The Truth About E-books in Librariesby James LaRueAs the director of the Douglas County,CO, Libraries, I spend a lot of timethinking about how libraries and publishersrelate to each other, and aboutwhat might improve our interaction inthe digital era.To start with, I think we librariansneed to provide publishers with informationlike the following:Public libraries in America today buyabout 10 percent of the total commercialpublishing output; and closer to40 percent of children’s materials.Which books? The answer has four parts.We buy:♦What our patrons ask for. Librariesaren’t “free”—they’re paid forby the community. That’s who wehave to satisfy.♦♦♦What’s pushed by advertising.Whether library buyers are professionalstaff members at individuallibraries or centralized collectionprofilers, they try to anticipatedemand. Public demand oftenresults from advertising. Print runsand publishers’ marketing budgetsare generally reliable predictors ofthe number of copies we’ll need.What’s reviewed. We tend to buywhat’s well reviewed in mediawe trust unless demand trumpsa review. <strong>Book</strong>s that wind up inlibraries are typically featuredin such periodicals as <strong>Book</strong>list,Library Journal, School LibraryJournal, and Publishers Weekly.What distributors carry. It’s somuch easier to deal with one intermediarywho can wrap up reviews,ordering, discounts, and delivery.It’s easier to write one check forsix publishers than to write six.As a result, relationships betweenlibraries and publishers haveweakened over the past 20 years.Instead of talking with publishers,we talk with our distributors, andwe tend to buy heavily from theBig Six (Hachette <strong>Book</strong> Group,HarperCollins, Macmillan Publishers,Penguin Group, RandomHouse, and Simon & Schuster).Combined with recent challenges tolibrary budgets (which tend to lagbehind the general economy in bothreduction and recovery), that meansit’s been difficult for independent,small, and self-published works toget into our collections. We don’tknow nearly as much about them;our patrons rarely ask for them, and ittakes more work to deal with them.28 | IBPA Independent | September 2012
E-books in Libraries■E-book ElementsE-books bring added challenges, of course, but they alsobring opportunities for cooperation between librarians andsmaller publishers.Following the appearance and consumer adoption of theKindle, the Sony e-book Reader, the iPad, the NOOK, andthe smartphone, suddenly our patrons began asking us for allthe usual books in digital editions.Librarians have dealt with new formats before (filmstrips toreel-to-reel to audiotapes to CD to MP3 to DVD, etc.). Butthe e-book broke our distribution model and changed fundamentalbusiness terms.In the beginning, we had NetLibrary as a source for e-booktitles, but it was set up just for reading online, not for downloadingto devices, so for most libraries OverDrive, foundedin 2002, became the only game in town.We couldn’t buy books from OverDrive, though. We could onlylease access to them. If we left OverDrive, we left behind the collectionswe had “purchased.” And we had to pay what OverDrivecharged—slightly more than the consumer price. We sacrificeddiscounts (generally 40 to 45 percent off list price). And becauseOverDrive provided a hosted solution—so convenient!—wealso sacrificed any control over the user experience.This was clearly part of a wider pattern. Take a look at yourKindle or NOOK license. You don’t own those books either.I remember inheriting a lot of books from my grandfather,books that had a profound effect on my development. But inthe e-frontier, when you die, your books die with you.Then it got worse: publishers started changing the game onus. HarperCollins, worried that library loans would hurtsales of new e-titles, charged us again for a book (throughOverDrive) after 26 reads. Random House, with no advancenotice at all, tripled its prices for new e-books, so that thelatest Danielle Steel, for example, cost $84 as an e-book—hard to justify when you can buy four or five hard copies.And some publishers started talking about the importanceof “friction”—making it just awkward or difficult enoughto borrow an e-book from a library so that it would be lesshassle to buy it outright. In effect, this urged us to base oure-book business model on customer inconvenience.The remaining four of the Big Six wouldn’t sell e-books tous at any price. The largest distributor of e-books, Amazon,used its own proprietary file format that only it could control.Longtime distributor Baker and Taylor announced itsown locked-down e-reader file format, thereby claiming oure-collections as their business asset, not ours.In effect, some publishersurged us to base our e-bookbusiness model on customerinconvenience.Myths That Might Get in Your WayMeanwhile, though, there was an explosion in new writing.Independent publishers and self-publishers found theeconomic barriers to distribution disappearing. By the endof 2010, there were 2.7 million self-published titles—morethan nine times the mainstream commercial output. Sincethe job of librarians is to provide access to the intellectualcontent of our culture, it was suddenly obvious: the Big Sixwere not the most interesting kids on the block anymore.But self-publishing authors and independent publishers (aswell as people working within the giant houses) have a lot ofmisinformation about e-books in libraries. This seems a goodtime to bust the myths.Myth #1: Libraries just want to buy one copy, then giveyour book away to the world. The truth: No, we don’t. Wedo want to increase access—getting more books in morepeople’s hands is part of the library’s mission. But we understandand adhere to copyright. We pay for multiple copiesin the e-book world, just as we do with print. At DouglasCounty Libraries, we have our own system for managinge-book checkouts (see “the DCL model” below). We applyindustry standard Digital Rights Management through theindustry standard Adobe Content Server, and we check outbooks to just one person at a time.Myth #2. Libraries steal sales from publishers. The truth:No, we don’t. Last year, my community of 300,000 peoplechecked out more than 8.2 million e-titles. Those peoplewould never have bought that many. At the same time, DouglasCounty residents bought a lot of books. We have a lot of“power patrons” (defined as people who use the library atleast once a week).Research conducted by Bowker and Library Journal found that“for every two books they borrow, power patrons buy one.Visit the IBPA website at www.ibpa-online.org | 29