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SERVICE MANAGEMENT We Saw It In <strong>ENX</strong> <strong>Magazine</strong> AUGUST <strong>2010</strong>PARTS FOR COPIERS & PRINTERSCANON, MITA, SHARP & HPSe Habla EspanolAll OEMParts and SuppliesAvailable!In Stock CALL NOW!Tel: 818-778-0100 Fax: 818-778-0101www.officeland.wsOFFICE LANDcontinued from 32EFFECTIVE PARTSINVENTORYMANAGEMENTtiple field service assignments.Mike advises companies on critical successfactors including target service metrics andgoals, performance management, technologyapplication, service growth strategies, andcompensation and incentives. In addition,Mike provides leadership and managementdevelopment training designed for the serviceprofessional. Mike can be reached atwoodard@strategydevelopment.org, or610.742.4701.The“no-bul”creditcardcopycontrolerfromJamexenx magazine 55