Broadband and Advanced Services Customer ... - BT Wholesale

User GuideCommunication Providers -Broadband and AdvancedServices Customer Reporting(Release 2) - Individual User –Issue 16.13

INDEX................................................................................................................... 3INTRODUCTION ................................................................................................ 15GETTING STARTED .......................................................................................... 17APPLYING FOR ACCESS ................................................................................. 17NAVIGATION AND ACCESS............................................................................. 18BEST PRACTICE ............................................................................................... 19CHANGE MANAGEMENT ................................................................................. 20PREVIOUS CHANGES ...................................................................................... 44ADVANCED SERVICES REPORTS .................................................................. 46ACCESSING THE REPORTS ............................................................................ 89REPORTS AVAILABLE ..................................................................................... 91REPORT ADMINISTRATION............................................................................. 98DOWNLOADING A REPORT............................................................................107ORDER REPORT COLUMNS...........................................................................108FAULT REPORT COLUMNS ............................................................................167MAX PRODUCT REPORT COLUMNS .............................................................179ADVANCED SERVICES REPORT COLUMNS.................................................188DATA REFRESH FREQUENCY .......................................................................196MISCELLANEOUS FUNCTIONS, HINTS & TIPS.............................................201UPLIFT ..............................................................................................................202CENTRALS AND PERFORMANCE DASHBOARDS .......................................208BROADBAND CUSTOMER REPORTING RELEASE 2 USER ACCESSREQUEST FORM ..............................................................................................222PAGE 2 OF 223

IndexDocument HistoryIssue Date Reason EffectiveDateDraft Oct 2002 Pilot1 Dec 2002 Launch2 Feb 2003 Minor Changes3 April 2003 Launch of XML4 Jul 2003 Launch of Pew & Emu SearchFunctionality and release 6 changes5 Feb 2003 To Support the release of Release 1Customer Reporting6 June 2004 To Support the release of Release 2Customer Reporting7 July 2004 To support the addition of SDSLorders and faults and also supporthome mover orders8 July 2004 To support addition of new cancelledand rejected reason9 Sept 2004 To support addition of new cancelledreason and change of process forapplying for access.10 Dec 2004 To support the addition of VCMigrations due end of Feb 05New Menu Option11 Mar 2005 To support the release of GenericModify Order typeBulk Speed Regrade Order types12 Aug 2005 To support reporting of Beta MAXproduct (Bluebird) Line Speed andProfile reportingNew cancellation reasonLLU Transfer CancelledVC order cancelled, but will berescheduled – if required13 Dec 2005 Enhancements to Line Speed andProfile reporting for Launch.13.1 Jan 2006 Amendments to clarify pre and postlaunch changes (e.g. product names).14 Feb 2006 Minor amendments to productnames).14.1 Feb 2006 Inclusion of Interleaved State optionon email administration14.2 May 2006 Inclusion of Advanced ServicesCustomer ReportingMac key for lost migration reportsSuspension of delay codesUplift changes14.3 June 2006 Remapped delay codes14.4 Aug 2006 New cancellation reasonIncompatible Rented productsComponentImpactedPAGE 3 OF 223

14.5 Oct 2006 Provide with MAC order typesOrder matching referenceTags on the Line (Provision oncease flag and Customer EnquiryDate) Review Date (Delays)Movers Flag Revenue AssuranceChanges to Billing Reports14.6 Nov 2006 Auto Capped Service ReportAdditional Values for Order Type &Customer Ref. (for TransferEngineering Migrations. No reportchanges.14.7 Nov 2006 Addition Of ASE Change Type fieldto BBCR Order Reports as part ofChange Type field.14.8 Feb 2007 1.The Report title “DSL Max AutoCapped Circuit” is renamed to“DSL Max Capped Circuit”.31/05/2007 DSL Max2. Inclusion of three new fields tothe following reports:a)Line Rate Change Delta Reportb)Max End User Summary Report3.Change in the column name from”Downstream Line Rate” to“Headline Rate-Downstream LineRate” for the following reports:a)Line Rate Change Delta Reportb)Max End User Summary Reportc)DSL Max Capped Circuit Report4.Functional modifications to DSLMax Capped Circuit Report14.8(Release2)March 2007NB: Please note the followingchanges will be effective from31/05/2007 only.Additional 8 new data items in‘Fault Clear’ field in the Faultsreports31/03/07 FaultsPAGE 4 OF 223

14.9 March 2007 1. Addition of the followingcolumns in Orders Reports1. Network Type2. Old Network ID3. Planned CapacityResolution Date2. Addition of the followingcolumn in Faults Reports1. Network Type14.9(Version2)March 20071. Addition of ‘Exchange Name’column in ‘Production Detail’report when called from‘Session Request per SP’report2. Addition of the following dataitems in Delay Reason field inthe Orders Reports:• Site Access Problem• New Appointment Reqd.BT Issue15.0 May 2007 Circuit Move Search Screen– New report which will provideinformation about which circuitsare being migrated from a VPto a different VP on the sameDSLAM.15.1 June200715.2 Oct2007Increase in field length forBandwidth Per Sp ReportAddition of 3 new data items in‘Cancelled Reason’ field in theOrder reports15.3 Oct 2007 1. New Report – AS PolicyInformation to provide theinformation about all circuitshaving Throttled , Unthrottledor unknown Policies for aparticular SP.2. Addition of 1new data item inService ID field3. Increase in field length ofService Provider ID / CustomerID4. Addition of new data items inPolicy Requested field5. Increase in the field length ofPolicy Applied and PolicyRemoved fields6. Addition of 1 new data item inException Code field23/06/07 Orders &Faults28/04/07 AdvancedServices &Orders23/06/2007 AdvancedServices13/07/2007 AdvancedServices08/10/2007 Orders25/11/2007 AdvancedServicesPAGE 5 OF 223

15.4 Dec2007 1. Addition of a new data itemin ‘Cease Type’ field.2. Addition of a new data itemin ‘Customer Reference’ field.15.5 Dec 2007 Inclusion of a new attribute“Service Option” to the followingreports:25/01/2008 Orders31/03/2008 DSL Maxa)Service Profile Detail Reportb)Max End User Summary DetailReportA new Report named “DSL MaxService Option Search” is createdto display the Service Option, itsdate of change and its status forthe individual circuits.The corresponding Detail Reportnamed “DSL Max Service OptionDetail” will contain the respectivedetails.15.6 Jan 2008 Capping limit of 10,000 records tobe put “Production Detail” report.15.7 Jan 2008 Network ID to be masked in all theAdvanced Services & DSLMaxReports for WBC/21 CN Circuits.Implementation of CUG ID in allthe DSL Max, Advanced Services& WBC Reports.23/02/2008 AdvancedServices26/04/2008 DSLMax,WBC &AdvancedServices.Following DSLMax Reports aremodified to add some new fields:a) Line Rate Change Delta Reportb) Service Profile Reportc) Line Rate SynchronisationReportd) Max End User Summary Reporte) DSLMax Service Option ReportA new DSLMax Report called “21CN Service Profile Report” iscreated which will display attributesfor 21CN Profiles.The corresponding Detail Reportnamed “DSL Max Service OptionDetail” will display the respectivedetails.PAGE 6 OF 223

15.8 Feb2008Based on the BBCR Orders andFaults Reports a separate WBCproduct information report iscreated. Following WBC Reportsare modified:a) Order Search By Criteria.b) Order Progress Detail.WBC product information will alsobe displayed in the followingreports. They are :-c) Migration Summary Reportd) Product Family MigrationSummary. This will drilldown to“Product Family Migration Detail”e) 50 new Orders and Faultsreports to support AP and EP.f) 23 new Orders and Faultsreports to support WBMC.g) Order History Reporth) Asset History Report1) Addition of a new data item inthe “Cancelled Reason” field.28/02/2008 Orders15.9 Feb20082) Modification of an existing dataitem in the “Cancelled Reason”field.1)Bandwidth per SP Summarygraph is changed to show exactvalue along with units in Y axis.2)Session Request per SPSummary report is changed to splitthe failure section into two partscontaining Counts for “Failure ofRequest” and “ Notifications”.3) Capping limit of 10,000 recordsto be put in “Inventory Detail”report.15.9a March 2008 1. Addition of new data items in the“Delay Reason” field.30/03/2008 AdvancedServices08/04/2008 Orders15.9b March20082. Addition of a new data item inthe “Line Item Sub Status” field.Addition of a new data item in the“Delay Reason” field.15/04/2008 Orders15.9c April2008Addition of new data items in the“Order Type” field.Addition of list of columns26/04/2008 Orders,WBCPAGE 7 OF 223

15.9d April200815.9e April200815.9f April200816.0 Feb200816.1 May2008displayed in the WBC reports.‘Session Requests per SP’ Reportwill be renamed to ‘QoS SessionReport’.Few functional modifications madein the Search Screen.Capping limit of 10,000 records tobe put in “Order Changes Report”.Addition of a new attribute“Completion Date” in the “ProductFamily Migration Detail” Report.Removal of timestamp from the“Review Date” field for the WBC 21CN Orders Reports.Inclusion of a new attribute “Namethe Day” in the existing OrdersReports.Inclusion of a new attribute “Namethe Day” in the existing OrdersReports.01/05/2008 AdvancedServices15/05/2008 Orders17/05/2008 WBC25/05/2008 Orders01/06/2008 OrdersAddition of a new data item in the“Delay Reason” field.16.1a May 2008 Few functional modifications aremade to the ‘Lost Migration OrdersE-Mail Administration – OrderStatus Email’ Report.16.1b June 1)The reports under’21 CN Product2008 Reports’ folder are moved to‘Release 2’ keeping the samefolder structure.30/06/2008 Orders12/07/2008 WBC16.1c June20082) Following reports are created:a)Order Pipeline AttributeConfiguration Report.b)Order Pipeline Report.c)Unrouted EU Report.d)Old APS AU Service Report.e)In-Flight Fault Report.f)In-Flight Order Report.Inclusion of a new dropdown“Origin Code” in the existing “FaultSearch By Criteria Report”.Addition of a new data item in the“Fault Reason” field.14/07/2008 FaultsPAGE 8 OF 223

16.1d June200816.1e July200816.2e May200816.2f July200816.3b June2008Capping limit of 5000 records to beput in the drilldown report of “FaultSearch By Criteria” i.e.“Fault Summary Screen”.Addition of two new data items inthe “Cancelled Reason” field in theOrder reports.Following functional modificationsare done to “Inventory Detail”Report:1. Addition of two new attributes.2. An existing attribute is renamed.1. The Legend names arechanged in “AS PolicyInformation” report.1. Addition of the following newattributes in ‘Product FamilyMigration Detail’ Report:a)Migration Typeb)Expedited Allowedc)Expedited Chargeable2. Data Refresh Frequency is setto 2 hours instead of 1 day.17/07/2008 Orders14/08/2008 Orders24/08/2008 AdvancedServices24/08/2008 AdvancedServices01/09/2008 WBC3. Modification of an existing dataitem in the “Upstream” field.16.3e July The updates made for issue 16.3b2008 as stated in point1 has beenaborted.16.3f July 2008 Addition of new data items in the“Cancelled Reason” field and“Delay Reason” field.16.4d June200816.4e August20081) Inclusion of a new attribute“Supplier Notes” in the existingOrders Reports.Addition of three new data items inthe “Delay Reason” field.01/09/2008 WBC06/09/2008 WBC28/09/2008 Orders28/09/2008 Orders,WBCOrder Pipeline Search is modifiedto display the count of open ordersbased on the product.Following reports are removed asthese are de-scoped.In-Flight Fault Report.In-Flight Order Report.PAGE 9 OF 223

16.4f September200816.5b July200816.5c September20081. Removal of “Installation DN orTelephone Number” from APand EP Reports.2. “Interconnect Node Name” fieldupdated to display LocalityName.3. Following reports are Non-Functional for 21 CN Circuits.a) Fault Action Summaryb) WBMC Fault ActionSummaryc) WBC Extension Path FaultAction Summaryd) WBC Aggregation PointFault Action Summary1) Addition of the following newattribute in ‘Product FamilyMigration Detail’ Report:a) Migration Type2) Implementation of CUG ID in allthe ‘Service Activity Notices’Reports.3) Network ID and DN to bemasked in all the ‘ServiceActivity Notices’ Reports forWBC/21 CN Circuits.1) “Bandwidth EmailAdministration” report iscreated.2) Addition of following newattributes in “Bandwidth UsageDetail”a) Real Time Packet Dropsb) Real Time Packet Drops(%age)c) Best Effort BandwidthUsaged) Best Effort BandwidthContractede) Interconnect Node Name3) Addition of following newattributes in “Bandwidth UsageGraph”a) Real Time Packet Drops27/10/2008 WBC,Faults03/11/2008 WBC,ServiceActivityNotices03/11/2008 WBCPAGE 10 OF 223

16.6b September200816.7 October2008b) Best Effort BandwidthUsagec) Best Effort BandwidthContracted1) Addition of the following newattributes in ‘Product FamilyMigration Detail’ Report:a) Expedited Allowedb) Expedited Chargeable1) The Updates made for issue16.6b has been aborted.2) Following reports are removed:• WBC AP and EP RelationalReport• WBMC Fault Action Summary• WBC Extension Path Fault ActionSummary• WBC Aggregation Point FaultAction Summary3) Fault Source Dropdown will notbe available in the followingreports:• Fault Search By Criteria• WBC Aggregation Point FaultSearch By Criteria• WBC Extension Path FaultSearch By Criteria4) Following new report is created:15/12/2008 WBC15/12/2008 WBC16.7a November200816.7b December200816.8a November2008• WBC Allocation-ApportionmentAll the Updates made for 15 th Dec2008 will be available in 16.7aversion. Hence, the version 16.6bwill be removed.1. Addition of new data item in the‘Downstream’ field.The underlying URL for access toBBCR has changed fromhttps://www.btwholesale.com:8443/bbtcr/login.jsp tohttps://www.wcr.bt.com/bbtcr/login.jsp.15/12/2008 WBC02/02/2009 WBC22/02/2009 WBC,AdvancedServices,BBCR,ServiceActivityNotices,DSLMAX16.8b January Following attribute will be renamed 22/02/2009 ServicePAGE 11 OF 223

16.9 February20092009 for 21 CN/WBC Circuits in PEWreport.• ‘DSLAM’ will be renamed to‘MSAN’.1. System Name and the VolumeName of the BBCR Portal will bemodified as below .• System Name will be modified to“Wholesale Customer Reports”• Volume Name will be modified to“Wholesale”2. “Broadband Customer Reports”folder will be renamed to“Wholesale Customer Reports”.16.10 March 2009 Addition of new data items in the“Fault Reason” field.16.10a April 2009 Addition of a new data item inChange Type field in Ordersreports.16.10b May 2009 1. Addition of a new data item inthe “Fault Clear” field:ActivityNotices21/03/2009 WBC,AdvancedServices,BBCR,ServiceActivityNotices,DSLMAX24/03/2009 BBCR09/05/2009 BBCR09/05/2009 BBCR,WBC• K1 – Knowledge BasedDiagnostics Rejection2. New Reports will be availablefor the following products.WBMC• WBMC Fault Action SummaryAggregation Point• WBC Aggregation Point FaultAction SummaryExtension Path• WBC Extension Path FaultAction Summary3. 21 CN information for FaultAction/ Fault With will beavailable in the following Reports.• Fault Action Summary• WBMC Fault Action Summary• WBC Aggregation Point FaultAction Summary• WBC Extension Path FaultAction SummaryPAGE 12 OF 223

16.11b March 2009 1. Inclusion of the following newattributes in the existing“Orders” Reports..27/06/2009 WBC,BBCRFor both 20 CN/21 CN Circuits:• Order Line NumberFor WBC/21 CN Circuits Only:• ModifiedFTRCalc• First Appointment Date• Agreed Appointment Date• Appointment Status• Appointment Reason2. Inclusion of following attributesin “Migration Summary Report”and “Product Family MigrationDetail”.For WBC/21 CN Circuits Only:• ModifiedFTRCalc3. Inclusion of following attributesin existing “Faults” Reports.For WBC/21 CN Circuits Only:• First Appointment Date• Agreed Appointment Date• Appointment Status• Appointment Reason4. Inclusion of following attributesin existing “WBMC Orders”Reports.• WBMC Network Type• IPSC Bandwidth• IPSC BestEffort Bandwidth• IPSC AssuredRateBandwidth• Resilience Option16.11c May 2009 1. Following Reports will bemodified to support FTTCproduct.27/06/2009 WBC,BBCR• Fault Action Summary• Fault Reason Summary• Fault Search By Criteria• Order Pipeline Search• All Order Summary• Cancelled Order SummaryPAGE 13 OF 223

• Order Delayed Summary• Order Search By Criteria• Product Family Migration2. Inclusion of following attributesin “Asset History Detail”available in Generic Reports.For WBC/21 CN Circuits Only:• ModifiedFTRCalc3. Inclusion of following attributesin “Order History Detail”available in Generic Reportsand “Order Pipeline AttributeConfiguration Report”.For WBC/21 CN Circuits Only:• First Appointment Date• Agreed Appointment Date• Appointment Status• Appointment Reason4. For SIMULTANEOUS andMOVERS Orders DN mightchange during orderprogression, changed DNwould be reflected in thefollowing field.• Telephone Number/DN5. Following Reports will shownew values in Fault Statusfield.• Fault Summary Screen• Fault Progress Summary• Fault Progress Detail• Fault Detail Record View16.12 July 2009 1. Addition of new data item in the“Interleaving” field.16/08/2009 WBC,BBCR2. Inclusion of five new fields tothe following reports.• Order Summary Screen• Order Progress Summary• Order Progress Detail• Order History Summary• Order History DetailPAGE 14 OF 223

• Orders ColumnAdministration3. A filter for Project ManagementService Required flag will beadded in the following Report.• Order Search By Criteria4. Length of “eCo OrderNumber/Order ID” attribute isincreased to 16 characters.16.13 July 2009 Addition of new attribute “ParkTime” in the following FaultReports.25/10/2009 WBC,BBCR• Fault Summary Screen• Fault Progress Summary• Fault Progress Detail• Fault Detail Record View• Fault History Summary• Fault History DetailIntroductionThis document is designed to support individual users of Broadband andAdvanced Services Customer Reporting and is subject to change from time totime.This document gives Broadband and Advanced Services Service Providers (SPs)instructions on how to access the BBCR so that they can view the latest statusof any end user order (not including bulk IPstream to Datastream orders) ) orMultiple Migration Orders for WBC or fault that they have passed to BTWholesale. SPs can also view the Line Speed and Service details for any MAXIPstream and Datastream circuits. Additionally BBCR also allows SPs to searchto see whether any of their end user may be affected by a Service Activity Notice(SAN) . A separate guide is available for XML users of this tool. It is advisable toread this document in conjunction with product handbooks available frombtwholesale.comThe latest version of this user guide can be found in the ‘Support’ folder onBBCR which is available via btwholesale.comThe version of this User Guide is maintained in the order of effective datesfor the Releases.Benefits and AssumptionsPAGE 15 OF 223

• Reports available for download as and when they are required or wanted.• Information contained within reports can be up to 1hr behind real time forboth orders and faults.• Able to check whether end users who are reporting faults could be affected bya Service Activity.• Able to check whether end users who are reporting faults could have beenaffected by a Service Activity.• Able to check whether other end users are affected by that same ServiceActivity.• Fault Jeopardy reports available showing breakdown of faults into time profile.• Fault detail report available split by days.• Enhanced Care report available showing breakdown by time profile.• Delta reports available that allows a user to see only those orders or faultsthat have had key activity in a certain specified timeframe.• Ability to drill down on individual order or fault for status/progress.• Favourites option available allowing users to navigate to reports that they usemost.• Able to differentiate the user accesses on an individual basis to suit work area.• Administrator level allows administrator to configure order and fault reports forall company users, so all see the same way and also request email reports inCSV format.• The line qualification systems have been upgraded so that customers aregiven an estimate of the highest speed that a line can support. When the lineis connected the rate will be set at the highest speed that can be supported(within safe working margins) This is known as Rate Adaptive Technology.The MAX reports facilitate the use of Rate Adaptive Technology by providinginformation that enables SPs to make appropriate changes to their systems tosupport the MAX product set.• Reports for MAX IPstream and Datastream circuits and WBC Services will beavailable on-line or via XML or CSV files (Line rate Synchronisation, Line RateChange Delta and Service Profile reports)• Administrator level allows administrator to configure the timing of the MAXIPstream and Datastream circuits CSV email reports.• The Line Rate Change Delta CSV/XML report for MAX IPstream andDatastream circuits can support an update within 15 minutes of Rate changesbeing applied to the IP or DS circuit for the SP by the BT system.• The Line Rate Synchronisation and Service Profile CSV/XML reports for MAXIPstream and Datastream circuits can provide an update when the Rate andFault threshold levels have been set for an IP or DS circuit. This is updatedon a daily basis.• The Line Rate Change and Line Rate Synchronisation CSV reports for MAXIPstream and Datastream circuits can be scheduled to run every 5 minutes ifrequired, however this is recommended only for the Line Rate Change Deltareport.Advanced Services Reporting supports the SPs ability to flex headline Enduser access speed above the base contractual level, e.g. 512 kbps to 1 Mbpseither as a service up sell or as a temporary increase ( e.g. Turbo button ),with the ability to request session based Downstream QoS.PAGE 16 OF 223

Getting StartedPC SpecificationTo gain access to these web based reports, it will be necessary to have a PC withthe following specification.OSSpecWindows 98 2 nd EditionPentium 300 or HigherWindows NT 4.055 Mb RAMWindows 200070 Mb Free Disk Space (Runtime)Windows XP ProSVGA 1024x768, 256 ColoursWeb BrowsersMicrosoft Internet Explorer v5.5 SP1With PatchQ2999618 (or later version)Netscape Navigator 6.2Adobe PDF Acrobat Reader 3.0, 4.05, 5.0Applying For Access• Whether you are a new user or an existing user wanting to amend youraccess, please complete the form attached at the end of the document andreturn to your account manager who will then send the form to the emailaddress on the form. Requests for access must be passed to the eContactteam for security reasons.• Each application for access will be allocated a username and password whichwill be sent to the user by separate emails. Both will be in lowercase.• The form asks you to select which reports you want access to. You can haveany combination of those below.• Orders - Gives access to reports pertaining to orders.• Faults - Gives access to reports pertaining to faults (Note – this does notinclude jeopardy or SAN reports)• Dashboards -to aid managers and team leaders in jeopardy management.• SAN - Allows users to search to see if end users could be affected by aSAN.• MAX products – Gives access to reports pertaining to Line Speed andService details for any MAX IPstream and Datastream circuits• Advanced Services – Gives access to reports pertaining to flexing of EndUser Access speed above the contractual base level.Additionally there is one more option which is shown below, but this access islimited to only two SP.• Report Administration. This allows the user to set up the columns andtherefore data that will be visible to on-line users of BBCR and ASReporting within that SP. This column administration is not applicable toeither Advanced Services Reports or Line Speed and Service reports forDatastream Max, Datastream Max Premium, IPstream Max and IPstreamPremium Max circuits. The administrator can also set up the delivery ofemail reports (including Line Speed and Service reports for DatastreamPAGE 17 OF 223

Max, Datastream Max Premium, IPstream Max and IPstream PremiumMax circuits) where available.• Setting up of the accesses will not normally take more than three workingdays.An administrator must have set up the column administration (see reportsavailable) otherwise a user will not be able to see any fault or orderinformation.Navigation and Access1) If you are navigating to the portal via www.btwholesale.com, thecorresponding process remains the same i.e.a) Log-on to www.btwholesale.com.b) Launch the Customer Reporting.Though, if you notice the underlying URL in your Web Browser once it islaunched – it has been changed fromhttps://www.btwholesale.com:8443/bbtcr/login.jsp tohttps://www.wcr.bt.com/bbtcr/login.jsp.2) If you are entering the respective URL for accessing Customer Reportingdirectly on your Web Browser, please note that the underlying URL has beenchanged from https://www.btwholesale.com:8443/bbtcr/login.jsp tohttps://www.wcr.bt.com/bbtcr/login.jsp.For both the above mentioned scenarios, please look for the new URL in theaddress bar of you Web Browser.Once you successfully log in, you can view the list of reports which you areauthorized to access.System Name and Volume Name of the BBCR Portal will be modified asmentioned below:Previous View:PAGE 18 OF 223

Modified View:Best PracticeThe system can be described as having ‘front line’ operational and a ‘back office’support functionality. Experience to date and feedback from users suggests thata split of user accesses in the ratio 95% front line and 5% support accessesworks well.Suggested front line functions• Individual searches on orders and faults• Service Activity Checks• Circuit activity searchTherefore it is possible to give access to orders, faults, service activity notices orany combination of the three.Suggested support functions• Provision pipeline reports• Fault summary reports• MAX product reports• Advanced Service reports• Dashboards (Orders and Faults)It is possible to give users access to orders, faults, MAX products, AdvancedServices or any combination of all of these.As the support functions are more resource hungry it is advisable to ensure thatusers are set up with the correct user profiles. The profiles offered are flexibleand can, in general, provide any combination of options. The eContact helpdeskare able to guide you through the various options as necessary.PAGE 19 OF 223

Change ManagementAny development that impacts on the reports that can be downloaded viaRelease 2 reporting causing any changes in content or format will be detailed andcommunicated to Service Providers with the expected dates of the change.In some cases dates and changes may be dictated by the need to change due tothe inclusion of new products or services.An outline of latest changes will be included in the changes section.Latest ChangesJuly 2009 –16.13 ChangesPlease note that the following changes will be effective from 25/10/2009only.Addition of new attribute “Park Time” in the following Fault Reports.• Fault Summary Screen• Fault Progress Summary• Fault Progress Detail• Fault Detail Record View• Fault History Summary• Fault History DetailPrevious ChangesJuly 2009 –16.12 ChangesPlease note that the following changes will be effective from 16/08/2009only.1. Addition of new data item i.e. “Not Applicable” in “Interleaving” field.2. Addition of five new attributes i.e. eCO Network ID, OR Rejection Code,OR Rejection Message, Project Management Service Required Flag andProject ID in the following Reports• Order Summary Screen• Order Progress Summary• Order Progress Detail• Order History Summary• Order History Detail• Orders Column Administration3. A filter for Project Management Service Required flag will be added in thefollowing ReportPAGE 20 OF 223

• Order Search By Criteria4. Length of “eCo Order Number/Order ID” attribute is increased to 16characters.May 2009 –16.11c ChangesPlease note that the following changes will be effective from 27/06/2009only.1. Following Reports will be modified to support FTTC product.• Fault Action Summary• Fault Reason Summary• Fault Search By Criteria• Order Pipeline Search• All Order Summary• Cancelled Order Summary• Order Delayed Summary• Order Search By Criteria• Product Family Migration2. Inclusion of following attributes in “Asset History Detail” available in GenericReports.For WBC/21 CN Circuits Only:• ModifiedFTRCalc3. Inclusion of following attributes in “Order History Detail” available in GenericReports and “Order Pipeline Attribute Configuration Report”.For WBC/21 CN Circuits Only:• First Appointment Date• Agreed Appointment Date• Appointment Status• Appointment Reason4. For SIMULTANEOUS and MOVERS Orders DN might change during orderprogression, changed DN would be reflected in the following field.• Telephone Number/DN5. Following Reports will show new values in Fault Status field.• Fault Summary Screen• Fault Progress Summary• Fault Progress Detail• Fault Detail Record ViewThe following new values will be displayed:PAGE 21 OF 223

• Raised• Rejected• Accepted• Fault Found• Cancelled• RWTMarch 2009 –16.11b ChangesPlease note that the following changes will be effective from 27/06/2009only.1. Inclusion of the following new attributes in the existing “Orders” Reports..For both 20 CN/21 CN Circuits:• Order Line NumberFor WBC/21 CN Circuits Only:• ModifiedFTRCalc• First Appointment Date• Agreed Appointment Date• Appointment Status• Appointment Reason2. Inclusion of following attributes in “Migration Summary Report” and “ProductFamily Migration Detail”.For WBC/21 CN Circuits Only:• ModifiedFTRCalc3. Inclusion of following attributes in existing “Faults” Reports.For WBC/21 CN Circuits Only:• First Appointment Date• Agreed Appointment Date• Appointment Status• Appointment Reason4. Inclusion of following attributes in existing “WBMC Orders” Reports.• WBMC Network Type• IPSC Bandwidth• IPSC BestEffort Bandwidth• IPSC AssuredRate Bandwidth• Resilience OptionMay 2009 – 16.10b ChangesPlease note that the following changes will be effective from 09/05/2009only.PAGE 22 OF 223

1. Addition of a new data item in the “Fault Clear” field:• K1 - Knowledge Based Diagnostics Rejection2. New Reports will be available for the following products.WBMC• WBMC Fault Action SummaryAggregation Point• WBC Aggregation Point Fault Action SummaryExtension Path• WBC Extension Path Fault Action Summary3. 21 CN information for Fault Action/ Fault With will be available in the followingReports.• Fault Action Summary• WBMC Fault Action Summary• WBC Aggregation Point Fault Action Summary• WBC Extension Path Fault Action SummaryApril 2009 – 16.10a ChangesPlease note that the following changes will be effective from 09/05/2009only.Addition of a new data item in the “Change Type” field in the following OrdersReports:1. Order Changes Report2. Order Detail Record View3. Order History Detail4. Order Progress Detail5. Order Summary Screen6. Orders Email AdministrationThe new value will be “PORT RETERMINATION”March 2009 – 16.10 ChangesPlease note that the following changes will be effective from 24/03/2009only.Addition of new data items in the “Fault Reason” field.February 2009 – 16.9 ChangesPlease note that the following changes will be effective from 21/03/2009only.PAGE 23 OF 223

1. System Name and the Volume Name of the BBCR Portal will be modified asbelow .• System Name will be modified to “Wholesale Customer Reports”• Volume Name will be modified to “Wholesale”2. “Broadband Customer Reports” folder will be renamed to “Wholesale CustomerReports”.Note: To see the detailed information please refer to Navigation and Accesssection above.January 2009 – 16.8b ChangesPlease note that the following changes will be effective from 22/02/2009only.Following attribute will be renamed for 21 CN/WBC Circuits in PEW report.• ‘DSLAM’ will be renamed to ‘MSAN’.November 2008 – 16.8a ChangesPlease note that the following changes will be effective from 22/02/2009only.The underlying URL for access to BBCR has changed fromhttps://www.btwholesale.com:8443/bbtcr/login.jsp tohttps://www.wcr.bt.com/bbtcr/login.jspDecember 2008 –16.7b ChangesPlease note that the following changes will be effective from 02/02/2009only.1) Addition of new data item in the ‘Downstream’ field.The new data item is:1. 8Mbit/s TransitNovember 2008 – 16.7a ChangesPlease note that the following changes will be effective from 15/12/2008only.All the Updates made for 15 th Dec 2008 will be available in 16.7a version. Hence,the version 16.6b will be removed.October 2008 – 16.7 ChangesPlease note that the following changes will be effective from 15/12/2008only.1) The Updates made for issue 16.6b has been aborted.PAGE 24 OF 223

2) Following reports are removed:• WBC AP and EP Relational Report• WBMC Fault Action Summary• WBC Extension Path Fault Action Summary• WBC Aggregation Point Fault Action Summary3) Fault Source Dropdown will not be available in the following reports:• Fault Search By Criteria• WBC Aggregation Point Fault Search By Criteria• WBC Extension Path Fault Search By Criteria4) Following new report is created:• WBC Allocation-ApportionmentSeptember 2008 – 16.6b ChangesPlease note that the following changes will be effective from 15/12/2008only.1) Addition of the following new attributes in ‘Product Family Migration Detail’Report:a) Expedited Allowedb) Expedited ChargeableSeptember 2008 – 16.5c ChangesPlease note that the following changes will be effective from 03/11/2008only.1) “Bandwidth Email Administration” report is created.2) Addition of following new attributes in “Bandwidth Usage Detail”a) Real Time Packet Dropsb) Real Time Packet Drops (%age)c) Best Effort Bandwidth Usaged) Best Effort Bandwidth Contractede) Interconnect Node Name3) Addition of following new attributes in “Bandwidth Usage Graph”a) Real Time Packet Dropsb) Best Effort Bandwidth Usagec) Best Effort Bandwidth ContractedSeptember 2008 –16.4f ChangesPlease note that the following changes will be effective from 27/10/2008only.PAGE 25 OF 223

1. Removal of “Installation DN or Telephone Number” from AP and EP Reports.2. “Interconnect Node Name” field updated to display Locality Name.3. Following reports are Non-Functional for 21 CN Circuits.a) Fault Action Summaryb) WBMC Fault Action Summaryc) WBC Extension Path Fault Action Summaryd) WBC Aggregation Point Fault Action SummaryJuly 2008 – 16.5b ChangesPlease note that the following changes will be effective from 03/11/2008only.1) Addition of the following new attribute in ‘Product Family Migration Detail’Report:a) Migration Type2) Implementation of CUG ID in all the ‘Service Activity Notices’ Reports.‘Exchange’ is renamed to ‘Exchange Name’ for both 20 CN and WBC/21CN Circuits.The following attributes are renamed for WBC/21 CN Circuits. Theseattributes will not be renamed for 20 CN Circuits.• ‘Policy’ is renamed to ‘Advanced Services Opt-In’• ‘Service Level’ is renamed to ‘Service Level / Maintenance Category’• ‘Committed Delivery Date is renamed to ‘Contractual Delivery Date’• ‘Customer Name’ is renamed to ‘Customer Group Name’• ‘Customer Reference is renamed to ‘Customer Order Reference’• ‘Billing Account’ is renamed to ‘Customer Billing Account’• ‘Customer Agreed Date’ is renamed to ‘Customer Promised Date’• ‘Reason for Change of Date’ is renamed to ‘CRD Amend Reason’• ‘Telephone Number’ is renamed to ‘DN’• ‘Line Item Sub Status’ is renamed to ‘Line Item Status’• ‘Order Type’ is renamed to ‘Line Item Type’• ‘eCo Order Number’ is renamed to ‘ Order Id’• ‘Product’ is renamed to ‘Product Name’• ‘Domain Name’ is renamed to ‘EP SVLAN ID’3) Network ID and DN to be masked in all the ‘Service Activity Notices’Reports for WBC/21 CN Circuits. In relation to WBC/21 CN Services,, theusers will not have the visibility of the Network ID and DN and hence theReports will not display any value against the “Network ID “ and “DN”fields.PAGE 26 OF 223

August 2008 –16.4e ChangesPlease note that the following changes will be effective from 28/09/2008only.1. Addition of three new data items in the “Delay Reason” field.The new data items are:2. NEW APPOINTMENT REQUIRED – BT ISSUE3. DELAY DUE TO END USER4. PSTN DELAY2. Order Pipeline Search is modified to display the count of open orders basedon the product.3. Following reports are removed as these are de-scoped.1. In-Flight Fault Report.2. In-Flight Order Report.June 2008 – 16.4d ChangesPlease note that the following changes will be effective from 28/09/2008only.1.Addition of a new attribute called “Supplier Notes” in the followingOrders Reports :1) Order Summary Screen.2) Order Detail Record View.3) Order Progress Summary.4) Order Progress Detail.5) Order History Summary.6) Order History Detail.7) Order Changes Report.8) Orders Column Administration.9) Orders Email Administration.This attribute will contain optional text from the Service Management Centrewhich will provide more specific comprehensive update to CP in the event of adelay.July 2008 – 16.3f ChangesPlease note that the following changes will be effective from 06/09/2008only.Addition of five new data items in the “Cancelled Reason” field.The new data items are:1. Conflicting PSTN order CCD2. No current PSTN contact3. Cancellation of PSTN transferPAGE 27 OF 223

