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44A ZC - Travis Industries Dealer Services Login Page

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BEFORE CALLING FOR SERVICESAVE TIME AND MONEY - CHECK THIS LIST BEFORE YOU CALL FORSERVICETo eliminate unnecessary service calls, first read all the instructions in this manual carefully.The following checklist provides possible solutions to common occurrences that are not theresult of defective workmanship or materials in this appliance. If you do have a problem thatyou cannot fix yourself, call the dealer where you purchased your appliance. When calling,have this manual handy with the model, serial number and purchase date of your appliance.Problem Possible Cause Don't Call for ServiceUntil You CheckStart-up fire extinguishesitself.Fire sluggish or lazy.¥ Combustion air controlclosed.¥ Wet wood.¥ Bad Fuel.¥ Restricted Flue.¥ Poor Draft.¥ Combustor pluggedwith flyash.¥ Combustion air control is open.¥ Wood is dry & seasoned.¥ Wood is dry & seasoned.¥ Chimney is clean &unrestricted.¥ Sufficient chimney length &correct size.¥ Combustor is not clogged Ðvacuum or brush with a softbrush.Smoke smell insidehouse.Appliance won't shutdown to a low burn rate.¥ Restricted chimney ordown draft.¥ Air leak from faulty dooror glass gasket.¥ Door is out ofadjustment.¥ Air leak from faulty dooror glass gasket.¥ Door is out ofalignment.¥ Chimney is clean &unrestricted.¥ Chimney is not receiving adown draft due to wind or otherobstruction.¥ Door and glass gasket are ingood condition and sealingproperly.¥ Door is aligned with theopening so the door gasketmakes an airtight fit around theopening.¥ Door and glass gasket are ingood condition and sealingproperly.¥ Door is aligned with theopening so the door gasketmakes an airtight fit around theopening.<strong>Page</strong> 23

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