REPORT 2013

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Contents Chief Executive Officer’s Statement 3 Organization Structure 4 Management Team 5 Purpose of the Report 4 Executive Summary 4 Key Result Areas & Objectives 4 Financial 7 Customer 10 Environment & Community 12 Internal Process 13 Employee Satisfaction 18 Innovation and Learning 20 Financial Highlights 21 The Year Ahead <strong>2013</strong> 26 Our Vision To be the premier revenue collection, border management and trade facilitation agency in the region. Our Mission To be recognized as a leading contributor to Fiji’s economic, security and social programmes, through effectively collecting the majority of Government revenues, carefully protecting its border, facilitation of trade and providing quality advice to key stakeholders. Our Values Leadership Results Focus Continuous Improvement and Learning Design Quality and Prevention Partnership Development Valuing Employees One Organisation
3 ORGANIZATION STRUCTURE BOARD OF DIRECTORS BOARD SECRETARY CHIEF EXECUTIVE OFFICER GENERAL MANAGER TAXATION GENERAL MANAGER CUSTOMS GENERAL MANAGER CORPORATE SERVICES NATIONAL MANAGER REVENUE COLLECTION NATIONAL MANAGER BORDER CONTROL NATIONAL MANAGER FINANCE NATIONAL MANAGER AUDIT & COMPLIANCE NATIONAL MANAGER CUSTOMS REVENUE NATIONAL MANAGER HUMAN RESOURCES NATIONAL MANAGER DEBT MANAGEMENT SERVICES NATIONAL MANAGER CUSTOMS COMPLIANCE NATIONAL MANAGER POLICY, ECONOMIC ANALYSIS & RESEARCH NATIONAL MANAGER INFORMATION TECHNOLOGY NATIONAL MANAGER LEGAL SERVICES NATIONAL MANAGER INTERNAL ASSURANCE
Page 1: FIJI ISLANDS REVENUE & CUSTOMS AUTH
Page 5 and 6: 5 • Risk & Disaster Management; C
Page 7 and 8: 7 Critical Success Factor: Financia
Page 9 and 10: 9 • The VFD on which duties were
Page 11 and 12: 11 The Prime Minister of Fiji and t
Page 13 and 14: 13 Critical Success Factor: Interna
Page 15 and 16: 15 Description Quarter 1 2012 Corpo
Page 17 and 18: 17 risk based thus modifying the ap
Page 19 and 20: 19 Human Resources Review Workshop
Page 21 and 22: 21 The operating grant was higher b
Page 23 and 24: 23 STATEMENT OF FINANCIAL POSITION
Page 25 and 26: ctors nt, by all gement, CUSTOMER S
Page 27: 27 Fiji Revenue & Customs Authority

REPORT 2013

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