Survey Center Admin Job Description PDF - Lominger

• Communicate client issues that arise after launch; troubleshoot client problems byworking with Technology team, Account Executives (AE), Leadership and TalentConsulting (LTC), Accounting, and Customer Service.• Inform clients of project status.• Generate and ship reports.This position will specifically:• Administer survey projects (Voices®, Development Tracker, eSEA, eChoices,eTeam).• Set up verification, distribution, tracking, generating reports, and shipping.• Assist other Survey Center Administrator’s clients when necessary.• Work with manager and SC team members to develop best practices and improveprocesses.PERFORMANCE OBJECTIVESBUSINESS RESULTS• (1)Establish excellent client service with existing GSC clients by building andmaintaining client relationships and being the first point of contact for existingclients; (2) suggest additional core surveys.PEOPLE RESULTS• Create and execute a plan to deliver outstanding customer service to a variety ofconstituents; including end-user clients, LTC consultants, associates, finance,licensing team, technology, and client services.LEADERSHIP AND IMPACT• Exhibit the highest-quality professionalism in all interactions with LTC,associates, and customers.• Partner will broader LTC resources to deepen our exposure within currentclient base.QUALITY OF WORK• Consistently deliver high quality of work in all deliverables and work products;perform set-up checks verifications; manage processes outline for bounce backs;report generation and distribution.TEAM CONTRIBUTION• Contribute to the GSC’s revenue goals, service goals and actively communicatewith other members of the GSC team to efficiently solve client issues, requests,and timelines.GLOBAL SURVEY CENTER ADMINISTRATORPage 2 of 3