Survey Center Admin Job Description PDF - Lominger

CONFIDENTIAL POSITION SPECIFICATIONPositionCompanyLocationGlobal Survey Center AdministratorKorn/Ferry Leadership and Talent ConsultingMinneapolis, MNReporting Relationship Manager, Global Survey CenterDate May 2010COMPANY BACKGROUND/CULTUREKorn/Ferry International is an executive search and leadership and talent consulting firm withover 90 offices in 39 countries around the world.Korn/Ferry specializes in senior-level searches for clients throughout North America, Europe,Asia/Pacific and Latin America. Since our founding in 1969, we have conducted over 75,000searches for a prestigious list of clients in every industry. At Korn/Ferry, we have one mission:to build the leadership capital companies need to grow and prosper. Clients and top executivesaround the world count on us to work with them in partnership to find the perfect fit betweencompany and candidate to ensure long-term success for both. Korn/Ferry’s services range fromexecutive recruitment to corporate governance and CEO recruitment, outsourced recruiting,management assessment, and executive coaching and development.Korn/Ferry Leadership and Talent Consulting combine’s validated behavioral assessment anddevelopment tools with an understanding of the skills and experiences required for success. Wehelp clients identify and measure required competencies; assess, select, develop, coach,motivate and retain top leaders; and scale key talent management processes to ensure ongoingorganizational success.POSITION SUMMARYSC Administrators collaborate with global clients to administer multi-rater survey projects,including 360-degree feedback (VOICES® 360), organizational culture studies (eSEA), teams(eTeam) and succession management (eCHOICES) survey projects. Administrators workclosely with our global clients to:• Provide a consistent source of contact with clients to support their needs and ensurefuture sales. Make decisions on how best to serve our clients, and escalate issues whennecessary.• Educate and guide clients through the survey process: establish timelines,customization, and communication pieces.• Transition clients to new technology platform.• Provide main source of tech support to clients, learners and raters.Copyright 1992-2008. Korn/Ferry International and Lominger International. All Rights Reserved.

• Communicate client issues that arise after launch; troubleshoot client problems byworking with Technology team, Account Executives (AE), Leadership and TalentConsulting (LTC), Accounting, and Customer Service.• Inform clients of project status.• Generate and ship reports.This position will specifically:• Administer survey projects (Voices®, Development Tracker, eSEA, eChoices,eTeam).• Set up verification, distribution, tracking, generating reports, and shipping.• Assist other Survey Center Administrator’s clients when necessary.• Work with manager and SC team members to develop best practices and improveprocesses.PERFORMANCE OBJECTIVESBUSINESS RESULTS• (1)Establish excellent client service with existing GSC clients by building andmaintaining client relationships and being the first point of contact for existingclients; (2) suggest additional core surveys.PEOPLE RESULTS• Create and execute a plan to deliver outstanding customer service to a variety ofconstituents; including end-user clients, LTC consultants, associates, finance,licensing team, technology, and client services.LEADERSHIP AND IMPACT• Exhibit the highest-quality professionalism in all interactions with LTC,associates, and customers.• Partner will broader LTC resources to deepen our exposure within currentclient base.QUALITY OF WORK• Consistently deliver high quality of work in all deliverables and work products;perform set-up checks verifications; manage processes outline for bounce backs;report generation and distribution.TEAM CONTRIBUTION• Contribute to the GSC’s revenue goals, service goals and actively communicatewith other members of the GSC team to efficiently solve client issues, requests,and timelines.GLOBAL SURVEY CENTER ADMINISTRATORPage 2 of 3

REQUIREMENTSKNOWLEDGE, SKILLS, AND ABILITIES REQUIRED FOR THE ROLE:• Strong written and verbal skills• Ability to multi-task and prioritize activities without supervision• Operations or systems management experience a plus; history of teamwork and processimprovement• Strong organizational and planning/scheduling skills• Ability to quickly learn and understand basics of new technologies• Proficient in SAP preferred• Bachelor’s degree preferred• 2 years relevant work experience preferredCOMPETENCIES REQUIRED FOR ROLE:• Understanding the Business*• Making Complex Decisions*• Getting Organized• Managing Work Processes• Dealing with Trouble*• Focusing on Action and Outcomes*• Relating Skills• Acting with Honor and Character**Price of admission characteristics for roleKORN/FERRY LEADERSHIP & TALENT CONSULTING CONTACTSLynn ValadezDirector Human Resources5051 Hwy 7, Suite 100Minneapolis, MN 55416952-345-3689lynn.valadez@kornferry.comErin OlsonTalent Acquisition Manager3050 IDS Center, 80 South 8 th StreetMinneapolis, MN 55402612-746-5179erin.olson@kornferry.comGLOBAL SURVEY CENTER ADMINISTRATORPage 3 of 3