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CSR<br />
Quality Service<br />
Quality Service<br />
Pursuing quality<br />
service, building<br />
first-class service<br />
brand and<br />
continuously<br />
creating value for<br />
customers.<br />
In 2006, the fulfillment rate of Ten Promises on Power Supply Service was 99.99%, an increase of 0.04<br />
percentage point higher than the previous year. The number of calls received via 95598 Customer Service<br />
Hotline exceeded 36 million.<br />
The comprehensive urban voltage qualification rate reached 99.228%. The power supply reliability rate<br />
reached 99.9%, 0.028 percentage point higher than the previous year, which is equivalent to a reduction of<br />
2.5 hours/household in power outage time.<br />
We have implemented 424 demand-side management demonstration projects, with 1.8 TWh electricity<br />
saved annually.<br />
The market share came up to 87.1%, an increase of 0.91 percentage point compared with the previous<br />
year. The number of directly served households all year round rose by 17 million. The new household<br />
interconnection capacity was 135,000 MVA.<br />
Sticking to sincere, standardized and efficient service, perfecting<br />
routine mechanism of quality service, constantly increasing<br />
customer’s satisfaction so as to realize the corporate value along<br />
with creating value for customers.<br />
Fulfilling Ten Promises on Power<br />
S u p p l y S e r v i c e a n d w i d e l y<br />
promoting the activities of “Quality<br />
Service to Clients”. The electric<br />
power companies of Shandong,<br />
Liaoning, Shanghai, Shanxi, Hebei<br />
and Gansu ranked among the top<br />
rankings or appraisal-free ones in<br />
local appraisals for professional<br />
ethics.<br />
36<br />
2006 Corporate Social Responsibility Report of SGCC www.sgcc.com.cn 37