in local schools, and working withyoung people in custody. More traditional mentalhealth support is also offered, in the form of one-toonecounselling and structured group work focusingon particular issues, such as bereavement or selfharm.For those experiencing distress/crisis a largevariety of services are available including: drop-in;support with attending other services; intensivesupport over 24–48-hour periods; and childcare.Accessibility is considered key, and the service can becontacted by text, phone or email.Central objectives of the work carried out are toempower young people, to facilitate equality ofaccess, to combat stigma and to provide servicesthat are responsive and useful to young people’sactual needs. Peer support and mentoring aretherefore central to the project and many youngpeople who first access the project for help go on tosupport other young people in the future.Service development work carried out as part ofthe Mental Health Foundation projectCommunity Links have recently set up a textmessaging service which complements the e-mailand telephone helplines they already have. The serviceenables a young person to text the service and themessage is relayed via a computer. This means thatstaff can type a response to the young person andthis will go their mobile. The helpline is manned everyweekday and Saturday mornings but is often checkedmore frequently. This service provides another wayfor young people to access and test out the service.It may be easier for a young person initially to makecontact via text rather than having to speak tosomeone, which can be more daunting.Mental Health Foundation funding was also used forthe initial release of staff at Community Links, whodid not work specifically with young people withmental health problems, to have training to increaseawareness and knowledge. Child and adolescentmental health services provide the training and theaim is to help those staff gain a better understandingof young people’s emotional and mental healthneeds. This in turn improves the first contact a youngperson may have with the service. At the time ofgoing to press, Community Links had taken overfunding this work so it can continue.
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listenup!Person-centred approaches
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listenup!02 | About the artworkAbou
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listenup!04 | AcknowledgementsAckno
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listenup!8 | Chapter 1Aberdeen Foye
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listenup!10 | Chapter 1Children and
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listenup!12 | Chapter 1of comprehen
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listenup!14 | Chapter 1Experience i
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listenup!16 | Chapter 2Project back
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listenup!18 | Chapter 2staff workin
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listenup!20 | Chapter 1Community Li
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listenup!22 | Chapter 3What young p
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listenup!Chapter 1 | 25A small hand
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listenup!Chapter 1 | 27Case Study
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listenup!Chapter 1 | 29The partners
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listenup!Chapter 4 | 3103 The organ
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listenup!Chapter 1 | 33choice5Deliv
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listenup!Chapter 5 | 35I’ve alway
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listenup!Chapter 5 | 37Support @ Th
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listenup!Chapter 5 | 39Each project
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listenup!Chapter 1 | 416successful
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listenup!Chapter 6 | 43Being social
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Page 48 and 49: listenup!Chapter 6 | 47“Young peo
Page 50 and 51: listenup!Chapter 1 | 497Providing s
Page 52 and 53: listenup!Chapter 7 | 51“… when
Page 54 and 55: listenup!Chapter 7 | 53The staff at
Page 56 and 57: listenup!Chapter 7 | 55The whole pr
Page 58 and 59: listenup!Chapter 1 | 57Young person
Page 60 and 61: listenup!Chapter 8 | 59also need to
Page 62 and 63: listenup!Chapter 8 | 61“Our advis
Page 64 and 65: listenup!Chapter 8 | 63Taking work
Page 66 and 67: listenup!Chapter 8 | 65“If young
Page 68 and 69: listenup!Chapter 8 | 67Case StudyTh
Page 70 and 71: listenup!Chapter 9 | 69Young people
Page 72 and 73: listenup!Chapter 9 | 71Value and im
Page 74 and 75: listenup!Chapter 10 | 73Making a di
Page 76 and 77: listenup!Chapter 10 | 75I wouldn’
Page 78 and 79: listenup!Chapter 11 | 77Key challen
Page 80 and 81: listenup!Chapter 11 | 79“Communit
Page 82 and 83: listenup!Chapter 11 | 81Showing wha
Page 84 and 85: listenup!Chapter 11 | 83Counselling
Page 86 and 87: listenup!Chapter 12 | 85Recommendat
Page 88 and 89: listenup!Appendix 2 | 87Appendix 2:
Page 90 and 91: listenup!Case Study 1 | 89Referrals
Page 92 and 93: listenup!Case Study 1 | 91Sorted No
Page 94 and 95: listenup!Case Study 2 | 93Recruitme
Page 98 and 99: listenup!Case Study 3 | 97Service c
Page 100 and 101: listenup!Case Study 3 | 99(Canning
Page 102 and 103: listenup!Case Study 4 | 101this ref
Page 104 and 105: listenup!Case Study 5 | 103Case Stu
Page 106 and 107: listenup!Case Study 5 | 105Support
Page 108 and 109: listenup!Case Study 6 | 107not tech
Page 110 and 111: listenup!Case Study 6 | 109The Mark
Page 112 and 113: listenup!Case Study 7 | 111Referred
Page 114 and 115: listenup!Case Study 7 | 113Streetwi
Page 116 and 117: listenup!Case Study 8 | 115Referral
Page 118 and 119: listenup!Case Study 8 | 117The Zone
Page 120 and 121: listenup!Bibliography | 119Mental H
Page 122: About the Mental Health FoundationF
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