TEAMWORK

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<strong>TEAMWORK</strong>MAKING HISTORY HAPPEN TODAYTHE APPROACH IN SERVINGHistory of the Office of ClerkThe Office of the Clerk has a long history. It is oneof the oldest of public servants in existence andcan be traced back more than a thousand years.In America, the Office of Clerk was one of thefirst forms of local government the early colonistsestablished when they arrived in the new land.Through the years, Clerks became a central part ofgovernment and a direct connection between citizensand their government. There are very few offices incounty government that assist such a wide rangeof people.In Arizona, the Clerk's Office was establishedby State Constitution to serve the citizens, legalcommunity, and the Superior Court. The Office of theClerk of the Court was created to be responsive tothe public, mindful of the taxpayer, and independentof the court itself. The Clerk is an elected official,who serves as the official record-keeper of theCourt and acts as a safeguard and processor ofall monies collected.The ClerkThe Clerk of the Superior Court is elected to theOffice by the voters of Maricopa County every fouryears. Since the Office’s beginning in 1912, nineindividuals have served in the Office. The longestservingClerk was Walter Wilson who served formore than 30 years. It is believed that ThomasRoad is named after the first Clerk of the CourtW.E. Thomas.The Present OfficeToday, Michael K. Jeanes, Clerk of the Superior Court, and his staff serve thenation’s third largest county. The Office is dedicated to providing quality customerservice, being innovative, user-friendly and fiscally responsible. There are eightOffice locations throughout Maricopa County to serve the public. During the pastseveral years, the Office and staff have received national and statewide recognitionfor their achievements.Functions of the Clerk’s OfficeThe specific and special duties of the Clerk’s Office are assigned by statute, theArizona Supreme Court, and local and statewide court rules. The functions of theClerk satisfy more than 500 state statutes and court rules. Among the Office’sresponsibilities are:• Provide public access to the records of the Superior Court,Maricopa County;• Keep a docket;• Attend each Superior Court session to record the actionsof the court;• Receive filings for Superior Court action in civil, criminal,mental health, probate, tax, family court matters, andjuvenile, which includes delinquency, dependency, adoption,and severance cases;• Collect and disburse court-ordered fees, fines, and victimrestitution;• Provide various family support services to the public;• Receive, distribute, and preserve official court documents;• Store exhibits for all court cases;• Process passport applications;• Issue and record marriage licenses.Community ImpactAmong the numerous officials and agencies the Office interacts with are: ArizonaLegislature, Attorney General, County Attorney, County Board of Supervisors,County Sheriff, Department of Corrections, Department of Economic Security,Department of Public Safety, Probation and Parole departments, Public DefenseServices, the federal courts, Arizona Supreme Court, the Court of Appeals, andSuperior Court.10 | 2010 - 2011 ANNUAL REPORT
<strong>TEAMWORK</strong>MAKING HISTORY HAPPEN TODAYTHE BUSINESS APPROACHThe following are the Mission, Vision, and Strategic Priorities that show the approach the Clerk of theSuperior Court’s Office takes in making history happen today.MISSIONThe Mission of the Clerk of the Superior Court’s Office is to provide progressiveand efficient court-related records management and financial services for thejustice system, legal community, and public so they have fair and timely access toaccurate court records and services.VISIONThe vision of the Office is to anticipate, meet, and exceed the expectations of ourcustomers.STRATEGIC PLANLast year, the 2010 - 2012 Strategic Plan for the Clerk of the Court’s Office waspublished. The plan provides the strategic direction for the future and outlines thesignificant goals to support its mission. The plan identifies the issues facing theorganization and the specific measures that will be taken to address those issues.Below is a summary of some of the strategic priorities. The complete StrategicPlan is available on the Office’s website at: www.clerkofcourt.maricopa.gov.STRATEGIC PRIORITY 1 - Electronic Court Record (ECR)The Clerk of the Superior Court will adopt, maintain, and expand the utilizationof the Electronic Court Record (ECR) as the official record for Adult and Juvenilecase types.STRATEGIC PRIORITY 2 - Financial ManagementThe Clerk of Superior Court, as the statutory fiduciary of the Superior Court, willimplement and maintain financial processes that support a unified approach toeBusiness, and provide for the timely and accurate collection, disbursement, andreporting of court-ordered payments.STRATEGIC PRIORITY 3 - Employee DevelopmentThe Clerk of Superior Court will foster high levels of employee satisfaction throughthe development and implementation of initiatives that address employee recruitment,training, development, and retention.2010 - 2011 ANNUAL REPORT | 11
Page 1 and 2: 2010-2011 ANNUAL REPORTTEAMWORKMAKI
Page 3 and 4: TEAMWORKMAKING HISTORY HAPPEN TODAY
Page 5 and 6: AMBITIONThe Leadership/Organization
Page 9: APPROACHAn Overview of the Clerk of
Page 13 and 14: ACCOMPLISHOffice Highlights and Inf
Page 19 and 20: ASCENDAn overview of the Office’s
Page 21 and 22: ACHIEVEStatistics of the Clerk of t
Page 27 and 28: ADVANCEPreviewing What is Ahead for
Page 29 and 30: ASSISTOffice locations, contact inf

TEAMWORK

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