4. Conflicting open order5. Due to early PSTN cease dateAddition of four new data items in the “Delay Reason” field.The new data items are:1. DELAYED IN PROCESSING2. DELAYED DUE TO END USER3. POTENTIAL PSTN DELAY CONTACT VOICE PROVIDER4. DELAY IN PSTN PROVISION CONTACT VOICE SUPPLIERJuly 2008 – 16.2f ChangesPlease note that the following changes will be effective from 24/08/2008only.1) The Legend names are renamed in the “AS Policy Information Report”Users With Throttle To Subscription Policy is renamed to Users with "Throttle To"Policy.Users With Unthrottled Subscription Policy is renamed to Users with “Unthrottled”Policy.Users With Unknown Subscription Policy is renamed to Users with UnrecognisedPolicy.July 2008 – 16.1e ChangesPlease note that the following changes will be effective from 14/08/2008onlyAddition of two new data items in the “Cancelled Reason” field in the Ordersreports.The new data items are:1) ADSL Cancelled Reissue as Provide2) Line cannot be upgraded for DSL at reasonable costJuly 2008 – 16.3e ChangesPlease note that the following changes will be effective from 01/09/2008only.The updates/modifications made for Issue 16.3b as stated in point1are abortedand are deleted from the version.June 2008 – 16.3b ChangesPlease note that the following changes will be effective from 01/09/2008only.1. Addition of the following new attributes in ‘Product Family Migration Detail’Report:PAGE 28 OF 223

a)Migration Typeb)Expedited Allowedc)Expedited Chargeable2. Data Refresh Frequency is set to 2 hours instead of 1 day.3. Modification of an existing data item in the “Upstream” field.“832Kbits/s” is modified to “UNCAPPED”.June 2008 – 16.1d ChangesPlease note that the following changes will be effective from 17/07/2008onlyCapping limit of 5000 records is put in the drilldown report of "Fault Search ByCriteria” i.e. “Fault Summary Screen”.Users can always download the entire set of record by clicking on the “CSVDownload” button.June 2008 – 16.1c ChangesPlease note that the following changes will be effective from 15/07/2008only.1) Fault Search By Criteria.The Search Screen for this report needs to be modified to include an additionalparameter called the “Origin Code”. This parameter will have three values:“A” – This will display all the faults raised in BTW(This includes faultsdiagnosed through OSC and KBD)“K” - This will display only faults which are raised through KBD in BTW.“O” – The faults which are not diagnosed by KBD(Faults which arediagnosed through OSC)2) Addition of new data items in the ‘Fault Reason’ field in the following:i. Fault Reason Summaryii. Fault Date Searchiii. Fault Delta Reportiv. Fault History Searchv. Fault Record Search,vi. Fault Unknown ID Search,vii. Fault Delta Dates SMC Searchviii. Fault Delta SMC SearchThe above report does not have any functional changes, but there will beadditional values displayed in this report for fault reason attribute. As part of thisdelivery, only a single Fault Reason Code(FRC) has been introduced for KBDTool. The additional value of Fault Reason Description will be “Knowledge BasedDiagnostic”.PAGE 29 OF 223

May 2008 – 16.2e ChangesPlease note that the following changes will be effective from 24/08/2008only.1. Addition of two new attributes to the drilldown report of “AS Policy Information”Report. They are:a) Policy Last Updated DateTimeb) Policy Last Updated Through“Policy Last Updated DateTime” identifies the date and time when the Policy waslast updated.“Policy Last Updated Through” shows whether the last update on the Policy wasthrough OSS or ADQ.2. The attribute “Subscription Policy” is renamed to “SP-requested Policy”.June 2008 – 16.1b ChangesPlease note that the following changes will be effective from 12/07/2008only.1)The reports under ‘21 CN Product Reports’ folder are moved to the folder‘Release 2’ keeping the same Folder Structure. Thus, the ‘21 CN ProductReports’ folder will no more be available.2) Following Reports are created:a) Order Pipeline Attribute Configuration Report – This report is available under‘Report Administration’ folder.b)The following Reports are available under ‘GENERIC REPORTS’ folder.Order Pipeline Search.Old APS AU Service Report.In-Flight Fault Report.In-Flight Order Report.c) Unrouted EU Report - This report is available at ‘AP and EP > Orders’ path.May 2008 – 16.1a ChangesPlease note that the following changes will be effective from 30/06/2008only.PAGE 30 OF 223

The Update Screen for ‘Lost Migration Orders E-Mail Administration – OrderStatus Email’ Report is functionally modified. The modifications are briefed asfollows:The available column list is limited to 9 fields as per the batch process. The newlist for Available Columns is:1. Original Customer Name2. Old Network ID3. Old Service ID4. Old Product5. Telephone Number6. Completion Date7. Customer Agreed Date8. Cancelled Date9. MAC KeyMay 2008 – 16.1 ChangesPlease note that the following changes will be effective from 01/06/2008only.1. Addition of a new attribute called “Name the Day” in the followingOrders Reports :1) Order Summary Screen.2) Order Detail Record View.3) Order Progress Summary.4) Order Progress Detail.5) Order History Summary.6) Order History Detail.7) Order Changes Report.8) Orders Column Administration.9) Orders Email Administration.The attribute is introduced to provide a better understanding between SP andBTW on the Date of the provisioning of Orders.“Name the Day” attribute will hold values as : ‘YES’ or ‘NO’.‘YES’ signifies that the Order has a reserved slot for provisioning.‘NO’ signifies that the Order does not have any reserved slot for provisioning andthus, normal orders.2. Addition of the following new data item in the ‘Delay Reason’ field:“Frame appointment reservation timed out.”February 2008 – 16.0 ChangesPlease note that the following changes will be effective from 25/05/2008only.PAGE 31 OF 223

1.Addition of a new attribute called “Name the Day” in the followingOrders Reports :1) Order Summary Screen.2) Order Detail Record View.3) Order Progress Summary.4) Order Progress Detail.5) Order History Summary.6) Order History Detail.7) Order Changes Report.8) Orders Column Administration.9) Orders Email Administration.The attribute is introduced to provide a better understanding between SP andBTW on the Date of the provisioning of Orders.“Name the Day” attribute will hold values as : ‘YES’ or ‘NO’.‘YES’ signifies that the Order has a reserved slot for provisioning.‘NO’ signifies that the Order does not have any reserved slot for provisioning andthus, normal orders.April 2008 – Release 15.9f ChangesPlease note that the following changes will be effective from 17/05/2008.1.Addition of a new attribute “Completion Date” in the “Product Family MigrationDetail” Report.2.Removal of timestamp from the “Review Date” field for the following WBC 21CN Orders Reports:a)Order Summary Screen.b)Order Detail Record View.c)Order Progress Detail.d)Order Changes Report.e)WBMC Order Summary Screen.f)WBMC Order Progress Detail.g)WBMC Order Detail Record View.h)WBMC Order Changes Report.April 2008 – Release 15.9e ChangesPlease note that the following changes will be effective from 15/05/2008.Capping limit of 10,000 records is put in the drilldown report of "Order Deltareport” (i.e. “Order Changes report”). Users can download entire set of record byclicking on the “CSV Download” button.April 2008 – Release 15.9d ChangesPlease note that the following changes will be effective from 01/05/2008.PAGE 32 OF 223

‘Session Requests per SP’ Report is renamed to ‘QoS Session Report’.1) ‘Product Type’ and ‘Temp Request’ dropdowns are removed.2) ‘Request Type’ dropdown is replaced by ‘Transaction Type’ which containsTransaction type values instead of Request type group values.3) Weekly and Monthly data can be viewed if either Service Id or a TransactionType is chosen. The default value for Report Type is ‘Daily’.4) In the drilldown report Reason Descriptions for Failure are grouped accordingto Request Types.April 2008 – Release 15.9c ChangesPlease note that the following changes will be effective from 26/04/2008.1. Addition of the following new data items in the ‘Order Type’ field:“MODIFY”“AMEND OF PROVIDE”“AMEND OF MODIFY”“AMEND OF CEASE”“CANCEL OF PROVIDE”“CANCEL OF MODIFY”“CANCEL OF CEASE”“RESUME”“SUSPEND”.2.Addition of list of columns displayed in the WBC reports.The complete list of all the columns for WBC reports are mentioned.March 2008 – Release 15.9b ChangesPlease note that the following changes will be effective from 15/04/20081. Addition of the following data item in the ‘Delay Reason’ field:“POTENTIAL PSTN DELAY”.March 2008 – Release 15.9a ChangesPlease note that the following changes will be effective from 08/04/2008only.1. Addition of the following data items in the ‘Delay Reason’ field:“PSTN DATE CHANGE”, “NUMBER TRANSFER”, “FRAMES EXCHANGEEQUIPMENT”, “TPON” and “TEST ACCESS MATRIX”.2. Addition of the following data item in the ‘Line Item Sub Status’ field:“ORDER MATCHED”.PAGE 33 OF 223

February 2008-Release 15.9 ChangesPlease note that the following changes will be effected from 29/03/2008only.1. Bandwidth per SP Summary graph is changed to show exact value along withunits in Y axis.2. Session Request per SP Summary report is changed to split the failure sectioninto two parts containing Counts for “Failure of Request” and “ Notifications”.3. Capping limit of 10,000 records to be put in "Inventory Detail" report.February 2008 – Release 15.8 ChangesPlease note that the following changes will be effected from 28/02/2008only.1.Addition of the following new data item in the ‘Cancelled Reason’ field:“Revised CCD due to earlier PSTN cease date”.2.Modification of the following existing data item in the ‘Cancelled Reason’ field:“Order cancelled due to cancellation of narrowband transfer order” is modified to“Order cancelled due to cancellation of narrowband transfer”.January 2008 – Release 15.7 ChangesPlease note that the following changes will be effected from 26/04/2008only.1. Network ID will be masked in the reports for WBC/21 CN Services i.e. all theDSL Max & Advanced Services Reports displaying Network ID are modified tohide it in the Reports. In relation to WBC/21 CN Services,, the users will nothave the visibility of the Network ID and hence the Reports will not display anyvalue against the “Network ID “ field.2. The current Security Model is changing with the Implementation of CUG ID ( inthe Reports. Under WBC/21 CN Services, a group of Customer ID will beclubbed together into a single Customer Group ID. The security model isprimarily based on a Customer ID and needs to be modified to incorporate theCustomer Group ID concept. Under the current scenario only one Customer IDcan be allocated to a single access profile. Hence, the security model isenhanced to enable multiple Customer IDs and/or one Customer Group Id to asingle access profile.All the DSL Max, Advanced Services & WBC Reports are modified to supportthe CUG ID Implementation.3. The following reports in DSLMax are modified:PAGE 34 OF 223

a)Line Rate Change Delta Report: A new data item will be added in “BRAS ProfileName” field of the Report for 21CN Services along with the existing values for 20CN.b)Service Profile Report: “Service Option” is renamed to “Stability Option-ServiceOption” in the Report. It will display “Standard”, “Stable” and “Super Stable” forWBC Circuits based on service options.c)Line Rate Synchronisation Report: Two new attributes “Max Downstream LineSpeed Requested” and “Max Upstream Line Speed Requested” are added.d)Max End User Summary Report: Four new attributes “Traffic Weighting”,“Technology Type”, “Max Upstream Line Speed Requested” and “MaxDownstream Line Speed Requested” are added. The existing attribute “ServiceOption” is renamed to “Stability Option-Service Option”. It will display “Standard”,“Stable” and “Super Stable” for WBC Circuits based on service options.This report is functionally modified so that whenever a user raises queries inrelation to a WBC Service, additional attributes for WBC ADSL2+ will be visible tothe user. The attributes are:“Downstream Min Line Rate”, “Downstream Min Line Rate Change”,“Downstream Max Line Rate”, “Downstream Max Line Rate Change”,“Downstream Target Margin”, “Downstream Target Margin Change”,“Downstream Interleave Mode”, “Downstream Interleave Mode Change”,“Downstream Min INP”, “Downstream Min INP Change”, “Downstream MaxDelay”, “Downstream Max Delay Change”, “Upstream Min Line Rate”, “UpstreamMin Line Rate Change”, “Upstream Max Line Rate”, “Upstream Max Line RateChange”, “Upstream Target Margin”, “Upstream Target Margin Change”,“Upstream Interleave Mode”, “Upstream Interleave Mode Change”, “UpstreamMin INP”, “Upstream Min INP Change”, “Upstream Max Delay”, “Upstream MaxDelay Change”, “Access Technology”, “Access Technology Change”.e)DSL Max Service Option Report: Two new attributes “Traffic Weighting” and“Technology Type” needs to be added. The existing attribute “Service Option” isrenamed to “Stability Option-Service Option”. It will display “Standard”, “Stable”and “Super Stable” for WBC Circuits based on service options.f) 21 CN Service Profile Report :A New DSL Max Report named “21 CN ServiceProfile Report” displays the attributes for 21 CN/WBC Profiles which includes bothsimple ADSL and ADSL2+ Profiles. This report can be downloaded in CSV &XML format as well.Please note that this Report is built for 21 CN users and only a user with 21 CNcredentials will be able to access the Report.WBC is to be a new Broadband product offered on the 21CN network and aseparate WBC product information report is created using the BBCR Orders andFault Reports.PAGE 35 OF 223

4. The following reports in WBC are modified:All the Orders and Faults reports have been modified to include WBC Productinformation. All the reports will be available inside the ’21 CN Product Reports’folder.Product Configuration Report is changed to include an EUA (End User Access)option which will enable the user to search for WBC End User Access (EUA)product information.The following attributes will be available in all the Order reports when the userconfigures his profile with EUA only from Product Configuration Report. Theseattributes will not be available for ADSL and SDSL Orders Reports.• Stability Option• Access Technology• Downstream• Customer Line Item Reference• Traffic Weighting• Upstream• Intermediate Agent• Current KCI MessageThe following attributes are renamed for WBC EUA Orders. These attributes willnot be renamed for ADSL and SDSL Orders.• ‘Policy’ is renamed to ‘Advanced Services Opt-In’• ‘Interleaving Permission Flag’ is renamed to ‘Interleaving’• ‘Service Level’ is renamed to ‘Service Level / Maintenance Category’• ‘Committed Delivery Date is renamed to ‘Contractual Delivery Date’• ‘Customer Name’ is renamed to Customer Group Name• ‘Customer Reference is renamed to ‘Customer Order Reference’• ‘Billing Account’ is renamed to ‘Customer Billing Account’• ‘Customer Agreed Date’ is renamed to ‘Customer Promised Date’• ‘Reason for Change of Date’ is renamed to ‘CRD Amend Reason’• ‘Telephone Number’ is renamed to ‘DN’• ‘Line Item Sub Status’ is renamed to ‘Line Item Status’• ‘Order Type’ is renamed to ‘Line Item Type’• ‘MAC Key’ is renamed to ‘Migration Authorisation Code’• ‘eCo Order Id’ is renamed to Order Id• ‘Product’ is renamed to ‘Product Name’• ‘Domain Name’ is renamed to ‘EP SVLAN ID’• ‘MAC Key’ is renamed to ‘Migration Authorization Code’• ‘Original Customer Name’ is renamed to ‘Original Customer Group Name’PAGE 36 OF 223

The following attributes will be removed from all the Orders reports when theuser configures his profile with EUA only from Product Configuration Report.• Line Test• Change Type (Generic Modify Orders)• Network Availability Date• CSAC• VCI• VCI Boot• VCI Control• VCI Video• VPI• VPI Bootcontrol• VPI Video• Domain Name 2• Domain Name 3• Domain Name 4• Domain Name 5• VP PSID 1-5• VCI 1-5• Package Ref• Package Description• PAT IP Address• PAT Port No• PAT Protocol• DHCP Required• DHCP Range 1• DHCP Range 2• Flowpoint IP• Subnet IP• NAT Required• PAT Required• Old Network Id• Network IdThe following attributes will not be available in all the Faults reports when theuser configures his profile with EUA only from the Product Configuration Report.These attributes will be available for ADSL and SDSL Orders and FaultsReports.• Old Network Id• Network IdThe following attribute is renamed for EUA Faults. This attribute will not berenamed for ADSL and SDSL Faults.• ‘Service Level’ is renamed to ‘Service Level / Maintenance Category’PAGE 37 OF 223

Note: The following reports are affected according to following changesmentioned above :- “Line Item Sub Status Summary”, ”Order Changes Report”,“Order Detail Record View” , “Order History Detail”, “Order History Summary” ,“Order Progress Detail” , “Order Progress Summary” , “Order Summary Screen”.“Fault Date Search Default Save” , “Fault Detail Record View”,“Fault History Detail” , “Fault History Summary” , “Fault Progress Detail” , “FaultProgress Summary” , “Fault Summary Screen”.a)Order Search By Criteria : - the following search field has been added.• Cease type : This the type of Cease; indicates whether this is a migrationcease, PSTN cease, etc.b)Order Progress Detail :- the following fields have been renamed for WBCproduct when the user configures his profile with EUA only from ProductConfiguration Report.• ‘EP SVLAN’ is renamed to ‘AP Set Name’The following fields will not be available for WBC product when the userconfigures his profile with EUA only from Product Configuration Report.• Intermediate Agent Id• Timestamp from CPDThe following new reports are available under ‘21 CN Product Reports’ folder.Ordersc)Migration Summary Reportd)Product Family Migration Summarye)The following reports are new reports to support AP(Aggregation Point) and EP(Extension Path). These reports are only for 21CN product. These reports areavailable under ‘AP and EP’ folder.WBC Aggregation Point Access AuthorizationsWBC Aggregation Point Access Request ReportOrdersWBC AP and EP Relational ReportWBC Cancelled Aggregation Point Order Summary ReportWBC Aggregation Point Order Detailed ReportPAGE 38 OF 223

WBC Aggregation Point Order History SearchWBC Aggregation Point Order Delay Summary ReportWBC Cancelled Extension Path Order Summary ReportWBC Extension Path Order Detailed ReportWBC Extension Path Order History SearchWBC Extension Path Order Delay Summary ReportWBC Aggregation Point Set Inventory ReportBandwidth Usage ReportFaultsWBC Aggregation Point Fault Action SummaryWBC Aggregation Point Fault Date SearchWBC Aggregation Point Fault Delta ReportWBC Aggregation Point Fault History SearchWBC Aggregation Point Fault Reason SummaryWBC Aggregation Point Fault Search by CriteriaWBC Aggregation Point Fault Record SearchWBC Extension Path Fault Action SummaryWBC Extension Path Fault Date SearchWBC Extension Path Fault Delta ReportWBC Extension Path Fault History SearchWBC Extension Path Fault Reason SummaryWBC Extension Path Fault Search by CriteriaWBC Extension Path Fault Record Searchf)The following new reports displays WBMC product information. These reportsare only for 21CN product. These reports are available under ‘WBMC’ folder.PAGE 39 OF 223

WBMC Order Record and Progress SearchOrdersWBMC All Orders SummaryWBMC Cancelled Order SummaryWBMC Order Delayed SummaryWBMC Order Delta Report.WBMC Order History SearchWBMC Order Search by CriteriaFaultsWBMC Fault Action SummaryWBMC Fault History SearchWBMC Fault Reason SummaryThe following new reports are available under ‘GENERIC REPORTS’ folder.g)Order History Searchh)Asset History SearchPrevious ChangesJanuary 2007 – Release 15.6 ChangesPlease note that the following changes will be effected from 14/02/2008only.Capping limit of 10,000 records to be put "Production Detail" report.. There willnot be any capping in the CSV and XML downloads.December 2007 – Release 15.5 ChangesPlease note that the following changes will be effected from 31/03/2008only.Inclusion of a new field “Service Option” to “Service Profile Detail” Report and“Max End User Summary Detail” Report.A new report named DSL Max Service Option Search is developed to displaythe Service Option, its date of change and its status for the individual circuits.The selectable parameters available to drive the report are:Service ID (Optional), Network ID(Optional), Service Success Indicator.PAGE 40 OF 223

“Service ID” and “Network ID” are unique identifiers for a circuit.“Service Success Indicator” identifies if the DLM will be able to reach the desiredService Option, as requested by the End User or not.“Service ID” & “Network ID” are optional text fields and if no Network ID orService ID is entered, then the report will display all circuits for which the ServiceOption value has changed over the last 7 days. If a particular Network ID orService ID is entered, then the report will display the current Service Option forthe selected circuit.“Service Success Indicator” is a drop down list containing values as ‘Y’, ‘N’ and ‘-’.The default value will be ‘-’ in which case the circuits having ‘Y’ and ‘N’ as itsService Success Indicator value; both will be displayed.The Detail report named DSL Max Service Option Detail will contain therespective details.The Detail report will contain the following fields:a. Service IDb. Network IDc. Service Optiond. Service Option Statuse. Service Option Update Timestampf. Maximum Stable Rateg. Fault Threshold Rateh. Run Modei. InterleavedDecember 2007- Release 15.4 changes1. Addition of the following data item in the ‘Cease Type’ field:‘CEASE(W)’ along with the present values.2. Addition of the following data item in the ‘Customer Reference’ field:‘WLR3 CEASE’ along with the present values.October 2007 – Release 15.3 changesAdvanced Services1. New Report– AS Policy Information to provide the information about allcircuits having Throttled, Unthrottled or Unknown policies for a particular SP..AS Policy Information – New AS Report provides the followings for a particularSP:• Total number of AS Enabled Service IDs• Total number of circuits having Throttled PoliciesPAGE 41 OF 223

• Total number of circuits having Unthrottled Policies• Total number of circuits having Unknown PoliciesThe drilldown to this report will display the individual circuit details for throttledor unthrottled or unknown policies of the Advanced Services End users undera particular SP..2. . Addition of the following data items in ‘Service ID’ field• BBEUnnnnnnnn (in addition to present IPstream formats -BBIPnnnnnnnn or FTIPnnnnnnn).3. Increase in field length of Service Provider ID/Customer ID (from 11characters to 40 characters) for the implementation of CUG ID.4. . Addition of the following data item in ‘Policy Requested’ field• Policy Requested format has been changed now from “ThrottleTo_”+[0-9]{2-4}+”k”; to “Throttle To_”+[0-9]{2-5}+”k” i.e.“Throttle To_nnnnnk”5. . Increase in the field length of ‘Policy Applied’ and ‘Policy Removed’ fieldsfrom 20 characters to 127 characters.6. Addition of the following data item in Exception Code’ field• "S_WBC-Session" ( It will contain both Success Code = "False"and "True")Oct 2007 – Release 15.2 ChangesAddition of 3 new data items in ‘Cancelled Reason’ field in the Orderreports.June 2007 – Release 15.1 ChangesIncrease in length from 10 numeric chars to 15 numeric chars for hourfields(hour0 – hour23) used in Bandwidth Per SP Report.May 2007 - Release2 15.0 changesCircuit Move Search Screen - New report to support Advanced Services highusage which will provide the information to the Service Providers that which of itscircuits are being migrated from a VP to a different VP on the same DSLAM.March 2007 - Release2 14.9 Version 2 changes1. Addition of ‘Exchange Name’ column in ‘Production Detail’ report whencalled from ‘Session Request per SP’ report.2. Addition of the following data items in Delay Reason field in the OrdersReports:PAGE 42 OF 223

• Site Access Problem• New Appointment Reqd. BT IssueMarch 2007 - Release2 14.9 changes1. Addition of the following columns in Orders Reports2. Network Type3. Old Network ID4. Planned Capacity Resolution Date2. Addition of the following column in Faults Reports• Network TypeMarch 2007Additional 8 new data items in ‘Fault Clear’ field in the Faults reports.Feb 2007Please note the following changes will be effective from 31/05/2007 only.The user guide has been updated and issued in Feb’07 in order to facilitate the90 days notice for the users to change/update their system, if any , because ofthese changes.Changes are shown in italics and in red colour throughout the documentInclusion of three new fields to Line Rate Change Delta Report and Max EndUser Summary Report. The respective columns added are: Sync Rate, SyncTimestamp and BRAS Profile Name.Functional changes in the DSL Max Auto Capped Circuit Report. Report Title isrenamed to DSL Max Capped Circuit Report. The field Auto Capped is renamedto Capped Reason.The Capped flag contain values: ”A”,”C”,”N”. The Report displays the followinginformation in the Capped Reason field “AUTO” for “A”,”CHRONIC” for “C”.The column “Downstream Line Rate” is renamed to “Headline Rate-DownstreamLine Rate”.The reports impacted are: Line Rate Change Delta Report, Max End UserSummary Report and DSL Max Capped Circuit Report.Previous ChangeNew report DSL MAX Auto Capped Circuit Report to show Auto Capped circuits,and associated line rate for the DSL MAX IP and DS circuits.DSL MAX Auto Capped Circuit Detail – Use this Report to view Auto CappedCircuit details for a particular period of time (Max of 14 days from today’s date) inorder to display the report for that day (i.e. 24 hours) which includes followingPAGE 43 OF 223

fields: Service Id, Network Id ,Auto-Capped , Downstream Line Rate, ProfileUpdate Timestamp, BIP Update Time21 CN MigrationThe Order Type field on BBCR Orders reports for all TE Migration orders will be“21CN MIGRATION”In order to distinguish between the 3 different order types (Grooming, Migrationand Fallback) the Customer Reference field on BBCR Orders reports will havethe following “TE GROOMING” for grooming, “TE MIGRATION” for migration and“TE FALLBACK” for fallback orders.Previous ChangesSP Billing Exception Date Search Reports updated to accept a date range:Billing Transaction CSV updated to include the following Parameter:Product Type, Invoice Number, Pending Billable Transactions/Billable Errors,Download Option(All Billing Transactions, All Billing Errors, All BillingTransactions and Errors) and Billing Period consisting of from date and to date.Provide with MAC order type, as part of this functionality two new fields will beavailableProvide Type which will inform you whether the order was generated against acurrent ADSL service or a current LLU MPF serviceCease Type, this identifies if the cease is a PSTN Cease, LLU transfer pstncease or eCo xml cease generated by BT for a same day cease ADSL to SMPFOrder Matching Reference field , this reference is provided when you raise asimultaneous order it is the code provided to align the broadband order to thepstn orderTAGS on the Line two new fields Provision on Cease flag determines whether aProvide Order is linked to an existing cease order and Customer Enquiry Date,this is the date after which you can enquire about the progress of an order, thedate will include the time taken to complete the cease and progression of theprovide ordersReview Date. Review Date is associated to BT Wholesale receiving a delaynotification from our supplier. This notification will be passed onto our customersin the form of structured notes along with a expected review date for when afurther update (where appropriate) from our supplier on the orders progress canbe obtained. Any calls received prior to this review date will receive the sameinformation as is present on the order at that timeMovers Flag Part of the simultaneous provide order process denotes whether theend user is a current broadband customer and is moving addressPrevious ChangesInstallation DN will be displayed when the sub status is installed for simultaneousordersPAGE 44 OF 223

ADSL Order Matched is to be removed on simultaneous ordersDelay reasons suspended are highlighted in blue (see page 31)UpliftWe will continue to report delays to you as normal via BBCR, however the sevenReasons no longer reported will be remapped using the following rules:1) If we do not receive confirmation from Openreach on day 2 of aprovision order, this will be reclassified by BBCR as “Awaiting Routing”.2) If we do not receive a confirmation of order completion from Openreachby the Customer Agreed Date (CAD), this will be reclassified by BBCR as“Waiting Job Closure”.Our Business as Usual processes will continue to ensure that we update you onchanges to your order status.ASE Change Type is included in the following BBCR Order Reports as part ofChange Type field.New data item ‘ASE’ in the ‘Change Type’ field as part of Advanced Servicesfunctionality.the rationale behind this change is to isolate the Advanced Services Orders fromthe other generic non Advanced Services type orders. When CP's start offeringAdvanced Services (i.e. an assured rate BB connection that guarantees aminimum line speed) to their customers then they will need to raise theappropriate orders and be able to track them. This change type puts all these ASorders into a single bucket so they can be easily tracked. By selecting all Orderswith an ASE change type the CP will see all its Advanced Services Orders andnot the other unrelated orders.Change_type is not a new field, it already exits with a set of change_type valuesthat can be selected to filter the orders, we are just introducing a newchange_type value of ASE, so as well as all the existing change_types that cancurrently be selected, the user will be able (if desired) to select the ASEchange_type.Order Summary ScreenOrder Detail Record ViewOrders Column AdministrationOrders Email AdministrationOrder Delta ReportOrder Search by CriteriaNow ASE will be displayed with the following Change Types.PRODUCTDOMAINEU ROUTERSPCARE LEVELVPPAGE 45 OF 223

Advanced Services reports• Billing Transaction CSVUse this report to download all billed transactions and/or Billing Errors records fora selected Geneva Invoice OR to download of all Billable Transactions and/orBilling Errors that are pending inclusion in an invoice.The following selectable parameters are available to drive the report :Product Type, Invoice Number, Pending Billable Transactions/Billable Errors,Download Option(All Billing Transactions, All Billing Errors, All BillingTransactions and Errors) and Billing Period Date range.• SP Billing Exceptions Date Search – New online report that gives visibilityof billing transactions that have been identified as exceptions.Report data items displayed :Sequence Number, Transaction ID, Request Type, Product Service ID,Service Provider Name, Action Date, Success Code, Reason Code, SessionIdentifier, Policy Requested, Start Time Requested, End Time Anticipated,Start Time Actual, End Time Actual, Exception Code, Exception Desc, Date OfError, Update Timestamp, Product Name, BIP Error Desc• QoS Session Report - New report which identifies the number of sessionrequests made for a Service Provider, based on Service Id. Reports bothSuccessful and Failed sessions with failures further grouped by ReasonCodes.Reports will be available in both tabular and graphical formats.The following parameters are available to determine the report content/format:Request Type, Temp Request, Service Id, Report Type (Daily, Weekly,Monthly), and Date parameters (Day, Week, Month, Year) Product Type, andReport (Table, Graph).Report data items displayed :Transactions (Success and Failure) with associated Count and Percentage(%) of total number of requests. Drilldown is available for each Transactiontype to the detail data. Detail fields displayed : Sequence Number, BatchDate, Transaction Id, Request Type, Product Service Id, Service Provider Id,Action Date, Success Code, Reason Code, Reason Description, ProductName, Policy Requested, Start Time Requested, End Time Anticipated, StartTime Actual, End Time Actual, Exchange Name.Network ID is masked for WBC/21 CN Services.PAGE 46 OF 223

The failure section is divided into two parts separating counts for “Failure ofRequest” and “ Notifications”.The Report Title ‘Session Requests per SP’ is renamed to ‘QoS SessionReport’.• Bandwidth per SP - New report for displaying the amounts of concurrentbandwidth used by each SP on daily and monthly basis. The daily report willdisplay the total bandwidth in Mbits/Sec aggregated on an hourly basis.The following parameters are available to determine the report content/format:Report Type (Daily, Weekly, Monthly), and Date parameters (Day, Month,Year) and Report (Table, Graph).Report data items displayed :Hour 0, Hour1, Hour2…Hour23 (Count in Mbytes per second of bandwidthallocation).New cancellation reasons of ‘ LLU Transfer Cancelled’ and ‘VC order cancelled,but will be rescheduled – if required’.Bandwidth per SP Summary graph is changed to show exact value along withunits in Y axis.• Circuit Move Search Screen – New report which will provide the informationto the Service Providers that which of its circuits are being migrated from a VPto a different VP on the same DSLAM.The following parameters are available to determine the report content/format:Service ID – If the Service Provider is interested in a particular Service move.Scheduled Completion Date – The date when the circuit was scheduled to bemoved. This will be useful if the SP is interested in seeing Scheduled Moves for aparticular day only.Actual Completion Date – The date when the move actually occurred. This willbe useful if the SP is interested in seeing the moves which have actually takenplace on a particular day.Status - This will enable the SP to look for a particular Status.All these are optional parameters. If none of the parameters are selected then bydefault the Report should show all the scheduled moves and those which havecompleted or failed in the last 48 hours.Report data items displayed :Network ID, Service ID, Scheduled Completion Date, Actual Completion Date,Customer Reference Number, Status and Notes.PAGE 47 OF 223

The Report will contain a CSV download functionality and will also be available inXML format. Please refer to the XML user guide for the XML specifications.The Reports will only be able to display up to 91 days of Completed and FailedMoves.Network ID is masked for WBC/21 CN Services.• AS Policy Information – New AS Report to provide the information about allcircuits having Throttled , Unthrottled or unknown policies for a particular SP.The drilldown to this report will display the individual circuit details for throttledor unthrottled or unknown subscription policies of the Advanced Services Endusers under a particular SP.The Legend names are renamed in the “AS Policy Information Report”Users With Throttle To Subscription Policy is renamed to Users with "Throttle To"Policy.Users With Unthrottled Subscription Policy is renamed to Users with “Unthrottled”Policy.Users With Unknown Subscription Policy is renamed to Users with UnrecognisedPolicy.Report data items displayed in the Summary report:AS Enabled Users, Count of AS Enabled Users with the particular subscriptionpolicy, Percentage of AS enabled Users with the particular subscription policy.Each of the counts and percentages have hyperlinks which drill down to thedetailed report.Report data items displayed in the Drilldown report:Service ID, Network ID, Installation DN, SP-requested Policy, Date Time RecordLast Updated In BIP, Policy Last Updated DateTime, Policy Last UpdatedThrough.The Report contains CSV download functionality and is available in XML format.Please refer to the XML user guide for the XML specifications.Network ID is masked for WBC/21 CN Services.Capping limit of 10,000 records to be put in "Inventory Detail" report.The existing attribute “Subscription Policy” is renamed to “SP-requested Policy”.The following two new attributes are added to the drilldown report” InventoryDetail”.a) Policy Last Updated DateTimePAGE 48 OF 223

) Policy Last Updated ThroughBBCR Order Progress reportsOrders for Datastream Max (plus CBR and VBRrt variants) , Datastream MaxPremium (plus CBR and VBRrt variants), IPstream Max and IPstream MaxPremium circuits will be included in the existing BBCR Order Progress reports.No additional data items or other changes will be performed.Orders for Datastream Max (including CBR and VBRrt variants, Datastream MaxPremium (including CBR and VBRrt variants, IPstream Max and IPstream MaxPremium circuits will be for:• Provision of the Datastream Max (including CBR and VBRrt variants),Datastream Max Premium (including CBR and VBRrt variants), IPstream Maxand IPstream Max Premium circuit• Regrade from a ‘non-Max’ Datastream Office, IPstream Office or IPstreamHome circuit to a Datastream Max (including CBR and VBRrt variants),Datastream Max Premium (including CBR and VBRrt variants), IPstream Maxand IPstream Max Premium circuit.• Regrade between Datastream Max (including CBR and VBRrt variants),Datastream Max Premium (including CBR and VBRrt variants), IPstream Maxand IPstream Max Premium products.Fault Progress ReportsDatastream Max (including CBR and VBRrt variants), Datastream Max Premium(including CBR and VBRrt variants,, IPstream Max and IPstream Max Premiumcircuit faults will be reported along with other faults in the BBCR Fault Progressreports.The existing data fields on this report will include details of Datastream Max(including CBR and VBRrt variants),, Datastream Max Premium (including CBRand VBRrt variants), IPstream Max and IPstream Max Premium circuitsLine Rate Synchronisation ReportNew report showing the Maximum Stable Rate and the Fault Threshold Rate ofDatastream Max (including CBR and VBRrt variants, Datastream Max Premium(including CBR and VBRrt variants), IPstream Max and IPstream Max Premiumcircuits when the rate has stabilised( see Customer Handbooks for more detail).This report is available either online, in CSV or in XML format.Data Items displayed :Service Id, Network Id, Product, Maximum Stable Rate, Fault Threshold Rate (ieThreshold), Max Stable Rate Re-set Status (Indicates if the speed has beenresync’ed as a result of a fault or first time stabilisation), Line Rate Timestamp,BIP Update Time, Max Downstream Line Speed Requested, Max Upstream LineSpeed Requested.A record is included in the report if the speed has been synchronised for the firsttime or has been re-synchronised following clearance of a fault.PAGE 49 OF 223

