REPORT 2013
Half Year Report 2013 - Fiji Revenue & Customs Authority
Half Year Report 2013 - Fiji Revenue & Customs Authority
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6 FRCA SIX MONTHS <strong>REPORT</strong> <strong>2013</strong><br />
Balance Scorecard (BSC)<br />
FRCA’s performance targets are based on the Balance<br />
Scorecard which is a measurement-based strategic<br />
management system that aligns business activities to<br />
Key Performance Indicators. The Scorecard concept<br />
was developed by Dr. Robert Kaplan (Harvard Business<br />
School) and David Norton and enhances conventional<br />
financial measures by setting targets of performance in<br />
3 key nonfinancial areas i.e. (i) our relationship with our<br />
customers, (ii) our internal processes and (iii) our learning<br />
and growth. Consequently, it relies on: translating our<br />
Vision so our targets are realistic; communicating<br />
and linking the Scorecard to all staff so everyone<br />
understands how their performance supports the overall<br />
strategy; planning our business so our budget supports<br />
our goals and feedback and learning.<br />
A Working Group was established to identify FRCA’s 6<br />
Critical Success Factors which are broad areas that the<br />
organisation must focus on to achieve its vision. Another<br />
2 tiers below the CEO’s Scorecard are the Division and<br />
Individual Scorecards. To assess the bonus payments all<br />
staff are then evaluated on the: CEO’s Scorecard (1/3);<br />
Division Scorecard (1/3) and Individual Scorecard (1/3).<br />
The total score for each Scorecard will then be averaged<br />
to derive the final performance score. The Scorecard was<br />
implemented in the Authority in 2012.<br />
This Report is aligned to the 6 Critical Success Factors<br />
under the Balance Scorecard.