REPORT 2013

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4 FRCA SIX MONTHS REPORT 2013 PURPOSE OF THE REPORT The 2013 FRCA Half Year report is being prepared in compliance with Section 43 of the FRCA Act, which requires FRCA to submit a report on its activities for the first half of each financial year – Half-Yearly Report. The report is to be submitted by the end of August, and shall include the information required by the Authority’s Statement of Corporate Intent to be given in the report. EXECUTIVE SUMMARY This report contains a summary of achievements made in relation to the broad organizational goals and objectives, linking to the Key Result Areas and performance targets set out in the 2013-2018 Corporate Plan. It also provides brief reports on the various activities undertaken by the Authority. This report is aligned to the Critical Success Factors under the Balance Scorecard. FRCA’s performance targets and assessment are now based on the Balanced Scorecard which is a measurement-based strategic management system which provides a method of aligning business activities to the strategy, and monitoring performance of strategic goals over time. For the first six months of 2013, revenue collection stood at $829.1 million. This was above the forecast by $31.8 million or 4 percent. The major components of revenue were Income Tax, Value Added Tax (VAT) and Customs collections. The total revenue collected as at 30 June 2013 was 12% higher than that collected in the same period last year. A separate analysis on the revenue collected is provided under Critical Success Area: FInancial of the Report. KEY RESULT AREAS & OBJECTIVES The 2013-2018 Corporate Plan identified six Key Result Areas (KRA) for the Authority and associated organizational objectives, which are being implemented by the Authority in the respective divisional and sectional plans. They are as follows: KRA 1: Develop a compliance risk management framework in order to identify and treat the risks to voluntary compliance • Identification of Risk to Voluntary Compliance by: • Bench marking similar Jurisdictions (NZ / Australia) • Engaging with stakeholder Forums to maximise on industry knowledge • Internal business process audits • Timely Treatment of the Risk identified • Develop interventions to treat the Risk • Improve awareness and information services to the • public • Develop a framework to treat risks KRA 2: Optimise FRCA processes, systems, structures, legislation and policies to ensure they are modern and reflect best practice to support the aims of FRCA Aims are to: (a) minimise FRCA costs through maximising the use of technologies; (b) support the identification and targeting of risk; (c) minimise the cost of compliance to business; (d) minimise the opportunity for internal fraud; and (e) implement the IMF and WCO recommendations: • Modernize processes and systems and minimize cost through technology • Integration of communication systems between FRCA offices • Implement video conferencing • Implement a Valuation database • Implement Data Warehousing & Data Mining • Sustainable IT Systems (Review/replacement of FITS) • Implement a unified FNPF/ID national ID Card - Procure risk management software • Implement E-Lodgment through Tax Portal Upgrades • Implement a data warehouse • E-Processes. Through technology, taxpayers, importers and intermediaries will interact with FRCA in areas of obtaining filing, corresponding and paying • Queuing Machine and Manual recording system to be reviewed to capture common queries and feedback • Introduce an Electronic Document Management System • Identification of New Off-site and Archival Storage Area • Automation of the Tourist VAT Refund Scheme and other initiatives • Single Window/Customs System Upgrade. Review and assess feasibility of establishing a single window concept • Support risk identification/ targeting • Regular updating of Risk Profile Matrix on Industries with Issues identified • Integration of risk profiling between Taxation and Customs
5 • Risk & Disaster Management; Complete Disaster Recovery Project and Business Continuity Plan • Minimize compliance cost • Implement PAYE As Final Tax • Implement Self-Assessment to tax processes • Improve awareness of the Customs Risk Management Framework • Review & Update of Compliance Standard Operating Procedures (SOP) for Tax & Customs • Minimize internal fraud • Develop a Fraud Charter • Maximize synergies in intelligence gathering • Conduct Staff Tax Audits • Implement IMF & WCO recommendations • Review Customs processes & structure • Maximize the synergies within FRCA • Establish quality control process to improve audit assessments • Review of the Customs Act and SOPs • Implement a Centralized Customs inspection yard • Purchase of an x-ray machine • Implement an Authorized Economic Operator Programme • Establish a Canine Unit • Implement SAFE Donor meeting • Implement Quality Econometric Techniques KRA 3: FRCA will tailor its services and assistance programmes to the changing needs and expectations of all stakeholders • Effective and enduring relationships are developed with key stakeholders • Improve external communication program • Keeping pace with stakeholder needs and advancement in technology • Introduce Priority Services to Encourage Compliance • Establish Memorandum of Understanding (MOU) with Other Govt. Agencies • Expand the scope or benefit of priority services • Customer Service Centre to Operate as a One-Stop-Shop • Improve Access to Services • 24 hour Operation at the Wharf (Evaluate readiness to expand to all ports) • Refurbishment and Expansion of FRCA Nadi Offices • Provide Dedicated Assistance for Targeted Stakeholders • Establish a PAYE Dedicated Team • Review and Modernise Standard Operating Procedures • Improve Access to Information through Education & Awareness Programs • Develop a Customer Service Charter & Taxpayer Charter • Conduct Awareness & Training for amended and new legislation and policies – Internal & External • Review of Public Relations techniques and materials • Expand Partnership Arrangements to Facilitate Trade, Collection, Security • Expand Bilateral & Regional Partnership Arrangements through MOUs and Double Tax Agreements Nadi International Airport • Implement SAFE Framework of Standards • Regional Integration with other customs administrations • Implement a Process driven structure for Customs • Benefits for compliant traders to be developed • Re-write and Modernization of Customs legislation KRA 5: FRCA’s human capabilities will meet the changing needs of the business and employee contribution and innovation will be recognized • Staff will meet the needs of the reforms including selfassessment and RKC/Safe • Strengthen the Training framework • Enhancement of the Regional Training Centre • Specialized technical and legal competencies will be developed for FRCA to remain abreast of the increasing complexities of the global trading of international firms who trade within Fiji • Conduct a 360 Degree Staff Appraisal • Maximize use of e-learning for Tax and Customs • Implement a Staff Climate Survey and Survey Results • Implement Rewards & Recognition Programmes • Formalize Policy and Programmes for Staff Recognition and Rewards. • Work Life Balance Programmes • Implement Health & Fitness Programmes • Prepare a Gym Set Up and Implementation Plan • Implement Community Assistance Programmes • Service Excellence Award • Map out plans to win the Prime Minister’s Award • Improve Literacy Programmes • Build up FRCA Library Stock by June 2013 • Work towards 100% membership from FRCA Nasese Complex • Core HR policies will continue to be reviewed and modernized to fit the changing needs of the core business - Job design and structures; industrial relations; reward and recognition; terms and conditions; performance management; hours of work; training and career development • The structure of FRCA will separately identify FRCA Headquarters activity and branch activity with a core business “design” function included in the Headquarters function KRA 6: FRCA will be accountable for the effective use of its resources • A performance budgeting process and measures will be in place to measure and report on the effectiveness of each part of each core business process • Introduce timely monitoring of budget vs target • Submit Capital Expenditure Plan to the Board within specified timeline KRA 4: Border and community security will be continually improved • Strengthening of all Border Control functions • Establish a Cargo Non-Intrusive System Unit • Establish central networking system with other border agencies • Fully Implement inbound Hold Baggage Scanning System (HBSS) for compulsory imagery of all inbound passengers and crew baggage, commencing with
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REPORT 2013

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