Atlas Amplifier PDF - Atlas Van Lines

Atlas WorldNews and InformationPersonnel ChangesDarlene DuffDarlene Duff has been promoted to Director, National Accounts, with Avail ResourceManagement. Her responsibilities include supervising the team that providescustomer service to National Accounts, and building new business through existingrelationships with vendors and their referrals. “Darlene’s experience in AccountManagement and her attention to detail when working with customers make hera great fit for this new position,” says Avail Vice President Phil Wahl. “Now, Darlenewill have a greater opportunity to share her customer service skills with otherstaff members.”“If you keep doing what you are doing,you’ll get the same result you are getting.”Laura HattonLaura Hatton has been promoted to Vice President of International CommercialOperations for Atlas International, bringing 27 years of customer service experienceto the position.Laura joined Atlas in 2004 as Customer Service Manager for InternationalCommercial & GSA business. In 2008, she was named Director of InternationalCommercial Operations. In her new role, Laura oversees all international commercialand GSA business for Atlas International, Red Ball International and VanpacInternational. Her responsibilities include customer service, routing, pricing and rategeneration/quoting.“I’m excited about Laura stepping into the role of Vice President of Operations,”says Vice President General Manager Jim Gaw. “Laura’s strengths in customer serviceand quality improvement, plus her outstanding relationships with our supplychain partners, make her perfectly suited to continue the positive evolution ofour operations.”Todd RussellRon LabinTodd Russell has been named National Sales Manager for Smart Move. In this newlycreated position, Todd oversees the marketing of Smart Move to Atlas agencies andcustomers. His responsibilities include inside sales, joint sales with Atlas agents, pricingstrategies, the development of marketing materials, and direct customer interaction.Todd brings more than a decade of sales success to his new role, including experienceas President of Skyline Equipment Services in Evansville.“We are pleased to welcome Todd to our Smart Move team,” says Atlas Presidentand COO Jack Griffin. “His sales experience will be vital to the continued growth andproduct development of the Smart Move product line.”50 Atlas Amplifier • Summer 2011Better Service at the “C” LevelAtlas 2011 Sales TrainingThat’s one of several principles sales people encounterin Atlas’ 2011 sales training. The 2-day sessions, inconjunction with eight follow-up webinars, help salespeople boost performance with a professional edge.“The van line has traditionally done a good job atteaching product knowledge,” says Atlas President andCOO Jack Griffin. “This training builds skills that preparesales people for success at the “C” level–selling to chiefofficers and high-level decision-makers.”Jack says the decision to offer the training was theresult of a recommendation from the Best PracticesCouncil, an advisory board of senior managers fromthroughout the Atlas corporate and agency network.Atlas Director of Training Stephen Watson and VicePresident of Corporate Marketing Ryan McConnellhelped steer the curriculum selection, which arrivedat Sandler Training and its licensee ConquestTraining Systems.“We saw the Quick Start program as a good fit,offering proven results,” says Stephen. “It applies to CODsales, national accounts, business-to-business, and shortto-longsales cycles.”“We believe this is an efficient means to help Atlassales people become more productive and better servecustomers,” says Ryan. “As a marketer, I see the serviceaspect as extremely important.”Atlas tested the training program in Chicago duringDecember among a pilot group of 23 agency principalsand personnel. Since then, agency sales people haveattended sessions in Los Angeles (February) andBaltimore (March). Another session is scheduled forOctober in Denver.“No matter how many years you’ve had in thisbusiness and no matter how much exposure you’vehad in sales, you can’t go wrong by taking this training,”says COO Gregory Livingston, ABC Moving and Storage(0020). “I know you will take something home that willbe of great value to the future success of your business.”“It’s exciting,” says John Donovan, Ace World WideMoving (0024). “If you have an opportunity, I think youshould try it.”Register for the October 10-11 session onlinevia Atlas Academy: www.atlasacademy.comQuestions? Contact Stephen Watson:stewats@atlasworldgroup.com.Ron Labin, CRP, SGMS, has been appointed Vice President, Sales for CornerstoneRelocation. He is now responsible for the development and performance of salesstrategies and activities. He’ll provide strategic vision, manage the sales team, andevolve sales processes to achieve the company’s revenue objectives. Ron serve’son Mobility Magazine’s 2011 Editorial Advisory Board. In May, he will receive theMeritorious Service Award of Worldwide ERC at its National Relocation Conferencein Las Vegas.Atlas Amplifier • Summer 2011 51