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TEAMWORKMAKING HISTORY HAPPEN TODAYTEAMING UP TO MAKE A DIFFERENCEUpdates on Office programs/services that involve other courts/county officesPROVIDING A RECEIPT SYSTEM THAT BENEFITS MANY AND OFFERSMANY BENEFITSHISTORY: On Sept. 14, 2009, the Office implemented a new internal receiptingsystem. The system provided new functionality and made it easier to generatereports, acquire statistical information, and offers increased functionality. Thenew system also provided added detail for customers and was designed toexpand for future capabilities. The Clerk’s Office issues receipts at all filingcounters, public counters, as well as marriage license and passport offices.TODAY: This fiscal year, 802,046 receipts were created in the system. Thesereceipts totaled $147,893,008.PROGRESS IN PROCESS CONTINUES TO BE MADE THROUGHJOINT COOPERATIONHISTORY: In August 2009, the Office’s Appeals Unit began electronically filingthe record on appeal with the Arizona Court of Appeals, Division One, forProbate and Family Court case types. The new electronic process replaceda process where the documents were manually gathered, copied, and thendelivered by courier to the Appellate Court.TODAY: More than 780 cases have been transmitted electronically since theprogram began. In addition, the program expanded this year and begantransmitting the record on appeal in the Civil and Criminal case types.Approximately 90% of the Clerk’s total appeals processing are now donethrough eAppeals. The program has saved considerable time for staff, reducedcosts, and decreased storage space as there is no longer a need to retain apaper copy.PARTNERSHIP IN RESTITUTION EFFORTS HAS POSITIVE RESULTSFOR VICTIMS OF CRIMEHISTORY: In 2010, the Office partnered with the County Attorney’s Office todevelop a program to find victims of crime who were not receiving their courtorderedrestitution. The Clerk’s Office was holding more than $3 million inpending restitution funds for victims that it was unable to disburse due to nothaving the correct addresses (as they may have moved and did not provideupdated contact information), and the County Attorney had internal investigativeresources and additional databases to locate current addresses, the two office’scollaborated to address the problem. In the first few months of the program, theClerk’s Office distributed over $384,000 in restitution.TODAY: Since the program began, the Clerk’sOffice has released $928,035 to victims and hashad a 69% success rate.WORKING TOGETHER TO PARTICIPATE INNATIONAL EVENTHISTORY: The Veteran’s Stand Down Project isan event that first began in San Diego in 1988.It has grown to become a national event wherevarious organizations/agencies/governmentscome together in different cities across the nationto focus on veteran services.TODAY: In an effort to participate in this nationalevent, in November the Superior Court and Clerkof the Court’s Office set up a remote courtroomat the Veteran’s Memorial Coliseum to hearapproximately 50 cases involving veterans. Twocourts simultaneously operated. The Clerk’s Officeand Criminal Court Administration coordinated thecases, created calendars, and pulled the files.The Clerk’s Office had various staff membersparticipate including courtroom clerks, administrativeassistance, technical support, and couriers.Historical Marker — On Feb. 14, 2011, historywas made in the Marriage License and PassportOffices when it issued a new daily record of 163marriage licenses. Traditionally, Valentine’s Dayor the Friday before Valentine’s Day (if the holidayis on a weekend day) is the busiest day of theyear for the Office. On average, the Office issuesdouble to triple the amount of licenses during thistime than on a normal business day. The previousdaily record of issuing marriage licenses was 156in February 2010.14 | 2010 - 2011 ANNUAL REPORT
TEAMWORKMAKING HISTORY HAPPEN TODAYTEAMWORK REPORTBusiness-related news within the Office/CourtSIGNIFICANT CHANGE MADE IN CIVIL eFILING PROCESSHISTORY: From the time eFiling began in 2003 in Civil Complex Litigationcases only, to April 30, 2011 when eFiling had expanded to all Civil andCriminal case types, and a few Family Court case types, the eFiling servicewas made available to filers on the Clerk’s own portal.TODAY: On May 1, 2011, eFiling became mandatory (per Supreme CourtAdmin. Orders 2010 – 117 and 2011-10) that eFiling service for Civil casesonly be available through a statewide portal called AZTurboCourt(http://www.azturbocourt.gov). As a result, the Clerk’s Office ended access toits Civil eFiling portal this year and placed a link on its website directing filerswith subsequent civil filings to AZTurboCourt. This change did not affect newcase filings, which are still initiated on paper.PROCESS IN PLACE TO REVIEW CASES THAT MAY HAVEHISTORICAL SIGNIFICANCEHISTORY: In 2006, the Arizona Supreme Court authorized the process topetition the superior court presiding judge of each county to designate acase as historically significant. Once designated as historically significant,the Clerks follow specific procedures to ensure the records are maintainedfor historical purposes, rather than destroyed under the terms of the recordsretention schedule. A case can be designated as historically significant due toa legal issue; a well-known person, place or event; an issue with far-reachingsocial/cultural implications; being high profile; or other factors.TODAY: A committee, comprised of representatives from the Clerk’s Office,Court, County Bar, Media, State Archives, and a local attorney, wasrecently formed and is currently reviewing cases that may be submitted forconsideration as historically significant. Judges, parties to a case, attorneys,associations, or any member of the public may also file a motion to havea case designated as historically significant. The form is available on theSupreme Court’s website. The motions are filed with the Clerk’s Office.NEW PROCESS AT FILING COUNTERSHISTORY: New service hours were implemented atthe Office’s file counters this year to provide safetywithin the court buildings when the offices areclosed at 5 p.m. and ensure compliance with theFair Labor Standards Act.TODAY: The Office continues to file-in documentsat the file counters between the business hours of8 a.m. - 5 p.m., Mon. - Fri., but starting at 4 p.m.,the filings are now limited to five documents orless. Customers in line at 5 p.m. are directed to theexternal filing boxes that are available 24 hoursa-day,seven days-a-week. In addition, the Officehas made additional staff available at the filingcounters during its busiest hours of 11:30 a.m.to 2 p.m.Historical Marker – Each year, the Clerk’sstaff prove they are not only dedicated to theirwork, but also to the community they work in.Here’s how ... this past year staff donated $7,389to the County’s Charity Campaign, which assistsnon-profit agencies; 753 pairs of socks, 118pairs of shoes and numerous winter items for thehomeless, and 345 new toys for children duringthe holiday season.2010 - 2011 ANNUAL REPORT | 15
Page 1 and 2: 2010-2011 ANNUAL REPORTTEAMWORKMAKI
Page 3 and 4: TEAMWORKMAKING HISTORY HAPPEN TODAY
Page 5 and 6: AMBITIONThe Leadership/Organization
Page 9 and 10: APPROACHAn Overview of the Clerk of
Page 13: ACCOMPLISHOffice Highlights and Inf
Page 19 and 20: ASCENDAn overview of the Office’s
Page 21 and 22: ACHIEVEStatistics of the Clerk of t
Page 27 and 28: ADVANCEPreviewing What is Ahead for
Page 29 and 30: ASSISTOffice locations, contact inf

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