REPORT 2013

26 FRCA SIX MONTHS REPORT 2013
THE YEAR AHEAD 2013:
BALANCE SCORECARD KEY TARGETS
• Revenue Forecast is a total of $1.85 billion.
• Cash Collection of Tax arrears targeted to be
$50m.
• Targeted collection from tax and customs audit
cases of $102m
• Implement measures to reduce operational costs.
• Ensure Zero Fraud.
• Maintain reasonable levels of Cost of Collection.
• Work within government approved budget.
• Prioritize treatment of risks in Risk Register.
• Offically open new Offices in Sigatoka and
Rakiraki.
• Carry out a comprehensive customer survey.
• Maximise usage of the new website.
• Implement a FRCA-wide Customer Services
Charter.
• Initiate and drive Green Initiatives and
Community Assistance Programs.
• Fully implement the FRCA/FNPF Joint I.D. Card.
• Progress in Service Excellence Award level.
• Implement changes and new policies announced
in the 2013 National Budget.
• Commence a review of Customs Legistation.
• Finalize the Disaster Recovery Plan and Secondary
Offsite Storage.
• Commence refurbishment projects for the Nadi
Airport and Suva Wharf Offices.
• Carry out the 360 Degree and Staff Climate
surveys.
• Pay out performance bonus to staff and
executives.
• Organize a FRCA Family Fun Day and participate
in the Bainimarama Tournament.
• Carry out the launch of the Bainimarama
Tournament from the FRCA premises.
• Secure an E-learning module for Tax.
• Maximise usage of the Regional Training Centre
and maintain standards at a high level.
• Pool of experts for RTC. Have at least 2 WCO
Regional Experts; increase inhouse trained
experts to 15 from all three divisions.