We did! - Broadland Housing Association

doortodoorYou Said: Can wecommunicate where and howyou can pay your rent better.Many people who attended theconference didn’t know thatyou could pay your rent onlineor over the telephone.We Did: As a result of the feedback fromthe conference our staff now advisecustomers who telephone us about thedifferent ways to pay. We are alsolooking at how we can includeinformation about how to pay your rentin our letters, and have already includeddetails about rent payment in yourquarterly printed rent statements.You Said: You also requestedthat we improvecommunication regarding rentincreases.We Did: We sent a leaflet out with the rent increase letters for 2009/10 and wealso put an article in the spring edition of Door to Door, however we dounderstand that we do need to do more to explain how rents are set before wesend out the rent increase letters. There will be an article in the winter edition ofDoor to Door explaining how rents are set and comparing our rents with otherlocal landlords.You Said: We need to improvefeedback available from theTenant Forum Meetings andResident Associations.We Did: In future we will publish the minutes from all forums held on our website(www.broadlandhousing.org). If you would like to be involved in the Tenants Forumsor you would like to be sent a copy of the minutes of a forum meeting please contactAdam Clark our Resident Participation Assistant on 01603 750295.The work of the various Resident Associations is promoted in Door to Door, tosee an example of this go to page 5 of this edition to read about the work of theMundsley Residents Association. If you would like to find out more about settingup your own Residents Association please contact Sarah Cook our ResidentParticipation Manager on 01603 750236.You Said: We should providecrèche facilities whilst meetingsare being held.You Said: Sheltered Schemetenants want to see office staffat regular scheme meetings.We Did: To help you to attend events andmeetings we do already pay costs to help withtransport, carer and child care costs. We dowant to continue to try and enable everyone,who would like to, to get involved. If you haveany issues that are making it difficult for you tocome along to meetings or events do pleasecontact our Resident Participation Team to findout more about the help we can offer.We Did: In the future Team Leaders willattend the quarterly meetings held at allsheltered schemes (this began on 15thJuly at The Cedars).You Said: You were not awareof our Tenancy SupportService.We Did: We will be sending out information in each editionof our Door to Door magazine with details of who your localTeam are and what they do. In this edition we haveintroduced the West Team including their Tenancy SupportWorker, Katie Docherty and the work that she does. Wealso promoted the service on our recent ‘Out and About’campaigns. You can also find out more about our TenancySupport Service in the customer section of our website.Page 18 • www.broadlandhousing.org