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REPORT 2013

Half Year Report 2013 - Fiji Revenue & Customs Authority

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6 FRCA SIX MONTHS <strong>REPORT</strong> <strong>2013</strong><br />

Balance Scorecard (BSC)<br />

FRCA’s performance targets are based on the Balance<br />

Scorecard which is a measurement-based strategic<br />

management system that aligns business activities to<br />

Key Performance Indicators. The Scorecard concept<br />

was developed by Dr. Robert Kaplan (Harvard Business<br />

School) and David Norton and enhances conventional<br />

financial measures by setting targets of performance in<br />

3 key nonfinancial areas i.e. (i) our relationship with our<br />

customers, (ii) our internal processes and (iii) our learning<br />

and growth. Consequently, it relies on: translating our<br />

Vision so our targets are realistic; communicating<br />

and linking the Scorecard to all staff so everyone<br />

understands how their performance supports the overall<br />

strategy; planning our business so our budget supports<br />

our goals and feedback and learning.<br />

A Working Group was established to identify FRCA’s 6<br />

Critical Success Factors which are broad areas that the<br />

organisation must focus on to achieve its vision. Another<br />

2 tiers below the CEO’s Scorecard are the Division and<br />

Individual Scorecards. To assess the bonus payments all<br />

staff are then evaluated on the: CEO’s Scorecard (1/3);<br />

Division Scorecard (1/3) and Individual Scorecard (1/3).<br />

The total score for each Scorecard will then be averaged<br />

to derive the final performance score. The Scorecard was<br />

implemented in the Authority in 2012.<br />

This Report is aligned to the 6 Critical Success Factors<br />

under the Balance Scorecard.

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