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Registered with the Registrar of Newspapers for India under No. R. N. 6073 / 57
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contentsC O N T E N T SFrom the Edi
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editorialDr. R. BhaskaranChief Exec
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editorialBanks and impact of compet
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special featureStrategies to improv
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the competition. Given the fast dev
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The ability to articulate, customis
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eginning in the review, examination
Page 17 and 18: practices has however taken place s
Page 19 and 20: special featureBest Practices in Cu
Page 21 and 22: special featureinformation as to ne
Page 23 and 24: special featureCustomer Service in
Page 25 and 26: Customer feedback and complaintsFee
Page 27 and 28: should have board approved policies
Page 29 and 30: special featureCustomer Service - B
Page 31 and 32: special featureCustomer service - b
Page 33 and 34: special featureCaring different cus
Page 36 and 37: special featureCustomer Service in
Page 38 and 39: special featureCustomer Service - A
Page 40 and 41: special featureCommittee on custome
Page 42 and 43: special featureGood customer servic
Page 44 and 45: special featureshould be continuous
Page 46 and 47: special featureJuly 1997. It focuse
Page 48 and 49: special featureinstruments and undi
Page 50 and 51: special featureis independent of th
Page 52 and 53: special featurecharged on advances.
Page 54 and 55: special featureMicro Finance Instit
Page 56 and 57: special featureAs the target of hav
Page 58 and 59: special featurerecommended that : (
Page 60 and 61: special featurebe higher of : 1 per
Page 62 and 63: BOOK REVIEWspecial feature60Name of
Page 64 and 65: special featureBOOK REVIEW62Name of
Page 66: special featureBooks Added to the I
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