a trade off in here”
The ISS segments
The ISS segments
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FACILITY MANAGEMENT | CLEANING | SUPPORT | PROPERTY | CATERING | SECURITY<br />
OKG AB<br />
20<br />
Facts<br />
Country<br />
Sweden<br />
Market segment Energy & Resources<br />
Customer of ISS s<strong>in</strong>ce 1999<br />
Employees at customer 850<br />
Customer sites 1<br />
ISS employees on site 100 (dur<strong>in</strong>g outage approx. 300)<br />
Description<br />
OKG was founded <strong>in</strong> 1965 and today owns and operates three<br />
nuclear reactor units – Oskarshamn 1, 2 and 3 – which together<br />
account for 10 per cent of the total electricity generation <strong>in</strong><br />
Sweden.<br />
The plant is located on the Swedish east coast, 30 km north of<br />
Oskarshamn. Oskarshamn 1, Sweden’s first commercial nuclear<br />
power unit, was commissioned <strong>in</strong> 1972. Oskarshamn 2 has<br />
been <strong>in</strong> operation s<strong>in</strong>ce 1974 and Oskarshamn 3 was put <strong>in</strong>to<br />
commercial operation <strong>in</strong> 1985.<br />
Each reactor is shut down every year for three to six weeks for<br />
ma<strong>in</strong>tenance, safety system control and replacement of 20 per<br />
cent of the fuel elements. These planned outages normally occur<br />
between May and September. The total plant <strong>in</strong>vestment at<br />
Oskarshamn is approximately SEK 20 billion.<br />
OKG presently has approximately 850 employees and an annual<br />
turnover of around SEK 3 billion.<br />
Service Mix<br />
ISS Sweden´s partnership with OKG is a Faciliy Management<br />
contract with a wide range of services, for example Clean<strong>in</strong>g,<br />
Property Ma<strong>in</strong>tenance, Decontam<strong>in</strong>ation, Transportation, Waste<br />
Disposal and Cater<strong>in</strong>g Services.<br />
Contract History<br />
ISS has delivered Facility Management Services to OKG s<strong>in</strong>ce<br />
1999. Before that, ISS had been supply<strong>in</strong>g s<strong>in</strong>gle services to<br />
OKG s<strong>in</strong>ce 1974. The contract has developed cooperatively over<br />
the years and currently consists of 8 SLAs, which def<strong>in</strong>e the<br />
agreed service delivery.<br />
What the Customer Says<br />
“ISS is a true partner that shows <strong>in</strong>itiative and manages to solve<br />
develop<strong>in</strong>g problems at an early stage. Their long experience as<br />
a service supplier to the nuclear <strong>in</strong>dustry is crucial for our choice<br />
of partner, and I feel confident <strong>in</strong> their way of deliver<strong>in</strong>g service<br />
with competent staff. We focus on what we do best, and ISS<br />
does the same. That way, both parties w<strong>in</strong>.”<br />
Susanne Andersson, Service Manager<br />
Account Manager<br />
Maria Karlsson<br />
Site Manager<br />
Tel.: +46 73 436 36 24<br />
maria.karlsson@se.issworld.com<br />
ISS Facility Services AB<br />
Årstaängsvägen 11<br />
Box 47635<br />
117 94 Stockholm<br />
Sweden<br />
Tel.: +46 8 681 60 00<br />
www.se.issworld.com<br />
Maria Karlsson, ISS Site Manager on front of OKG plant
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