Network ID is masked for WBC/21 CN Services.Line Rate Change Delta ReportNew report giving an update for all Datastream Max (including CBR and VBRrtvariants), Datastream Max Premium (including CBR and VBRrt variants),IPstream Max and IPstream Max Premium circuits for the SP for which a LineRate Change (either Upstream or Downstream) has been applied. A record iswritten to the report when the line is first sync’ed up and thereafter the line isreported whenever there is a change of speed.This report is available either online, in CSV or XML formats .Email delivery can be scheduled to run at intervals from 5 minutes to 24 hours.NOTE ; If there has been extensive activity on MAX product circuits then it isrecommended that the frequency of this report is increased, as the resultingreport file may be excessively large. Reports in excess of 2MB may causeproblems with email facilities resulting in delivery failure.Data Items displayed :Service Id, Network Id, Product, Upstream Line Rate, Headline Rate-DownstreamLine Rate, Line Rate Timestamp ( ie EU log-in time or time of daily check),Interleaved, Advanced Service Indicator, BIP Update Time, Sync Rate, SyncTimestamp, BRAS Profile Name.A circuit is included for the first time in the report if there has been a change ofUpstream or Downstream Line Rate.Addition of new data item in “BRAS Profile Name” field for 21CN/WBC Servicesalong with the existing values for 20 CN.Network ID is masked for WBC/21 CN Services.Current Service Details ReportProvide a report giving current service details for all Datastream Max (includingCBR and VBRrt variants), Datastream Max Premium (including CBR and VBRrtvariants), IPstream Max and IPstream Max Premium circuits within 1 working dayof a request from the SP via email (in CSV format).This report is internally limited within the BT Application to prevent more than tworeports running at any one time, and is scheduled to run overnight. If two reportshave been scheduled for the same date that you request you will not be able toschedule the report for the selected date.Data Items displayed :Service Id, Network Id, Product , Upstream Line Rate, Downstream Line Rate,Noise Margin Re-set (Y/N), Run Mode , BIP Update TimeNetwork ID is be masked for WBC/21 CN Services.PAGE 50 OF 223

MAX End User Summary ReportNew report showing service details for an individual Datastream Max (includingCBR and VBRrt variants), Datastream Max Premium (including CBR and VBRrtvariants), IPstream Max and IPstream Max Premium circuit by specifying theNetwork or Service Id for that circuit.Additionally a date may be specified to view only changes for a particular day.Please note : A maximum of 100 records will be displayed.A new attribute called Service Option is added to display the Service Option forthe individual circuits. This will cater the level of Service as opted by the EndUser.This report may be viewed online, or downloaded in CSV format (attached toemail).Data Items displayed :Network or Service Id, Product, Upstream Line Rate, Headline Rate-Downstream Line Rate, Maximum Stable Rate, Fault Threshold Rate, NoiseMargin Re-set (Y/N), Run Mode , Interleaved, BIP Update Time, Sync Rate, SyncTimestamp, BRAS Profile Name, Stability Option-Service Option, TrafficWeighting, Technology Type, Max Downstream Line Speed Requested, MaxUpstream Line Speed Requested.The Report is functionally modified so that whenever a user queries for WBCService, the additional attributes for WBC ADSL2+ profiles need to be madevisible to the user.So, when an user queries for a WBC Service, following data items will bedisplayed.Data Items displayed:Product, Network id, Upstream Line Rate, Headline Rate-Downstream Line Rate,Maximum Stable Rate, Fault Threshold Rate, Interleaved, Downstream Min LineRate, Downstream Min Line Rate Change, Downstream Max Line Rate,Downstream Max Line Rate Change, Downstream Target Margin, DownstreamTarget Margin Change, Downstream Interleave Mode, Downstream InterleaveMode Change, Downstream Min INP, Downstream Min INP Change,Downstream Max Delay, Downstream Max Delay Change, Upstream Min LineRate, Upstream Min Line Rate Change, Upstream Max Line Rate, Upstream MaxLine Rate Change, Upstream Target Margin, Upstream Target Margin Change,Upstream Interleave Mode, Upstream Interleave Mode Change, Upstream MinINP, Upstream Min INP Change, Upstream Max Delay, Upstream Max DelayChange, Access Technology, Access Technology Type, BIP Update Time, SyncRate, Sync Timestamp, BRAS Profile Name, Stability Option-Service Option,Traffic Weighting, Technology Type, Max Downstream Line Speed Requested,Max Upstream Line Speed Requested.Network ID is masked for WBC/21 CN Services.PAGE 51 OF 223

Service Profile ReportNew report showing profile changes for all Datastream Max (including CBR andVBRrt variants), Datastream Max Premium (including CBR and VBRrt variants),IPstream Max and IPstream Max Premium circuits , ie Noise Margin and/or RunMode on a daily basis. A new attribute called Service Option is added to displaythe Service Option for the individual circuits. This will cater the level of Service asopted by the End User.This report is available either online, in CSV or XML formats.The report will default to current day. In addition it will be possible to enter a datefor any day in the last 14 days in order to display the profile report for that day (ie24 hours).Data Items:Service Id, Network Id, Product, Noise Margin Reset (Y/N), Run Mode , RunMode Change (Y/N), Interleaved , Profile Change Time, BIP Update Time,Stability Option-Service Option.A record is included in the report if there has been a change of Noise Marginor/and Run Mode.Network ID is masked for WBC/21 CN Services.DSL MAX Capped Circuit ReportThe Report Title “DSL Max Auto Capped Circuit” is renamed to “DSL MaxCapped Circuit”.This report shows the Capped circuits, and associated line rate for the DSL MAXIP and DS circuits.This report is available both in online and XML formatsThe report will default to the current date. In addition it will be possible to enter adate for any day in the last 14 days in order to display the Capped circuit reportfor that day (ie 24 hours).Data Items:Service Id, Network Id , Capped Reason (set to “AUTO”, ”CHRONIC” for ‘A’, ’C’respectively), Headline Rate-Downstream Line Rate, Profile Update Timestamp,BIP Update Time.Network ID is masked for WBC/21 CN Services.DSL Max Service Option ReportA new report which will display the details of the Service Option selected for aparticular Service and its status to the Service Providers. The users will have theoption to change the Service Option as part of a modify order, and will also bePAGE 52 OF 223

able to select it as a new DSL Max Order. But, it may take a number of days toreach the option requested or it may not be bale to reach the requested Optiondue to the existing Line Conditions. The Service Option values and its status willbe displayed in this report. Hence, the Service Providers will have the visibility tocontrol how DLM manages a particular Line. This, in turn will ensure a betterCustomer Experience.Data Items:Service ID, Network ID, Stability Option-Service Option, Service Option Status,Service Option Update Timestamp, Maximum Stable Rate, Fault Threshold Rate,Run Mode, Interleaved, Traffic Weighting, Technology Type.The report is available either online, in CSV or in XML format.Network ID is masked for WBC/21 CN Services.21 CN Service Profile ReportA new report which will display the details of 21 CN/WBC Profiles. This includesboth simple ADSL and ADSL2+ profiles.The Report displays the profiles for WBC Services and is built for 21 CN usersonly. Hence, an user with 21 CN credentials only will be able to access theReport.Users can make a search on the basis of a date parameter.There is dropdown called “Select a Date” which contains last 14 days Date. So,an user can search for last 14 days records.The Detail Report will contain the following list of columns:“Service ID”, “Product”, “Downstream Min Line Rate”, “Downstream Min Line RateChange”, “Downstream Max Line Rate”, “Downstream Max Line Rate Change”,“Downstream Target Margin”, “Downstream Target Margin Change”,“Downstream Interleave Mode”, “Downstream Interleave Mode Change”,“Downstream Min INP”, “Downstream Min INP Change”, “Downstream MaxDelay”, “Downstream Max Delay Change”, “Upstream Min Line Rate”, “UpstreamMin Line Rate Change”, “Upstream Max Line Rate”, “Upstream Max Line RateChange”, “Upstream Target Margin”, “Upstream Target Margin Change”,“Upstream Interleave Mode”, “Upstream Interleave Mode Change”, “UpstreamMin INP”, “Upstream Min INP Change”, “Upstream Max Delay”, “Upstream MaxDelay Change”, “Access Technology”, “Access Technology Type”, “Interleaved”,“Profile Change Time”, “BIP Update Time”, “Stability Option-Service Option”.The Report is available either online, in CSV or in XML format.WBC REPORTSPAGE 53 OF 223

The following attributes are renamed for WBC EUA Orders for 21 CN Users.These attributes will not be renamed for ADSL and SDSL Orders.• ‘Policy’ is renamed to ‘Advanced Services Opt-In’• ‘Interleaving Permission Flag’ is renamed to ‘Interleaving’• ‘Service Level’ is renamed to ‘Service Level / Maintenance Category’• ‘Committed Delivery Date is renamed to ‘Contractual Delivery Date’• ‘Customer Name’ is renamed to Customer Group Name• ‘Customer Reference is renamed to ‘Customer Order Reference’• ‘Billing Account’ is renamed to ‘Customer Billing Account’• ‘Customer Agreed Date’ is renamed to ‘Customer Promised Date’• ‘Reason for Change of Date’ is renamed to ‘CRD Amend Reason’• ‘Telephone Number’ is renamed to ‘DN’• ‘Line Item Sub Status’ is renamed to ‘Line Item Status’• ‘Order Type’ is renamed to ‘Line Item Type’• ‘MAC Key’ is renamed to ‘Migration Authorisation Code’• ‘eCo Order Id’ is renamed to Order Id• ‘Product’ is renamed to ‘Product Name’• ‘Domain Name’ is renamed to ‘EP SVLAN ID’• ‘Original Customer Name’ is renamed to ‘Original Customer Group Name’• ‘DSLAM’ will be renamed to ‘MSAN’.a) The following new reports are available under ‘Orders’ folder.Migration Summary Report – This report displays the detail of the services thathave been lost to a CP as the result of migration provided that the finish date iswithin 10 days of the period the report is executed. The following attributes aredisplayed(for a selected date range based on Order Created Date):• Original Customer Name(i.e. the Losing CP)• MAC Key• Service Id• Product• Telephone Number• Completion Date• Customer Agreed Date• Cancelled Date• Cease Type• Provide Type• ModifiedFTRCalcProduct Family Migration Summary - This Summary Report displays theNumber of EU’s (Total), Number Of EUs (Copper) i.e. for non FTTC productmigration and Number Of EUs (Fibre) i.e. for FTTC product migration grouped byCustomer name, Original Product, New Product(for migration type e.g.Datastream to WBC or WBC to IPstream). The report displays the following dataitems:PAGE 54 OF 223

• Customer Name• Original Product• New Product• Number Of EU’s (Total)• Number Of EU’s (Copper)• Number Of EU’s (Fibre)User can also drilldown for more detail through EU Count. The drilldown report is‘Product Family Migration Detail’. The Detail report displays the detail record forthe particular Product and Customer.Data Items:Customer Name, Billing Account, Original Billing Account, Customer Id, OriginalCustomer Id, Product Name, Original Product Name, Product Code, OriginalProduct Code, Product Description, Service Id, Original Service Id, AP Service id,Intermediate Agent, Exchange, DN, Previous Access Technology, Care Level,Access Technology, Traffic Weighting, DLM Profile, Upstream Bandwidth, RealTime Opt In, Customer Required Date, Contractual Delivery Date, CancelledDate, Customer Promised Date, Order Type, Line Item Sub Status, Order DelayStatus, Order Delay Reason, Order Rejection Reason, Orders Completion Date,Customer Notes, Current KCI Message, Customer Line Item Reference,Migration Type, ModifiedFTRCalc.WBC Allocation-Apportionment – This report displays the WBC Allocation-Apportionment details against the User. It allows user to select the month andview the wBC Allocation/Apportionment details against all exchanges for thatmonth. Following information’s are available through this reportData Items:.CP Name, CP CUG ID, CP Contact Name, CP Contact No., CP Email Address,Exchange MDF ID, Exchange Name, CP Requested Start Date, CP ForecastVolume per month, Allocated or Apportioned Volumes for CP for exchange forthat month, CP Daily Migration Rate, CP Migration Start Date, CP Migration EndDate, Multiple Migration - First date Order may be placed, Multiple Migration -Last date Order may be placed.User has the option to drill down Exchange MDF ID to view the daily migrationcalendar per exchange per month. The drilldown reports is “Daily Utilizationcalendar for that month”. The Daily Utilization report displays followinginformation.Data Items:Allocation (Multiple Migration), Multiple Migration utilization, Spare (Allocation -Multiple Migration Utilization), No. of Multiple Migration order CancellationsSingleton utilization, No. of Singleton order Cancellations, Total of each countslike Allocation, Utilization etc based on Migration Order Channel.PAGE 55 OF 223

This report further allows the user to drilldown to “WBC Allocation- ApportionmentDetail” report through hyperlink. The detail report displays following information.Data Items:CRM Order Line Number, Order Channel, Migration Type, CRM Order Number,CRM Order Line Status, CRM Order Item Sub Status, Order Line CancellationReason.b) The following reports are new reports to support AP(Aggregation Point) and EP(Extension Path). These reports are only for 21CN product. These reports areavailable under ‘AP and EP’ folder.WBC Aggregation Point Access Authorizations – This report shows allauthorisations for an AP CP excluding those records for which AP Set AU ServiceStatus is Ceased. An AP CP will see all the EU CP information who areauthorised under that particular AP CP. The following attributes are displayed:• AP Service Id• Interconnect Node• EUA CP Name• EUA CP IDWBC Aggregation Point Access Request Report – This report displays the EUCP to detail which AP Sets they are currently using from which CP’s at whichInterconnect Node excluding those records for which AP Set AU Service Status isCeased. This report displays the AP CP names and not the account codes. ThisReport will be based on the EU CP i.e it should get the information of the CUG Id.This is the main CP who is raising the Order to BTW. The following attributes aredisplayed:Orders• AP Service Id• Interconnect Node name• AP CP NameWBC Cancelled Aggregation Point Order Summary Report - This reportshows AP count per Cancel Reason provided that the order is cancelled within 10days period of report being run and a separate line for Cease Orders providedthat the order is completed within 10 days period of report being run. User candrilldown to “WBC Aggregation Point Order Detailed Report” for a detailed view.From “WBC Aggregation Point Order Detailed Report” user can drilldown to“WBC Aggregation Point Detail Record View” through ‘Detail Icon’ and user candrill down to “WBC Aggregation Point Progress Report” through ‘Progress Icon’for detailed view.The ‘WBC Aggregation Point Order Detailed Report’, ‘WBC Aggregation PointDetail Record View’ and ‘WBC Aggregation Point Progress Report’ contains thefollowing list of data items:PAGE 56 OF 223

Data Items:Customer Group Name, Customer Billing Account, Customer Billing AccountName, Product Name, Product Code, Customer Order Reference, ProductDescription, AP Service Id, AP SET Name, AP Set Service ID, Interconnect NodeName, Assured Bandwidth, Total Bandwidth, Real Time Bandwidth, CustomerRequired Date, Contractual Delivery Date, Cancelled Date, Order Type, Line ItemStatus, Order Delay Status, Order Delay Reason, Customer Notes.WBC Aggregation Point Order Detailed Report – This report displays currentstatus of the open orders and orders closed within the previous 10 days providedeither it is completed within 10 days period of report being run or it is cancelledwithin 10 days period of report being run or It is nether cancelled nor completedand the Order Status does not include any of ‘NULL’, ’In Progress’, ‘Ready ForAutomation', 'Automation Failure' and 'Automation In Progress'. User candrilldown to “WBC Aggregation Point Detail Record View” through ‘Detail Icon’and user can drill down to “WBC Aggregation Point Progress Report” through‘Progress Icon’ for detailed view.The ‘WBC Aggregation Point Order Detailed Report’, ‘WBC Aggregation PointDetail Record View’ and ‘WBC Aggregation Point Progress Report’ contains thefollowing list of data items:Data Items:Customer Group Name, Customer Billing Account, Customer Billing AccountName, Product Name, Product Code, Customer Order Reference, ProductDescription, AP Service Id, AP SET Name, AP Set Service ID, Interconnect NodeName, Assured Bandwidth, Total Bandwidth, Real Time Bandwidth, CustomerRequired Date, Contractual Delivery Date, Cancelled Date, Order Type, Line ItemStatus, Order Delay Status, Order Delay Reason, Customer Notes.WBC Aggregation Point Order History Search - This report allows the user tosearch on Order Number or Service Id to retrieve any order which has beenCancelled or Completed over 13 weeks earlier and within in the last two years, ofreport being run. Based on the input provided, User can view the report named“WBC Aggregation Point Order History Report”.The ‘WBC Aggregation Point Order History Report’ contains the following list ofdata items:Data Items:Customer Group Name, Customer Billing Account, Customer Billing AccountName, Product Name, Product Code, Customer Order Reference, ProductDescription, AP Service Id, AP SET Name, AP Set Service ID, Interconnect NodeName, Assured Bandwidth, Total Bandwidth, Real Time Bandwidth, CustomerRequired Date, Contractual Delivery Date, Cancelled Date, Order Type, Line ItemStatus, Order Delay Status, Order Delay Reason, Customer Notes.WBC Aggregation Point Order Delay Summary Report – This report displaysAP count per Delay Reason within a 10 days period of report being run providedPAGE 57 OF 223

that Order is neither Cancelled nor Completed. User can drill down to “WBCAggregation Point Order Detailed Report” for a detailed view. From “WBCAggregation Point Order Detailed Report” user can drilldown to “WBCAggregation Point Detail Record View” through ‘Detail Icon’ and user can drilldown to “WBC Aggregation Point Progress Report” through ‘Progress Icon’ fordetailed view.The ‘WBC Aggregation Point Order Detailed Report’, ‘WBC Aggregation PointDetail Record View’ and ‘WBC Aggregation Point Progress Report’ contains thefollowing list of data items:Data Items:Customer Group Name, Customer Billing Account, Customer Billing AccountName, Product Name, Product Code, Customer Order Reference, ProductDescription, AP Service Id, AP SET Name, AP Set Service ID, Interconnect NodeName, Assured Bandwidth, Total Bandwidth, Real Time Bandwidth, CustomerRequired Date, Contractual Delivery Date, Cancelled Date, Order Type, Line ItemStatus, Order Delay Status, Order Delay Reason, Customer Notes.WBC Cancelled Extension Path Order Summary Report - This report showsEP count per Cancel Reason provided that the order is cancelled within 10 daysperiod of report being run and a separate line for Cease Orders provided that theorder is completed within 10 days period of report being run. User can drill downto “WBC Extension Path Order Detailed Report” for a detailed view. From “WBCExtension Path Order Detailed Report” user can drilldown to “WBC ExtensionPath Detail Record View” through ‘Detail Icon’ and user can drill down to “WBCExtension Path Order Progress Report” through ‘Progress Icon’ for detailed view.The ‘WBC Extension Path Order Detailed Report’ and ‘WBC Extension PathDetail Record View’ contains the following list of data items:Data Items:Customer Group Name, Customer Billing Account, Customer Billing AccountName, Product Name, Product Code, Customer Order Reference, ProductDescription, Service Id (EP), MSIL Service Id, Interconnect Node Name, AssuredBandwidth, Total Bandwidth, Real Time Bandwidth, Customer Required Date,Contractual Delivery Date, Cancelled Date, Order Type, Line Item Status, OrderDelay Status, Order Delay Reason, Current KCI Message, Customer Notes.The ‘WBC Extension Path Order Progress Report’ contains the following list ofdata items:Data Items:Customer Group Name, Customer Billing Account, Customer Billing AccountName, Product Name, Product Code, Customer Order Reference, ProductDescription, EP Service Id, AP Service Id, MSIL Service Id, Interconnect NodeName, Assured Bandwidth, Total Bandwidth, Real Time Bandwidth, CustomerPAGE 58 OF 223

Required Date, Contractual Delivery Date, Cancelled Date, Order Type, Line ItemStatus, Order Delay Status, Order Delay Reason, Customer Notes.WBC Extension Path Order Detailed Report – This report displays currentstatus of the open orders and orders closed within the previous 10 days providedeither it is completed within 10 days period of report being run or it is cancelledwithin 10 days period of report being run or It is nether cancelled nor completedand the Order Status does not include any of ‘NULL’, ’In Progress’, ‘Ready ForAutomation', 'Automation Failure' and 'Automation In Progress'. User candrilldown to “WBC Extension Path Detail Record View” through ‘Detail Icon’ anduser can drill down to “WBC Extension Path Order Progress Report” through‘Progress Icon’ for detailed view.The ‘WBC Extension Path Order Detailed Report’ and ‘WBC Extension PathDetail Record View’ contains the following list of data items:Data Items:Customer Group Name, Customer Billing Account, Customer Billing AccountName, Product Name, Product Code, Customer Order Reference, ProductDescription, Service Id (EP), MSIL Service Id, Interconnect Node Name, AssuredBandwidth, Total Bandwidth, Real Time Bandwidth, Customer Required Date,Contractual Delivery Date, Cancelled Date, Order Type, Line Item Status, OrderDelay Status, Order Delay Reason, Current KCI Message, Customer Notes.The ‘WBC Extension Path Order Progress Report’ contains the following list ofdata items:Data Items:Customer Group Name, Customer Billing Account, Customer Billing AccountName, Product Name, Product Code, Customer Order Reference, ProductDescription, EP Service Id, AP Service Id, MSIL Service Id, Interconnect NodeName, Assured Bandwidth, Total Bandwidth, Real Time Bandwidth, CustomerRequired Date, Contractual Delivery Date, Cancelled Date, Order Type, Line ItemStatus, Order Delay Status, Order Delay Reason, Customer Notes.WBC Extension Path Order History Search - This report allows the user tosearch on Order Number or Service Id to retrieve any order which has beenCancelled or Completed over 13 weeks earlier and within in the last two years, ofreport being run. Based on the input provided, User can view the report named“WBC Extension Path Order History Report”.The ‘WBC Aggregation Point Order History Report’ contains the following list ofdata items:Data Items:Customer Group Name, Customer Billing Account, Customer Billing AccountName, Product Name, Product Code, Customer Order Reference, ProductPAGE 59 OF 223

Description, EP Service ID, AP Service ID, MSIL Service ID, Interconnect NodeName, Assured Bandwidth, Total Bandwidth, Real Time Bandwidth, CustomerRequired Date, Contractual Delivery Date, Cancelled Date, Order Type, Line ItemStatus, Order Delay Status, Order Delay Reason, Customer Notes.WBC Extension Path Order Delay Summary Report – This report displays EPcount per Delay Reason within a 10 days period of report being run provided thatOrder is neither Cancelled nor Completed. User can drill down to “WBCExtension Path Order Detailed Report” for a detailed view. From “WBC ExtensionPath Order Detailed Report” user can drilldown to “WBC Extension Path DetailRecord View” through ‘Detail Icon’ and user can drill down to “WBC ExtensionPath Order Progress Report” through ‘Progress Icon’ for detailed view.The ‘WBC Extension Path Order Detailed Report’ and ‘WBC Extension PathDetail Record View’ contains the following list of data items:Data Items:Customer Group Name, Customer Billing Account, Customer Billing AccountName, Product Name, Product Code, Customer Order Reference, ProductDescription, Service Id (EP), MSIL Service Id, Interconnect Node Name, AssuredBandwidth, Total Bandwidth, Real Time Bandwidth, Customer Required Date,Contractual Delivery Date, Cancelled Date, Order Type, Line Item Status, OrderDelay Status, Order Delay Reason, Current KCI Message, Customer Notes.The ‘WBC Extension Path Order Progress Report’ contains the following list ofdata items:Data Items:Customer Group Name, Customer Billing Account, Customer Billing AccountName, Product Name, Product Code, Customer Order Reference, ProductDescription, EP Service Id, AP Service Id, MSIL Service Id, Interconnect NodeName, Assured Bandwidth, Total Bandwidth, Real Time Bandwidth, CustomerRequired Date, Contractual Delivery Date, Cancelled Date, Order Type, Line ItemStatus, Order Delay Status, Order Delay Reason, Customer Notes.WBC Aggregation Point Set Inventory Report - This report displays theinformation for a particular CP excluding the records where AP Set Service Statusis ‘Ceased’. The following attributes are displayed:• AP Set Service Id• AP Service Id• Interconnect Node Name• Node UsageBandwidth Usage Report – This report is based on the individual usage recordsfor AP CPs. This report allows the user to search on for the AP Service Id (whichis mandatory) and Date (One day previous to system date is the default date,user can select date from the calendar also). This report displays data for only 1PAGE 60 OF 223

day. Based on the input provided, User can view the tabular report named“Bandwidth Usage Detail “ or graphical report named “Bandwidth Usage Graph”by selecting the option table or graph. The tabular data is a detail level descriptionand the graph shows the aggregated data with reference to time.The detail report ‘Bandwidth Usage Detail’ contains the following list of dataitems:Data Items:Total Bandwidth Out of Contract (%age) , Total Bandwidth Out of Contract (Kbps), Total Bandwidth Contracted , Total Bandwidth Usage , Assured Bandwidth Outof Contract (%age), Assured Bandwidth Out of Contract (Kbps), AssuredBandwidth Usage , Assured Bandwidth Contracted , Real Time BandwidthContracted , Real Time Bandwidth Usage, Real Time Packet Drops, Real TimePacket Drops (%age), Best Effort Bandwidth Usage, Best Effort BandwidthContracted, Interconnect Node Name, Update Time.The ‘Bandwidth Usage Graph’ display following attributes with respect to time(at15 min time slot):Data Items:Assured Bandwidth Usage, Real Time Bandwidth Usage, Total Bandwidth Usage,Assured Bandwidth Contracted, Real Time Bandwidth Contracted, TotalBandwidth Contracted, Real Time Packet Drops, Best Effort BandwidthContracted, Best Effort Bandwidth Usage.Unrouted EU Report - This report displays all EUA Services that do not have avalid routing. The following attributes are displayed:Data Items:• Interconnect Node• AP CP Name• EUA Service IDFaultsWBC Aggregation Point Fault Action Summary – This report lists all faultswhich are not yet closed, grouped by Action (e.g. SMC,SP etc). User can drilldown to “WBC Aggregation Point Fault Summary Screen” for a detailed view.From “WBC Aggregation Point Fault Summary Screen” user can drilldown to“WBC Aggregation Point Fault Detail Record View” through ‘Detail’ and user candrill down to “WBC Aggregation Point Fault Progress Summary” through‘Progress’. From “WBC Aggregation Point Fault Progress Summary” user canfurther drill down to “WBC Aggregation Point Fault Progress Detail”.PAGE 61 OF 223

The ‘WBC Aggregation Point Fault Summary Screen’ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, Repeat ELF, Total OST, Fault Status,Service Level/Maintenance Category, Closed Date, Installed Date, CustomerReference, End User First Name, End User Last Name, Policy, Transaction Id,Network Type, Impacted EUA Service Count, Customer Notes.The ‘WBC Aggregation Point Fault Progress Summary’ contains the following listof data items:Data Items:Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type, Impacted EUA Service Count.The ‘WBC Aggregation Point Fault Progress Detail’ contains the following list ofdata items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledDate, Customer Reference, End User First Name, End User Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.The ‘WBC Aggregation Point Fault Detail Record View’ contains the following listof data items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End User First Name, End User LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.WBC Aggregation Point Fault Date Search - This report allows the user tosearch for faults reported or closed between a specified date range. By default itdisplays date range with one week difference from the day the report is run.Based on the input provided, User can view the report named “WBC AggregationPoint Fault Summary Screen”. From “WBC Aggregation Point Fault SummaryScreen” user can drilldown to “WBC Aggregation Point Fault Detail Record View”through ‘Detail Icon’ and user can drill down to “WBC Aggregation Point FaultProgress Summary” through ‘Progress Icon’. From “WBC Aggregation Point FaultPAGE 62 OF 223

Progress Summary” user can further drill down to “WBC Aggregation Point FaultProgress Detail”.The ‘WBC Aggregation Point Fault Summary Screen’ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, Repeat ELF, Total OST, Fault Status,Service Level/Maintenance Category, Closed Date, Installed Date, CustomerReference, End User First Name, End User Last Name, Policy, Transaction Id,Network Type, Impacted EUA Service Count, Customer Notes.The ‘WBC Aggregation Point Fault Progress Summary’ contains the following listof data items:Data Items:Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type, Impacted EUA Service Count.The ‘WBC Aggregation Point Fault Progress Detail’ contains the following list ofdata items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledDate, Customer Reference, End User First Name, End User Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.The ‘WBC Aggregation Point Fault Detail Record View’ contains the following listof data items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End User First Name, End User LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.WBC Aggregation Point Fault Delta Report -This report is used to view allfaults which have been updated within a specified time window from the lastdatabase refresh. Based on the input provided, User can view the report named“WBC Aggregation Point Fault Progress Detail”.PAGE 63 OF 223

The ‘WBC Aggregation Point Fault Progress Detail’ contains the following list ofdata items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledDate, Customer Reference, End User First Name, End User Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.WBC Aggregation Point Fault History Search -This report displays historicalfaults (i.e. closed faults over 13 weeks earlier and within in the last two years, ofreport being run). User can search by Service ID. Based on the input provided,User can view the report named “WBC Aggregation Point Fault HistorySummary”. From “WBC Aggregation Point Fault History Summary” user candrilldown to “WBC Aggregation Point Fault History Detail” and “WBC AggregationPoint Fault Detail Record View”.The ‘WBC Aggregation Point Fault History Summary’ contains the following list ofdata items:Data Items:Closed Date, Fault With, Fault Reason, Fault Action, Fault Clear, Policy,Transaction Id, Impacted EUA Service Count.The ‘WBC Aggregation Point Fault History Detail’ contains the following list ofdata items:Data Items:Case ID, Closed Date, Reported Date, Service Id, Fault With, Fault Action, FaultReason, Fault Clear, Product, Customer Id, Fault Detail, End User First Name,End User Last Name, Total OST, Customer Reference, Fault Status, InstalledDate, Service Level/Maintenance Category, Repeat ELF, Policy, Transaction Id,Impacted EUA Service Count, Customer Notes.The ‘WBC Aggregation Point Fault Detail Record View’ contains the following listof data items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End User First Name, End User LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.PAGE 64 OF 223

WBC Aggregation Point Fault Reason Summary – This report is used to seea summary of open faults, grouped by the reason for fault provided that the monthand year for the Reported Date is at least 13 weeks older. It contains thefollowing data items.Data Items:Month, Fault Reason, Count, Percentage (%).User can drill down to “WBC Aggregation Point Fault Summary Screen” for adetailed view. From “WBC Aggregation Point Fault Summary Screen” user candrilldown to “WBC Aggregation Point Fault Detail Record View” through ‘DetailIcon’ and user can drill down to “WBC Aggregation Point Fault ProgressSummary” through ‘Progress Icon’. From “WBC Aggregation Point Fault ProgressSummary” user can further drill down to “WBC Aggregation Point Fault ProgressDetail”.The ‘WBC Aggregation Point Fault Summary Screen’ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, Repeat ELF, Total OST, Fault Status,Service Level/Maintenance Category, Closed Date, Installed Date, CustomerReference, End User First Name, End User Last Name, Policy, Transaction Id,Network Type, Impacted EUA Service Count, Customer Notes.The ‘WBC Aggregation Point Fault Progress Summary’ contains the following listof data items:Data Items:Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type, Impacted EUA Service Count.The ‘WBC Aggregation Point Fault Progress Detail’ contains the following list ofdata items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledDate, Customer Reference, End User First Name, End User Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.The ‘WBC Aggregation Point Fault Detail Record View’ contains the following listof data items:PAGE 65 OF 223

Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End User First Name, End User LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.WBC Aggregation Point Fault Record Search - This report allows the user tosearch on Service ID for a specific fault. Based on the input provided, User canview the report named “WBC Aggregation Point Fault Summary Screen”. From“WBC Aggregation Point Fault Summary Screen” user can drilldown to “WBCAggregation Point Fault Detail Record View” through ‘Detail Icon’ and user candrilldown to “WBC Aggregation Point Fault Progress Summary” through ‘ProgressIcon’. From “WBC Aggregation Point Fault Progress Summary” user can furtherdrilldown to “WBC Aggregation Point Fault Progress Detail”.The ‘WBC Aggregation Point Fault Summary Screen’ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, Repeat ELF, Total OST, Fault Status,Service Level/Maintenance Category, Closed Date, Installed Date, CustomerReference, End User First Name, End User Last Name, Policy, Transaction Id,Network Type, Impacted EUA Service Count, Customer Notes.The ‘WBC Aggregation Point Fault Progress Summary’ contains the following listof data items:Data Items:Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type, Impacted EUA Service Count.The ‘WBC Aggregation Point Fault Progress Detail’ contains the following list ofdata items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledDate, Customer Reference, End User First Name, End User Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.The ‘WBC Aggregation Point Fault Detail Record View’ contains the following listof data items:PAGE 66 OF 223

Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End User First Name, End User LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.WBC Aggregation Point Fault Search by Criteria - This report is used tosearch for faults by selecting the following criteria: Fault Action, Fault Reason,Fault With, Fault Clear, Exchange, Product, Look at new faults only (i.e. faultsraised today), Date range based on Reported Date or Closed Date. Based on theinput provided and the selected criteria’s, User can view the report named “WBCAggregation Point Fault Summary Screen”. From “WBC Aggregation Point FaultSummary Screen” user can drilldown to “WBC Aggregation Point Fault DetailRecord View” through ‘Detail Icon’ and user can drill down to “WBC AggregationPoint Fault Progress Summary” through ‘Progress Icon’. From “WBC AggregationPoint Fault Progress Summary” user can further drill down to “WBC AggregationPoint Fault Progress Detail”.The ‘WBC Aggregation Point Fault Summary Screen’ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, Repeat ELF, Total OST, Fault Status,Service Level/Maintenance Category, Closed Date, Installed Date, CustomerReference, End User First Name, End User Last Name, Policy, Transaction Id,Network Type, Impacted EUA Service Count, Customer Notes.The ‘WBC Aggregation Point Fault Progress Summary’ contains the following listof data items:Data Items:Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type, Impacted EUA Service Count.The ‘WBC Aggregation Point Fault Progress Detail’ contains the following list ofdata items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledDate, Customer Reference, End User First Name, End User Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.PAGE 67 OF 223

The ‘WBC Aggregation Point Fault Detail Record View’ contains the following listof data items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End User First Name, End User LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.WBC Extension Path Fault Action Summary – This report lists all faults whichare not yet closed, grouped by Action (e.g. SMC,SP etc). User can drill down to“WBC Extension Path Fault Summary Screen” for a detailed view. From “WBCExtension Path Fault Summary Screen” user can drilldown to “WBC ExtensionPath Fault Detail Record View” through ‘Detail’ and user can drilldown to “WBCExtension Path Fault Progress Summary” through ‘Progress’. From “WBCExtension Path Fault Progress Summary” user can further drilldown to “WBCExtension Path Fault Progress Detail”.The ‘WBC Extension Path Fault Summary Screen’ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, Repeat ELF, Total OST, Fault Status,Service Level/Maintenance Category, Closed Date, Installed Date, CustomerReference, End User First Name, End User Last Name, Policy, Transaction Id,Network Type, Impacted EUA Service Count, Customer Notes.The ‘WBC Extension Path Fault Progress Summary’ contains the following list ofdata items:Data Items:Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type, Impacted EUA Service Count.The ‘WBC Extension Path Fault Progress Detail’ contains the following list ofdata items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledDate, Customer Reference, End User First Name, End User Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.PAGE 68 OF 223

The ‘WBC Extension Path Fault Detail Record View’ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End User First Name, End User LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.WBC Extension Path Fault Date Search - This report allows the user to searchfor faults reported or closed between a specified date range. By default it displaysdate range with one week difference from the day the report is run. Based on theinput provided, User can view the report named “WBC Extension Path FaultSummary Screen”. From “WBC Extension Path Fault Summary Screen” user candrilldown to “WBC Extension Path Fault Detail Record View” through ‘Detail Icon’and user can drilldown to “WBC Extension Path Fault Progress Summary”through ‘Progress Icon’. From “WBC Extension Path Fault Progress Summary”user can further drilldown to “WBC Extension Path Fault Progress Detail”.The ‘WBC Extension Path Fault Summary Screen’ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, Repeat ELF, Total OST, Fault Status,Service Level/Maintenance Category, Closed Date, Installed Date, CustomerReference, End User First Name, End User Last Name, Policy, Transaction Id,Network Type, Impacted EUA Service Count, Customer Notes.The ‘WBC Extension Path Fault Progress Summary’ contains the following list ofdata items:Data Items:Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type, Impacted EUA Service Count.The ‘WBC Extension Path Fault Progress Detail’ contains the following list ofdata items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledDate, Customer Reference, End User First Name, End User Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.PAGE 69 OF 223

