CONFIDENTIAL POSITION SPECIFICATION Position ... - Lominger

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<strong>POSITION</strong> SUMMARYThe Engagement Coordinator serves as a central point of contact to provide information aboutthe executive programs and clients to both internal and external customers. The EngagementCoordinator supports the consultants and clients in order to ensure completion of the K/F LTCprogram by scheduling sessions, creating and monitoring assessments and preparing programmaterials.This position will specifically:• Communicate with Account Executive and consulting team about essential programinformation in order to initiate and maintain the executive programs.• Work with different levels within the organization in order to obtain and communicateessential information about the program by initiating contact during the engagement andescalating an issue when necessary.• Support the clients by guiding them through the assessment process, assisting withscheduling and working to resolve customer inquiries.• Enters engagement information to generate billing for program by completing theappropriate forms, obtaining engagement information, entering proposal data andsubmitting engagement paperwork.• Actively manage engagement by validating and entering client data in multiple databases,schedule feedback and coaching sessions, sponsor meetings, and providing supportingdocumentation for assessments and programs for clients, account executives, and coaches.Drive the engagement to completion.• Generate assessments, track completion, produce and print reports and provide technicalsupport to clients and their raters.• Schedule sessions for consultants and clients to ensure delivery of program by contactingclient and matching with consultants schedule, confirming appointments, and allocatingappropriate administrative or travel time associated with the appointment. Ensure conflictsare resolved in advance and materials needed are prepared and available at the appropriatetime.• Manage and maintain calendar scheduling. Requires close monitoring, frequent updatingusing good judgment and strong decision skills. Utilize comprehensive knowledge oforganization and programs to determine appropriate prioritization of meetings andrequests.• Responsible for a variety of administrative and supportive tasks including typing, filing,answering phones, creating program itineraries, printing reports and programdocumentation or typing notes from group programs.PERFORMANCE OBJECTIVESBUSINESS RESULTS• Projects managed are delivered on-time and in a manner that exceeds clientexpectations.ENGAGEMENT COORDINATOR, MINNEAPOLISPage 2 of 3
PEOPLE RESULTS• Feedback from internal and external clients regarding the relationship is positive.LEADERSHIP AND IMPACT• Exhibits the highest-quality leadership in all interactions with LTC and KFcommunity.QUALITY OF WORK• Delivers consistently high quality of work in all deliverables and projects managed.TEAM CONTRIBUTION• Work with team members and manager to develop best practices and improveprocessesREQUIREMENTSKNOWLEDGE, SKILLS, AND ABILITIES REQUIRED FOR THE ROLE:• Working of knowledge of Microsoft Windows Operating Systems and Microsoft OfficeSuite is required• Ability to learn internal database software is required• 2-5 years administrative support and/or customer service experience. Schedulingexperience is a plus• Excellent written and verbal communication skills, with a desire to communicateactively at all levels within and outside the organization• Strong work ethic and sense of personal and professional integrity• Self-motivated, high initiative, self-starter, energetic, tenacious with a “can-do” attitude,willingness to accept new challenges, find out-of-the-box solutions and able to workwithout direct supervision• Ability to stay focused, prioritize multiple tasks simultaneously and completeassignments within given time frames and required deadlines• Meticulous attention to detail and superior organizational skills• Ability to relate to others in a positive and helpful manner and build credibility andpositive relationships• Ability/willingness to “partner” and serve as a team player• Bachelor’s degree requiredKORN/FERRY LEADERSHIP & TALENT CONSULTING CONTACTSLynn YohananDirector Human Resources5051 Hwy 7, Suite 100Minneapolis, MN 55416952-345-3689lynn.yohanan@kornferry.comErin OlsonTalent Acquisition Manager3050 IDS Center, 80 South 8 th StreetMinneapolis, MN 55402612-746-5179erin.olson@kornferry.comENGAGEMENT COORDINATOR, MINNEAPOLISPage 3 of 3
Page 1: CONFIDENTIAL POSITION SPECIFICATION

CONFIDENTIAL POSITION SPECIFICATION Position ... - Lominger

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