General Information - Royal Caribbean

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WELCOMING GUESTS WITH DISAbILITIES Royal Caribbean International ® believes the best vacations come without limitations. We welcome guests with disabilities and work hard to assist them throughout their vacation. Your clients should ensure that they are medically and physically fit for travel and that such traveling will not endanger their well-being or the well-being of others. Our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting, or lifting), therefore, clients who require assistance with these functions should consider these needs when making a booking. Among the variety of disability-related needs that we can accommodate are: • Mobility disabilities/difficulty walking* • Hearing disabilities/hard of hearing • Visual disabilities/low vision (including those who have service dogs) • Most special diets • Oxygen therapy* (compressed gas oxygen or oxygen concentrator) • Dialysis* (Continuous Ambulatory Peritoneal Dialysis only) * Please note: Equipment required by guests for mobility, oxygen or dialysis is not provided by Royal Caribbean. While we do not require information about your client’s disability, the more information you can share with us about your client’s specific needs, the better we will be able to assist your client. We encourage you to notify us of your client’s needs at the time of booking, however to guarantee availability of specific equipment or services, please provide: • 60 days advance notice for sign language interpreting services • 30 days advance notice for special equipment or services WHEELCHAIRS Royal Caribbean does not provide wheelchairs. However, we do provide wheelchair assistance during boarding and departure. There may be a wait for assistance during peak times. If your client requires a wheelchair for the duration of his or her cruise vacation, your client may bring their own wheelchair or rent one from a company who will deliver it to their stateroom on the ship. HEARING AND VISUAL DISAbILITIES Royal Caribbean can make special arrangements for guests who have hearing or visual disabilities. Please contact the Access Department for details and necessary requirements. ACCESSIbLE STATEROOM FEATURES • Stateroom door width: at least 32” • Fold-down shower seat • Automatic stateroom doors on Radiance class ships • Bathroom door width: at least 32” • No door sill to get into the stateroom • Ramped bathroom thresholds • Bathroom grab bars • Raised toilet seats between 17”–19” • Lowered sink and vanity • Roll-in showers • Hand-held shower heads • Lowered closet bars • Refrigerator in stateroom (upon request) • Commode chairs • Accessible balconies (selected staterooms) • Lowered safes for easy access (not including Majesty of the Seas ® and Monarch of the Seas ® where safes are located at the Guest Relations desk). MEDICAL CARE Every Royal Caribbean ship offers professional medical services—for a reasonable fee—through independently contracted licensed (international or domestic) physicians and nurses. TRANSPORTATION† With advance notice, accessible transportation with a lift or ramp can be arranged by Royal Caribbean for guests who are unable to board our buses. This service is offered at no extra charge to guests who have purchased transfers. Accessible transportation may be limited or not available outside the U.S. TRAVELING FROM SHIP TO SHORE At some ports, the ship will anchor off shore, and guests are taken to shore by small boats called tenders. Even if the ship is scheduled to dock at a pier, it can change to tendering. Guests with assistive devices who are unable to take a few steps will be unable to board tenders unless roll-on capability is available. In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorized wheelchairs and mobility scooters cannot be taken on tenders, unless roll-on capability is available. Inquire about tender roll-on capability at Guest Relations Desk while on board. Please note roll-on capability is not guaranteed. Weather, sea conditions and other factors may preclude tendering. Safety of our guests and crew is our primary consideration, and the Captain and his staff will make the final decision regarding transferring guests and their assistive devices based on safety reasons. Contact Royal Caribbean’s Access Department at: Phone: 1-866-592-7225 (voice), E-mail: special_needs@rccl.com Fax: 954-628-9622. For further assistance, your clients may ask for a Complaint Resolution Official (CRO). Our CROs have been trained and are aware of applicable U.S. Department of Transportation disability regulations as well as our polices and procedures. They will be glad to respond to your client’s concerns. Our CROs are available at all U.S. ports of departure and on all of our ships. In all cases, to ensure proper service, Royal Caribbean must be notified in advance regarding any guest with disabilities. Please make sure to notify the Access Department at the time of booking to find out any applic able processing requirements and/or necessary procedures for boarding our ships. †Requests for transportation accommodations for guests with access needs must be faxed to the Access Department on travel agency letterhead at least 30 days prior to sailing Please e-mail requests to special_needs@rccl.com or fax to 954-628-9622. For special dietary requests, see e-mail addresses on 306. GENERAL INFORMATION 16
PLANNING YOUR PERFECT CRUISE Planning for a cruise vacation can be half the fun. On a Royal Caribbean International ® vacation, we’ve taken care of nearly everything. In order to help you get ready, we’ve put together this collection of some of the most commonly asked questions. Gathering Documents Make sure you have the proper forms of identification needed for your particular trip. Give yourself plenty of time to obtain or renew your passport, if necessary. In order to make the boarding process as simple as possible, we strongly encourage you to visit www.RoyalCaribbean.com/ onlinecheckin to check in online. If this is not possible, your boarding forms will be included automatically with your cruise documents. Please fill out these forms before you leave home. Pack For The Weather Average travel-period temperatures are as follows: Alaska and Canada range from 54˚ to 65˚F; Caribbean and The Bahamas are 80˚F, while Bermuda is in the mid-70s; Northern Europe is 51˚F, Western Europe is 56˚F and the Mediterranean is in the mid-70s; Mexico and Hawaii are 77˚F, Australia and New Zealand are hot and humid in the summer. See the “What Should I Pack?” section on page 295 for additional suggestions. before You board Don’t forget to pack your passport, other cruise documents, valuables and medications in your carry-on bag. You’ll need your passport and cruise documents to board the ship. Getting To The Ship Transportation between the airport and the sea port is offered as “Transfers” that may be included with our Packaged Air or Hotel offerings, or purchased separately with ChoiceAir. You can also purchase this service separately. See the section on page 218 for details. boarding The Ship Please refer to the