Your tenancy with us

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Will I be consulted about matters that affect me? You have the right to consulted about: • Changes in the management and maintenance of your home, such as passing certain services to outside contractors • Improvements or major repairs to your home or estate • Plans to demolish your home • Plans to transfer your home to another landlord Details of how we will consult you given in the information leaflet called ‘Getting involved’. Can I exchange my property? You have the right to swap or exchange your home, but you must have our written permission before you move. See the leaflet called ‘Mutual exchange’ for further information or contact your housing officer. How can I end my tenancy? If you want to end your tenancy, you must give us at least four weeks written notice before the Sunday on which you want your tenancy to end. You can leave your home and return the keys before the notice period finishes, but we will continue to charge you rent/service charge for four weeks or until the Sunday after you return all the keys, whichever is the least. If you do not return the keys to us, we will continue to charge you rent until we repossess your home. We will also charge you for the cost of gaining entry to the property and for changing the locks. You are responsible for any redecoration and/or repairing damages that is necessary before we can relet your home to the next tenant, and we will charge you reasonable costs for any such work that needs be done. Upon your death, your executors must continue to pay four weeks’ rent while your belongings are being removed from the property of until the keys have been returned, whichever is the latest. We will also charge to your estate the cost of any redecorating or repairs that are required before we can relet your home to the next tenant. 8
Can I see personal information that the organisation holds on me? You have the right under the Data Protection Act 1998 to check the details we hold on you, we will give you access or supply a copy of your file within 40 days of receiving your request and payment of £10 charged for putting the arrangements in place. When you visit our office, you will need to confirm your identity to us before you can view the information. If you disagree with any of the information we hold, you have the right to ask us to delete it, change it or record your disagreement. If you feel we have not acted reasonably or if we refuse to change information you feel is incorrect, you have the right to make a complaint to us. The leaflet ‘Making a complaint’ gives details of how this can be done. Will my information be kept confidential? We treat all information you give us about yourself and your family as confidential. We make sure that the information held on our computer system is accurate, relevant and necessary and keep access to it secure by using a password system. We will not provide information to others about individual residents, including present or former tenants, without permission unless: • there is a life-threatening situation and we believe passing on the information is likely to prevent loss of life, serious injury or risk to health • it may prevent or assist with detecting a crime • we have a legal obligation to provide the information • or to third parities who will assist us in providing a housing management service. Anti-social behaviour Noise – always be thoughtful of your neighbours to avoid disturbing them. Remember that however good your favourite music or TV programme is, your neighbours may not want to hear it. Children – if you have children, you are responsible for their behaviour in and around your home or on the estate where you live. We get lots of complaints about the damage children cause when playing, particularly ball games so try to be aware of what they are doing. If your children are not playing in your garden or outside your own house, they may be causing a nuisance somewhere else. 9
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Page 11 and 12: Arabic تشرح لك هذه الك

Your tenancy with us

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