The ‘WBC Extension Path Fault Detail Record View’ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End User First Name, End User LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.WBC Extension Path Fault Delta Report - This report is used to view all faultswhich have been updated within a specified time window from the last databaserefresh. Based on the input provided, User can view the report named “WBCExtension Path Fault Progress Detail”.The ‘WBC Extension Path Fault Progress Detail’ contains the following list ofdata items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledDate, Customer Reference, End User First Name, End User Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.WBC Extension Path Fault History Search - This report displays historicalfaults (i.e. closed faults over 13 weeks earlier and within in the last two years, ofreport being run). User can search by Service ID. Based on the input provided,User can view the report named “WBC Extension Path Fault History Summary”.From “WBC Extension Path Fault History Summary” user can drilldown to “WBCExtension Path Fault History Detail” and “WBC Extension Path Fault DetailRecord View”.The ‘WBC Extension Path Fault History Summary’ contains the following list ofdata items:Data Items:Closed Date, Fault With, Fault Reason, Fault Action, Fault Clear, Policy,Transaction Id, Impacted EUA Service Count.The ‘WBC Extension Path Fault History Detail’ contains the following list of dataitems:Data Items:PAGE 70 OF 223

Case ID, Closed Date, Reported Date, Service Id, Fault With, Fault Action, FaultReason, Fault Clear, Product, Customer Id, Fault Detail, End User First Name,End User Last Name, Total OST, Customer Reference, Fault Status, InstalledDate, Service Level/Maintenance Category, Repeat ELF, Policy, Transaction Id,Impacted EUA Service Count, Customer Notes.The ‘WBC Extension Path Fault Detail Record View’ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End User First Name, End User LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.WBC Extension Path Fault Reason Summary – This report is used to see asummary of open faults, grouped by the fault reason provided that the month andyear for the Reported Date is at least 13 weeks older. It contains the followingdata items.Data Items:Month, Fault Reason, Count, Percentage (%).User can drill down to “WBC Extension Path Fault Summary Screen” for adetailed view. From “WBC Extension Path Fault Summary Screen” user candrilldown to “WBC Extension Path Fault Detail Record View” through ‘Detail Icon’and user can drilldown to “WBC Extension Path Fault Progress Summary”through ‘Progress Icon’. From “WBC Extension Path Fault Progress Summary”user can further drilldown to “WBC Extension Path Fault Progress Detail”.The ‘WBC Extension Path Fault Summary Screen’ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, Repeat ELF, Total OST, Fault Status,Service Level/Maintenance Category, Closed Date, Installed Date, CustomerReference, End User First Name, End User Last Name, Policy, Transaction Id,Network Type, Impacted EUA Service Count, Customer Notes.The ‘WBC Extension Path Fault Progress Summary’ contains the following list ofdata items:Data Items:PAGE 71 OF 223

Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type, Impacted EUA Service Count.The ‘WBC Extension Path Fault Progress Detail’ contains the following list ofdata items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledDate, Customer Reference, End User First Name, End User Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.The ‘WBC Extension Path Fault Detail Record View’ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End User First Name, End User LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.WBC Extension Path Fault Record Search - This report allows the user tosearch on Service ID for a specific fault. Based on the input provided, User canview the report named “WBC Extension Path Fault Summary Screen”. From“WBC Extension Path Fault Summary Screen” user can drilldown to “WBCExtension Path Fault Detail Record View” through ‘Detail Icon’ and user can drilldown to “WBC Extension Path Fault Progress Summary” through ‘Progress Icon’.From “WBC Extension Path Fault Progress Summary” user can further drilldownto “WBC Extension Path Fault Progress Detail”.The ‘WBC Extension Path Fault Summary Screen’ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, Repeat ELF, Total OST, Fault Status,Service Level/Maintenance Category, Closed Date, Installed Date, CustomerReference, End User First Name, End User Last Name, Policy, Transaction Id,Network Type, Impacted EUA Service Count, Customer Notes.The ‘WBC Extension Path Fault Progress Summary’ contains the following list ofdata items:Data Items:PAGE 72 OF 223

Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type, Impacted EUA Service Count.The ‘WBC Extension Path Fault Progress Detail’ contains the following list ofdata items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledDate, Customer Reference, End User First Name, End User Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.The ‘WBC Extension Path Fault Detail Record View’ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End User First Name, End User LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.WBC Extension Path Fault Search by Criteria - This report is used to searchfor faults by selecting the following criteria: Fault Action, Fault Reason, Fault With,Fault Clear, Exchange, Product, Look at new faults only (i.e. faults raised today) ,Date range based on Reported Date or Closed Date. Based on the inputprovided and the selected criteria’s, User can view the report named “WBCExtension Path Fault Summary Screen”. From “WBC Extension Path FaultSummary Screen” user can drilldown to “WBC Extension Path Fault DetailRecord View” through ‘Detail Icon’ and user can drill down to “WBC ExtensionPath Fault Progress Summary” through ‘Progress Icon’. From “WBC ExtensionPath Fault Progress Summary” user can further drill down to “WBC ExtensionPath Fault Progress Detail”.The ‘WBC Extension Path Fault Summary Screen’ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, Repeat ELF, Total OST, Fault Status,Service Level/Maintenance Category, Closed Date, Installed Date, CustomerReference, End User First Name, End User Last Name, Policy, Transaction Id,Network Type, Impacted EUA Service Count, Customer Notes.The ‘WBC Extension Path Fault Progress Summary’ contains the following list ofdata items:PAGE 73 OF 223

Data Items:Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type, Impacted EUA Service Count.The ‘WBC Extension Path Fault Progress Detail’ contains the following list ofdata items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Closed Date, InstalledDate, Customer Reference, End User First Name, End User Last Name, Policy,Transaction Id, Network Type, Impacted EUA Service Count, Customer Notes.The ‘WBC Extension Path Fault Detail Record View’ contains the following list ofdata items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, End User First Name, End User LastName, Total OST, Customer Reference, Fault Status, Installed Date, ServiceLevel/Maintenance Category, Repeat ELF, Network Type, Impacted EUA ServiceCount, Customer Notes.c) The following new reports displays WBMC product information. These reportsare only for 21CN product. These reports are available under ‘WBMC’ folder.WBMC Order Record and Progress Search - This report allows the users tosearch for orders on the basis of Service ID, DN, Order Id and Customer OrderReference. User has to enter either Service ID or DN or Order Id or CustomerOrder Reference. Based on the input provided, User can view the report named“WBMC Order Summary Screen". From “WBMC Order Summary Screen” usercan drilldown to “WBMC Order Detail Record View” through ‘Detail Icon’ and usercan drilldown to “WBMC Order Progress Summary” through ‘Progress Icon’ fordetailed view. From “WBMC Order Progress Summary” user can further drilldownto “WBMC Order Progress Detail”The ‘WBMC Order Summary Screen’ contains the following list of data items:Data Items:DN, Customer Group Name, Order Id, Planned Capacity Resolution Date,Progress Date, Received Date, Created Date, Customer Billing Account,Customer Order Reference, Service Level/Maintenance Category, Product Name,End User Contact Number, End User First Name, End User Last Name, End UserPost Town, Post Code, End User Premises, End User Thoroughfare Name, EndPAGE 74 OF 223

User Thoroughfare Number, XML Batch Number, Service Id, Line Item Status,Order Status, Delay Status , Delay Reason, Customer Notes, Delay Category,Time Delay Requested, Customer Appointment Date, Customer AppointmentSlot, Customer Promised Date, Customer Required Date, Contractual DeliveryDate, Original Delivery Date , Completion Date, Exchange Name, ExchangeCode, Cancelled Reason , Cancelled Date, CRD Amend Reason , EP SVLAN ID,Line Item Type, Old Product, VPI 2 , VPI 3, VPI 4, VPI 5, Product Sub Type,Advanced Services Opt-In, Interleaving, Migration Authorisation Code, CombinedOrder Reference ,Provide Type, Cease Type, Review Date, Network Type,Stability Option, Access Technology, Downstream, Upstream, Traffic Weighting,Intermediate Agent, Current KCI Message, Customer Line Item Reference,WBMC Network Type, IPSC Bandwidth, IPSC BestEffort Bandwidth, IPSCAssuredRate Bandwidth, Resilience Option.The ‘WBMC Order Progress Summary’ contains the following list of data items:Data Items:Order Id, Progress Date, Order Status, Delay Status , Line Item Status, DelayReason, Customer Promised Date, Cancelled Reason , Customer AppointmentDate, Customer Appointment Slot, Advanced Services Opt-In, Interleaving,Combined Order Reference , Customer Enquiry Date, Provision On Cease,Network Type, Stability Option, Access Technology, Downstream, Upstream,Traffic Weighting, Current KCI Message, Customer Line Item Reference,Intermediate Agent, Customer Order Reference, WBMC Network Type, IPSCBandwidth, IPSC BestEffort Bandwidth, IPSC AssuredRate Bandwidth,Resilience Option.The ‘WBMC Order Progress Detail’ contains the following list of data items:Data Items:DN, Customer Group Name, Order Id, Planned Capacity Resolution Date,Progress Date, Received Date, Created Date, Customer Billing Account,Customer Order Reference, Service Level/Maintenance Category, Product Name,End User Contact Number, End User First Name, End User Last Name, End UserPost Town, Post Code, End User Premises, End User Thoroughfare Name, EndUser Thoroughfare Number, XML Batch Number, Service Id, Line Item Status,Order Status, Delay Status , Delay Reason, Customer Notes, Delay Category,Time Delay Requested, Customer Appointment Date, Customer AppointmentSlot, Customer Promised Date, Customer Required Date, Contractual DeliveryDate, Original Delivery Date, Completion Date, Exchange Name, ExchangeCode, Cancelled Reason , Cancelled Date, CRD Amend Reason , EP SVLAN ID,Line Item Type, Old Product, VPI 2 , VPI 3, VPI 4, VPI 5, Product Sub Type,Advanced Services Opt-In, Interleaving, Migration Authorisation Code, CombinedOrder Reference ,Provide Type, Cease Type, Review Date, Network Type,Stability Option, Access Technology, Downstream, Upstream, Traffic Weighting,Intermediate Agent, Current KCI Message, Customer Line Item Reference,WBMC Network Type, IPSC Bandwidth, IPSC BestEffort Bandwidth, IPSCAssuredRate Bandwidth, Resilience Option.PAGE 75 OF 223

The ‘WBMC Order Detail Record View’ contains the following list of data items:Data Items:DN, Customer Order Reference, Service Id , Order Id, Planned CapacityResolution Date, Product Name, Order Status, Line item Status, Created Date,Customer Required Date, Customer Promised Date, Contractual Delivery Date,Customer Appointment Date, Customer Appointment Slot, Completion Date,Delay Status , Delay Reason, Delay Category, Rejected Reason, CancelledReason, Cancelled Date, Line Item Type, Old Product, Progress Date, ReceivedDate, Original Delivery Date, CRD Amend Reason, Time Delay Requested,Customer Billing Account, Service Level/Maintenance Category, Exchange Code,Exchange Name, XML Batch Number, EP SVLAN ID, VP PSID, VPI 2 , VPI 3,VPI 4, VPI 5, Product Sub Type, Advanced Services Opt-In, Customer GroupName, End User First Name and Last Name, End User Premises, End UserThoroughfare Number, End User Thoroughfare Name, End User Post Town, PostCode, End User Contact Number, Interleaving, Migration Authorisation Code,Combined Order Reference ,Provide Type, Cease Type, Review Date, CustomerEnquiry Date, Provision On Cease, Network Type, Stability Option, AccessTechnology, Downstream, Upstream, Traffic Weighting, Current KCI Message,Customer Line Item Reference, Intermediate Agent, Customer Notes, WBMCNetwork Type, IPSC Bandwidth, IPSC BestEffort Bandwidth, IPSC AssuredRateBandwidth, Resilience Option.OrdersWBMC All Orders Summary - This report shows a summary of orders in thepipeline grouped by Status and Sub Status but if the order is completed orcancelled then displays count of completed or cancelled orders which lie within 10days from the period the report is executed. User can drill down to “WBMCLineItem Substatus Summary” for a detailed view. From “WBMC LineItemSubstatus Summary” user can drilldown to “WBMC Order Summary Screen”through ‘Count’ and from “WBMC Order Summary Screen” user can drilldown to“WBMC Order Detail Record View” through ‘Detail Icon’ and user can drilldown to“WBMC Order Progress Summary” through ‘Progress Icon’ for detailed view.From “WBMC Order Progress Summary” user can further drilldown to “WBMCOrder Progress Detail”.The ‘WBMC Order Summary Screen’ contains the following list of data items:Data Items:DN, Customer Group Name, Order Id, Planned Capacity Resolution Date,Progress Date, Received Date, Created Date, Customer Billing Account,Customer Order Reference, Service Level/Maintenance Category, Product Name,End User Contact Number, End User First Name, End User Last Name, End UserPost Town, Post Code, End User Premises, End User Thoroughfare Name, EndUser Thoroughfare Number, XML Batch Number, Service Id, Line Item Status,Order Status, Delay Status , Delay Reason, Customer Notes, Delay Category,PAGE 76 OF 223

Time Delay Requested, Customer Appointment Date, Customer AppointmentSlot, Customer Promised Date, Customer Required Date, Contractual DeliveryDate, Original Delivery Date , Completion Date, Exchange Name, ExchangeCode, Cancelled Reason , Cancelled Date, CRD Amend Reason , EP SVLAN ID,Line Item Type, Old Product, VPI 2 , VPI 3, VPI 4, VPI 5, Product Sub Type,Advanced Services Opt-In, Interleaving, Migration Authorisation Code, CombinedOrder Reference ,Provide Type, Cease Type, Review Date, Network Type,Stability Option, Access Technology, Downstream, Upstream, Traffic Weighting,Intermediate Agent, Current KCI Message, Customer Line Item Reference,WBMC Network Type, IPSC Bandwidth, IPSC BestEffort Bandwidth, IPSCAssuredRate Bandwidth, Resilience Option.The ‘WBMC Order Progress Summary’ contains the following list of data items:Data Items:Order Id, Progress Date, Order Status, Delay Status , Line Item Status, DelayReason, Customer Promised Date, Cancelled Reason , Customer AppointmentDate, Customer Appointment Slot, Advanced Services Opt-In, Interleaving,Combined Order Reference , Customer Enquiry Date, Provision On Cease,Network Type, Stability Option, Access Technology, Downstream, Upstream,Traffic Weighting, Current KCI Message, Customer Line Item Reference,Intermediate Agent, Customer Order Reference, WBMC Network Type, IPSCBandwidth, IPSC BestEffort Bandwidth, IPSC AssuredRate Bandwidth,Resilience Option.The ‘WBMC Order Progress Detail’ contains the following list of data items:Data Items:DN, Customer Group Name, Order Id, Planned Capacity Resolution Date,Progress Date, Received Date, Created Date, Customer Billing Account,Customer Order Reference, Service Level/Maintenance Category, Product Name,End User Contact Number, End User First Name, End User Last Name, End UserPost Town, Post Code, End User Premises, End User Thoroughfare Name, EndUser Thoroughfare Number, XML Batch Number, Service Id, Line Item Status,Order Status, Delay Status , Delay Reason, Customer Notes, Delay Category,Time Delay Requested, Customer Appointment Date, Customer AppointmentSlot, Customer Promised Date, Customer Required Date, Contractual Deliverydate, Original Delivery Date, Completion Date, Exchange Name, Exchange Code,Cancelled Reason , Cancelled Date, CRD Amend Reason , EP SVLAN ID, LineItem Type, Old Product, VPI 2 , VPI 3, VPI 4, VPI 5, Product Sub Type, AdvancedServices Opt-In, Interleaving, Migration Authorisation Code, Combined OrderReference ,Provide Type, Cease Type, Review Date, Network Type, StabilityOption, Access Technology, Downstream, Upstream, Traffic Weighting,Intermediate Agent, Current KCI Message, Customer Line Item Reference,WBMC Network Type, IPSC Bandwidth, IPSC BestEffort Bandwidth, IPSCAssuredRate Bandwidth, Resilience Option.The ‘WBMC Order Detail Record View’ contains the following list of data items:PAGE 77 OF 223

Data Items:DN, Customer Order Reference, Service Id , Order Id, Planned CapacityResolution Date, Product Name, Order Status, Line item Status, Created Date,Customer Required Date, Customer Promised Date, Contractual Delivery Date,Customer Appointment Date, Customer Appointment Slot, Completion Date,Delay Status , Delay Reason, Delay Category, Rejected Reason, CancelledReason, Cancelled Date, Line Item Type, Old Product, Progress Date, ReceivedDate, Original Delivery Date, CRD Amend Reason, Time Delay Requested,Customer Billing Account, Service Level/Maintenance Category, Exchange Code,Exchange Name, XML Batch Number, EP SVLAN ID, VP PSID, VPI 2 , VPI 3,VPI 4, VPI 5, Product Sub Type, Advanced Services Opt-In, Customer GroupName, End User First Name and Last Name, End User Premises, End UserThoroughfare Number, End User Thoroughfare Name, End User Post Town, PostCode, End User Contact Number, Interleaving, Migration Authorisation Code,Combined Order Reference ,Provide Type, Cease Type, Review Date, CustomerEnquiry Date, Provision On Cease, Network Type, Stability Option, AccessTechnology, Downstream, Upstream, Traffic Weighting, Current KCI Message,Customer Line Item Reference, Intermediate Agent, Customer Notes, WBMCNetwork Type, IPSC Bandwidth, IPSC BestEffort Bandwidth, IPSC AssuredRateBandwidth, Resilience Option.WBMC Cancelled Order Summary - This report shows a summary of cancelledorders grouped by the cancelled reason. User can drill down to “WBMC OrderSummary Screen” and from “WBMC Order Summary Screen” user can drilldownto “WBMC Order Detail Record View” through ‘Detail Icon’ and user can drilldownto “WBMC Order Progress Summary” through ‘Progress Icon’ for detailed view.From “WBMC Order Progress Summary” user can further drilldown to “WBMCOrder Progress Detail”.The ‘WBMC Order Summary Screen’ contains the following list of data items:Data Items:DN, Customer Group Name, Order Id, Planned Capacity Resolution Date,Progress Date, Received Date, Created Date, Customer Billing Account,Customer Order Reference, Service Level/Maintenance Category, Product Name,End User Contact Number, End User First Name, End User Last Name, End UserPost Town, Post Code, End User Premises, End User Thoroughfare Name, EndUser Thoroughfare Number, XML Batch Number, Service Id, Line Item Status,Order Status, Delay Status , Delay Reason, Customer Notes, Delay Category,Time Delay Requested, Customer Appointment Date, Customer AppointmentSlot, Customer Promised Date, Customer Required Date, Contractual DeliveryDate, Original Delivery Date , Completion Date, Exchange Name, ExchangeCode, Cancelled Reason , Cancelled Date, CRD Amend Reason , EP SVLAN ID,Line Item Type, Old Product, VPI 2 , VPI 3, VPI 4, VPI 5, Product Sub Type,Advanced Services Opt-In, Interleaving, Migration Authorisation Code, CombinedOrder Reference ,Provide Type, Cease Type, Review Date, Network Type,Stability Option, Access Technology, Downstream, Upstream, Traffic Weighting,PAGE 78 OF 223

Intermediate Agent, Current KCI Message, Customer Line Item Reference,WBMC Network Type, IPSC Bandwidth, IPSC BestEffort Bandwidth, IPSCAssuredRate Bandwidth, Resilience Option.The ‘WBMC Order Progress Summary’ contains the following list of data items:Data Items:Order Id, Progress Date, Order Status, Delay Status , Line Item Status, DelayReason, Customer Promised Date, Cancelled Reason , Customer AppointmentDate, Customer Appointment Slot, Advanced Services Opt-In, Interleaving,Combined Order Reference , Customer Enquiry Date, Provision On Cease,Network Type, Stability Option, Access Technology, Downstream, Upstream,Traffic Weighting, Current KCI Message, Customer Line Item Reference,Intermediate Agent, Customer Order Reference, WBMC Network Type, IPSCBandwidth, IPSC BestEffort Bandwidth, IPSC AssuredRate Bandwidth,Resilience Option.The ‘WBMC Order Progress Detail’ contains the following list of data items:Data Items:DN, Customer Group Name, Order Id, Planned Capacity Resolution Date,Progress Date, Received Date, Created Date, Customer Billing Account,Customer Order Reference, Service Level/Maintenance Category, Product Name,End User Contact Number, End User First Name, End User Last Name, End UserPost Town, Post Code, End User Premises, End User Thoroughfare Name, EndUser Thoroughfare Number, XML Batch Number, Service Id, Line Item Status,Order Status, Delay Status , Delay Reason, Customer Notes, Delay Category,Time Delay Requested, Customer Appointment Date, Customer AppointmentSlot, Customer Promised Date, Customer Required Date, Contractual Deliverydate, Original Delivery Date, Completion Date, Exchange Name, Exchange Code,Cancelled Reason , Cancelled Date, CRD Amend Reason , EP SVLAN ID, LineItem Type, Old Product, VPI 2 , VPI 3, VPI 4, VPI 5, Product Sub Type, AdvancedServices Opt-In, Interleaving, Migration Authorisation Code, Combined OrderReference ,Provide Type, Cease Type, Review Date, Network Type, StabilityOption, Access Technology, Downstream, Upstream, Traffic Weighting,Intermediate Agent, Current KCI Message, Customer Line Item Reference,WBMC Network Type, IPSC Bandwidth, IPSC BestEffort Bandwidth, IPSCAssuredRate Bandwidth, Resilience Option.The ‘WBMC Order Detail Record View’ contains the following list of data items:Data Items:DN, Customer Order Reference, Service Id , Order Id, Planned CapacityResolution Date, Product Name, Order Status, Line item Status, Created Date,Customer Required Date, Customer Promised Date, Contractual Delivery Date,Customer Appointment Date, Customer Appointment Slot, Completion Date,Delay Status , Delay Reason, Delay Category, Rejected Reason, CancelledPAGE 79 OF 223

Reason, Cancelled Date, Line Item Type, Old Product, Progress Date, ReceivedDate, Original Delivery Date, CRD Amend Reason, Time Delay Requested,Customer Billing Account, Service Level/Maintenance Category, Exchange Code,Exchange Name, XML Batch Number, EP SVLAN ID, VP PSID, VPI 2 , VPI 3,VPI 4, VPI 5, Product Sub Type, Advanced Services Opt-In, Customer GroupName, End User First Name and Last Name, End User Premises, End UserThoroughfare Number, End User Thoroughfare Name, End User Post Town, PostCode, End User Contact Number, Interleaving, Migration Authorisation Code,Combined Order Reference ,Provide Type, Cease Type, Review Date, CustomerEnquiry Date, Provision On Cease, Network Type, Stability Option, AccessTechnology, Downstream, Upstream, Traffic Weighting, Current KCI Message,Customer Line Item Reference, Intermediate Agent, Customer Notes, WBMCNetwork Type, IPSC Bandwidth, IPSC BestEffort Bandwidth, IPSC AssuredRateBandwidth, Resilience Option.WBMC Order Delayed Summary - This report is used to show all delayedorders, grouped by the reason for delay provided that the orders are notcancelled or completed. It will also include orders that have had their CustomerAgreed Date brought forward and therefore in a status of rescheduled. User candrill down to “WBMC Order Summary Screen” and from “WBMC Order SummaryScreen” user can drilldown to “WBMC Order Detail Record View” through ‘DetailIcon’ and user can drill down to “WBMC Order Progress Summary” through‘Progress Icon’ for detailed view. From “WBMC Order Progress Summary” usercan further drilldown to “WBMC Order Progress Detail”.The ‘WBMC Order Summary Screen’ contains the following list of data items:Data Items:DN, Customer Group Name, Order Id, Planned Capacity Resolution Date,Progress Date, Received Date, Created Date, Customer Billing Account,Customer Order Reference, Service Level/Maintenance Category, Product Name,End User Contact Number, End User First Name, End User Last Name, End UserPost Town, Post Code, End User Premises, End User Thoroughfare Name, EndUser Thoroughfare Number, XML Batch Number, Service Id, Line Item Status,Order Status, Delay Status , Delay Reason, Customer Notes, Delay Category,Time Delay Requested, Customer Appointment Date, Customer AppointmentSlot, Customer Promised Date, Customer Required Date, Contractual DeliveryDate, Original Delivery Date , Completion Date, Exchange Name, ExchangeCode, Cancelled Reason , Cancelled Date, CRD Amend Reason , EP SVLAN ID,Line Item Type, Old Product, VPI 2 , VPI 3, VPI 4, VPI 5, Product Sub Type,Advanced Services Opt-In, Interleaving, Migration Authorisation Code, CombinedOrder Reference ,Provide Type, Cease Type, Review Date, Network Type,Stability Option, Access Technology, Downstream, Upstream, Traffic Weighting,Intermediate Agent, Current KCI Message, Customer Line Item Reference,WBMC Network Type, IPSC Bandwidth, IPSC BestEffort Bandwidth, IPSCAssuredRate Bandwidth, Resilience Option.The ‘WBMC Order Progress Summary’ contains the following list of data items:PAGE 80 OF 223

Data Items:Order Id, Progress Date, Order Status, Delay Status , Line Item Status, DelayReason, Customer Promised Date, Cancelled Reason , Customer AppointmentDate, Customer Appointment Slot, Advanced Services Opt-In, Interleaving,Combined Order Reference , Customer Enquiry Date, Provision On Cease,Network Type, Stability Option, Access Technology, Downstream, Upstream,Traffic Weighting, Current KCI Message, Customer Line Item Reference,Intermediate Agent, Customer Order Reference, WBMC Network Type, IPSCBandwidth, IPSC BestEffort Bandwidth, IPSC AssuredRate Bandwidth,Resilience Option.The ‘WBMC Order Progress Detail’ contains the following list of data items:Data Items:DN, Customer Group Name, Order Id, Planned Capacity Resolution Date,Progress Date, Received Date, Created Date, Customer Billing Account,Customer Order Reference, Service Level/Maintenance Category, Product Name,End User Contact Number, End User First Name, End User Last Name, End UserPost Town, Post Code, End User Premises, End User Thoroughfare Name, EndUser Thoroughfare Number, XML Batch Number, Service Id, Line Item Status,Order Status, Delay Status , Delay Reason, Customer Notes, Delay Category,Time Delay Requested, Customer Appointment Date, Customer AppointmentSlot, Customer Promised Date, Customer Required Date, Contractual Deliverydate, Original Delivery Date, Completion Date, Exchange Name, Exchange Code,Cancelled Reason , Cancelled Date, CRD Amend Reason , EP SVLAN ID, LineItem Type, Old Product, VPI 2 , VPI 3, VPI 4, VPI 5, Product Sub Type, AdvancedServices Opt-In, Interleaving, Migration Authorisation Code, Combined OrderReference ,Provide Type, Cease Type, Review Date, Network Type, StabilityOption, Access Technology, Downstream, Upstream, Traffic Weighting,Intermediate Agent, Current KCI Message, Customer Line Item Reference,WBMC Network Type, IPSC Bandwidth, IPSC BestEffort Bandwidth, IPSCAssuredRate Bandwidth, Resilience Option.The ‘WBMC Order Detail Record View’ contains the following list of data items:Data Items:DN, Customer Order Reference, Service Id , Order Id, Planned CapacityResolution Date, Product Name, Order Status, Line item Status, Created Date,Customer Required Date, Customer Promised Date, Contractual Delivery Date,Customer Appointment Date, Customer Appointment Slot, Completion Date,Delay Status , Delay Reason, Delay Category, Rejected Reason, CancelledReason, Cancelled Date, Line Item Type, Old Product, Progress Date, ReceivedDate, Original Delivery Date, CRD Amend Reason, Time Delay Requested,Customer Billing Account, Service Level/Maintenance Category, Exchange Code,Exchange Name, XML Batch Number, EP SVLAN ID, VP PSID, VPI 2 , VPI 3,VPI 4, VPI 5, Product Sub Type, Advanced Services Opt-In, Customer GroupName, End User First Name and Last Name, End User Premises, End UserPAGE 81 OF 223

Thoroughfare Number, End User Thoroughfare Name, End User Post Town, PostCode, End User Contact Number, Interleaving, Migration Authorisation Code,Combined Order Reference ,Provide Type, Cease Type, Review Date, CustomerEnquiry Date, Provision On Cease, Network Type, Stability Option, AccessTechnology, Downstream, Upstream, Traffic Weighting, Current KCI Message,Customer Line Item Reference, Intermediate Agent, Customer Notes, WBMCNetwork Type, IPSC Bandwidth, IPSC BestEffort Bandwidth, IPSC AssuredRateBandwidth, Resilience Option.WBMC Order Delta Report - This report is used to view all orders which havebeen updated within a specified time window from the last database refresh orview details of orders which had changes to a specified column within a giventimeframe from the last database refresh. Based on the input provided, User canview the report named “WBMC Order Changes Report”.The ‘WBMC Order Changes Report’ contains the following list of data items.Data Items:DN, Customer Order Reference, Service Id , Order Id, Planned CapacityResolution Date, Progress Date, Product Name, Order Status, Line Item Status,Customer Promised Date, Customer App. Date, Customer App. Slot,Contractual Delivery Date, Completion Date, Delay Status, Delay Reason,Cancelled Reason, Cancelled Date, Customer Notes, Customer Group Name,End User First Name, End User Last Name, End User Contact No., End UserPremises, End User Thoroughfare Name, End User Thoroughfare No., End UserPost Town, Post Code, Created Date, Received Date, Original Delivery Date,Customer Required Date, CRD Amend Reason, Delay Category , Time DelayRequested, Customer Billing Account, Service Level/Maintenance Category,Exchange Name, Exchange Code, XML Batch No., EP SVLAN ID, Line ItemType, Old Product, VPI 2 , VPI 3, VPI 4, VPI 5, VP PSID, Product Sub Type,Interleaving, Migration Authorisation Code, Provide Type, Cease Type, ReviewDate, Customer Enquiry Date, Provision On Cease, Combined Order Reference,Network Type, Stability Option, Access Technology, Downstream, TrafficWeighting, Customer Line Item Reference, Intermediate Agent, Current KCIMessage, Upstream, Advanced Services Opt-In, WBMC Network Type, IPSCBandwidth, IPSC BestEffort Bandwidth, IPSC AssuredRate Bandwidth,Resilience Option.WBMC Order History Search - This report is used to view details of historicalOrders (i.e. closed Orders over 13 weeks earlier and within the last two years, ofreport being run). User can search on the basis of Service ID, DN, Order Numberor Customer Reference. Based on the input provided, User can view the reportnamed “WBMC Order History Summary”. From “WBMC Order History Summary”user can further drilldown to “WBMC Order History Detail”.The ‘WBMC Order History Summary’ contains the following list of data items:Data Items:PAGE 82 OF 223

Order Id, Progress Date, Order Status, Delay Status , Line Item Status, DelayReason, Customer Promised Date, Cancelled Reason , Customer AppointmentDate, Customer Appointment Slot, Advanced Services Opt-In, Interleaving,Combined Order Reference , Customer Order Reference, Stability Option,Access Technology, Downstream, Customer Line Item Reference, TrafficWeighting, Upstream, Intermediate Agent, Current KCI Message, WBMCNetwork Type, IPSC Bandwidth, IPSC BestEffort Bandwidth, IPSC AssuredRateBandwidth, Resilience Option.The ‘WBMC Order History Detail’ contains the following list of data items:Data Items:DN, Customer Group Name, Order Id, Planned Capacity Resolution Date,Progress Date, Received Date, Created Date, Customer Billing Account,Customer Order Reference, Service Level/Maintenance Category, Product Name,End User Contact No., End User First Name, End User Last Name, Post Town,Post Code, End User Premises, End User Thoroughfare Name, End UserThoroughfare No., XML Batch No., Service Id, Line Item Status, Order Status,Delay Status , Delay Reason, Customer Notes, Delay Category, Time DelayRequested, Customer Appointment Date, Customer Appointment Slot, CustomerPromised Date, Customer Required Date, Contractual Delivery Date, OriginalDelivery Date , Completion Date, Exchange Name, Exchange Code, CancelledReason , Cancelled Date, CRD Amend Reason , EP SVLAN ID, Line Item Type,Old Product, VP PSID, VPI 2 , VPI 3, VPI 4, VPI 5, Product Sub Type, AdvancedServices Opt-In, Interleaving, Migration Authorisation Code, Combined OrderReference, Cease Type, Provide Type, Stability Option, Access Technology,Downstream, Upstream, Traffic Weighting, Current KCI Message, IntermediateAgent, Customer Line Item Reference, WBMC Network Type, IPSC Bandwidth,IPSC BestEffort Bandwidth, IPSC AssuredRate Bandwidth, Resilience Option.WBMC Order Search by Criteria -This report is used to search for Orders byselecting the following criteria: Delay Status, Delay Reason, Product Name,Cancelled Reason, Service Level/Maintenance Category, XML Batch No,Exchange Name, Line Item Type, Order Status, Line Item Status, CustomerOrder reference, Look at new Orders only (i.e. Orders Received today), ReceivedDate, Customer Agreed Date, Committed Delivery Date Provide type orders i.e.Simultaneous, Conversion orders and Provide (both non-appointed andappointed),Completion date and Appointment Date. Based on the input providedand the selected criteria’s, User can view the report named “WBMC OrderSummary Screen”. From “WBMC Order Summary Screen” user can drilldown to“WBMC Order Detail Record View” through ‘Detail Icon’ and user can drilldown to“WBMC Order Progress Summary” through ‘Progress Icon’ for detailed view.From “WBMC Order Progress Summary” user can further drilldown to “WBMCOrder Progress Detail”.The ‘WBMC Order Summary Screen’ contains the following list of data items:Data Items:PAGE 83 OF 223

DN, Customer Group Name, Order Id, Planned Capacity Resolution Date,Progress Date, Received Date, Created Date, Customer Billing Account,Customer Order Reference, Service Level/Maintenance Category, Product Name,End User Contact Number, End User First Name, End User Last Name, End UserPost Town, Post Code, End User Premises, End User Thoroughfare Name, EndUser Thoroughfare Number, XML Batch Number, Service Id, Line Item Status,Order Status, Delay Status , Delay Reason, Customer Notes, Delay Category,Time Delay Requested, Customer Appointment Date, Customer AppointmentSlot, Customer Promised Date, Customer Required Date, Contractual DeliveryDate, Original Delivery Date , Completion Date, Exchange Name, ExchangeCode, Cancelled Reason , Cancelled Date, CRD Amend Reason , EP SVLAN ID,Line Item Type, Old Product, VPI 2 , VPI 3, VPI 4, VPI 5, Product Sub Type,Advanced Services Opt-In, Interleaving, Migration Authorisation Code, CombinedOrder Reference ,Provide Type, Cease Type, Review Date, Network Type,Stability Option, Access Technology, Downstream, Upstream, Traffic Weighting,Intermediate Agent, Current KCI Message, Customer Line Item Reference,WBMC Network Type, IPSC Bandwidth, IPSC BestEffort Bandwidth, IPSCAssuredRate Bandwidth, Resilience Option.The ‘WBMC Order Progress Summary’ contains the following list of data items:Data Items:Order Id, Progress Date, Order Status, Delay Status , Line Item Status, DelayReason, Customer Promised Date, Cancelled Reason , Customer AppointmentDate, Customer Appointment Slot, Advanced Services Opt-In, Interleaving,Combined Order Reference , Customer Enquiry Date, Provision On Cease,Network Type, Stability Option, Access Technology, Downstream, Upstream,Traffic Weighting, Current KCI Message, Customer Line Item Reference,Intermediate Agent, Customer Order Reference, WBMC Network Type, IPSCBandwidth, IPSC BestEffort Bandwidth, IPSC AssuredRate Bandwidth,Resilience Option.The ‘WBMC Order Progress Detail’ contains the following list of data items:Data Items:DN, Customer Group Name, Order Id, Planned Capacity Resolution Date,Progress Date, Received Date, Created Date, Customer Billing Account,Customer Order Reference, Service Level/Maintenance Category, Product Name,End User Contact Number, End User First Name, End User Last Name, End UserPost Town, Post Code, End User Premises, End User Thoroughfare Name, EndUser Thoroughfare Number, XML Batch Number, Service Id, Line Item Status,Order Status, Delay Status , Delay Reason, Customer Notes, Delay Category,Time Delay Requested, Customer Appointment Date, Customer AppointmentSlot, Customer Promised Date, Customer Required Date, Contractual Deliverydate, Original Delivery Date, Completion Date, Exchange Name, Exchange Code,Cancelled Reason , Cancelled Date, CRD Amend Reason , EP SVLAN ID, LineItem Type, Old Product, VPI 2 , VPI 3, VPI 4, VPI 5, Product Sub Type, AdvancedServices Opt-In, Interleaving, Migration Authorisation Code, Combined OrderPAGE 84 OF 223

