REPORT 2013

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18 FRCA SIX MONTHS REPORT 2013 Critical Success Factor: Employee Satisfaction • Recruit the right people, retain and engage staff. • Promote a culture that aligns with the Vision, Mission and Values of FRCA. Implementation of the Job Evaluation Study Arising from the approval of the recommendations arising form the Job Evaluation Study conducted in 2012 by Price Waterhouse Coopers, salary changes were implemented in early 2013. Adjustments were made to staff whose salaries are below the 80 percent PIR (Position in Range) within their new Job Evaluation Band and were effected on 01/01/2013 and backdated to 01/01/2012; those whose salaries were within the 80 – 120 percent PIR retained their current salaries. New recruitments and appointments in 2013 are being made in accordance with the 2012/2013 Salary Structure. Customs Officers receive Merit certificate As part of International Customs Day celebrations in 2013, a total of 20 customs officers received World Customs Organization (WCO) merit certificates. Certificates were given to these chosen ones for their immense contribution in the Customs Division in terms of Innovative ideas for customs organisations, liasing with Chinese passengers in Mandarin, developing customs database, 24 hour clearance service and modernisation initiatives. The theme for 2013 International Customs Day “Innovation for customs progress” is a reminder to all customs stakeholders of the challenges faced in our borders and how we can progress towards overcoming these obstacles through the use of innovative ideas and developments. This was the message conveyed by FRCA chief executive officer Mr Jitoko Tikolevu at this year’s International Customs day celebration. FRCA Executives tour branches The Executive management team toured all branches in the country meeting staff. The CEO, the General Manager Customs & Excise Jone Louie, General Manager Taxation Moala Nata and General Manager Corporate Services, Arieta Dimuri each addressed the staff members in branches across the country. The week-long “CEO Roadshow” in January started in the north with one day visits to both the Labasa and Savusavu branches. Next was Sigatoka, Nadi, Lautoka and Rakiraki. The last stop was in the old capital of Levuka. The CEO highlighted a number of issues, which include: • 2012 Performance and Results: staff were thanked for last year’s performance and results, and were informed of the 2013 revenue target of $1.9 billion. Staff were encouraged to work together and focus on improvements from the 2012 results. • ‘One FRCA, one organisation’: staff were reminded of the need to work as a team, and to improve their knowledge of the organisation, especially to have some basic knowledge of developments in their areas and those outside of their normal operational area. • Integrity and Honesty: the importance of maintaining integrity and honesty whilst performing duties was stressed to staff, as well as showing professionalism and respect for each other and to customers. • Customer Services: staff were informed that there has been a general reduction in complaints but staff were encouraged to continue to lift standards when it comes to customer services. • Medical Insurance: staff were briefed of the change in policy with regards to the benefit for medical insurance. • Family: staff were reminded of the importance of having quality time with families, as this would contribute to good performance and high productivity at the work place. Staff were also informed of FRCA’s zero tolerance policy on extra marital affairs. • 2013 Family Fun Day: staff were informed of the Sports Day that will be convened in Levuka in August this year, and that they should make an effort to attend. • Bainimarama Tournament: staff were requested to begin preparations for the 2013 Bainimarama Tournament so that FRCA can achieve better results this year. • Awards Night – staff were informed that this will be conducted this year to reward staff who have performed exceptionally well. 360 Degrees Appraisal In April, the 360 Degree Appraisal began for 72 staff at Executive, Management and Port Supervisor level. They were assessed by their reporting line staff as well as their subordinates and other staff they work with. In order to ensure the exercise is carried out in a professional manner, FRCA engaged A.M Consultant Limited to undertake the training of FRCA staff. The Human Resources team together with Mr Abraham Simpson conducted the training at the FRCA complex training room for all staff. The assessment was carried out via an online form with full protection of each staffs confidential report. After the assessment’s were al completed, an analysis report was presented to each officer that was assessed and plans discussed for improvement. 2013 Bainimarama Tournament launched FRCA together with other financial institutions hosted the launching of the 2013 Bainimarama Tournament. The institutions include 2013 hosts FRCA, Fiji National Provident Fund (FNPF), Reserve Bank of Fiji, Fiji Development Bank, Ministry of Finance and Office of Auditor-General. The theme of this year’s competition is ‘Unity and Teamwork’ and FRCA chief executive officer Jitoko Tikolevu reminded the participants that the theme relates to the competition enhance the healthy relationship within the financial institutions. Job Rotation Program The implementation of a job rotation program for executive ecretaries began in April 2013, with the first phase to being this year and the second phase in 2014. The job rotation program will allow personal and career development for the secretaries, assist to broaden knowledge and understanding of the different divisional funtions towards succession planning into higher roles and facilitate an ease in secretarial assistance and support services across FRCA’s three divisions.
19 Human Resources Review Workshop In June 2013, the Human Resources unit, under the theme “Building Partnership and HR Relations” organized a workshop to review HR processes and services and plan activities for the year. Prior to the workshop, a questionnaire was sent to all FRCA staff and received a relatively good response from 90 staff. The responses from the Questionnaire were tabulated and formed the basis of our workshop deliberations and SWOT Analysis. Staff Benefits Conversion of the Staff Medical Insurance Benefit to “Cash Up” into staff salaries at $1,200 per annum. Around 175 staff are being paid housing allowance totalling $0.6 million with the highest being paid to Customs operations at $0.4 million. Staff Recognition In-House Essay Competition “Innovation for Customs Progress” theme for 2013 International Customs Day and prizes sponsored by Oceania Customs Organisation. 3 staff were presented with Certificates of Achievement and cash prize money. Workplace and Tuberculosis were arranged for staff via the Ministry of Health. • Cervical cancer tests was also coordinated via the Ministry of Health for female staff at Suva Port. • Five staff were referred to a medical board to determine their health status and employment options after exhausting their 21 sick leave days entitltments, • The Fitness Wednesday health initiative continued with staff given time off work from 3.45pm to participate in health walks or Team activities as a proactive measure to health care. • The Biggest Loser Weight Loss Competition was held within the HR Team for 3 months to July, 2013. Staff Retirement Four staff (60 years of age (3), medical grounds (1)) were accorded a formal retirement farewell hosted by the Chief Executive Officer. Health & Safety • The Authority hosted the Official Opening of the 2013 Bainimarama Tournament on 12 April 2013 • Replenishment of First Aid Kits, Safety Wear and protective equipment for Port Officers was carried out; • OHS Water Supply for Suva Wharf was arranged; • Free Medical Health Checks and presentations on Workplace and Non Communicable Diseases, Stress in the A Senior Customs Officer receives a World Customs Organization Merit Certificate from the FRCA CEO.
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Page 23 and 24: 23 STATEMENT OF FINANCIAL POSITION
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Page 27: 27 Fiji Revenue & Customs Authority

REPORT 2013

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