Guest Ticket Booklet for specific boarding times. Ask a travel agent about the boarding process or see page 218. Can I Join My Cruise After It Starts Or Disembark before It Ends? It depends on the specific itinerary of your cruise, your nationality, and various United States and foreign laws. Joining the cruise at one of its portsof-call or leaving the cruise prior to its scheduled termination point may be prohibited by law. If you need to join late or leave early, or both, submit your request in advance and we will tell you whether your proposed changes will be permitted. For more information visit www.RoyalCaribbean.com and search for information on “partial cruises.” There is a cut-off date for submitting this information, so make your request early. Please note that no refunds, prorated or otherwise, are granted to customers who join their cruise late or leave their cruise early. Certain governments impose fines or other charges when a guest permanently disembarks from a cruise before its final port-of-call. The guest will be responsible for those charges. Do I Need A Passport?* Yes, but there are some exceptions for U.S. citizens sailing on certain domestic voyages. Please see below for details. Before leaving home, please take a few minutes to familiarize yourself with the required travel documents you will be asked to provide prior to boarding the ship. Caution: The requirements described below are government regulations and policies. They are subject to change without notice. It is the sole responsibility of the guest to identify and obtain all required travel documents and have them available when necessary. These appropriate valid travel documents, such as passport, visas, inoculation certificate and family legal documents, are required for boarding and reentry into the United States and other countries. For your protection, we recommend that your passport book expiration date not occur within six (6) months following the voyage termination date. The name on your cruise line or airline reservation must match the name on your passport book or other identification documents. Guests who do not possess the proper documentation may be prevented from boarding their flight or ship RoyalCaribbeanIncentives.com or from entering a country and may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation... Consecutive Sailings Guests on consecutive sailings must ensure they have the proper travel documents for their cruise vacation. Domestic Travel Western Hemisphere Travel Initiative (WHTI) The Western Hemisphere Travel Initiative (WHTI) requires all travelers to and from the United States, Canada, Mexico, the Caribbean and Bermuda to present a valid passport book or other Department of Homeland Security-approved document that establishes the bearer’s identity and citizenship in order to enter or reenter the United States unless otherwise noted below. For more information on this program visit: www.getyouhome.gov/ WHTI-Compliant Documents A valid passport book is already a requirement for international travel and for entering the United States by air. Cruise Travel Open-Loop Sailings An open-loop cruise (voyages that begin in one U.S. port and end in another U.S. port) will require a valid passport book or other WHTI-compliant document for entry or reentry into the United States. Closed-Loop Sailings Only a valid passport book or other WHTI-compliant document will be accepted for entry or reentry into the United States. U.S. citizens on closed-loop cruises (cruises that begin and end or depart at the same U.S. port), will be able to enter or depart the U.S. with proof of citizenship such as a government issued birth certificate and laminated government issued picture I.D. denoting photo, name and date of birth. A U.S. citizen under the age of 16 will be able to present either an original, notarized or certified copy of his or her birth certificate, a Consular Report of Birth Abroad issues by DOS, or Certificate of Naturalization issued by U.S. Citizenship and Immigration Services. In the absence of any of the documents listed †What Does The Cruise Price Include? The price of your cruise vacation includes accommodations, most dining options, nightly entertainment and most onboard activities. Prices are cruise-only, per person, based on double occupancy in U.S. dollars and vary based on date of reservation, sailing date and stateroom category. Prices are subject to change without notice. The cruise vacation price does not include air transportation (except as noted); transfers (except as noted); optional shore and land excursions; meals and accommodations ashore (except as noted); certain beverages; casino gaming; photographs; gratuities; telephone calls; specialty restaurants onboard certain vessels; purchases from the ship stores; or items of a personal nature such as medical services, laundry, massages, Spa treatments or salon services. Some of these items may be purchased separately. †What Does The Cruisetour Price Include? The cruisetour price includes the standard cruise components plus all transportation, hotels, transfers and sightseeing as indicated in this brochure. Meals on the land portion of the tour are not included except as indicated. The cruise/cruisetour fares quoted also do not include any applicable government taxes, fees or surcharges that may be assessed by any governmental or quasi-governmental agencies. Such assessment is subject to change without notice at any time, whether or not you have a confirmed booking under deposit or if you have made final payment. Converting A Cruisetour To A Cruise-Only Guests who convert their cruisetours to a cruise-only booking within 42 days of the start date of the tour segment of the cruisetour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the cruisetour and/or its length. For the specific amount of the charge, visit www.RoyalCaribbean.com/cruisetourcancellationpenalties Note: No refunds will be made if you don’t show up for your cruise or cruisetour vacation, or if you interrupt or cancel your vacation once it has begun. above, guests will be required to present bOTH an identification and citizenship document from each of the lists below in order to embark our vessel. The name on both documents needs to match the name on the cruise line reservation. If it does not as a result of marriage or divorce, guests will need to provide their state, county or province issued marriage license or divorce decree. Guests who legally change their name will need to present a court document. Closed-Loop Identification Documents • Laminated driver’s license or identification card issued by a federal, state, provincial, country, territory or municipal authority • All identification documents must have a photo, name and date of birth Closed-Loop Citizenship Documents** Government issued: • U.S. Birth Certificate (original) • U.S. Birth Abroad Certificate (original) • U.S. Naturalization Certificate (original) • U.S. Certificate of Citizenship (original)
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General Information - Royal Caribbean

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