Reference ,Provide Type, Cease Type, Review Date, Network Type, StabilityOption, Access Technology, Downstream, Upstream, Traffic Weighting,Intermediate Agent, Current KCI Message, Customer Line Item Reference,WBMC Network Type, IPSC Bandwidth, IPSC BestEffort Bandwidth, IPSCAssuredRate Bandwidth, Resilience Option.The ‘WBMC Order Detail Record View’ contains the following list of data items:Data Items:DN, Customer Order Reference, Service Id , Order Id, Planned CapacityResolution Date, Product Name, Order Status, Line item Status, Created Date,Customer Required Date, Customer Promised Date, Contractual Delivery Date,Customer Appointment Date, Customer Appointment Slot, Completion Date,Delay Status , Delay Reason, Delay Category, Rejected Reason, CancelledReason, Cancelled Date, Line Item Type, Old Product, Progress Date, ReceivedDate, Original Delivery Date, CRD Amend Reason, Time Delay Requested,Customer Billing Account, Service Level/Maintenance Category, Exchange Code,Exchange Name, XML Batch Number, EP SVLAN ID, VP PSID, VPI 2 , VPI 3,VPI 4, VPI 5, Product Sub Type, Advanced Services Opt-In, Customer GroupName, End User First Name and Last Name, End User Premises, End UserThoroughfare Number, End User Thoroughfare Name, End User Post Town, PostCode, End User Contact Number, Interleaving, Migration Authorisation Code,Combined Order Reference ,Provide Type, Cease Type, Review Date, CustomerEnquiry Date, Provision On Cease, Network Type, Stability Option, AccessTechnology, Downstream, Upstream, Traffic Weighting, Current KCI Message,Customer Line Item Reference, Intermediate Agent, Customer Notes, WBMCNetwork Type, IPSC Bandwidth, IPSC BestEffort Bandwidth, IPSC AssuredRateBandwidth, Resilience Option.FaultsWBMC Fault Action Summary – This report lists all faults which are not yetclosed, grouped by Action (e.g. SMC,SP etc). User can also drill down to “WBMCFault Summary Screen” for more detail. From “WBMC Fault Summary Screen”user can drilldown to “WBMC Fault Detail Record View” through ‘Detail’ and usercan drill down to “WBMC Fault Progress Summary” through ‘Progress’ fordetailed view. From “WBMC Fault Progress Summary” user can further drilldownto “WBMC Fault Progress Detail”.The ‘WBMC Fault Summary Screen’ contains the following list of data items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, Repeat ELF, Total OST, Fault Status,Service Level/Maintenance Category, Telephone No, Closed Date, ExchangeName, Installed Date, Customer Reference, End User First Name, End User LastName, Policy, Transaction Id, Network Type, Customer Notes.PAGE 85 OF 223

The ‘WBMC Fault Progress Summary’ contains the following list of data items:Data Items:Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type.The ‘WBMC Fault Progress Detail’ contains the following list of data items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Telephone No, ClosedDate, Exchange Name, Installed Date, Customer Reference, End User FirstName, End User Last Name, Policy, Transaction Id, Network Type, CustomerNotes.The ‘WBMC Fault Detail Record View’ contains the following list of data items:Data Items:Case ID, Reported Date, Service Id, Telephone No, Fault With, Fault Action, FaultReason, Fault Clear, Product, Customer Id, Fault Detail, End User First Name,End User Last Name, Total OST, Customer Reference, Fault Status, InstalledDate, Exchange Name, Service Level/Maintenance Category, Repeat ELF,Network Type, Customer Notes.WBMC Fault History Search -This report displays historical faults (i.e. closedfaults over 13 weeks earlier and within in the last two years of report being run).User can search by Service ID or Telephone No. Based on the input provided,User can view the report named “WBMC Fault History Summary”. From “WBMCFault History Summary” user can further drill down to “WBMC Fault HistoryDetail”.The ‘WBMC Fault History Summary’ contains the following list of data items:Data Items:Closed Date, Fault With, Fault Reason, Fault Action, Fault Clear, Policy,Transaction Id.The ‘WBMC Fault History Detail’ contains the following list of data items:Data Items:Case ID, Closed Date, Reported Date, Service Id, Telephone No, Fault With,Fault Action, Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, EndUser First Name, End User Last Name, Total OST, Customer Reference, FaultPAGE 86 OF 223

Status, Installed Date, Exchange Name, Service Level, Repeat ELF, Policy,Transaction Id, Customer Notes.WBMC Fault Reason Summary – This report is used to see a summary of openfaults provided that the month and year the fault was received is at least 13weeks older. User can also drill down to “WBMC Fault Summary Screen” on thevalues for more detail. From “WBMC Fault Summary Screen” user can drilldownto “WBMC Fault Detail Record View” through ‘Detail Icon’ and user can drill downto “WBMC Fault Progress Summary” through ‘Progress Icon’ for detailed view.From “WBMC Fault Progress Summary” user can further drilldown to “WBMCFault Progress Detail”.The ‘WBMC Fault Summary Screen’ contains the following list of data items:Data Items:Case ID, Reported Date, Service Id, Fault With, Fault Action, Fault Reason, FaultClear, Product, Customer Id, Fault Detail, Repeat ELF, Total OST, Fault Status,Service Level/Maintenance Category, Telephone No, Closed Date, ExchangeName, Installed Date, Customer Reference, End User First Name, End User LastName, Policy, Transaction Id, Network Type, Customer Notes.The ‘WBMC Fault Progress Summary’ contains the following list of data items:Data Items:Case ID, Progress Date, Fault With, Fault Reason, Fault Action, Closed Date,Fault Clear, Policy, Transaction Id, Network Type.The ‘WBMC Fault Progress Detail’ contains the following list of data items:Data Items:Case ID, Progress Date, Reported Date, Service Id, Fault With, Fault Action,Fault Reason, Fault Clear, Product, Customer Id, Fault Detail, Repeat ELF, TotalOST, Fault Status, Service Level/Maintenance Category, Telephone No, ClosedDate, Exchange Name, Installed Date, Customer Reference, End User FirstName, End User Last Name, Policy, Transaction Id, Network Type, CustomerNotes.The ‘WBMC Fault Detail Record View’ contains the following list of data items:Data Items:Case ID, Reported Date, Service Id, Telephone No, Fault With, Fault Action, FaultReason, Fault Clear, Product, Customer Id, Fault Detail, End User First Name,End User Last Name, Total OST, Customer Reference, Fault Status, InstalledDate, Exchange Name, Service Level/Maintenance Category, Repeat ELF,Network Type, Customer Notes.PAGE 87 OF 223

d) The following new reports are available under ‘GENERIC REPORTS’ folder.Order History Search - This report is developed for HE and MSIL. This reportallows the user to search on Order Number which is mandatory to provide. Basedon the input provide, User can view the report named “Order History Detail”.The ‘Order History Detail’ contains the following list of data items:Data Items:Customer ID, Customer Name, Product Name, Service Id, Order type,Bandwidth, Contention Parameter, Access Configuration, Maintenance Category,CRM order number, CRM Order Line No., Order Created Date, Order ValidatedDate, Customer Required Date, Customer Promised Date, Contractual DeliveryDate, Service handover date, Resilience, Interface Type, First Appointment Date,Agreed Appointment Date, Appointment Status, Appointment Reason.Asset History Search - This report is developed for HE and MSIL and WBC.This report allows the user to search on Service Id which is mandatory to provide.Based on the input provided, User can view the report named “Asset HistoryDetail”.The ‘Asset History Detail’ contains the following list of data items:Data Items:Customer ID, Customer Name, Product Name, Service Id, Installation DN, SiteAddress, Service Handover Date, Bandwidth, Contention Parameter, AccessConfiguration, Maintenance Category, Service Status, ModifiedFTRCalc,Customer Notes Details.Order Pipeline Search - This report is created to view the No. of Pipeline Orders(Total) i.e. total count of open orders, No. of Pipeline Orders (Copper) i.e. count ofnon FTTC open orders and No. of Pipeline Orders (Fibre) i.e. count of FTTC openorders grouped by product in the product groups mainly HE, MSIL and WBC. Thisreport displays the orders which are in pipeline i.e. the orders which are neithercancelled nor completed or closed. “-” is displayed as No. of Pipeline Orders(Copper) and No. of Pipeline Orders (Fibre) for all the products other than WBCEnd User Access (EUA) product.The Search criteria / conditions available are as follows:Order Type, Order Status, Line Item Sub Status, Products, Search By Date(which includes Order Validated Date, Order Created Date, Contractual DeliveryDate, Customer Required Date, Customer Promised Date), From Date, To Date.The corresponding Drilldown Report is ‘Order Pipeline Detail’.PAGE 88 OF 223

The ‘Order Pipeline Detail’ will contain the list of data items which are configuredfor a particular product by the Administrator through Order Pipeline AttributeConfiguration Report.Old APS AU Service Report- This report shows old AP Set and the currentCustomer details(at the time of Novation) provided that the In Use Flag is ‘X’.The ‘Old APS AU Service Report’ contain the following data items:Data Items:AP Set AU Service ID, EUA Service ID, In Use Flag, Customer ID, CustomerName.Accessing the ReportsData contained within both order and fault reports will be available whilst theorders and faults are open and then for 13 weeks after closure or cancellation.After 13 weeks, summary information of both orders and faults will be availablefor 2 years. (An historic load of data is not being completed and therefore the 13weeks and 2 years timescales will be built up from April 2004). The onlyexception to this is the All Orders Summary where orders will be removed fromthis report after 10 days of being closed or cancelled. They will still be availablefrom other reports for 13 weeks in detail and 2 years in summary formats.Information on Major Service Outages is removed from the system after 48 hours.Information on historic Planned Engineering Work (PEW) and EmergencyMaintenance Undertaking (EMU) is removed after 60 days.Max End User Reports will continue to display the latest state of the order even ifno updates have been received in the last 14 days-until the circuit is ceased, orthe circuit is moved to a non dsl max product.• Once access to the reports has been confirmed please go towww.btwholesale.com/broadband and follow the link to Broadband CustomerReporting• Click ‘Yes’ to proceed on the security alert screen• Enter the User ID and Password click ‘Log in’• Read the warning note and accept by clicking OK.• The first screen menu will show the folders that you have requested accessto, eg ‘Faults’, ‘Orders’, ‘Service Activity Notices’, ‘MAX product’ and‘Advanced Services’. By clicking on any of these folders you will be taken to ascreen which shows all the reports that can be run from either folder (Eachreport has an ‘Add to Favourites’ option which if selected means that you cannavigate straight to that report from the Favourites option). The first screenmenu will also allow you to run the ‘Fault Record Search’, ‘Order RecordPAGE 89 OF 223

Search’ and ‘Service Activity Notice Fault Search’, without accessing thefolders.• As stated above, if you open a folder you receive a screen with a list ofreports that can be run with a short description of the report. An example ofthe faults folder is shown on the next page.• From this screen you can select the desired report.• Depending on the report that has been selected it may be possible to drilldown to a lower level of detail. For example if the orders folder is selectedand then the ‘Order Delayed Summary’ report is run, it is possible to drillinto each reason that has been returned by the report.• On every order line there is a detail and progress icon. Clicking on thesewill give access to all the details associated with that record.• If a report spans more than one page then this is shown at the top of thescreen and will be indicated by a ‘page 1 of ‘x’’ message on the navigationbar. To navigate to a different page, enter the page number in thenavigation bar and click the ‘Go To’ button.• At the bottom of each report is a date and time when the data was lastrefreshed.For more detail on the reports and the data contained within please see Order,Fault, MAX product and Advanced Services Report Column sections and theReports Available Section.PAGE 90 OF 223

Reports AvailableReports You Can RunThere will be up to three reports under this menu on the initial home page,depending on the level of access that is associated with the userid. They are:-• Fault Record Search - Use this report to view a specific fault. You can searchby: Service ID, Network ID, or Telephone No.Network ID is masked for WBC/21 CN Services.• Order Record & Progress Search - Use this report to search for orders using aNetwork ID, Service ID, Telephone Number, eCo Order Number or CustomerReference. Results are presented in summary format which you can drilldown on.Network ID is masked for WBC/21 CN Services.• Service Activity Notice Search – Use this report to search for all ServiceActivity Notices that have occurred in the date range, for Pew’s, EMU’s &MSO’s. Each can then interrogated via it’s hyperlink or using the appropriateService Activity option and associate help screen.Network ID and DN is masked for WBC/21 CN Services.MAX Product ReportingThere will be up to two reports available for selection on the MAX ProductReports initial page, depending on the level of access that is associated with theuserid. They are :-• Line Rate Synchronisation/Service Profile – Use Line RateSynchronisation to report the Maximum Stable Rate and the FaultThreshold Rate of Datastream Max, Datastream Max Premium, IPstreamMax, IPstream Max Premium and WBC circuits when the rate hasstabilised. Use Service Profile to report the profile changes for DatastreamMax, Datastream Max Premium, IPstream Max, IPstream Max Premiumand WBC circuits. Note : These reports will default to the current date, butit is possible to enter a date for any day within the last 14 days in order todisplay the report for that day (i.e. 24 hours).PAGE 91 OF 223

• Line Rate Change Delta - Use this to report to obtain a near real-timespeed report for all Datastream Max, Datastream Max Premium, IPstreamMax, IPstream Max Premium and WBC circuits.• MAX End User Summary - Use this to report to obtain service details for aparticular Datastream Max, Datastream Max Premium, IPstream MaxIPstream Max Premium and WBC circuit.• DSL MAX Capped Circuit Report – Use this report to obtain the Cappedcircuits, and associated line rate for the DSL MAX IP, DS and WBCcircuits. Note: These reports will default to the current date, but it ispossible to enter a date for any day within the last 14 days in order todisplay the report for that day (i.e. 24 hours).• DSL Max Service Option Report – Use this report to obtain the details ofthe Service Option selected for a particular Service and its status to theService Providers. The Report is available in CSV and XML format.• 21 CN Service Profile Report – Use this report to obtain the details of 21CN/WBC Profiles which includes both simple ADSL and ADSL2+ profiles.The Report is available in CSV and XML format.Please refer to the XML User guide for the XML specifications.For MAX products, there is also a Current Service Details report available byemail. This should be requested via the Email Administration for MAX products.• Current Service Details - Use this to report to view current service details forall Datastream Max, Datastream Max Premium, IPstream Max, IPstream MaxPremium circuits and WBC. This is delivered via email within 1 working day ofreport being requested.Advanced Services ReportingThere will be up to four reports available for selection on the Advanced ServicesReports initial page, depending on the level of access that is associated with theuser id.They are :-• Billing Transaction CSV - Use this to download upto 10 successive days ofbilling transactions via a parameter screen.• SP Billing Exceptions Date Search – New online report that gives visibilityof billing transactions that have been identified as exceptions.• QoS Session Report - New report which identifies the number of sessionrequests made for a Service Provider, based on Service Id. Reports bothPAGE 92 OF 223

Successful and Failed sessions with failures further grouped by ReasonCodes.Reports will be available in both tabular and graphical formats.The Report Title ‘Session Requests per SP’ report is renamed to ‘QoSSession Report’.Some functional modifications are made to the Search Screen which isexplained as follows:1) ‘Product Type’ and ‘Temp Request’ dropdowns are removed.2) ‘Request Type’ dropdown is replaced by ‘Transaction Type’ dropdownwhich contains Transaction Type values instead of Request Type groupvalues.3) Weekly and Monthly data can be viewed if either Service Id or aTransaction Type is chosen. The default value for Report Type is ‘Daily’.4) In the drilldown report Reason Descriptions for Failure are groupedaccording to Request Types.• Bandwidth per SP - New report for displaying the amounts of concurrentbandwidth used by each SP on daily and monthly basis. The daily report willdisplay the total bandwidth in Mbits/Sec aggregated on an hourly basis.• AS Policy Information – New AS Report to provide the information about allcircuits having Throttled , Unthrottled or unknown policies for a particular SP.The drilldown to this report will display the individual circuit details for throttledor unthrottled or unknown policies of the Advanced Services End users undera particular SP.The Report contains CSV download functionality and is available in XML format.Please refer to the XML user guide for the XML specifications.The existing attribute “Subscription Policy” is renamed to “SP-requested Policy”.The following two new attributes are added to the drilldown report namely“Inventory Detail”.a) Policy Last Updated DateTimeb) Policy Last Updated ThroughThe CSV Download also reflects the above changes.The Legend names are renamed in the “AS Policy Information Report”Users With Throttle To Subscription Policy is renamed to Users with "Throttle To"Policy.Users With Unthrottled Subscription Policy is renamed to Users with “Unthrottled”Policy.Users With Unknown Subscription Policy is renamed to Users with UnrecognisedPolicy.PAGE 93 OF 223

WBC Reportinga) The following new reports are available under ‘Orders’ folder.Migration Summary Report –– This report displays the detail services that havebeen lost to a CP as the result of migration provided that the finish date is within10 days of the period the report is executedProduct Family Migration Summary - This Summary Report displays thenumber of EU’s & also group the data based on Customer name, OriginalProduct, New Product(for migration type e.g. Datastream to WBC or WBC toIPstream).WBC Allocation-Apportionment – This report displays the WBC Allocation-Apportionment details against the User. It allows user to select the month andview the wBC Allocation/Apportionment details against all exchanges for thatmonth.b) The following reports are new reports to support AP(Aggregation Point ) andEP (Extension Path). These reports are only for 21CN product. These reports areavailable under ‘AP and EP’ folder.WBC Aggregation Point Access Authorizations – This report shows allauthorisations for an AP CP excluding those records for which AP Set AU ServiceStatus is Ceased. An AP CP will see all the EU CP information who areauthorised under that particular AP CP.WBC Aggregation Point Access Request Report – This report displays the EUCP to detail which AP Sets they are currently using from which CP’s at whichInterconnect Node excluding those records for which AP Set AU Service Status isCeased. This report displays the AP CP names and not the account codes. ThisReport will be based on the EU CP i.e it should get the information of the CUG Id.This is the main CP who is raising the Order to BTW.OrdersWBC Cancelled Aggregation Point Order Summary Report - This reportshows AP count per Cancel Reason provided that the order is cancelled within 10days period of report being run and a separate line for Cease Orders providedthat the order is completed within 10 days period of report being run.WBC Aggregation Point Order Detailed Report – This report displays currentstatus of the open orders and orders closed within the previous 10 days providedeither it is completed within 10 days period of report being run or it is cancelledwithin 10 days period of report being run or It is nether cancelled nor completedand the Order Status does not include any of ‘NULL’, ’In Progress’, ‘Ready ForAutomation', 'Automation Failure' and 'Automation In Progress'.PAGE 94 OF 223

WBC Aggregation Point Order History Search - This report allows the user tosearch on Order Number or Service Id to retrieve any order which has beenCancelled or Completed over 13 weeks earlier and within in the last two years, ofreport being run.WBC Aggregation Point Order Delay Summary Report – This report displaysAP count per Delay Reason within a 10 days period of report being run providedthat Order is neither Cancelled nor Completed.WBC Cancelled Extension Path Order Summary Report - This report showsEP count per Cancel Reason provided that the order is cancelled within 10 daysperiod of report being run and a separate line for Cease Orders provided that theorder is completed within 10 days period of report being run.WBC Extension Path Order Detailed Report – This report displays currentstatus of the open orders and orders closed within the previous 10 days providedeither it is completed within 10 days period of report being run or it is cancelledwithin 10 days period of report being run or It is nether cancelled nor completedand the Order Status does not include any of ‘NULL’, ’In Progress’, ‘Ready ForAutomation', 'Automation Failure' and 'Automation In Progress'.WBC Extension Path Order History Search - This report allows the user tosearch on Order Number or Service Id to retrieve any order which has beenCancelled or Completed over 13 weeks earlier and within in the last two years, ofreport being run.WBC Extension Path Order Delay Summary Report – This report displays EPcount per Delay Reason within a 10 days period of report being run provided thatOrder is neither Cancelled nor Completed.WBC Aggregation Point Set Inventory Report This report displays theinformation for a particular CP excluding the records where AP Set Service Statusis ‘Ceased’.Bandwidth Usage Report – This report is based on the individual usage recordsfor AP CPs. This report allows the user to search on for the AP Service Id (whichis mandatory) and Date (One day previous to system date is the default date,user can select date from the calendar also). This report displays data for only 1day.Unrouted EU Report - Use this report to view the details of all EUA Services thatdo not have a valid routing.FaultsWBC Aggregation Point Fault Action Summary – This report lists all faultswhich are not yet closed, grouped by Action (e.g. SMC,SP etc). User can also drilldown on the values for more detail.PAGE 95 OF 223

WBC Aggregation Point Fault Date Search - This report allows the user tosearch for faults reported or closed between a specified date range. By default itdisplays date range with one week difference from the day the report is run.WBC Aggregation Point Fault Delta Report - This report is used to view allfaults which have been updated within a specified time window from the lastdatabase refresh.WBC Aggregation Point Fault History Search - This report displays historicalfaults (i.e. closed faults over 13 weeks earlier and within in the last two years, ofreport being run). User can search by Service ID.WBC Aggregation Point Fault Reason Summary – This report is used to see asummary of open faults, grouped by the reason for fault provided that the monthand year for the Reported Date is at least 13 weeks older.WBC Aggregation Point Fault Record Search - This report allows the user tosearch on Service ID for a specific fault.WBC Aggregation Point Fault Search by Criteria - This report is used tosearch for faults by selecting the following criteria: Fault Action, Fault Reason,Fault With, Fault Clear, Exchange, Product, Look at new faults only (i.e. faultsraised today), Date range based on Reported Date or Closed Date.WBC Extension Path Fault Action Summary – This report lists all faults whichare not yet closed, grouped by Action (e.g. SMC,SP etc). User can also drill downon the values for more detail.WBC Extension Path Fault Date Search - This report allows the user to searchfor faults reported or closed between a specified date range. By default it displaysdate range with one week difference from the day the report is run.WBC Extension Path Fault Delta Report - This report is used to view all faultswhich have been updated within a specified time window from the last databaserefresh.WBC Extension Path Fault History Search - This report displays historicalfaults (i.e. closed faults over 13 weeks earlier and within in the last two years, ofreport being run). User can search by Service ID.WBC Extension Path Fault Reason Summary – This report is used to see asummary of open faults, grouped by the fault reason provided that the month andyear for the Reported Date is at least 13 weeks older.WBC Extension Path Fault Record Search - This report allows the user tosearch on Service ID for a specific fault.WBC Extension Path Fault Search by Criteria - This report is used to searchfor faults by selecting the following criteria: Fault Action, Fault Reason, Fault With,PAGE 96 OF 223

Fault Clear, Exchange, Product, Look at new faults only (i.e. faults raised today) ,Date range based on Reported Date or Closed Date.c) The following new reports displays WBMC product information. These reportsare only for 21CN product. These reports are available under ‘WBMC’ folder.WBMC Order Record and Progress Search – This report allows the users tosearch for orders on the basis of Service ID, DN, Order Id and Customer OrderReference. User has to enter either Service ID or DN or Order Id or CustomerOrder Reference.OrdersWBMC All Orders Summary - This report shows a summary of orders in thepipeline grouped by Status and Sub Status but if the order is completed orcancelled then displays count of completed or cancelled orders which lie within 10days from the period the report is executed.WBMC Cancelled Order Summary - This report shows a summary of cancelledorders grouped by the cancelled reason.WBMC Order Delayed Summary - This report is used to show all delayedorders, grouped by the reason for delay provided that the orders are notcancelled or completed. It will also include orders that have had their CustomerAgreed Date brought forward and therefore in a status of rescheduled.WBMC Order Delta Report - This report is used to view all orders which havebeen updated within a specified time window from the last database refresh orview details of orders which had changes to a specified column within a giventimeframe from the last database refresh.WBMC Order History Search - This report is used to view details of historicalOrders (i.e. closed Orders over 13 weeks earlier and within in the last two years,of report being run). User can search on the basis of Service ID, DN, OrderNumber or Customer Reference.WBMC Order Search by Criteria - This report is used to search for Orders byselecting the following criteria: Delay Status, Delay Reason, Product Name,Cancelled Reason, Service Level/Maintenance Category,, XML Batch No,Exchange Name, Line Item Type, Order Status, Line Item Status, CustomerOrder reference, Look at new Orders only (i.e. Orders Received today), ReceivedDate, Customer Agreed Date, Committed Delivery Date Provide type orders i.e.Simultaneous, Conversion orders and Provide (both non-appointed andappointed),Completion date and Appointment Date.FaultsPAGE 97 OF 223

WBMC Fault Action Summary – This report lists all faults which are not yetclosed, grouped by Action (e.g. SMC,SP etc). User can also drill down on thevalues for more detail.WBMC Fault History Search - This report displays historical faults (i.e. closedfaults over 13 weeks earlier and within in the last two years, of report being run).User can search by Service ID or Telephone No.WBMC Fault Reason Summary – This report is used to see a summary of openfaults provided that the month and year the fault was received is at least 13weeks older.d) The following new reports are available under ‘GENERIC REPORTS’ folder.Order History Search - This report is developed for HE and MSIL. User cansearch on:- Order Number which is mandatory to provide.Asset History Search - This report is developed for HE and MSIL and WBC. .User can search on:-Service Id which is mandatory to provide.Order Pipeline Search - This report is created to view the count of open ordersgrouped by product in the product groups mainly HE, MSIL and WBC. This reportdisplays the orders which are in pipeline i.e. the orders which are neithercancelled nor completed or closed.The Search criteria / conditions available are as follows:Order Type, Order Status, Line Item Sub Status, Products, Search By Date(which includes Order Validated Date, Order Created Date, Contractual DeliveryDate, Customer Required Date, Customer Promised Date), From Date, To Date.Old APS AU Service Report - This report shows old AP Set and the currentCustomer details(at the time of Novation) provided that the In Use Flag is ‘X’.Report AdministrationAs this sets the view for all users from one SP and also configures the delivery ofemail reports, this type of access is limited to four per SP, two for faults and twofor orders.Faults Email and Orders Email Administration - Use this report to configureand administer your email requirements. To receive email reports the followingselections must be made.• Report Format – Choose CSV or XLS.• Include Weekends – Select if you want email delivery on a Saturday &Sunday• Zip File – Select if you want the email report to be zipped. (This maybe done automatically if the file exceeds a certain size).PAGE 98 OF 223

• Period Type – Select from the drop down menu how often you want anemail report. (Use in conjunction with frequency).• Frequency – Select from the drop down menu how frequent you wantan email report, the maximum being every 30 minutes. (Use inconjunction with Period Type).• Record Retention – This is set at 10, which means that your report willcontain faults or orders that are open or have beenclosed/completed/cancelled for 10 days or under. This figure can bechanged to a maximum of 91 days.• First Dispatch – This is the date and time that you want to startreceiving emails from and should be in the format dd/mm/yyyy hh:mm.• Last Dispatch – This shows the last date and time that an email wasdispatched from BT to the SP.• Email 1 to 6 – Enter up to 6 email addresses and this is where youremail report will be sent.• Stop sending email – Choose this button to effectively halt any furtherdispatch of email.• Available Columns – This contains the data items that can becontained within the report. These can be moved across to theselected columns field by the ‘add’ or ‘add all’ buttons. If you do notwant all the items to appear on the report or you want them to appear ina certain order, then highlight the item and use the ‘add’ button,otherwise use the ‘add all’ button. To remove previously selected dataitems use the ‘remove’ or ‘remove all’ buttons.• Update – Choose this button and the criteria that you have justcompleted will be used to fulfil the email reports.• Cancel – Choose this button before choosing ‘Update’ and yourselections will return to how they were previously.“Lost Migration Orders E-Mail Administration – Order Status Email Report” ismodified to limit the Available Columns list to the following 9 fields. The modifiedAvailable Columns pane will be:1. Original Customer Name2. Old Network ID3. Old Service ID4. Old Product5. Telephone Number6. Completion Date7. Customer Agreed Date8. Cancelled Date9. Mac KeyThe data items can be moved across to the Selected Columns pane using ‘add’or ‘add all’ button.MAX product Email Administration - Use this report to configure andadminister your email requirements for MAX product reports. To receive emailreports the following selections must be made.PAGE 99 OF 223

• Report Name – select the name of the report for which the parametersapply.• First Dispatch – This is the date and time that you want to startreceiving emails from and should be in the format dd/mm/yyyyhh:mm:ss. For MAX product reports, this will initially be set with thecurrent date and time, but you can change this to accommodate postdatedemail reporting requirements. For the MAX product CurrentService Detail Report, upto two dates and times may be inserted (asupto 2 requests for this report can be submitted per night)• Cease Date – This shows the last date and time that an email is to bedispatched from BT to the SP. For the MAX product Line Rate ChangeDelta report, this will be initially set to 12 weeks from the current date,you can change this to match your requirement.• Email 1 to 6 – Enter up to 6 email addresses and this is where youremail report will be sent.• Record Retention – This is set at 3 days. This figure can not bechanged.• Last Dispatch – This shows the last date and time that an email wasdispatched from BT to the SP.• Period Type – Select from the drop down menu how often you want anemail report e.g. Minutes, Hours, Days, Weeks. (Use in conjunctionwith frequency). The Current Service Details Report from the MAXproduct Reports folder cannot be configured using this option, as it canonly be scheduled to run on an adhoc basis.• Frequency – Select from the drop down menu how frequent you wantan email report. The frequency values available will vary dependingupon the selected Period Type as detailed below:• If Min is selected in Period Type Dropdown List Box, thefrequency can be selected from 5, 10, 15, 20…55 minutes. i.e.minimum frequency is 5 minutes, and maximum frequency is 55minutes, with all frequencies between (in five minute intervals)selectable to suit your requirements.• If Hour is selected in Period Type Dropdown List Box, thefrequency can be selected from 1, 2, 3, 4, 5, 6 … 23 hours i.e.minimum frequency is 1 hour, and maximum frequency is 23hours, with all frequencies between (hourly intervals) selectableto suit your requirements.• If Day is selected in Period Type Dropdown List Box, thefrequency can be selected from 1, 2, 3, 4, 5, or 6 i.e. minimumfrequency is 1 day, and maximum frequency is 6 days, with allfrequencies between (daily intervals) selectable to suit yourrequirements.• If Week is selected in Period Type Dropdown List Box, thefrequency can be selected from 1, 2, 3, 4 … 9 weeks i.e.minimum frequency is 1 week (weekly), and maximum frequencyis 9 weeks, with all frequencies between (weekly intervals)selectable to suit your requirements.PAGE 100 OF 223

Note : The Current Service Details Report from the MAX productReports folder cannot be configured using this option, as it can only bescheduled to run on an adhoc basis.• RTN – this is the return email address should the email not bedelivered. It is automatically completed and cannot be changed..• Include Weekends – Select if you want email delivery on a Saturday &Sunday.• Zip File – This will be automatically selected and cannot be changed,as all MAX product reports will be zipped by BT (due to potential size ofthese reports).• Stop sending email – Choose this button and the cease date will beset to the current date and time, effectively halting any further dispatchof the report shown in Report Name.• Save – Choose this button to save your selections for the report shownin Report Name.Order Pipeline Attribute Configuration Report - Use this report to selectcolumns for individual products you wish to display in the “Order Pipeline Report”.List of Available Columns:Order No, Customer Reference, Customer Name, Project Reference, OrderStatus, Latest KCI, Owner, Last Name, First Name, Service Id, Order Line Status,Order Type, Order Validated Date, Order Created Date, Customer RequiredDate, Contractual Delivery Date, Customer Promised Date, Order CompletionDate, Created By, A End Post Code, B End Post Code, Main Link Distance,Order Line Number, Product Name, Order Contact Name, Excess ConstructionCharges, Connection Charges, Time Related Charges, Annual Rental, ProductCode, CUG Id, CP Name, Service Handover Date, Billing Account Name, AccessTechnology, Interconnect Note Name, Bandwidth, VR Name, Authorised CP,Stability Option, Total Bandwidth, MSIL Service Id, Autorising CP, Downstream,Assured Bandwidth, Maintenance Category, Interleaving, Real Time Bandwidth,AP Service Id, AP Set Service Id, Real Time Opt In, Advance Services Opt In,Traffic Weighting, Upstream, In Use Flag, First Appointment Date, AgreedAppointment Date, Appointment Status, Appointment Reason.Product Name: Use the dropdown to select a product against which you need toconfigure the columns.Add: Using the ‘Add’ button the list of selected columns from the left side pane‘List of Available Columns’ can be moved to the right side pane ‘List Of SelectedColumns’.Remove: Using the ‘Remove’ button the list of selected columns from the pane‘List of Selected Columns’ can be moved to the pane ‘List Of Available Columns’.Update: Once ‘Update’ button is clicked the selected attributes in the pane ‘List ofSelected Columns’( for the selected product) is configured.Accordingly “Attributes Updated Successfully” message is displayed.PAGE 101 OF 223

Faults, Orders and Advanced Services Column Administration - Use thesereports to select the columns you wish to be displayed on the following reports,Fault Action Summary, Fault Reason Summary, Fault Record Search, Fault DateSearch & Fault Search by Criteria or Order Delayed Summary, Cancelled OrderSummary, All Orders Summary, Order Record & Progress Search and OrderSearch by Criteria, and Advanced Services Reports.Available Columns – This contains the data items that can be visible onreports returned to you on-line. These can be moved across to theselected columns field by the ‘add’ or ‘add all’ buttons. If you do not wantall the items to appear on the report, then highlight the item and use the‘add’ button, otherwise use the ‘add all’ button. Once you have chosen allthe items that you wish to see on your reports, you can change theirposition in terms of where they appear on the report by highlighting theitem and using the ‘up’ or ‘down’ buttons.Sort by – It is also possible to sort the data that is returned in your reportby up to 3 columns and in either ascending or descending order.Update – Choose this button and the criteria you have selected will beused to fulfil the on-line reports.Bandwidth Email Administration - Use this report to configure and administeryour email requirements. To receive email reports the following selections mustbe made.Orders• Period Type – Select from the drop down menu how often you want anemail report i.e. Daily or Weekly.• First Dispatch – This is the date that you want to start receiving emailsfrom and should be in the format dd/mm/yyyy. It cannot be left blank.• Last Dispatch – This shows the last date and time that an email wasdispatched.• Email 1 to 3 – Enter up to 3 email addresses and this is where youremail report will be sent. At least one destination email address mustbe mentioned otherwise an error message will be displayed stating“You must enter at least one destination address”• Stop sending email – Choose this button to effectively stop any furtherdispatch of email reports to the respective email addresses.• Update – Choose this button to update the criteria that you have justcompleted will be used for sending the email reports.• Cancel – Choose this button before choosing ‘Update’ and yourselections will return to how it was previously.• All Orders Summary - This report shows a total count of all orders in thepipeline, count (Copper) i.e. count of all non FTTC orders in the pipeline andcount (Fibre) i.e. count of all FTTC orders in the pipeline grouped by Statusand Sub Status. You can drill down for a detailed view .This report will support WBC/21 CN Services related information.PAGE 102 OF 223

