<strong>TEAMWORK</strong>MAKING HISTORY HAPPEN TODAYeFFECTIVE AND eFFICIENT <strong>TEAMWORK</strong>A summary on several of the Office’s electronic initiativesTHE ELECTRONIC REPOSITORY – FOR THE RECORDHISTORY: In 1997, the Office began a pilot program of scanning the paperdocuments it received in the Probate area. Through the years, this pilot wasexpanded to all adult case types and marriage licenses. These scanned images(or electronic records) are now stored in an electronic repository.TODAY: More than 212,600 paper documents filed with the Office each monthare scanned, converted to electronic format, and stored in the electronicrepository. This year, more than 3,300,000 documents were added to therepository. Currently, the repository contains 28,086,931 documents. Fortygovernment agencies have been granted access to the repository.THE EASE OF eFILINGHISTORY: In December 2003, the Office began a pilot program that allowedparticipating parties to eFile their case documents for Civil Complex Litigationcases. Through the years, the program has expanded to other case types.eFiling allows attorneys/self-represented parties to electronically file documentsrather than travel to the Office’s filings counter. eFiling also permits judges,parties, and the public (where permissible) to view a case simultaneously andincrease the speed and accuracy of case processing.TODAY: The Office received 295,950 efilings this year (168,443 in Civil, 125,909in Criminal, and 1,598 in Family Court). eFiling is available in all Criminal andCivil divisions, and three Family Court divisions.HOW TO VIEW THE ECR(Electronic Court Record)HISTORY: In January 2004, the Office installedtwo public access terminals in the CustomerService Center that allowed customers to view theOffice’s ECR from a monitor and select the pagesto copy. The terminals alleviated the manualprocess of staff retrieving hard copy files forcustomers to view court documents.TODAY: Thirty-one public access terminalsare located at the Customer Service Center,10 at Southeast, six at Northeast, and four atNorthwest. The following is what customerscan view in the ECR: probate cases from 1997forward (and active cases from 1994 - 1997) andall other Adult case types from 2002 forward.ECR ONLINE PROVIDES CONVENIENCEAND FASTER SERVICEHISTORY: In 2007, the Office began a programcalled ECR Online to allow attorneys andself-represented parties to use the internet toregister and view the documents of their case(s).Prior to ECR Online, attorneys/parties to a casehad to visit the Office to view the hard copy fileor view the case electronically on a publicaccess terminal.TODAY: There are 4,465 attorneys and 6,167self-represented parties registered in ECR Online.20 | 2010 - 2011 ANNUAL REPORT
ACHIEVEStatistics of the Clerk of the Superior Court’s OfficeKELLER AND SULLIVANThe work of Helen Keller and teacher Anne Sullivanis legendary. Their achievement in working togetherto overcome the physical challenges they faced is oneof history’s most significant stories in human progress.Their success inspired society and demonstrated theimportance of perseverance. They received numeroushonors as a result of their amazing teamwork.MAKING HISTORYTHE CLERK OF THE SUPERIOR COURTThe Clerk’s Office seeks to achieve making continualprogress in improving its service to customers andbe an inspiration to other government agencies forits work and teamwork. Despite the challenges ofthe time, the Office is dedicated to overcome andachieve much.HAPPEN TODAY“Alone we can do so little; togetherwe can do so much.”- Helen Keller, American author, activist, and lecturer (1880 – 1968)2010 - 2011 ANNUAL REPORT | 21
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