We did! - Broadland Housing Association

doortodoorservice satisfaction feedbackBelow are the results of your service satisfaction from January to March 2009. We monitor our performance closelyand are working hard to ensure we address any areas where our performance has dropped. It is important for you toprovide us with feedback, so that we can ensure you receive the highest standard of service possible.If you would like further performance information you can view full reports and action plans for all service areas on ourwebsite www.broadlandhousing.org or call 0303 303 0003 to request paper copies.% of tenants satisfied with the service provided ■ Q3 2008-09 ■ Q4 2008-09 I TargetAids and adaptationsAnti social behaviourComplaintsEnd of tenancyGas servicingNew tenancyReceptionno data available0 20 40 60 80 100% of tenants very or fairly satisfied with their new property ■ Q3 2008-09 ■ Q4 2008-09 I TargetOverallQualityDesignLayoutno data availableno data availableno data availableno data available0 20 40 60 80 100Please note there were no new properties completed in quarter 3% of tenants who were satisfied with the quality of the repair ■ Q3 2008-09 ■ Q4 2008-09 I TargetAll repairsResponsive repairsMajor repairsCyclical - external decoration0 20 40 60 80 100% of tenants who were satisfied with the repairs service ■ Q3 2008-09 ■ Q4 2008-09 I TargetAll repairsResponsive repairsMajor repairsCyclical - external decoration0 20 40 60 80 100Page 26 • www.broadlandhousing.org