• Cancelled Order Summary - This report shows a total count of all cancelledorders, count (Copper) i.e. count of all non FTTC cancelled orders and count(Fibre) i.e. count of all FTTC cancelled orders grouped by cancelled reason.This report will support WBC/21 CN Services related information.• Order Delayed Summary - This report shows a total count of all delayedorders, count (Copper) i.e. count of all non FTTC delayed orders and count(Fibre) i.e. count of all FTTC delayed orders grouped by delay reason. Youcan drill down for a detailed view. It will also include orders that have hadtheir Customer Agreed Date brought forward and therefore in a status ofrescheduled.This report will support WBC/21 CN Services related information.• Order Delta Report - Use this report in order to either view all orders whichhave been updated within a specified time window from the last databaserefresh or view details of orders which have had changes to a specifiedcolumn within a given timeframe from the last database refresh.This report will support WBC/21 CN Services related information.• Order History Search - Use this report to view details of historical Orders (i.e.closed Orders over 13 weeks earlier and within in the last two years, of reportbeing run). You can search using one of the following criteria, Service ID,Network ID, Telephone No, eCo Order Number or Customer Reference.This report will support WBC/21 CN Services related information.Network ID is masked for WBC/21 CN Services.• Order Search by Criteria - Use this report to search for Orders by selecting thefollowing criteria, Delay Status, Delay Reason, Product, Cancelled Reason,Service Level, Line Test, XML Batch No, Exchange Name, Order Type, OrderStatus, Line Item Substatus, Access Technology (this dropdown is enabledonly when user selects WBC End User Access (EUA) from the Productdropdown) , Project Management Service Required flag, Look at new Ordersonly (i.e. Orders Received today), Received Date, Customer Agreed Date,Committed Delivery Date Provide type orders i.e. Simultaneous, Conversionorders and Provide (both non-appointed and appointed),Completion date andAppointment Date. (Note date search restricted to 10 days at a time)This report will support WBC/21 CN Services related information.• Rejected and Cancelled CRF Orders – This report gives a view of thoseorders that you have submitted to BT Wholesale via a manual CRF (not viaeCo or XML) and that have been rejected or cancelled at an early stage of theorder entry process.This report will support WBC/21 CN Services related information.PAGE 103 OF 223

Faults• Fault Action Summary – Use this report to see a total count of all faults, count(Copper) i.e. count of all non FTTC faults and count (Fibre) i.e. count of allFTTC faults grouped by Action (e.g. SMC,SP etc). You can also drill down onthe values for more detail.This report will support WBC/21 CN Services related information.• Fault Date Search - You can use this report to search for faults reportedbetween a specified date range or closed between a specified date range.This report will support WBC/21 CN Services related information.• Fault Delta Report - Use this report in order to either view all faults which havebeen updated within a specified time window from the last database refresh orview details of faults which have had changes to a specified column within agiven timeframe from the last database refresh.This report will support WBC/21 CN Services related information.• Fault History Search - Use this report to view details of historical faults (i.e.closed faults over 13 weeks earlier and within in the last two years, of reportbeing run). You can search by Service ID, Network ID or Telephone No.This report will support WBC/21 CN Services related information.Network ID is masked for WBC/21 CN Services.• Fault Reason Summary – Run this report to see a total count of all faults,count (Copper) i.e. count of all non FTTC faults and count (Fibre) i.e. count ofall FTTC faults grouped by the fault reason. You can also drill down on thevalues for more detail.This report will support WBC/21 CN Services related information.• Fault Search by Criteria - Use this report to search for faults by selecting thefollowing criteria, Fault Action, Fault Reason, Fault With, Fault Clear,Exchange, Product, Access Technology (this dropdown is enabled only whenuser selects WBC End User Access (EUA) from the Product dropdown), Lookat new faults only (i.e. faults raised today.)(Note restriction on dates to 10 days at a time)This report will support WBC/21 CN Services related information.Service Activity NoticesPAGE 104 OF 223

• EMU Search – Use this report to search for an Emergency MaintenanceUndertaking that could be affecting end user service. The search criteria willrequire one of the following inputs; EMU number, Service ID, Network ID, theTelephone Number and if these are not available, they can be found by usingthe date to date range on the appropriate EMU screen for interrogation.Network ID and Telephone Number/DN is masked for WBC/21 CN Services.• MSO Fault Search – Use this report to search for Major Service Outagespossibly affecting an end user by entering any of the following search criteria,Service ID, Network ID or telephone number. Or alternatively search for userspossibly affected by a MSO by searching by the MSO reference numberThis report will support WBC/21 CN Services related information.Network ID and Telephone Number/DN is masked for WBC/21 CN Services.• PEW Search – Use this report to search for Planned Engineering Workpossibly affecting an end user by entering PEW number, Service ID, NetworkID, Telephone Number and if these are not available, they can be found byusing the date to date range on the appropriate Pew screen for interrogation.This report will support WBC/21 CN Services related information.Network ID and Telephone Number/DN is masked for WBC/21 CN Services.MAX product Reports• Line Rate Synchronisation – Use this to report the Maximum Stable Rate andthe Fault Threshold Rate of IPstream Max, Datastream Max and WBCcircuits when the rate has stabilised. The report will default to the current date,but it is possible to enter a date for any day within the last 14 days in order todisplay the report for that day (i.e. 24 hours).• Line Rate Change Delta - Use this report to obtain a near real-time speedreport for all IPstream Max, Datastream Max and WBC circuits. Any updatesbeing applied to the circuits for the SP by the BT system will appear on thisreport within 15 minutes.• Current Service Details - Use this report to view current service details for allIPstream Max, Datastream Max and WBC circuits. This is delivered via emailwithin 1 working day of report being requested.• Max End User Summary - Use this report to view service details for anindividual IPstream Max, Datastream Max and WBC circuit. Any updatesbeing applied will be reflected in this report within 15 minutes.PAGE 105 OF 223

• Service Profile – Use this to report the profile changes for all IPstream Maxand Datastream Max circuits. The report will default to the current date, but itis possible to enter a date for any day within the last 14 days in order todisplay the report for that day (i.e. 24 hours).• DSL MAX Capped Circuit Detail – Use this Report to view Capped Circuitdetails for all IPstream Max, Datastream Max and WBC circuits a particularperiod of time (Max of 14 days from today’s date) in order to display thereport for that day (i.e. 24 hours).• DSL Max Service Option Detail – Use this report to view the details of theService Option for all IPstream Max, Datastream Max and WBC circuitsselected for a particular Service and its status to the Service Providers. Thereport will offer the Service Providers a visibility to control how DLM managesa particular Line. This, in turn will ensure a better Customer Experience.• 21 CN Service Profile Detail – Use this report to view the details of the Profilesfor 21CN/WBC Services. The Report will default to current’s date, but it ispossible to enter a date for any day within the Last 14 days so as to displaythe Report for that day (i.e. 24 hours).Advanced Services Reports• Billing Transaction CSV - Use this report to download successful billingtransactions in a CSV format.• Billing Exceptions Date Search – Use this report to see all unsuccessful billingtransactions i.e. billing exceptions.• QoS Session Report – Use this report to identify the number and percentageof session requests made for a Service Provider. Reports both Successful andFailed sessions with failures further grouped by Reason Codes.The Report title ‘Session Requests per SP’ report is renamed to ‘QoS SessionReport’.• Bandwidth per SP – Use this report to view the amount of concurrentbandwidth that has been used. The daily report will display the total bandwidthin Mbits/Sec aggregated on an hourly basis.• AS Policy Information – Use this report to provide the information about allcircuits having Throttled , Unthrottled or unknown policies for a particular SP.Use the drilldown to this report to display the individual circuit details forthrottled or unthrottled or unknown policies of the Advanced Services Endusers under a particular SP.PAGE 106 OF 223

Downloading a ReportAs well as being able to view reports on screen it also possible to download themto either PDF, Excel or RTF. This is achieved by selecting on the Download/printbutton on the navigation bar and selecting the page range.In Excel there are two options either Excel data or Excel display. Excel Dataformat is good for data manipulation. It is designed for tabular and listing reports.Exporting the report using excel display option downloads the report with as muchexisting formatting as possible.If you are presented with a blank screen when downloading a PDF file, trypressing the F5 key to refresh the screen. There is a problem with AdobeAcrobat – InternetCSV format can be achieved by downloading to an Excel spreadsheet and thensaving as CSV file.In RTF there are two options either RTF or fully editable RTF. RTF is similar toMS Word format. Fully Editable RTF format is good for multi-control editing, butcreates significantly larger files than RTF format.If the report does not download, then please check your Internet Options byfollowing these steps.• Select ‘Tools’ from the browser• Select ‘Internet Options’• Select the ‘Advanced’ tab in the dialogue box• Ensure that the ‘Do Not Save Encrypted Pages to Disk’ is uncheckedPlease refer to XML User Guide for further details regarding obtainingreports in XML format.PAGE 107 OF 223

Order Report ColumnsBelow is a table of the column names for the orders reports, with possible entries and comments. These data items will beavailable on-line, via email , via CSV and via XML. Please note that not all these columns appear on every report.In possible entries, what will actually be returned in the reports is shown in bold. If the word blank is shown, then the field will notbe populated with anything.

Column TitleBilling Account /Customer BillingAccountCancelled DateCancelledReasonColumnAvailabilityBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsPossible Entries Format ExplanationEg. 64487170AC01BlankDate & TimeBlankUnable to supply DSL serviceLine cannot be upgraded to supportDSL at reasonable costLine quality inadequate to support DSLAlphanumeric100 Char MaxDD/MM/YYYYHH:MM:SSAlphanumeric200 Char MaxThe unique ID of the SP account which is beingdebited for this service.This will show the SP’s account numberBlank for CRF rejected orders and could be blankfor CRF cancelledThe date and time that the order cancelled in BT’ssystems.Blank – the order is not cancelledThe reason the order was cancelled.An order may be cancelled manually by theService Provider or by BT or automatically by BTsystems.Blank – the order has not been cancelled.Line loss out of limitsNo current BT contractBT unable to gain access to EU sitePlease note the reason can appear an updateearlier than the order status andlineitemsubstatus being changed to reflect thecancellation30 day letter time expiredPAGE 109 OF 223

Column TitleCancelledReason (Cont’d)ColumnAvailabilityBoth 20 and21 CNCircuitsPossible Entries Format ExplanationAt request of Service ProviderEU No longer wants CeaseEU changed mindEU refused serviceTo be reissuedNetwork VP PSID not valid for selectedEU ServiceInvalid CRDIncomplete CRFInsufficient Configuration detailsIncompatible Rented ProductCease already instigated by End UserInsufficient Address detailsNo current BT ServiceOrder cancelled by Gaining SPCapacity full on purchased AEA blocks.PAGE 110 OF 223

Column TitleCancelledReason (Cont’d)ColumnAvailabilityBoth 20 and21 CNCircuitsPossible Entries Format ExplanationOrder type not valid for AEA serviceProduct not available at AEA exchangeInvalid SP for this AEA exchangeInsufficient ports available on VPNetwork VP PSID supplied is invalidNo reserved ADSL port available forthis service requestNetwork VP PSID not valid for selectedEU servicePSTN Order Cancelled, ADSL CannotBe SuppliedEU and VP not served via the sameexchangeADSL cancel - no matching PSTN orderInvalid Migration KeyMigration Key expiredPAGE 111 OF 223

Column TitleCancelledReasons (Cont’d)ColumnAvailabilityBoth 20 and21 CNCircuitsPossible Entries Format ExplanationMigration Key already usedAsset not currentProduct not supported by SPDuplicate orderLLU Transfer CancelledVC order cancelled, but will berescheduled – if requiredOrder cancelled due to conflictingnarrowband order CCDOrder rejected due to conflicting openorderRevised CCD due to earlier PSTN ceasedateOrder cancelled due to cancellation ofnarrowband transferADSL Cancelled Reissue as ProvideLine cannot be upgraded for DSL atPAGE 112 OF 223

Column TitleColumnAvailabilityPossible Entries Format Explanationreasonable costConflicting PSTN order CCDNo current PSTN contactCancellation of PSTN transferConflicting open orderDue to early PSTN cease datePAGE 113 OF 223

Column TitleCommittedDelivery Date /ContractualDelivery DateCompletion DateCSACCustomer /Customer Name/ CustomerGroup NameColumnAvailabilityBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuits20 CNCircuitsOnlyBoth 20 and21 CNCircuitsPossible Entries Format ExplanationDateBlankDateBlank4 letters and then six numbers.BlankCustomer NameDD/MM/YYYYDD/MM/YYYYAlphanumeric20 Char MaxAlphanumeric100 Char MaxUpper & LowerCaseThis date is only applicable to Provide TypeOrders i.e. Simultaneous, Conversion andProvide only. It is set once all line quality and portavailability/allocation checks have beencompleted. It is set automatically to the customeragreed date when the order reaches thecommitted line item sub status. BT initiateddelays do not impact this date. It is updated inresponse to an SP initiated reappointment.Blank- the point has n ot been reached where wecan provide a committed date.The date that the service request was completein BT’s back end systems and BT starts/ceasesbilling.Blank – order has not yet completedThe central link circuit number for Datastreamand VideoStream products only.Several services can share the same CSACreference.Blank - IPStream or does not have a CSAC referenceassigned yetCustomer name as recorded in eCoPAGE 114 OF 223

Column TitleCustomerAgreed Date /CustomerPromised DateCustomerAppointmentDateCustomerAppointment SlotCustomerEnquiry DateColumnAvailabilityBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsPossible Entries Format ExplanationDate DD/MM/YYYY The date chosen by the SP, subject to StandardLead Times. This is the date that should be usedto drive dependant activities. For Provide typeorders it is the target date for service tocommence or the target date for the installationvisit. For all other order types this is the targetdate aimed for service to change/cease. This willusually be changes in the event of a reappointmentrequestn.b provide type orders i.e. simultaneousconversions provides non appointed andappointed.Appointment DateDD/MM/YYYY Date – the appointment date on which the engineerwill visit the End User.BlankBlank - if the appointment has not yet been booked2 or Slot 23 or Slot34 or Slot 45 or Slot5Alphanumeric50 Char Maxor the order is self-install2 or Slot 2, the appointment has been requestedbetween 8am and 10.30am3 or Slot3, the appointment has been requested 4or between 10.30am and 1pm4 or Slot 4, the appointment has been requestedbetween 1pm and 3.30pm5 or Slot 5, the appointment has been requestedbetween 3.30pm and 6pmBlankDate DD/MM/YY This is the date after which you can enquireabout the progress of an order, the date willinclude the time taken to complete the cease andPAGE 115 OF 223

Column TitleColumnAvailabilityPossible Entries Format Explanationprogression of the provide orders, part of TAGSon Line processPAGE 116 OF 223

Column TitleCustomer NotesCustomerReference /Customer OrderReferenceColumnAvailabilityBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsPossible Entries Format ExplanationNotification Messages and Free form text AlphanumericUnlimited char max(There is norestriction on thelength of theindividual note)Customer Reference Alphanumeric 50Char MaxNotification messages and free-form notesentered by BT Operations staff additional to themain order data items.The SP’s own reference for the The SP’s ownreference for the order as supplied at order entry.(Except under certain conditions, eg CeasePSTN)PAGE 117 OF 223

Column TitleCustomerReference /Customer OrderReference(Cont’d)ColumnAvailabilityBoth 20 and21 CNCircuitsPossible Entries Format ExplanationPSTN CEASESPEED UPGRADEThe codes listed are codes where theorder has failed the Bulk Speed ControllerPSTN Cease, entered on behalf of an SP as aresult of a PSTN Stop/Cease order.This is to identify VC Migration ordersRow must contain 2 of Network ID, Service ID and DN901902903904905906907908910911912913914915916917918997909TE GROOMINGTE MIGRATIONMissing Product CodeMissing New product CodeInvalid Network IDInvalid Service IDData MismatchInvalid Telephone NoProduct MismatchData MismatchLine QualificationData MismatchInvalid Service Provider IDMissing Service Provider NameMissing Billing Account NumberMissing Product NameProduct Not SupportedProduct Migration Not SupportedService not AvailableService Not DeterminedPaired with an Order Type of 21CN MIGRATIONwhen a circuit is being groomed for migration.Paired with an Order Type of 21CN MIGRATIONwhen a circuit is being migrated.PAGE 118 OF 223

Column TitleCustomerReference /Customer OrderReference(Cont’d)ColumnAvailabilityBoth 20 and21 CNCircuitsPossible Entries Format ExplanationTE FALLBACKLLU XFER PCeaseSD###LLU XFER PSTN CEASEDPaired with an Order Type of 21CN MIGRATIONwhen a circuit enters the fallback process.Narrowband TransferCease of PSTN & DSL service because line hasbeen converted to MPF.Narrowband TransferCeaseSD#BT Wholesale data cleanse ordersIDMWLR3 CEASEADSL2SMPFSMPF4ADSLAvailable as result of Synchronised NarrowbandStop/Cease.Migration of DSL to SMPFBroadband TransferADSL2SMPF#SMPF4ADSL#IDMLLUIP2WBCIPStream to WBC migrationPAGE 119 OF 223

Column TitleCustomerReference /Customer OrderReference(Cont’d)ColumnAvailabilityBoth 20 and21 CNCircuitsPossible Entries Format ExplanationIP2WBCCPDS2WBCDatastream to WBC migrationDS2WBCCPTOTL CeaseTags on the line CeaseCustomerRequired DateChange TypeBoth 20 and21 CNCircuits20 CNCircuitsOnlyBLANKCeases that have a non standard entry in the EcoCustomer Reference field and cannot thereforebe tagged as (P), (M) or (L) thus CustomerReference Field entry is none of above and caninclude SP own free form entry.Date DD/MM/YYYY The date that BT understands that the serviceprovider would like service to commence. Thisdoes not necessarily take account of publishedlead times and is for information only. If notexplicitly specified it will default to the agreedappointment date. This date is captured bysource system when the order is accepted. It isnot used in the automated fulfilment process.PRODUCTDOMAINEU ROUTERSERVICE PROVIDERCARE LEVELVPAlphanumericOnce captured it is never changedThis fieldPAGE 120 OF 223

Column TitleColumnAvailabilityPossible Entries Format ExplanationASEPORT RETERMINATIONPAGE 121 OF 223

Column TitleDefault DHCPRequiredDHCP Range 1DHCP Range 2Delay ReasonColumnAvailability20 CNCircuitsOnly20 CNCircuitsOnlyBoth 20 and21 CNCircuitsPossible Entries Format ExplanationY or No Alpha A parameter for managed routers for IPStreamproductsNumber i.e 123.456.789.012456.789.012.345NULLADVANCED ORDERAWAITING D SHAREAWAITING ROUTINGCANCELLATION LETTER SENTEND USER CANCELLATIONEND USER READINESSEXCHANGE EQUIPMENT PROBLEMSINSTALLATION FAILURELINE QUALITY SURVEYNO CAPACITY IN EXCHANGENumericAlphanumeric250 Char MaxA parameter for managed routers for IPStreamproductsThe reason the order is in delayBlank – this order has not been in delayPAGE 122 OF 223

Column TitleDelay Reason(Conti)ColumnAvailabilityPossible Entries Format ExplanationORDER TO BE CANCELLEDSYSTEM PROBLEMSSITE ACCESS PROBLEMNEW APPT REQD – SP ISSUENEW APPT REQD – BT ISSUERESCHEDULE REQD – BT ISSUEWAITING JOB CLOSURESite Access ProblemNew Appointment Reqd. BT IssuePSTN DATE CHANGENUMBER TRANSFERFRAMES EXCHANGE EQUIPMENTTPONTEST ACCESS MATRIXPOTENTIAL PSTN DELAYFrame appointment reservation timed out.PAGE 123 OF 223

Column TitleDelay Reason(Conti)ColumnAvailabilityPossible Entries Format ExplanationDELAYED IN PROCESSINGDELAYED DUE TO END USERPOTENTIAL PSTN DELAY CONTACTVOICE PROVIDERDELAY IN PSTN PROVISION CONTACTVOICE SUPPLIERNEW APPOINTMENT REQUIRED - BTISSUEDELAY DUE TO END USERDelay StatusBoth 20 and21 CNCircuitsPSTN DELAYNULLDELAYEDAlpha30 Char MaxIdentifies whether a delay is likely to impact onthe delivery dateBlank – the order has not been in delayJEOPARDYREAPPOINTRESCHEDULEDBlankPAGE 124 OF 223

Column TitleDomain Name 1Domain Name 2Domain Name 3Domain Name 4Domain Name 5eCo OrderNumber / OrderIdExchange NameColumnAvailabilityBoth 20 and21 CNCircuits20 CNCircuitsOnly20 CNCircuitsOnly20 CNCircuitsOnly20 CNCircuitsOnlyBoth 20 and21 CNCircuitsBoth 20 and21 CNPossible Entries Format ExplanationDomain nameBlankDomain nameBlankDomain nameBlankDomain nameBlankDomain nameBlankOrder NumberExchange NameAlphanumeric250 Char MaxAlphanumeric250 Char MaxAlphanumeric250 Char MaxAlphanumeric250 Char MaxAlphanumeric250 Char MaxAlphanumeric16 Char MaxAlphanumeric150 Char MaxPrimary network domain selected by the SP atorder entry.Blank for certain IPStream order types andDatastream or VideoStreamSupplementary network domain selected by theSP at order entry.Blank in the following scenarios:• Certain IPStream order types• IPStream orders where Limited ServiceSelection has not been chosen.• All Datastream orders• All VideoStream ordersSupplementary network domain selected by theSP at order entry.Supplementary network domain selected by theSP at order entry.Supplementary network domain selected by theSP at order entry.The unique ID generated by the order system(not necessarily eco) when the order is created.Known as ‘Order Number’ in the XML reportsDenotes the telephone exchange of theinstallation on which service is to be provided.PAGE 125 OF 223

Column TitleColumnPossible Entries Format ExplanationAvailabilityCircuits Blank Exchange names may not be unique, andmay not give an obvious indication of location.Blank in the following scenarios:• Certain order types.• The order has not reached the stagewhere this is populatedPAGE 126 OF 223

Column TitleFlowpoint IPInterleavingPermission Flag /InterleavingColumnAvailability20 CNCircuitsOnlyBoth 20 and21 CNCircuitsPossible Entries Format ExplanationNumber i.e. 123.456.789.012 Numeric A parameter for managed routers forIPStreamY (Yes)N (No)A (Auto)NOT KNOWNNot ApplicableBlankAlphanumeric100 Char MaxShows whether an End User has grantedpermission to change the interleaving on theservice.PAGE 127 OF 223

Column TitleLine Item SubStatus / Line ItemStatusColumnAvailabilityBoth 20 and21 CNCircuitsPossible Entries Format ExplanationSUBMITTEDACKNOWLEDGEDSERVICE CARE LEVEL SETASSIGNEDCOMMITTEDINSTALLEDREJECTEDCANCELLEDCOMPLETEDORDER MATCHEDAdvanced Orders OnlyAWAITING NETWORKIN PROGRESSAlphanumeric30 Char MaxThe Line Item sub status indicates the sub-stagethe order has reached in processing.Once the order reaches a status of Placed theline item sub status will display the latest substatusuntil the order is complete or cancelled.Submitted - Order has been captured by BT butno processing has yet been performed.Acknowledged - Order has been accepted by BTorder processing systems and processing cannow start.Service care level set - The requested servicecare level is now confirmed on the order.Assigned - Network Resource has been allocatedCommitted - Evaluation Complete. PublishedDelivery date is now committed ( Provide typeorders (i.e. Simultaneous , conversion and provideappointed and non appointedInstalled – Engineering work has completedRejected - A cancel request has been rejectedbecause the order has progressed past the point ofcancellation.Cancelled - The order has been cancelledCompleted - Service provision successfullycompleted - billing instigated/ceased.Order Matched – The SMPF order is matched.Order will be updated with the new InstallationDN.Advanced Orders Only:-Awaiting network - on hold pending availability ofPAGE 128 OF 223

Column TitleLine Item SubStatus / Line ItemStatus (Cont’d)ColumnAvailabilityBoth 20 and21 CNCircuitsPossible Entries Format ExplanationFor Combined Orders OnlyAwaiting PSTN OrderNetwork Resource.In progress – Network resource is available,order under evaluationPOINT OF NO RETURNCombined Orders Only:Line Test20 CNCircuitsOnlyThis status comes between submitted andacknowledgedIt is possible to place orders for exchanges thatare planned as a result of the exchangeregistration scheme that are not yet enabled.Orders may be placed 150 days in advance ofthe exchange enablement date. The NetworkAvailability Date will give the date that thenetwork infrastructure will be in place to supportthe required service. Advanced orders will beheld while awaiting availability of the networkresource with an Order Status of 'AwaitingNetwork'. Once the exchange is enabled, theorder is under evaluation and the Line ItemSubstatus is 'In Progress’. The Line ItemSubstatus will change to 'Assigned' once thenetwork resource has been allocated, and theorder will then proceed as normal.Point of no return is for SDSL ordersBlank Green - Line test passed. Line length and qualitysuitable for DSLBlank – the order has not yet reached the stagePAGE 129 OF 223

Column TitleColumnAvailabilityPossible Entries Format Explanationwhere the line test takes place or a line test resultis not applicable to the order type.PAGE 130 OF 223

Column TitleMAC Key /MigrationAuthorisationCodeMovers FlagColumnAvailabilityBoth 20 and21 CNCircuits20 CNCircuitsOnlyPossible Entries Format ExplanationFTIP001134810/ED03N (example) Alphanumeric A unique identification code supplied to gainingservice providers to allow migration of a circuitY or N or Null Movers Flag Part of the simultaneous provideorder process denotes whether the end user is acurrent broadband customer and is movingaddressNAT RequiredNetworkAvailability DateNetwork ID20 CNCircuitsOnly20 CNCircuitsOnly20 CNCircuitsOnlyY or No Alpha A Parameter for managed routers for IPStreamproductsDateBlankCBUK then 6 or 8 numbersBlankDD/MM/YYYYAlphanumeric50 Char MaxNetwork Type Both 20 and 20CN or 21CN AlphanumericPopulated for Advanced Orders only – indicatesthe planned date when the network will supportDSL service, and the order processing couldstart.Blank – no date yet available, or not applicable tothe order typeThe identifier of the network virtual circuit overwhich customer service runs.Once Line Item Substatus is Assigned, capacityhas been allocated on provide and conversionorders.Blank – the order does not yet have a Network Idassigned.Note: This identifier will change on out of productfamily Regrades.PAGE 131 OF 223

Column TitleOld Network IDOrder MatchingReferenceColumnAvailability21 CNCircuits20 CNCircuitsOnlyBoth 20 and21 CNCircuitsPossible Entries Format ExplanationBlankAlphanumeric50 Char MaxAbs123 Alphanumeric Identification code supplied when submitting asimultaneous order, for the matching of the PSTNorderPAGE 132 OF 223

Column TitleOrder StatusColumnAvailabilityBoth 20 and21 CNCircuitsPossible Entries Format ExplanationPLACEDCANCEL REQUESTERRORCANCELLEDCOMPLETEDIn relation to the processing of CRF(Customer Requirements Forms) onlyCRF REJECTEDCRF CANCELLEDAlphanumeric30 Char MaxThe stage the order has reached in processing –this is supplemented by the Line Item Sub-statusPlaced – The order is being processed by BTCancel request – A request to cancel the orderhas been issuedError – The order processing cannot continue, forexample where a cancellation request has beenissued too late in the order processingCancelled – The order has been cancelled andprocessing is terminatedCompleted – Provision completed. Billing isinstigated/ceasedCRF Rejected - The CRF is rejected due toincompleteness or failure of the pre-order enquirycheck prior to order entryCRF Cancelled – The CRF was cancelled due toincomplete data at order creationOrder Type / LineItem TypeBoth 20 and21 CNCircuitsAssignedPROVIDEPROVIDE NO APPOINTPROVISIONAlphanumeric50 Char maxAssigned – example where the order has beencreated and not submitted due not having anappointment on an engineer install or the SP isunable to cancel an orderDenotes the type of orderProvide – Provide a new BT installed serviceProvide no appoint – Provide a self install serviceProvision – Provide a new BT installed serviceCease – cease an existing self installed serviceCease & recover and Cease with a jiffy bag –PAGE 133 OF 223

Column TitleColumnAvailabilityPossible Entries Format ExplanationCEASECEASE & RECOVER and CEASE WITHJIFFY BAGCONVERTSHIFTRE-GRADECHANGEMIGRATE EUCease a BT installed service. (Changes to Cease ifa Self Install Product)Convert – Convert an existing service from adifferent product family, to a new product andserviceShift - Move an existing service termination withinthe customer premises.RE-Grade – change the speed or variant of anexisting service within the same product familyChange – Change to configuration of servicesuch as domain nameMigrate EU – Request to acquire an end-usercurrently with an alternative service providerPAGE 134 OF 223

Column TitleColumnAvailabilityPossible Entries Format ExplanationCHANGE MAINTENANCESIMULTANEOUSREGRADE VCChange maintenance – Request to changemaintenance levelSimultaneous – Denoting that the order iscombined with a PSTN orderRegrade VC denotes this Order is a VC MigrationMODIFYSP MIGRATIONFALSE GREENREGRADE BSRADVANCED SERVICES NOTIFICATIONADVANCED SERVICES OPT OUTModify- This is a Generic Modify Order, where anumber of changes can be made at the sametimeSP Migration- Again this belongs to the GenericModify family , in addition the End User isswitching service to a new Service ProviderFalse Green & Regrade BSR refer to Bulk SpeedRegradesBulk speed regrade order type for AdvancedServices21CN MIGRATIONMODIFYAMEND OF PROVIDEOrder generated to cater for migration of a circuiton to the 21 st Century NetworkAMEND OF MODIFYAMEND OF CEASEPAGE 135 OF 223

Column TitleColumnAvailabilityPossible Entries Format ExplanationCANCEL OF PROVIDECANCEL OF MODIFYCANCEL OF CEASERESUMESUSPENDPAGE 136 OF 223

Column TitleProduct / ProductNameColumnAvailabilityBoth 20 and21 CNCircuitsPossible Entries Format ExplanationBT DataStream Home500BT DataStream Home500 CBRBT DataStream Home500 VBRrtBT DataStream Office500BT DataStream Office500 CBRBT DataStream Office500 VBRrtBT DataStream Office1000BT DataStream Office1000 CBRBT DataStream Office1000 VBRrtBT DataStream Office2000BT DataStream Office2000 CBRBT DataStream Office2000 VBRrtBT IPStream 500BT IPStream Home 500BT IPStream Office 1000BT IPStream Office 2000BT IPStream S1000BT IPStream S2000BT IPStream S500BT VideoStream 2MBT VideoStream PlusBT IPStream Office 500BT DataStream Symmetric 1000BT DataStream Symmetric 2000BT DataStream Symmetric 500BT IP Stream Symmetric 1000BT IP Stream Symmetric 2000BT IP Stream Symmetric 500Alphanumeric100 Char MaxThe name of the product to which the orderrelatesPAGE 137 OF 223

Column TitleColumnAvailabilityPossible Entries Format ExplanationBT IPStream Home 1000BT IPStream Home 250BT IPstream MaxBT IPstream Max PremiumBT Datastream MaxBT Datastream Max PremiumEnd User Port ReservationAggregation PointExtension PathAP SetAPSet Allow UsageWBC End User Access (EUA)WBMC Shared ServiceWBMC Dedicated ServiceWBMC Host LinkWBMC Dedicated LinkPAGE 138 OF 223

Column TitlePAT RequiredPAT IP AddressPAT PortNumberPAT ProtocolPlannedCapacityResolution DateColumnAvailability20 CNCircuitsOnly20 CNCircuitsOnly20 CNCircuitsOnly20 CNCircuitsOnly20 CNCircuitsOnlyPossible Entries Format ExplanationY or N Alpha A Parameter for managed routers for IPStreamproductsi.e. 123.456.789.012 Numeric Up to 30 addressesDateNumericDD/MM/YYYYHH:MM:SSUp to 30 PortsUp to 30 ProtocolsPAGE 139 OF 223

Column TitlePolicy /AdvancedServices Opt-InColumnAvailabilityBoth 20 and21 CNCircuitsPossible Entries Format ExplanationAS – EUSC POLICY• Throttle To_64k• Throttle To_100k• Throttle To_200k• Throttle To_300k• Throttle To_500k• Throttle To_800k• Throttle To_1000k• Throttle To_1500k• Throttle To_2000kAS – QoS POLICY• DownStream QoS_100k• DownStream QoS_200k• DownStream QoS_300k• DownStream QoS_400k• DownStream QoS_500k• DownStream QoS_600k• DownStream QoS_700k• DownStream QoS_800k• DownStream QoS_900k• DownStream QoS_1000k• DownStream QoS_1100k• DownStream QoS_1200k• DownStream QoS_1300k• DownStream QoS_1400k• DownStream QoS_1500k• DownStream QoS_1600k• DownStream QoS_1900kAlpha /Numerica Default Policy for each access line with End UserSpeed Control applied,PAGE 140 OF 223

Column TitleProgress DateProvide TypeColumnAvailabilityBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsPossible Entries Format ExplanationDate & TimeBlankADD/MM/YYYYHH:MM:SSThe time stamp of when the entry in the Actuate(Customer Reporting) Database was updated.MAC field is not populatedMAC code entered on the provision order wasgenerated against a current ADSL serviceProvision onCease FlagReceived DateBoth 20 and21 CNCircuitsRejected Reason Both 20 and21 CNCircuitsLMAC code entered on the provision order wasgenerated against a current LLUMPF serviceY Y or Blank determines whether a Provide Order is linked toan existing cease order TAGS on LineDateDD/MM/YYYY The date and time that the order was received onHH:MM:SSthe BT back end systems.BlankBlank – the order is in a very early stage ofAlready Provided / DuplicateEnd User post code is invalidEnd User Telephone number unknownIncompatible Rented ProductsNumber served by non BroadbandExchangeIncomplete CRFAlphanumeric255 Char Maxprogression on BT systemsThe reason for rejections of an order submittedby CRF (additionally see cancellation reasons).Already provided/duplicate – Telephone numberalready has service or current order in progressfor requested service.End user postcode is invalid – Where the postcode given on the CRF is incorrect.End user telephone number unknown –Telephone number unknown or not matched toaddress/post code supplied.Incompatible rented products – Telephonenumber supplied has existing incompatiblePAGE 141 OF 223

Column TitleColumnAvailabilityPossible Entries Format ExplanationInsufficient Address DetailsIncorrect order type requestedNo Current BT ServiceLine loss/length out of limitsEU and VP not served via the sameexchange.products.Number served by non Broadband Exchange -Exchange serving the telephone line is notenabled for the requested service.Incomplete CRF – Details on the CRF do notsatisfy the criteria required for BT to process theorder e.g. End User name is missing.Insufficient address details – Address details onthe CRF do not satisfy the criteria required for BTto process the order.Incorrect order type requested – SP has selectedthe wrong order type e.g. provision instead ofconversion.No current BT service – No current BT PSTNservice at requested location.PAGE 142 OF 223

Column TitleReview DateService IDService Level orService Level /MaintenanceCategorySubnet IPColumnAvailabilityBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuits20 CNCircuitsOnlyPossible Entries Format ExplanationDate DD/MM/YY Review Date is associated to BT Wholesalereceiving a delay notification from our supplier.This notification will be passed onto ourcustomers in the form of structured notes alongwith a expected review date for when a furtherupdate (where appropriate) from our supplier onthe orders progress can be obtained. Any callsreceived prior to this review date will receive thesame information as is present on the order atthat time.FT or FTIP or BBIP or BBVS or BBDSand 9 numbersBlankStandardCareAlphanumeric30 Char MaxUpper & Lower caseAlphanumeric30 Char MaxThe unique identifier of the service.It never changes.It is set when the Line Item Substatus is assignedand capacity has been allocated on provide andconversion orders.Blank – in an early stage where this field has notyet been populatedNote: This identifier remains constant on all ordertypes.This is the identifier that should be used by SPs.The level of maintenance contract requestedBlank – Not appropriate for the order type.TotalCareBlanki.e. 255.255.0.0 Numeric A parameter for managed routers for IPStreamproductsTelephone Both 20 and Telephone Number Alphanumeric The telephone number related to the service inPAGE 143 OF 223

