Owner’s

MyFord Touch
Issue
I am having trouble
connecting my device.
SYNC does not recognize
my device when I turn on the
car.
Bluetooth audio does not
stream.
SYNC does not recognize
music that is on my device.
USB and media issues
Possible cause(s)
This may be a possible
device malfunction.
This is a device limitation.
This is a phone-dependent
feature.
The device is not connected.
Your music files may not
contain the correct artist,
song title, album or genre
information.
The file may be corrupted.
The song may have copyright
protection, which does
not allow it to play.
Possible solution(s)
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.
Make sure that the device
does not have an autoinstall
program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
Review the device compatibility
chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.
Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.
You can also preform the
MyFord Touch reset
procedure.
Make sure that all song
details are populated.
Some devices require you to
change the USB settings
from mass storage to MTP
class.
397
Focus (CDH) Canada/United States of America, enUSA