On-Line BBCR User Guide - BT Wholesale

Aggregation Point Fault Detail Record View” through „Detail Icon‟ and user candrilldown to “WBC Aggregation Point Fault Progress Summary” through „ProgressIcon‟. From “WBC Aggregation Point Fault Progress Summary” user can furtherdrilldown to “WBC Aggregation Point Fault Progress Detail”.The „WBC Aggregation Point Fault Summary Screen‟ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, Repeat ELF, Total OST, Fault Status,Service Level/Maintenance Category, Closed Date, Installed Date, CustomerReference, End User First Name, End User Last Name, Policy, Transaction Id,Network Type, Impacted EUA Service Count, Customer Notes.The „WBC Aggregation Point Fault Progress Summary‟ contains the following listof data items:Data Items:Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type, Impacted EUA Service Count.The „WBC Aggregation Point Fault Progress Detail‟ contains the following list ofdata items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledDate, Customer Reference, End User First Name, End User Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.The „WBC Aggregation Point Fault Detail Record View‟ contains the following listof data items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End User First Name, End User LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.WBC Aggregation Point Fault Search by Criteria - This report is used tosearch for faults by selecting the following criteria: Fault Action, Fault Reason,Fault With, Fault Clear, Exchange, Product, Look at new faults only (i.e. faultsraised today), Date range based on Reported Date or Closed Date. Based on thePAGE 87 OF 267