Column TitleNumber / DNVCIVCI BootVCI ControlVCI VideoVPI BootcontrolColumnAvailability21 CNCircuits20 CNCircuitsOnly20 CNCircuitsOnly20 CNCircuitsOnly20 CNCircuitsOnly20 CNCircuitsOnlyPossible Entries Format ExplanationBlankA number between 0 – 65535NumberBlankNumberBlankNumberBlankNumberBlankUK inland diallingcode and number,no spaces26 Char MaxAlphanumeric20 Char maxAlphanumeric20 Char maxAlphanumeric20 Char maxAlphanumeric20 Char maxAlphanumeric20 Char maxexistence or to be provided. The telephonenumber is that provided by the Service Providerat order submissionBlank – on rare occasions, the telephone numberfield is not populated on a progressing order. Thisis due to changes that have taken place on theend user’sPSTN account and does not affect whetherservice can be provided or not.For SIMULTANEOUS and MOVERS Orders DNmight change during order progression, changedDN would be reflected in this field.The identifier of the network virtual circuit overwhich an end-user Datastream service runsBlank – not a Datastream order or too early in thelifecycle of the order to be populatedThe identifier of the network virtual circuit overwhich an end-user videostream boot service runsBlank – not a videostream orderThe identifier of the control channel of an enduservideostream serviceBlank – not a videostream orderThe identifier of the network virtual circuit overwhich an end-user videostream service runsBlank – not a videostream orderThe identifier of the network virtual path used forboot-control of an end-user videostream serviceBlank – not a videostream orderPAGE 144 OF 223

Column TitleVPI VideoName the DaySupplier NotesInterconnectNode NameColumnAvailability20 CNCircuitsOnly20 CNCircuitsOnly20 CNCircuitsOnly21 CNCircuitsOnlyPossible Entries Format ExplanationNumberBlankYESNOFree form textWOLVERHAMPTONNOTTINGHAMPRESTONMANCHESTERELDON HOUSEBRISTOLCARDIFFBIRMINGHAMEDINBURGHMILTON KEYNESGLASGOWLONDON SOUTHBANKLONDON KINGSTONLONDON STEPNEY GREENLEEDSSLOUGHLONDON COLINDALEAlphanumeric20 Char maxAlphanumericAlphanumericEach individual noteis 4000 Char MaxAlphanumeric100 Char MaxThe identifier of the network virtual path overwhich an end-user videostream service runsBlank – not a videostream orderYES- signifies that the Order has a reservedslot for provisioning.NO- signifies that the Order does not haveany reserved slot for provisioningand thus, normal orders.Text from the Service Management Centre whichwill provide update in the event of a delay.The Locality Names.PAGE 145 OF 223

Column TitleReal TimePacket DropsReal TimePacket Drops(%age)Best EffortBandwidthUsageBest EffortBandwidthContractedAccessConfigurationAssuredBandwidthContractedAssuredBandwidth Out ofContract (%age)AssuredBandwidth Out ofContract (Kbps)ColumnAvailability21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnlyPossible Entries Format ExplanationPETERBOROUGHLONDON FARADAYNEWCASTLE UPON TYNENumber Numeric Number – Real Time Packet DropsNumber Numeric Number – Percentage of Real Time PacketDropsNumber Numeric Number – Best Effort Bandwidth UsageNumber Numeric Number – Best Effort Bandwidth ContractedVarious entriesVarious entriesVarious entriesVarious entriesAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAccess ConfigurationAssured Bandwidth ContractedAssured Bandwidth Out of Contract (%age)Assured Bandwidth Out of Contract (Kbps)PAGE 146 OF 223

Column TitleAssuredBandwidthUsageBandwidthCare LevelCombined OrderReferenceContentionParameterCustomer BillingAccountCustomer BillingAccount NameCustomer IdDLM ProfileColumnAvailability21 CNCircuitsOnly21 CNCircuitsOnlyBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuits21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnlyBoth 20 and21 CNCircuits21 CNCircuitsOnlyPossible Entries Format ExplanationVarious entriesVarious entriesVarious entriesVarious entriesVarious entriesVarious entriesVarious entriesVarious entriesVarious entriesAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAssured Bandwidth UsageBandwidthCare LevelCombined Order ReferenceContention ParameterCustomer Billing AccountCustomer Billing Account NameCustomer IdDLM ProfilePAGE 147 OF 223

Column TitleEP Service IdEP SVLAN IDEUA CP IDEUA CP NameInstallation SiteAddressInterface TypeLine Item TypeMSIL Service IdNew ProductColumnAvailability21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnlyBoth 20 and21 CNCircuits21 CNCircuitsOnly21 CNCircuitsOnlyPossible Entries Format ExplanationVarious entriesVarious entriesVarious entriesVarious entriesVarious entriesVarious entriesVarious entriesVarious entriesVarious entriesAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxEP Service IdEP SVLAN IDEUA CP IDEUA CP NameInstallation Site AddressInterface TypeLine Item TypeMSIL Service IdNew ProductPAGE 148 OF 223

Column TitleNumber Of EU’sOrder RejectionReasonOrder ValidatedDateOriginal BillingAccountOriginalCustomer IdOriginalCustomer NameOriginal ProductOriginal ProductCodeOriginal ServiceIdColumnAvailability21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnlyPossible Entries Format ExplanationVarious entriesVarious entriesVarious entriesVarious entriesVarious entriesVarious entriesVarious entriesVarious entriesVarious entriesAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxNumber Of EU’sOrder Rejection ReasonOrder Validated DateOriginal Billing AccountOriginal Customer IdOriginal Customer NameOriginal ProductOriginal Product CodeOriginal Service IdPAGE 149 OF 223

Column TitlePrevious AccessTechnologyProductDescriptionReal TimeBandwidthReal TimeBandwidthContractedReal TimeBandwidthUsageReal Time Opt InResilienceService handoverdateService StatusColumnAvailability21 CNCircuitsOnlyBoth 20 and21 CNCircuits21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnlyPossible Entries Format ExplanationVarious entriesVarious entriesVarious entriesVarious entriesVarious entriesVarious entriesVarious entriesAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxPrevious Access TechnologyProduct DescriptionReal Time BandwidthReal Time Bandwidth ContractedReal Time Bandwidth UsageReal Time Opt InResilienceDate Date Service handover dateVarious entriesAlphanumeric100 Char MaxService StatusPAGE 150 OF 223

Column TitleTotal BandwidthContractedTotal BandwidthOut of Contract(%age)Total BandwidthOut of Contract(Kbps)Total BandwidthUsageUpdate TimeUpstreamBandwidthColumnAvailability21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnlyPossible Entries Format ExplanationVarious entriesVarious entriesVarious entriesVarious entriesVarious entriesVarious entriesAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxTotal Bandwidth ContractedTotal Bandwidth Out of Contract (%age)Total Bandwidth Out of Contract (Kbps)Total Bandwidth UsageUpdate TimeUpstream BandwidthPAGE 151 OF 223

Column TitleCP NameCP CUG IDCP ContactNameCP Contact No.CP EmailAddressExchange MDFIDExchange NameCP RequestedStart DateCP ForecastVolume permonthColumnAvailability21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnlyPossible Entries Format ExplanationText Alphanumeric Customer’s NameCUG Number Alphanumeric Customer’s IDText Alphanumeric Customer’s Contact NameNumber Alphanumeric Customer’s Contact NumberText Alphanumeric Customer’s Email AddressText Alphanumeric Exchange IDText Alphanumeric Exchange NameDateDD/MM/YYYYHH:MM:SSRequested Start DateText Alphanumeric Forecast Volume per monthPAGE 152 OF 223

Column TitleAllocated orApportionedVolumes for CPfor exchange forthat monthCP DailyMigration RateCP MigrationStart DateCP MigrationEnd DateMultipleMigration - Firstdate Order maybe placedMultipleMigration - Lastdate Order maybe placedAllocation(MultipleMigration)MultipleMigrationutilizationColumnAvailability21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnlyPossible Entries Format ExplanationText Alphanumeric Allocated or Apportioned Volumes for CP forexchange for that monthText Alphanumeric Daily Migration RateDateDateDateDateDD/MM/YYYYHH:MM:SSDD/MM/YYYYHH:MM:SSDD/MM/YYYYHH:MM:SSDD/MM/YYYYHH:MM:SSMigration Start DateMigration End DateMultiple Migration - First date Order may beplacedMultiple Migration - Last date Order may beplacedText Alphanumeric Allocation (Multiple Migration)Text Alphanumeric Multiple Migration utilizationPAGE 153 OF 223

Column TitleSpare (Allocation- MultipleMigrationUtilization)No. of MultipleMigration orderCancellationsSingletonutilizationNo. of SingletonorderCancellationsTotal of eachcounts likeAllocationUtilization etcbased onMigration OrderChannelCRM Order LineNumberOrder ChannelColumnAvailability21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnlyPossible Entries Format ExplanationText Alphanumeric Spare (Allocation - Multiple Migration Utilization)Number Alphanumeric No. of Multiple Migration order CancellationsText Alphanumeric Singleton utilizationNumber Alphanumeric No. of Singleton order CancellationsNumber Alphanumeric Total of each counts like AllocationText Alphanumeric Utilization etc based on Migration Order Channel.Text Alphanumeric CRM Order Line NumberText Alphanumeric Order ChannelPAGE 154 OF 223

Column TitleCRM OrderNumberCRM Order LineStatusCRM Order ItemSub StatusOrder LineCancellationReasonColumnAvailability21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnlyPossible Entries Format ExplanationText Alphanumeric CRM Order NumberText Alphanumeric CRM Order Line StatusText Alphanumeric CRM Order Item Sub StatusText Alphanumeric Order Line Cancellation ReasonColumn TitleEnd userPremisesEnd userThoroughfareNumberEnd UserThoroughfareNameColumnAvailabilityBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsThe Following Data Items Will Be Provided On-Line but not on Email ReportsPossible Entries Format ExplanationNameBlankNumberBlankName of RoadBlankAlphanumeric150 Char maxAlphanumeric10 Char MaxAlphanumeric250 Char MaxName – Name of the EU premisesBlank – no EU premises nameNumber – number of the EU premisesBlank – no number applicableName of Road - Name of the road that EUpremises is sitedBlank – no thoroughfare namePAGE 155 OF 223

Column TitleEnd User PostTownPostcodeEnd User’s FirstNameEnd Users LastNameXML BatchNumberOriginal DeliveryDateTime DelayRequestedEnd UserContact NumberColumnAvailabilityBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsPossible Entries Format ExplanationName of TownBlankPostcodeBlankNameBlankNameBlankNumberDateBlankDate & TimeNumberBlankAlphanumeric100 Char MaxAlphanumeric30 Char MaxAlphanumeric50 Char MaxAlphanumeric50 Char MaxAlphanumeric25 Char MaxDD/MM/YYYYDD/MM/YYYYHH:MM:SSAlphanumeric26 Char MaxName of Town – name of the town that the EUpremise is sitedBlank – No town associated with orderPostcode – Postcode associated with EU orderBlank – no postcode associated with orderName – EU first name associated with orderBlank – no EU first name associated with orderName – EU last name associated with orderBlank – no EU last name associated with orderThe number of the XML batch that submitted theorderDate – the date first agreed with the SP as apotential delivery dateBlank – no date yet availableUnlike the CRD, it is changed in the event of a reappointmentat the customer’s request. It is notchanged if BT requests a delay.The time stamp for changes to delay statusBlank – if no delaysThis information is provided by the SP when theysubmit the order and therefore will only bepopulated if supplied.PAGE 156 OF 223

Column TitleDelay CategoryReason forChange of Date /CRD AmendReasonCreated DatePre OrderCreated DateColumnAvailabilityBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuits20 CNCircuitsOnlyPossible Entries Format ExplanationSP or BTBlankFreeform textAlphanumeric150 Char MaxAlphanumeric100 Char MaxIndicates if a delay is due to BT or SPWhere an appointment or delivery date haschanged this indicates why.Date DD/MM/YYYY Date – the date that the ‘order’ button waspressed on eCo.DateBlankDD/MM/YYYYDate - Only populated on rejected orders, whichon this release will only be orders submitted on aCRFExchange CodePackage_DescriptionPackage_RefProduct_Sub_TypeBoth 20 and21 CNCircuits20 CNCircuitsOnly20 CNCircuitsOnlyBoth 20 and21 CNCodeBlankVarious entriesBlankA number between 1-50BlankADSLAlphanumeric15 Char MaxAlphanumeric40 Char MaxAlphanumeric5 Char MaxAlphanumeric10 Char MaxBlank – not a rejected CRF orderNot populated on orders submitted via a manualCRFCode – the code associated with the exchange.Blank – not reached that stage of the orderlifecycle or submitted via a manual CRFSDSL only - Identifier for the package for theorderSDSL only - Identifier for the package for theorderIdentifies the order as an ADSL or SDSL orderPAGE 157 OF 223

Column TitleVP_PSIDVCI-2VPI-2VP_PSID_2VCI-3VPI-3VP_PSID_3ColumnAvailabilityCircuitsBoth 20 and21 CNCircuits20 CNCircuitsOnlyBoth 20 and21 CNCircuits20 CNCircuitsOnly20 CNCircuitsOnlyBoth 20 and21 CNCircuits20 CNCircuitsOnlyPossible Entries Format ExplanationSDSLDSUK then 6 NumbersNCIF then 6 NumbersBlankA number between 32-32000BlankA number between 0-256BlankDSUK then 6 NumbersNCIF then 6 NumbersBlankA number between 32-32000BlankA number between 0-256BlankDSUK then 6 NumbersNCIF then 6 NumbersBlankAlphanumeric10 Char MaxAlphanumeric20 Char MaxAlphanumeric20 Char MaxAlphanumeric10 Char MaxAlphanumeric20 Char MaxAlphanumeric20 Char MaxAlphanumeric10 Char MaxSDSL Only – Identifier ReferenceDSUK for DatastreamNCIF for IPStreamBlank – Not SDSL or Not appropriateSDSL Only – Circuit IdentifierSDSL Only – Path IdentifierSDSL Only – Identifier ReferenceDSUK for datastreamNCIF for IPStreamBlank – Not SDSL or Not appropriateSDSL Only – Circuit IdentifierSDSL Only – Path IdentifierSDSL Only – Identifier ReferenceDSUK for DatastreamNCIF for IPStreamBlank – Not SDSL or Not appropriatePAGE 158 OF 223

Column TitleVCI-4VPI-4VP_PSID_4VCI-5VPI-5VP_PSID_5DownstreamColumnAvailability20 CNCircuitsOnlyBoth 20 and21 CNCircuits20 CNCircuitsOnly20 CNCircuitsOnlyBoth 20 and21 CNCircuits20 CNCircuitsOnly21 CNCircuitsOnlyPossible Entries Format ExplanationA number between 32-32000BlankA number between 0-256BlankDSUK then 6 NumbersNCIF then 6 NumbersBlankA number between 32-32000BlankA number between 0-256BlankDSUK then 6 NumbersNCIF then 6 NumbersBlank24Mbits/s8Mbits/s8Mbit/s TransitAlphanumeric20 Char MaxAlphanumeric20 Char MaxAlphanumeric10 MaxAlphanumeric20 Char MaxAlphanumeric20 Char MaxAlphanumeric10 Char MaxAlphanumeric100 Char MaxSDSL Only – Circuit IdentifierSDSL Only – Path IdentifierSDSL Only – Identifier ReferenceDSUK for DatastreamNCIF for IPStreamBlank – Not SDSL or Not appropriateSDSL Only – Circuit IdentifierSDSL Only – Path IdentifierSDSL Only – Identifier ReferenceDSUK for datastreamNCIF for IPStreamBlank – Not SDSL or Not appropriateThe download speed from the internet inmegabits per second that the EUA Service will beallowed to rate adapt up to.PAGE 159 OF 223

Column TitleUpstreamColumnAvailability21 CNCircuitsOnlyPossible Entries Format Explanation448Kbit/sUNCAPPEDAlphanumeric100 Char MaxMaximum upload speed to the internet in kilobitsper second that the EUA Service will be allowedto achieve.Customer LineItem ReferenceTraffic WeightingIntermediateAgent21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnlyFree form text entered by CPStandardElevatedFormat would be IPIA8nnnnnnnAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric63 Char MaxContains the customer reference for a particularLine Item.Traffic Weighting is the priority given to trafficwithin the Best Efforts Quality of Servicebandwidth within the total bandwidth of the EUAService.The unique identifier assigned fromthe end user. The value of Intermediate will bechanged to Service ID in future.Current KCIMessage21 CNCircuitsOnlyISSUEDCOMMITTEDCANCELLEDREJECTEDCOMPLETEAlphanumeric30 Char MaxLast KCI Message sent. It is always in UpperCase.Node_UsageIn Use Flag21 CNCircuitsOnly21 CNCircuitsOnlyBlankVarious entries Varchar2(100 byte) This displays node details.XYVarchar2(1)This Flag is to identify the AP Sets that will not beused after Novation, but during Novation thesewill be used for Service continuation.PAGE 160 OF 223

Column TitleAP Set AUService IDEUA Service IDColumnAvailability21 CNCircuitsOnly21 CNCircuitsOnlyPossible Entries Format ExplanationBBAU then 8 numbersBBEU then 8 numbersAlphanumeric100 Char MaxUpper & Lower caseAlphanumeric30 Char MaxUpper & Lower caseUnique identifier for ‘Allow Usage’ Product.Unique identifier for‘WBC End User Access(EUA)’ Product.Order ContactOrder NumberOrder LineNumberAP CP NameCreated ByOld Product21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnlyBoth 20 and21 CNCircuitsName gets populated hereOrder Numbere.g. OS011-3247625326Order Line Numbere.g. 1-1HPJVQSCustomer NameThis should be populated with1. BT employee EIN, if this is person2. System/Process name, if this not apersonBT DataStream Home500BT DataStream Home500 CBRBT DataStream Home500 VBRrtAlphanumeric100 Char MaxUpper & LowerCaseAlphanumeric30 Char MaxAlphanumeric15 Char MaxAlphanumeric100 Char MaxUpper & LowerCaseAlphanumeric100 Char MaxUpper & LowerCaseAlphanumeric100 Char MaxThe Order Contact Name.The ID generated by the order system.The Order Line ID generated by the ordersystem.AP Customer name as recorded in eCo.Unique Identifier for Agent.The name of the old product.PAGE 161 OF 223

Column TitleColumnAvailabilityPossible Entries Format ExplanationBT DataStream Office500BT DataStream Office500 CBRBT DataStream Office500 VBRrtBT DataStream Office1000BT DataStream Office1000 CBRBT DataStream Office1000 VBRrtBT DataStream Office2000BT DataStream Office2000 CBRBT DataStream Office2000 VBRrtBT IPStream 500BT IPStream Home 500BT IPStream Office 1000BT IPStream Office 2000BT IPStream S1000BT IPStream S2000BT IPStream S500BT VideoStream 2MBT VideoStream PlusBT IPStream Office 500BT DataStream Symmetric 1000BT DataStream Symmetric 2000BT DataStream Symmetric 500BT IP Stream Symmetric 1000BT IP Stream Symmetric 2000BT IP Stream Symmetric 500BT IPStream Home 1000BT IPStream Home 250BT IPstream MaxPAGE 162 OF 223

Column TitleCease TypeStability OptionAccessTechnologyVPIColumnAvailabilityBoth 20 and21 CNCircuits21 CNCircuitsOnly21 CNCircuitsOnly20 CNCircuitsOnlyPossible Entries Format ExplanationBT IPstream Max PremiumBT Datastream MaxBT Datastream Max PremiumEnd User Port ReservationAggregation PointExtension PathAP SetAPSet Allow UsageWBC End User Access (EUA)WBMC Shared ServiceWBMC Dedicated ServiceWBMC Host LinkWBMC Dedicated LinkCEASE(M)CEASE(L)CEASE(W)CEASECEASE(P)Various entriesVarious entriesA number between 0-256BlankAlphanumeric50 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric20 Char MaxPAGE 163 OF 223

Column TitleAP Service IDAP Set NameAP Set ServiceIDAssuredBandwidthTotal BandwidthMigration TypeOrder LineNumberColumnAvailability21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnlyBoth 20 and21 CNCircuitsModifiedFTRCalc 21 CNCircuitsOnlyPossible Entries Format ExplanationBBAPxxxxxxxxAP SET NameBBASxxxxxxxxVarious entriesVarious entriesSingleMultipleAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric100 Char MaxAlphanumeric15 Char MaxUpper & LowerCaseSpecifies the type of Migration.Order Line Number Alphanumeric The unique ID generated by the order system(not necessarily eco) when the order is created.Known as ‘Order Line Number’ in the XMLreportsYesNoAlphanumericPAGE 164 OF 223

Column TitleFirstAppointmentDateAgreedAppointmentDateAppointmentReasonColumnAvailability21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnlyPossible Entries Format ExplanationDate (02/03/2009 06:08:04 AM)NABlankDate(02/03/2009 06:08:04 AM)NABlankStamdardProvisionCHANGEDNOTNEEDEDALLOCATEDCHANGED_BT DelayCHANGED_Customer DelayCHANGED_NAMEND_REJECTNADD/MM/YYYYHH:MM:SS AM/PMDD/MM/YYYYHH:MM:SS AM/PMAlphanumericAppointmentStatus21 CNCircuitsOnlyBlankSUCCESSREJECTEDCANCELLEDNAAlphanumericWBMC NetworkType21 CNCircuitsOnlyBlankFree form text AlphanumericPAGE 165 OF 223

Column TitleIPSC BandwidthIPSC BestEffortBandwidthIPSCAssuredRateBandwidthResilienceOptioneCO Network IDOR RejectionCodeOR RejectionMessageProject ManagedService RequiredFlagProject IDColumnAvailability21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnly20 CNCircuitsOnly20 CNCircuitsOnly20 CNCircuitsOnly20 CNCircuitsOnly20 CNCircuitsOnlyPossible Entries Format ExplanationFree form text AlphanumericFree form text AlphanumericFree form text AlphanumericFree form text AlphanumericFree form text AlphanumericFree form text NumericFree form text AlphanumericYNAlphanumericFree form text AlphanumericPAGE 166 OF 223

Fault Report ColumnsBelow is a table of the column names for the faults reports, with possible entries and comments. These data items will be availableon-line, via email , via CSV and via XML. Please note that not all these columns appear on every report.In possible entries, what will actually be returned in the reports is shown in bold. If the word blank is shown, then the field will notbe populated with anything.Column TitleProgressNetwork IDNetwork TypeReported DateTelephoneNumberTransaction IdColumnAvailabilityBoth 20 and21 CNCircuits20 CNCircuitsOnlyBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsExplanation & Possible EntryClick on this icon to see the progress of an individual faultCBUK numeric20CN or 21CNDd/mm/yyyy hh:mm:ssNumericAlphanumeric40 Char MaxCommentsThis is the BT Network IdentifierDate & Time fault reported to BTWholesaleThis is the telephone number associatedwith the 20/21 CN circuits.PAGE 167 OF 223

Column TitleProductColumnAvailabilityBoth 20 and21 CNCircuitsExplanation & Possible EntryThere will be various entries including the following(ADSL) BT IPStream S500(ADSL) BT IPStream S1000(ADSL) BT IPStream S2000(ADSL) BT Videostream 2M/128K ATM25(ADSL) BT Datastream S500 ATM25(ADSL) BT Datastream S1000(ADSL) BT Datastream S2000(ADSL) BT IPStream 500 USB(ADSL) BT Datastream 500 USB(ADSL) BT Videosteam Plus(ADSL) BT Datastream Home 500Kps(ADSL) BT Datastream Home 500 VBRrt(ADSL) BT Datastream Home 500 CBR(ADSL) BT Datastream Office 500(ADSL) BT Datastream Office 500 VBRrt(ADSL) BT Datastream Office 500 CBR(ADSL) BT Datastream Office 1000(ADSL) BT Datastream Office 1000 VBRrt(ADSL) BT Datastream Office 1000 CBR(ADSL) BT Datastream Office 2000(ADSL) BT Datastream Office 2000 VBRrt(ADSL) BT Datastream Office 2000 CBR(ADSL) BT IPStream Home 500(ADSL) BT IPStream Office 1000(ADSL) BT IPStream Office 2000(ADSL) BT IPStream Office 500(ADSL) IPstream Max(ADSL) IPstream Max PremiumCommentsThis is the product originally ordered onthe CRF.PAGE 168 OF 223

Column TitleColumnAvailabilityExplanation & Possible Entry(ADSL) Datastream Max(ADSL) Datastream Max PremiumAggregation PointExtension PathAP SetAPSet Allow UsageWBC End User Access (EUA)WBMC Shared ServiceWBMC Dedicated ServiceWBMC Host LinkWBMC Dedicated LinkCommentsPAGE 169 OF 223

Column TitlePolicyColumnAvailabilityBoth 20 and21 CNCircuitsExplanation & Possible EntryAS – EUSC POLICY• Throttle To_64k• Throttle To_100k• Throttle To_200k• Throttle To_300k• Throttle To_500k• Throttle To_800k• Throttle To_1000k• Throttle To_1500k• Throttle To_2000kAS – QoS POLICY• DownStream QoS_100k• DownStream QoS_200k• DownStream QoS_300k• DownStream QoS_400k• DownStream QoS_500k• DownStream QoS_600k• DownStream QoS_700k• DownStream QoS_800k• DownStream QoS_900k• DownStream QoS_1000k• DownStream QoS_1100k• DownStream QoS_1200k• DownStream QoS_1300k• DownStream QoS_1400k• DownStream QoS_1500k• DownStream QoS_1600k• DownStream QoS_1900kCommentsa Default Policy for each access line with EndUser Speed ControlPAGE 170 OF 223

Column TitleFault ActionDetailCase IDClosed DateFault WithColumnAvailabilityBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsExplanation & Possible EntryThis field identifies what action the fault is currently inAppointment MadeAppointment RequiredClosedOpenPower On RequestRetestLog on Request - Request to Service Provider to ask End Userto log on to system and stay logged on while diagnostic testsare being runFirewall Down Request - Request to Service Provider to askEnd User to have their firewall disabled while diagnostic testsare being runSP Action Required - This will normally be accompanied by aCustomer Note which will describe the action or informationrequired from the Service Provider.An icon allowing you to drill down into the specific fault formore detail.A reference generated by a BT back end systemDd/mm/yyyy hh:mm:ssService Management CentreService ProviderCommentsThis is the basic current status of the faultThis is the BT generated fault number.The date and time the fault was clearedThese are the possible duties within theBT repair process that might be dealingwith the fault.PAGE 171 OF 223

Column TitleFault ReasonColumnAvailabilityBoth 20 and21 CNCircuitsExplanation & Possible EntryFailed ProvisionNo Connection to Blue ScreenInteractive service not availableFault equipment at customerFreeze frameSlow connection rateMajor service failureNo connection to RASNo/red ATMNo synchronisationIntermittent connectionSSB IssuesFailed reconfigurationNo connection to home gateway routerAny 7.xx codeAny 6.xx codeNo web pagesKill the PPPTRF (Transaction Request Failed)QPP (QoS performance problem)PQT Premature QoS session termination)ISP Intermittent connection to Service ProviderMVF Multi VC FaultNSP No connection to Service ProviderVPP VP Provision ProblemPBT Premature Boost TerminationKnowledge Based DiagnosticNFL – Need to check with BTW SPACE OperationsCommentsAll of these are just one line descriptionsof the reason for the fault.PAGE 172 OF 223

Column TitleFault Reason(Cont’d)Fault ClearColumnAvailabilityBoth 20 and21 CNCircuitsExplanation & Possible EntryLTB - Lower Threshold BreachIndeterminateCustomers equipment, error or mis-operation; A end(Service Provider)Customers equipment, error or mis-operation; B End (EndUser CPE)BT maintained midband equipment at CustomersPremises, B End (End User net equipment)ADSL Mux and cabling; Core network including servingexchangeFault not found IP network/SP network connectionFault not found; core network including serving exchangeFault not found; B end ( End User net equipment)BT maintained PSTN equipment at customers premises; Bend (End User net equipment)ATM/SDH network including OFF; IP network/SP networkconnectionATM/SDH network including OFF; Core network includingserving exchangePSTN/Groomed/Friaco/Single end userCPE RouterCircuit/BearerCore/Access/PE RouterMSO IP CoreMSO Bearer CircuitsService DeliveryEmail/Pop3CommentsAll of these are one line commentscovering the fault clearance details.PAGE 173 OF 223

Column TitleFault Clear(Cont’d)ColumnAvailabilityBoth 20 and21 CNCircuitsExplanation & Possible EntryRadiusInbound ServicesMDF jumpering in serving exchange; Core networkincluding serving exchangeRight when tested; IP network/SP network connectionRight when tested;Core network including servingexchangeRight when tested;B End (End User net equipment)Local network between line side of MDF and BBNTE; BEnd (End User net equipment)IP Domain; IP network/SP network connectionDNS faultDNS registeredClosure requested by eCoRIPEOther licensed operators A endOther licensed operators B end.CommentsBB SFI Fault found on non-BT wiring at the customer enduser premises (Chargeable).BB SFI Fault found on customer sited non BT maintainedequipment (Chargeable).BB SFI Line tested ok by BT engineer at customerpremises (Chargeable).BB SFI Fault proved to modem or router (Chargeable).BB SFI Broadband Fault not Found (Non-Chargeable).BB SFI Right When Tested. Service cannot be provideddue to line loss limitations (Non-Chargeable).PAGE 174 OF 223

Column TitleFault Clear(Cont’d)Customer NotesCustomer IDCustomerReferenceEnd User FirstNameEnd Users lastNameService IDService LevelColumnAvailabilityBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsExplanation & Possible EntryBB SFI Uplift to network from exchange to NTE5 forBroadband use (Non-Chargeable).BB SFI Line tested ok following attendance by BT externalengineer.K1 - Knowledge Based Diagnostics RejectionGeneral notes textO/MxxxxxxxxxThe reference given to the fault by the Service providerThis field will be removed shortlyThis field will be removed shortlyBBIPxxxxxxxx or FTIPxxxxxxxx or BBEUxxxxxxxxEnhanced or StandardCommentsThese are BT notes relating to the faultsprogressThe Service Provider identifierThe unique service identifier for the circuitThe contract optionPAGE 175 OF 223

Column TitleTotal OSTRepeat ELFExchange NameInstalled DateFault StatusColumnAvailabilityBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsBoth 20 and21 CNCircuitsExplanation & Possible Entryhh.mm.ssThis Field Will Be Removed ShortlyThe name of the telephone exchange that serves the DSLcircuitDd/mm/yyyy hh:mm:ss To Be Removed ShortlyAwaiting Retest - The fault has been cleared by BTWholesale and is awaiting retest by the SP.Awaiting Appointment - An appointment is requiredUnparked - The fault is with BTTechnical Assistance - TBANo Customer Access - TBAConfirm Flt Cleared - Fault ClearedActive – TBARaisedRejectedAcceptedFault FoundCancelledRWTCommentsTotal out of service time including parkedtimeDate the circuit was installedPAGE 176 OF 223

Column TitleFault DetailImpacted EUACountProgress DateColumnAvailabilityBoth 20 and21 CNCircuits21 CNCircuitsOnlyBoth 20 and21 CNCircuitsExplanation & Possible EntryOnly populated when there is a fault clear, can be amixture of alpha and numeric.NumberDateCommentsSupplementary info to the fault cleargiving a lower level of granularityThis is the number of EUA Servicesimpacted due to an AP or an EP FaultProgress DatePAGE 177 OF 223

Column TitleFirstAppointmentDateAgreedAppointmentDateAppointmentReasonColumnAvailability21 CNCircuitsOnly21 CNCircuitsOnly21 CNCircuitsOnlyExplanation & Possible EntryDate (02/03/2009 06:08:04 AM)NABlankDate(02/03/2009 06:08:04 AM)NABlankStamdardProvisionCHANGEDNOTNEEDEDALLOCATEDCHANGED_BT DelayCHANGED_Customer DelayCHANGED_NAMEND_REJECTNACommentsDD/MM/YYYY HH:MM:SS AM/PMDD/MM/YYYY HH:MM:SS AM/PMAlphanumericAppointmentStatus21 CNCircuitsOnlyBlankSUCCESSREJECTEDCANCELLEDNAAlphanumericBlankPAGE 178 OF 223

Column TitlePark TimeColumnAvailabilityBoth 20 CNand 21 CNCircuitsExplanation & Possible EntryNumericCommentsFor 20 CN, It will be calculated as (TotalParked Time - Include Time)For 21 CN, it will be Total Park Time asthere is no concept of Include TimeMAX Product Report ColumnsBelow is a table of the column names for the MAX product reports, with possible entries and comments. These data items will beavailable on-line, via email or via CSV . Please note that not all these columns appear on every report.In Possible Entries, what will actually be returned in the reports is shown in bold. If the word blank is shown, then the field will notbe populated with anything.The Following Data Items Will Be Provided for On-line and/or CSV ReportsColumn Title Possible Entries Format ExplanationAdvancedServicesIndicatorY when End User is an Advanced ServicesUser also.Alphanumeric1 Char MaxBIP Update Time Date and Time DD/MM/YYYYHH24:MI:SSIndicates whether End User has Advanced Servicesas well as MAX productsThe time when the Reporting record was last updatedprior to dispatchUpstream LineRateAlphanumeric5 Char MaxWithout commasUpstream Line Rate at which the service was running(in kbps) at the timestamp indicated.PAGE 179 OF 223

Column Title Possible Entries Format ExplanationHeadline Rate-Downstream LineRateAlphanumeric5 Char MaxWithout commasFor IPstream and WBC it will be a simplified speed (inkbps) to be known as the Headline Rate. This showsthe maximum IP rate (at the timestamp indicated) theend user could achieve based on the BT BRASsetting on the service. This may differ from theDownstream Line Rate indicated on the end usersCPE(i.e. modem or router).For Datastream this will be the actual DownstreamLine Rate (in kbps) at which the end user synced upwith the BT DSLAM (at the timestamp indicated).Line RateTimestampFault ThresholdRateInterleavedDate and TimeOpt InOpt OutAutoDD/MM/YYYYHH:MM:SSAlphanumeric5 Char MaxNo commasAlphanumeric1 Char MaxNote Due to the update frequency of the report onoccasions this may not tally up with the currentDownstream Line Rate indicated on the end usersCPE (i.e. modem or router). Therefore it is importantto refer to the Line Rate Timestamp of when theDownstream Line Rate was captured.Time either the Upstream or Headline Rate-Downstream Line Rate was recorded (i.e. User log-intime or time of daily check)The lowest Headline Rate-Downstream Line Rate, theservice is expected to work at. Below this rate a faultcan be raised. In kbps.Indicates whether interleaving has been specificallyenabled, disabled or defaulted.PAGE 180 OF 223

Column Title Possible Entries Format ExplanationMax Stable RateAlphanumericRe-set Status1 Char MaxMaximum StableRateC if the Stable Rate is being calculated forthe first time,Y if the Stable Rate has been reset,R if the Stable Rate is being recalculated,orN if it has never been re-set.Alphanumeric5 Char MaxNo commasNetwork Id CBUK then 6 or 8 numbers Alphanumeric30 Char MaxUpper and LowercaseNoise Margin Re-Set (Y/N)Product NameProfile ChangeTimeRun ModeRun ModeChange (Y/N)Y if the Noise Margin re-set,else NBT IPstream MaxBT IPstream Max PremiumBT Datastream MaxBT Datastream Max PremiumWBC End User Access (EUA) for aWBC Service.Date and TimeInterleavedFastY if the Run Mode changes,else NAlphanumeric1 Char MaxAlphanumeric50 Char MaxDD/MM/YYYYHH:MM:SSAlphanumeric11 Char MaxAlphanumeric1 Char MaxIndication if the Max Stable rate (speed) has beensynchronised for the first time or has been resynchronisedfollowing the clearance of a fault.Maximum Stable Headline Rate-Downstream LineRate the service is expected to work at. In kbps.The identifier of the network virtual circuit over whichcustomers service runs.Indicates whether the Noise Margin been re-set to adifferent value.The Product NameDate and time the Noise Margin/Run Mode was lastchangedThe Run Mode against the circuit - either Fast orInterleavedIndicates whether the Run Mode has been changedto a different value.PAGE 181 OF 223

