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FACILITY MANAGEMENT | CLEANING | SUPPORT | PROPERTY | CATERING | SECURITY Grundfos A/S Facts Country Denmark Market segment Industry & Manufacturing Customer of ISS since 1989 Employees at customer Approx. 17,000 (4,900 located in Denmark) Customer sites 5 locations in Denmark, approx. 250,000 m 2 ISS employees on site 90 Description An annual production of more than 16 million pump units makes Grundfos one of the world’s leading pump manufacturers. Circulator pumps for heating and air-conditioning as well as other centrifugal pumps for the industry, water supply, sewage and dosing are its main products. Today Grundfos is the world’s largest manufacturer of circulators, covering approximately 50 per cent of the world market of these pumps. The majority of activities for Danish Grundfos takes place in Bjerringbro, where the company was established in 1945. The Grundfos Group is today represented by more than 80 production and sales branches in more than 45 countries. In addition, Grundfos products are sold in a large number of countries by local distributors. Service Mix ISS Denmark provides Building Maintenance Services, M&E Services, Project Management, Helpdesk, Cleaning and Landscaping Services at Grundfos facilities in Denmark as well as Hotel Services at the Poul Due Jensen Academy. Contract History ISS Denmark has delivered Cleaning Services since 1989. In 2010 the contract was expanded to cover the existing scope, driven by the key objectives of transparency, service level alignment and free up non-core resources. What the Customer Says “Grundfos want to develop a more efficient Facility Management organisation and have consequently outsourced certain Facility Services. This is driven by Grundfos’ overall strategy to focus on its core business in the future. Based on this, Grundfos chose ISS as a partner to support this strategy. We recognise ISS as a strong global player, with a platform to support a potential stepwise global approach in the future.” Erik Pagaard, Manager Group Properties Account Manager Malene Holm Smed FM Manager Tel.: +45 21752664 malene.holm.smed@dk.issworld.com ISS Facility Services A/S Møntmestervej 31 2400 Copenhagen NV Denmark Tel.: +45 38 17 17 17 www.dk.issworld.com 38 ISS performing Facility Management
FACILITY MANAGEMENT | CLEANING | SUPPORT | PROPERTY | CATERING | SECURITY Continental Facts Country France Market segment Industry & Manufacturing Customer of ISS since 2012 Employees at customer 3,500 in France Customer sites 4 ISS employees on site 80 Description With sales of e30.5 billion in 2011, Continental is among the world’s leading automotive suppliers. As a supplier of brake systems, systems and components for powertrains and chassis, instrumentation, infotainment solutions, vehicle electronics, tires and technical elastomers, Continental contributes to enhanced driving safety and global climate protection. Account Manager Benoit Crouzatier +33 (0)6 94 95 45 15 benoit.crouzatier@fr.issworld.com ISS Holding Paris SAS 12, rue Fructidor 75017 Paris France Tel.: +33 01 44 04 44 04 www.fr.issworld.com Continental is also an expert partner in networked automobile communication. Continental currently has approximately 164,000 employees in 46 countries. Service Mix ISS France performs Cleaning Services, Landscaping, Call Centre Services, Logistics and Pest Control. Contract History SInce 2012 ISS France has been working in partnership with Continental to provide lower risk and add high value. ISS France performing Property Services 39
Page 1 and 2: ISS Customer Reference Book 2013-20
Page 3 and 4: Introduction On the cover of this b
Page 5 and 6: Index by segment Energy & Resources
Page 7 and 8: Index MTS - Metro Transportes do Su
Page 9 and 10: Index by country Argentina ........
Page 11 and 12: ENERGY & RESOURCES 11
Page 13 and 14: FACILITY MANAGEMENT | CLEANING | SU
Page 15 and 16: “ In reference to the service pro
Page 19 and 20: “ ISS is a true partner that show
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Page 25 and 26: ” We are satisfied with the work
Page 29 and 30: ” After one and a half years of I
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Page 36 and 37: “ Grundfos want to develop a more
Page 41 and 42: “ With the IFS solution, the reso
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Page 48 and 49: “ I thrive in a job where freedom
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Page 55 and 56: Zafer Shaban, Denmark 55
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Page 62 and 63: “ I’m not just a gardener. I ma
Page 64: “ Our experience purchasing real
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Page 73 and 74: “ I am very satisfied with the se
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James Paske, United Kingdom Securit
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Pernille Rasmussen, Denmark 107
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Denis Richard De Zotti , Denmark Ca
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Komercni banka (Societe Generale) F
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“ Thanks to ISS, we can focus on
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” Regus has been cooperating with
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Hanna Launonen, Finland Support Ser
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Beatrice Zurbriggen, Switzerland 15
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Fredrik Ever Banke, Sweden Facility
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