Column Title Possible Entries Format ExplanationService Id FT or FTIP or BBIP or BBVS or BBDS and9 numbersBBEU then 8 digit number for WBCService.Alphanumeric 30Char MaxUpper and LowercaseThe unique identifier of the service.It never changes.It is set when the Line Item Substatus is assigned andcapacity has been allocated on provide andconversion orders.Blank – in an early stage where this field has not yetbeen populatedNote: This identifier remains constant on all order types.This is the identifier that should be used by SPs.Capped Reason ‘AUTO’ or ‘CHRONIC’ Alphanumeric This will be set to either ‘AUTO’ or ‘CHRONIC’depending on whether the line was cappedSync Rate Alphanumeric DSL speed allocated to the circuit.5 Char MaxSync Timestamp Date and Time DD/MM/YYYYHH:MM:SSBRAS ProfileNameStability Option-Service Optionadsl1234, adsl7150‘1’ or ‘2’ or ‘3’‘Standard’ or ‘Stable’ or ‘Super Stable’for a WBC Service. For WBC Services,the following Mapping is done:1-Standard2- Stable3- Super StableAlphanumeric12 Char MaxAlphanumeric1 Char MaxFor Datastream circuits-Date of the sync eventFor IPStream circuits-Date when the line rate iscalculated by MAX.The Actual BRAS Profile Name.For a WBC Service, RAMBo will be sending theBRAS Profile when it is successfully applied at theRAP. Hence, a different value along with the existingvalues for 20 CN will be displayed in the Reports for aWBC Circuit.The Service Option-Stability Option selected by theEnd User for a particular Service.PAGE 182 OF 223

Column Title Possible Entries Format ExplanationService SuccessIndicator‘Y’ or ‘N’Alphanumeric1 Char MaxIt identifies whether the DLM will be able to reach therequired Service Option or not.Service OptionUpdateTimestampDate and TimeDD/MM/YYYYHH:MM:SSDate and Time when the Service Option has beenchanged.Service OptionStatus‘Line stability change in progress.’‘Exceeding limit for the required ServiceOption.’‘Working within the limit for therequired Service Option.’‘Unable to reach the required ServiceOption.’‘Override is in place and unable toachieve the required Service Option.’‘Auto Capped Circuit and unable toachieve the required Service Option.’‘Capped Circuit and unable to achievethe required Service Option.’Alphanumeric100 Char MaxA message describing the Status of the ServiceOption.Traffic Weighting ‘Standard’ or ‘Elevated’ Alpha Numeric15 Char MaxIdentifies if the Service Type is Standard/Home orElevated/Office.PAGE 183 OF 223

Column Title Possible Entries Format ExplanationTechnology Type ‘ADSL’ or ‘ADSL2+’ Alpha Numeric The Technology Type of the Service.15 Char MaxMax DownstreamLine SpeedRequestedMax UpstreamLine SpeedRequestedDownstream MinLine RateDownstream MinLine RateChangeDownstream MaxLine RateDownstream MaxLine RateChangeDownstreamTarget MarginDownstreamTarget MarginChange‘Y’ or ‘N’‘Y’ or ‘N’‘Y’ or ‘N’Alpha Numeric20 Char MaxAlpha Numeric32 Char MaxAlpha Numeric10 Char MaxWithout CommasAlpha Numeric1 Char MaxAlpha Numeric10 Char MaxWithout CommasAlpha Numeric1 Char MaxAlpha Numeric5 Char MaxWithout CommasAlpha Numeric1 Char MaxA fixed String which identifies the MaximumDownstream Line Speed Requested by the User.A fixed String which identifies the Maximum UpstreamLine Speed Requested by the User.Minimum Downstream Line Rate.Identifies the change of Downstream Min Line Rate.Maximum Downstream Line Rate.Identifies the change of Downstream Max Line Rate.It is the Downstream Target Margin.Identifies the change of Downstream Target Margin.PAGE 184 OF 223

Column Title Possible Entries Format ExplanationDownstream ‘Fast’ or ‘Interleaved’Alpha Numeric Downstream Interleave Mode. ‘Fast’-when theInterleave Mode15 Char Max Interleave level is zero.DownstreamInterleave ModeChangeDownstream MinINPDownstream MinINP ChangeDownstream MaxDelayDownstream MaxDelay ChangeUpstream MinLine RateUpstream MinLine RateChangeUpstream MaxLine RateUpstream MaxLine RateChange‘Y’ or ‘N’‘Y’ or ‘N’‘Y’ or ‘N’‘Y’ or ‘N’‘Y’ or ‘N’Without CommasAlpha Numeric1 Char MaxAlpha Numeric5 Char MaxWithout CommasAlpha Numeric1 Char MaxAlpha Numeric20 Char MaxWithout CommasAlpha Numeric1 Char MaxAlpha Numeric10 Char MaxWithout CommasAlpha Numeric1 Char MaxAlpha Numeric10 Char MaxWithout CommasAlpha Numeric1 Char Max‘Interleaved’ – when the Interleave level is non zero.Identifies the Change for Downstream InterleaveMode.It is the Downstream Min INP.Identifies the Change of Downstream Min INP.It is the Downstream Max Delay.Identifies the Change of Downstream Max Delay.It is the Minimum Upstream Line Rate.Identifies the Change of Upstream Min Line Rate.It is the Maximum Upstream Line Rate.Identifies the Change of Upstream Max Line Rate.PAGE 185 OF 223

Column Title Possible Entries Format ExplanationUpstream TargetAlpha Numeric It is the Upstream Target Margin.Margin5 Char MaxWithout CommasUpstream Target ‘Y’ or ‘N’Alpha Numeric Identifies the Change of Upstream Target Margin.Margin ChangeUpstreamInterleave ModeUpstreamInterleave ModeChangeUpstream MinINPUpstream MinINP ChangeUpstream MaxDelayUpstream MaxDelay ChangeAccessTechnologyAccessTechnologyChange‘Fast’ or ‘Interleaved’‘Y’ or ‘N’‘Y’ or ‘N’‘Y’ or ‘N’‘Y’ or ‘N’1 Char MaxAlpha Numeric5 Char MaxWithout CommasAlpha Numeric1 Char MaxAlpha Numeric5 Char MaxAlpha Numeric1 Char MaxAlpha Numeric20 Char MaxAlpha Numeric1 Char MaxAlpha Numeric20 Char MaxAlpha Numeric1 Char MaxThis will have valid value for 21 CN ADSL 2+ Profiles.For 21 CN ADSL Profile, it will have a default valueas “Fast”.Identifies the Change for Upstream Interleave Mode.This will have valid value for 21 CN ADSL2+ Profiles.For 21 CN ADSL Profile, it will have a default value as“N”.It is the Upstream Min INP.Identifies the Change of Upstream Min INP.It is the Upstream Max Delay.Identifies the Change for Upstream Max Delay.The Technology Identifier.Identifies the Change of Access Technology.PAGE 186 OF 223

Only the Following Data Items Will Be Provided for Email ReportsColumn Title Possible Entries Format ExplanationBIP Update Time Date and Time DD/MM/YYYY The time when the Reporting record was lastHH24:MI:SS updated prior to dispatchDownstream LineRateAlphanumeric5 Char MaxNetwork Id CBUK then 6 or 8 numbers Alphanumeric30 Char MaxUpper and LowercaseNoise Margin Re- Y if the Noise Margin re-set,AlphanumericSet (Y/N) else N1 Char MaxProduct Name BT IPstream MaxAlphanumericBT IPstream Max Premium100 Char MaxBT Datastream MaxBT Datastream Max PremiumWBC End User Access (EUA) for aWBC Service.Run Mode InterleavedAlphanumericService IdFastFT or FTIP or BBIP or BBVS or BBDS and9 numbersBBEU then 8 digit number for WBCService.11 Char MaxAlphanumeric 30Char MaxUpper and LowercaseDownstream Line Rate at which the service wasrunning at the timestamp indicated on each report.The identifier of the network virtual circuit over whichcustomers service is delivered.Indicated whether the Noise Margin has been re-setto a different value.The Product NameThe Run Mode against the circuit - either Fast orInterleavedThe unique identifier of the service.It never changes.It is set when the Line Item Substatus is assignedand capacity has been allocated on provide andconversion orders.Blank – in an early stage where this field has not yetbeen populatedNote: This identifier remains constant on all orderPAGE 187 OF 223

Column Title Possible Entries Format Explanationtypes.This is the identifier that should be used by SPs.Advanced Services Report ColumnsBelow is a table of the column names for the MAX product reports, with possible entries and comments. These data items will beavailable on-line, via email or via CSV . Please note that not all these columns appear on every report.In Possible Entries, what will actually be returned in the reports is shown in bold. If the word blank is shown, then the field will notbe populated with anything.The Following Data Items Will Be Provided for On-line and/or CSV ReportsColumn Title Possible Entries Format ExplanationSequenceNumberNumeric The unique file sequence number generated fromrecord data source.Transaction Id Alphanumeric40 Char MaxThe Transaction Id uniquely identifies thetransaction for auditing and error logging purposes.PAGE 188 OF 223

Column Title Possible Entries Format ExplanationRequest TypeapplyDefaultADQFeatureapplyADQFeaturealterADQFeaturereleaseADQFeatureGroupedAbnormalNetworkSessionTerminationAbnormalNetworkSessionTerminationnetworkSessionTerminationADQFeatureReleasedgetAccessLineStatusgetUsageHistoryAlphanumeric127 Char MaxProduct ServiceIdNumeric40 digits MaxNetwork Id Numeric20 digits MaxService ProviderAlphanumericId40 Chars MaxThe Request Type will indicate the type oftransaction to be charged for.The first possible entry indicates a Service SpeedRequest transaction.The second and third possible entries indicate eithera Temporary Change of Speed transaction or a QoSSession transaction.The next 5 possible entries indicate the end of aTemporary Change of Speed or QoS Session.The other Request_Types are not billable sotransactions of those types should be ignored.The Service Id is used to uniquely identify the enduser that performed the transaction.CBUK number.The Service Provider Id is used to identify theService Provider. It will be set to the ServiceProvider’s O/M number or the Service Provider’sCUG ID.The service id for the related VP product.VP PSID Alphanumeric16 Chars MaxAction Date Date/Time The Date/Time of the transaction.Success Code Alphanumeric True if the request was successfully serviced –10 Chars MaxFalse if not..Reason Code Alphanumeric Must be completed if Sucess_Code is set to False.5 Chars MaxReason Desc AlphanumericA description of the reason code..100 Chars MaxPAGE 189 OF 223

Column Title Possible Entries Format ExplanationSession Identifier Alphanumeric255 Chars MaxUsed to link the various QoS Session transactionstogether..Policy Requested The format has been changed now from“Throttle To_”+[0-9]{2-4}+”k”; to “ThrottleTo_”+[0-9]{2-5}+”k” i.e. “ThrottleTo_nnnnnk”Alphanumeric20 Chars MaxThe Policy or bandwidth requested by the end user.This field should also indicate whether eachtransaction is a Temporary Change of Speedtransaction or a QoS Session transaction.Policy Applied Alphanumeric127 Chars MaxThe Policy that ADQ applied to the BRAS. Notneeded for billing so ignored by FusionWorks.Policy Removed AlphanumericStart TimeRequestedEnd TimeAnticipated127 Chars MaxAlphanumeric19 Chars MaxAlphanumeric19 Chars MaxStart Time Actual Alphanumeric19 Chars MaxEnd Time Actual Alphanumeric19 Chars MaxException Code"S_WBC-Session" ( It will contain bothSuccess Code = "False" and "True")Alphanumeric3 Chars MaxTime at which QoS session should be started. Tosupport pre-booking, otherwise will be the same asStart Time ActualThis is in the format YYYY/MM/DD-HH-MM-SS.Time at which the end user expects their QoSSession to end.This is in the format YYYY/MM/DD-HH-MM-SS.Populated on all termination transactions.Time at which the session actually started.This is in the format YYYY/MM/DD-HH-MM-SS.Populated on all termination transactions.Time at which the session actually ended.This is in the format YYYY/MM/DD-HH-MM-SS.Populated on all termination transactions.The Exception Code is a unique number defining aparticular error.PAGE 190 OF 223

Column Title Possible Entries Format ExplanationException Desc Alphanumeric A description of the exception which has occurred.8 Chars MaxExchange NameExchange NameBlankAlphanumeric150 Char MaxDenotes the telephone exchange of the installationon which service is to be provided.Exchange names may not be unique, and maynot give an obvious indication of location.Date Of Error AlphanumericThe Date/Time the error was raised.50 Chars MaxUpdateDate/Time Set to timestamp of load/update on BT reportingTimestampProduct NameEUSCQoS DownstreamUNKNOWNAlphanumeric30 Chars MaxHour0 00:00:00 to 00:59:59 inclusive Numeric15 Chars MaxHour1 01:00:00 to 01:59:59 inclusive Numeric15 Chars MaxHour2 02:00:00 to 02:59:59 inclusive Numeric15 Chars MaxHour3 03:00:00 to 03:59:59 inclusive Numeric15 Chars MaxHour4 04:00:00 to 04:59:59 inclusive Numeric15 Chars Maxapplication. Format dd/mm/yyyy hh:mm:ssThis will be mapped to ‘EUSC’ or ‘QoSDownStream’ for Broadband products, and to‘UNKNOWN’ if the product cannot be identified fromthe Product reference listCount in Mbytes per second of actual allocation ofbandwidth to the SP for the periodFormat (HH:MM:SS)Count in Mbytes per second of actual allocation ofbandwidth to the SP for the periodFormat (HH:MM:SS)Count in Mbytes per second of actual allocation ofbandwidth to the SP for the periodFormat (HH:MM:SS)Count in Mbytes per second of actual allocation ofbandwidth to the SP for the periodFormat (HH:MM:SS)Count in Mbytes per second of actual allocation ofbandwidth to the SP for the periodPAGE 191 OF 223

Column Title Possible Entries Format ExplanationFormat (HH:MM:SS)Hour5 05:00:00 to 05:59:59 inclusive Numeric15 Chars MaxCount in Mbytes per second of actual allocation ofbandwidth to the SP for the periodHour6 06:00:00 to 06:59:59 inclusive Numeric15 Chars MaxHour7 07:00:00 to 07:59:59 inclusive Numeric15 Chars MaxHour8 08:00:00 to 08:59:59 inclusive Numeric15 Chars MaxHour9 09:00:00 to 09:59:59 inclusive Numeric15 Chars MaxHour10 10:00:00 to 10:59:59 inclusive Numeric15 Chars MaxHour11 11:00:00 to 11:59:59 inclusive Numeric15 Chars MaxHour12 12:00:00 to 12:59:59 inclusive Numeric15 Chars MaxHour13 13:00:00 to 13:59:59 inclusive Numeric15 Chars MaxFormat (HH:MM:SS)Count in Mbytes per second of actual allocation ofbandwidth to the SP for the periodFormat (HH:MM:SS)Count in Mbytes per second of actual allocation ofbandwidth to the SP for the periodFormat (HH:MM:SS)Count in Mbytes per second of actual allocation ofbandwidth to the SP for the periodFormat (HH:MM:SS)Count in Mbytes per second of actual allocation ofbandwidth to the SP for the periodFormat (HH:MM:SS)Count in Mbytes per second of actual allocation ofbandwidth to the SP for the periodFormat (HH:MM:SS)Count in Mbytes per second of actual allocation ofbandwidth to the SP for the periodFormat (HH:MM:SS)Count in Mbytes per second of actual allocation ofbandwidth to the SP for the periodFormat (HH:MM:SS)Count in Mbytes per second of actual allocation ofbandwidth to the SP for the periodFormat (HH:MM:SS)PAGE 192 OF 223

Column Title Possible Entries Format ExplanationHour14 14:00:00 to 14:59:59 inclusive Numeric Count in Mbytes per second of actual allocation of15 Chars Maxbandwidth to the SP for the periodHour15 15:00:00 to 15:59:59 inclusive Numeric15 Chars MaxHour16 16:00:00 to 16:59:59 inclusive Numeric15 Chars MaxHour17 17:00:00 to 17:59:59 inclusive Numeric15 Chars MaxHour18 18:00:00 to 18:59:59 inclusive Numeric15 Chars MaxHour19 19:00:00 to 19:59:59 inclusive Numeric15 Chars MaxHour20 20:00:00 to 20:59:59 inclusive Numeric15 Chars MaxHour21 21:00:00 to 21:59:59 inclusive Numeric15 Chars MaxFormat (HH:MM:SS)Count in Mbytes per second of actual allocation ofbandwidth to the SP for the periodFormat (HH:MM:SS)Count in Mbytes per second of actual allocation ofbandwidth to the SP for the periodFormat (HH:MM:SS)Count in Mbytes per second of actual allocation ofbandwidth to the SP for the periodFormat (HH:MM:SS)Count in Mbytes per second of actual allocation ofbandwidth to the SP for the periodFormat (HH:MM:SS)Count in Mbytes per second of actual allocation ofbandwidth to the SP for the periodFormat (HH:MM:SS)Count in Mbytes per second of actual allocation ofbandwidth to the SP for the periodFormat (HH:MM:SS)Count in Mbytes per second of actual allocation ofbandwidth to the SP for the periodFormat (HH:MM:SS)Hour22 22:00:00 to 22:59:59 inclusive Numeric15 Chars MaxCount in Mbytes per second of actual allocation ofbandwidth to the SP for the periodFormat (HH:MM:SS)Hour23 23:00:00 to 23:59:59 inclusive Numeric Count in Mbytes per second of actual allocation ofPAGE 193 OF 223

Column Title Possible Entries Format Explanation15 Chars Max bandwidth to the SP for the periodFormat (HH:MM:SS)Service IDBBEUnnnnnnnn (in addition to presentIPStream formats - BBIPnnnnnnnn orFTIPnnnnnnn)Alphanumeric20 Chars MaxNetwork ID Alphanumeric20 Chars MaxScheduled Date and TimeDD/MM/YYYYCompletion DateHH24:MI:SSService IdentifierCircuit IdentifierThe scheduled completion date of the circuitmigration.ActualCompletion DateDate and TimeDD/MM/YYYYHH24:MI:SSActual completion date of the circuit migration.CustomerReferenceNumberStatusAlphanumeric50 Chars MaxScheduled; Successful; Pending;CancelledAlphanumeric50 Chars MaxNotes Alphanumeric400 Chars MaxInstallation DN Alphanumeric15 Chars MaxSP-requestedAlphanumericPolicy20 Chars MaxDate Time Date and TimeDD/MM/YYYYRecord LastHH24:MI:SSUpdated In BIPCustomer Reference NumberAny description supporting the Status of the MoveInstallation DNSubscription Policy requested by the SP.The time at which the record was last updated inBIPAS Enabled Total Number Of AS Enabled Users; Alphanumeric AS Enabled Users under the Particular ServicePAGE 194 OF 223

Column Title Possible Entries Format ExplanationUsersUsers with "Throttle To" Policy;ProviderUsers with “Unthrottled” Policy;Users with Unrecognised PolicyCount Numeric Count of Users with the Particular SubscriptionPolicyPercentage Numeric Percentage of Users with the Particular SubscriptionPolicyPolicy LastUpdatedDateTimePolicy LastUpdatedThroughDate and TimeDEFAULT-OSSADQDD/MM/YYYYHH24:MI:SSAlphanumeric12 Chars MaxThe Date and Time when Policy was last updatedDenotes whether the last update on Policy wasthrough ADQ or OSSPAGE 195 OF 223

Data Refresh FrequencyIt says that how frequently new records are included in the Reports i.e. the time interval within which User can expect new recordsin the respective Reports.Following is the list of all the Reports with their Refresh Time:DSLMax Reports:Report NameLine Rate Change Delta ReportLine Rate Synchronisation ReportService Profile ReportDSLMax Capped Circuit ReportMax End User Summary ReportDSLMax Service Option ReportRefresh TimeGets refreshed every 15 Minutes.Gets refreshed every 1 day.Gets refreshed every 1 day.Gets refreshed every 15 Minutes.Gets refreshed every 15 Minutes.Gets refreshed every 15 Minutes.Advanced Services Reports:Report NameAS Policy InformationBandwidth per SPQoS Session ReportCircuit Move Search ScreenSP Billing Exceptions Date SearchBilling Transaction CSVRefresh TimeGets refreshed every 15 Minutes.Gets refreshed every 15 Minutes.Gets refreshed every 15 Minutes.Gets refreshed every 15 Minutes.Gets refreshed every 15 Minutes.Gets refreshed every 15 Minutes.PAGE 196 OF 223

WBC Orders Reports:Report NameOrder Record & Progress SearchAll Order SummaryCancelled Order SummaryProduct Family Migration SummaryMigration Summary ReportOrder History SearchOrder Search by CriteriaOrder Delayed SummaryOrder Delta ReportRejected And Cancelled CRF OrdersWBC Allocation-ApportionmentRefresh TimeGets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.WBC Faults Reports:Report NameFault Record SearchFault Action SummaryFault Date SearchFault Delta ReportFault History SearchFault Reason SummaryFault Search by CriteriaRefresh TimeGets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.PAGE 197 OF 223

WBC AP and EP Reports:Report NameWBC Aggregation Point Access AuthorizationsWBC Aggregation Point Access Request ReportWBC Cancelled Aggregation Point Order Summary ReportWBC Aggregation Point Order Detailed ReportWBC Aggregation Point Order History SearchWBC Aggregation Point Order Delay Summary ReportWBC Cancelled Extension Path Order Summary ReportWBC Extension Path Order Detailed ReportWBC Extension Path Order History SearchWBC Extension Path Order Delay Summary ReportWBC Aggregation Point Set Inventory ReportBandwidth Usage ReportWBC Aggregation Point Fault Date SearchWBC Aggregation Point Fault Delta ReportWBC Aggregation Point Fault History SearchWBC Aggregation Point Fault Reason SummaryWBC Aggregation Point Fault Search by CriteriaWBC Aggregation Point Fault Record SearchWBC Extension Path Fault Date SearchWBC Extension Path Fault Delta ReportWBC Extension Path Fault History SearchWBC Extension Path Fault Reason SummaryWBC Extension Path Fault Search by CriteriaWBC Extension Path Fault Record SearchUnrouted EU ReportRefresh TimeGets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.PAGE 198 OF 223

WBC WBMC Reports:Report NameWBMC Order Record and Progress SearchWBMC All Orders SummaryWBMC Cancelled Order SummaryWBMC Order Delayed SummaryWBMC Order Delta Report.WBMC Order History SearchWBMC Order Search by CriteriaWBMC Fault History SearchWBMC Fault Reason SummaryRefresh TimeGets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.WBC Generic Reports:Report NameOrder History SearchAsset History SearchOrder Pipeline SearchOld APS AU Service ReportRefresh TimeGets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.Gets refreshed every 1 Hour.SAN Reports:Report NameCircuit Activity SearchEMU SearchMSO Fault SearchRefresh TimeGets refreshed every 15 Minutes.Gets refreshed every 15 Minutes.Gets refreshed every 15 Minutes.PAGE 199 OF 223

PEW SearchService Activity Notice Dates SearchService Activity Notice SearchGets refreshed every 15 Minutes.Gets refreshed every 15 Minutes.Gets refreshed every 15 Minutes.SP EMULATION Report:Report NameSP Emulation ExternalRefresh TimeGets refreshed every 1 Hour.Dashboard:Report NamedashboardRefresh TimeGets refreshed every 15 Minutes.PAGE 200 OF 223

• How Do I Get Help?If you have any difficulty running the applicationthen the problem should be reported to the eContact helpdesk on 0800783 5639 and select option 1 or email broadband.eco.admin@bt.com• If you have any query regarding the data contained in the downloadedreports, then this should be reported to your owning service team atservice centre.• This guide only explains the operating procedures for basic reportdownload. Further functionality is available within the Actuate application.If you wish to use this functionality, the on-screen help information shouldbe accessed.Miscellaneous Functions, Hints & TipsFrom the ‘Report List’ screen there is a link to a ‘Noticeboard’; this will takeyou the BT Wholesale Broadband site.On the navigation bar there are buttons marked ‘TOC’ and ‘Search’ thesefacilities are not enabled at present and should not be used.To ensure that you always view the latest reports remember to set yourInternet options as follows• Select ‘Tools’ on the browser• Select ‘Internet Options’• Select the ‘General’ tab• Select ‘Settings’ button in the dialogue window, and click ‘Every Visit tothe Page’

UpliftFig 3 Cancellation ReasonCancelled Reason Summary, again click onto any hyperlink to display thebase dataThe delay summary screen operates in the same manner - The Changethat has been made is to group the jeopardy and delay statuses together toavoid confusion.A note to your administrator, they must add the delay status to the ordercolumns.PAGE 202 OF 223

fig 4Order Search by Criteria Screen, the area highlighted in Red has changed.The different date options are available from a drop down list.The area highlighted in blue allows you to set a number of defaults,simply select your chosen criteria and name the default (see default namefield) then click on the set default button). Note this option should beused carefully, i.e. multiple selection criteria run frequently. It issuggested that you set no more than 10 defaults.On returning to this report to select your defaults simply click on thearrow down button (Stored defaults field)PAGE 203 OF 223

Fig 5 Fault Action SummaryThis has changed to group by in charge in other words faults in hand withBTW or faults requiring attention by the SP. Drill down on any numberhyperlink to view data .Non-Functional for 21 CN Circuits.PAGE 204 OF 223

Fig 6 Fault Reason SummaryThe fault reason summary gives you a break down of all the reasons overa 3 month period, click onto any number hyperlink to view data.PAGE 205 OF 223

Fig 7 Circuit Activity ScreenThis is a new Front Office report, it scans the database for open orders,open faults and open SAN’s. Use the Service ID or Network ID of a cctto run this report - to view order and fault data use the scroll bar.To view a EMU, PEW or MSO click onto the blue hyperlink numberPAGE 206 OF 223

UPLIFT CHANGESFig 8 Order detail record screenNo data items have been removed, we have grouped relevant informationtogether, i.e. order information and dates (see area highlighted in blue).Also the Customer Notes have moved up to the right hand side tocompliment the customer information (see area highlighted in red).Reports RemovedOrder Progress Search, this report is embedded in the Order Recordsearch report.Faults jeopardy these reports have been removed and replaced by thedashboard.Fault with summary.Other changesPie charts have been removed.A date restriction has been introduced for SAN searches and criteriasearches.New Fault action and fault reason summary screensPAGE 207 OF 223

Centrals and Performance DashboardsThe introductions of two new Dashboards on BBCR enhance the current system. They aim to providemanagers with a statistical view of BT Datastream and BT IPstream ADSL provision and repairperformance measures.The following high-level summary measures will be available to you:• % Orders completed by Customer Required Date• % Orders rejected after acceptance• % Orders completed by ODD• Weekly repairs – total number of completed EU Repairs.• % Faults cleared• BT Centrals/Aggregate Access Provision and Repair including 20 hour repair measure.• Virtual Path Provision and Repair measures – BT Datastream onlyThese enhancements have been introduced to BBCR following a review of our current reportingmethods.PLEASE NOTEIt is important to note that when the above measures are displayed on BBCR the reports will havedifferent characteristics from those which you are currently using and have become familiar with.• In particular, in contrast to the current reporting methods where BBCR data is updated throughout theday and is a near real-time measure of what is happening to your orders and faults, the abovemeasures will be provided weekly or monthly as applicable.• Drill downs to more detailed information will be limited because this information is already availablefrom the ‘search by criteria’ option on BBCR and we want to avoid any duplication or deviation fromcurrent search processes.• As the new reports provide high level summaries and not near real-time measures, the data cannot bematched exactly to the existing detailed information.CP’s need to request access via the econtact team broadband.eco.admin.com. Access to the newdashboards is via the Ts and Cs Folder on the screen displayed below.PAGE 208 OF 223

Once you have selected the Ts and Cs folder you will be presented with the screen below.PAGE 209 OF 223

There are 3 options available Centrals, this dashboard displays a breakdown of a• Weekly Order Summary• Weekly Repair Summary• Percentage of Faults cleared• Central Faults volume per month• Total number of completed VP Orders• Total number of VP faults closed• Percentage of faults per VPCentral DashboardThe image below is of the Centrals Dashboard – notice the buttons highlighted by the REDbox at the top of the image.Folder View – Pressing this button will take you to your normal BBCR view.PAGE 210 OF 223

Service Perf Dashboard – Pressing this button will take you to the Service PerformanceDashboardLogout – Pressing this will log you out of BBCR.The area highlighted by the blue box allows you to run a specific search for example you may wish toview data for IPstream only, you can do this by clicking on the arrow down button for Product Family.You can select by month, year and week. If you change any of the defaults the system willautomatically refresh the screen with the criteria selected.1234567on1 AA/Centrals-Provisions• Weekly Order Summary section hyperlink takes the user through to the'Order Search By Criteria Centrals' screen Provisions CentralsSummary screen Provisions Centrals Details screen• Working System Size for Centrals : There is no DrilldownThe screen shot of the drilldown report is given below:1 Provisions Centrals SummarySelecting the Weekly Order Summary hyperlink takes you to an interim screen similarto the Orders Dashboard. A choice can be made to either accept the defaulted criteriaand or be more specific. For example you may have a particular PSID (Circuitnumber in mind) or a specific Customer delivery date. This screen allows you to makemultiple choices. Alternatively you accept the default setting and simply press theSubmit button.PAGE 211 OF 223

Selecting the Submit button takes you to a screen similar to the one outlined belowBy clicking on the Customer Order No the user will able to see the base datacorresponding to that number e.g.PAGE 212 OF 223

Provisions Centrals Details2 – VP-ProvisionThis section (marked with a red ‘2’ in the diagram on page 4) displays• Total No of Completed VP Orders the hyperlink takes the user through tothe ‘Order Search By Criteria VP’ Provision VP Detail• Working System Size for VPs : No HyperlinkThe screen shot of drilldown report is given below:Order Search By Criteria VP, as with the provisions centrals’ summary the usercan run specific reports.After clicking on the submit button the user will be able to see the base data e.g.PAGE 213 OF 223

Provision VP Detail3 – AA/Centrals RepairsThis section (marked with a red ‘3’ in the diagram on page 4) displays• Weekly Repair Summary the hyperlink takes the user through to the 'FaultSearch By Criteria Centrals' Repair Centrals Summary RepairCentrals DetailsThe screen shot of drilldown report is given below:Clicking on the submit button take the user to the base data e.g.(see below)PAGE 214 OF 223

Repair Centrals SummaryBy clicking on the Order No the user will able to see the base data corresponding tothat Order number e.g. Repair Centrals DetailsPAGE 215 OF 223

4 – VP-RepairsThis section (marked with a red ‘3’ in the diagram on page 4) displaysTotal No of VP Faults Closed the hyperlink takes the user through to the 'FaultSearch By Criteria VP' Repair VP DetailThe screen shot of drilldown report is given below:Clicking on the submit button take the user to the base data e.g. (see below)Repair VP DetailPAGE 216 OF 223

5 – AA/Centrals-RepairsThe hyperlinks take the user to an intermediate screen as per Component 1 –AA/Centrals-Provision• Total number of faults cleared within 20 hours in specific period• Total number of faults completed in periodThe two hyperlinks take the user through to the Order Search By CriteriaCentrals Provisions Centrals Summary Provisions Centrals Details6– VP-RepairsHyperlink is not provided in this section.7– AA/Centrals-RepairsThe hyperlinks take the user to intermediate screen as per Component 3–AA/Centrals-Repairs• Central Faults Volume per month hyperlink takes the user through to the'Fault Search By Criteria Centrals' Repair Centrals SummaryRepair Centrals DetailsService Performance Dashboard1Clic32Clic4567Drilldown Reports :1, 3, 5 sections (marked with a red in the above diagram)The hyperlinks take the user through to the EU Measure SummaryThe screen shot of the drilldown report is given below:PAGE 217 OF 223

EU Measure Summary2, 4, 6, 7 sections (marked in red on the diagram on page 12)No drilldown is provided in 2, 4, 6, 7 sections.For Repeat Faults the Dashboard Screen Shot is given below:7CliPAGE 218 OF 223

Drilldown Reports :The Hyperlink from the area 7(Marked in red) takes the user through to theDashboard Measure ReportEU Measure SummaryThe screen shot of drilldown report is given below:Dashboard Measure ReportDrilling down from Dashboard Measure Report takes the user through to the EUMeasure Summary by product.PAGE 219 OF 223

For Early Life Failure the Dashboard Screen Shot is given:3CliDrilldown Reports :The Hyperlink from area 3(Marked in red) takes the user through to the DashboardMeasure ReportEU Measure SummaryThe screen shot of drilldown report is given below:Drilling down from Dashboard Measure Report takes the user through to the EUMeasure Summary (same as repeat faults).PAGE 220 OF 223

Data FieldsCustomer Order NumberDominant PSID ( Product ServiceIdentifier)Closed DateCustomer Delivery DateSystem Closed DateProduct NameOriginal CRD (Customer required by date)Customer Required by DateOrder Validation DateOrder NumberFirst Report DateFinal Restored Date (service restored)Final Closed Date ( closed off BTSystems)Total OST (Out of Service Time)Job Number(Identification Number) BTSystemsProduct Code (BT Systems) Code not forCP useFault Serial Number (Identifier BTSystems)PCD (Private Circuit Désignation)IdentifierReport Date/ Time (when Fault reported)Restored Date/Time (Service restored)Closed Date/Time (Closed on BT Systems)FRP (Fault Reporting Point)Product Code (BT Identifier) see ProductnameProduct NameOST STATS BT (working hours exclw/ends Bank Hols and Out of HoursOSTCLKPK BT ( 24/7 clock hours)Fault Code (BT Systems)Alpha NumericAlpha NumericDateDateDateAlpha NumericDateDateDateAlpha NumericDateDateDateTimeAlpha NumericAlpha NumericAlpha NumericAlpha NumericDate/TimeDate/TimeDate/TimeAlpha NumericAlpha NumericAlpha NumericTime in hoursTime in HoursNumericPAGE 221 OF 223

eContact – 0800 7835639Broadband Customer Reporting Release 2 User Access Request FormNew orExistingUser IDRequired?Name of thepersonrequestingaccesse-mail address of theindividual user or theperson responsible ifthe individual does nothave their owne-mail (mandatory)WhichServiceProviderorCustomerFrontOfficeAgentY/NBack OfficeSupportOrdersReportsY/NBack OfficeSupportFaultsReportsY/NBack OfficeSupport ServiceActivity NoticesY/NBack OfficeSupportJeopardyManagers &team leadersdashboardY/NSP OrdersAdministration(Only 2 per SP)Y/NSP FaultsAdministration(Only TwoAccesses Per SP)Y/N

Once the form has been returned to the eContact helpdesk, we will process your information. To access BBCR, go towww.btwholesale.com/broadband. Then click on Broadband Customer Reporting found under ‘Links’.Reports have been split into two categoriesFront Office/frontline , this profile is defined as a person who takes calls from customers and is required to give a quick update. Thisprofile consists of1. Fault Record Search2. Order Record and Progress Search3. Service Activity Notice SearchBack Office/2 nd line support and managers, this profile allows the user access to more reports in support of the day to day progressof Orders and Faults as they move through BTs systemsSuch as Summary Reports, Delta Reports , search by criteria, Advanced Services and MAX products reports. See page 10 and 11for a full list.PAGE 223 OF 223