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Business as well as proven tips, tricks and methods that will be of invaluable help to staff leading change from within the organisation. A change management programme will inevitably encounter obstacles, ranging from managerial resistance and budgetary constraints, to the limits of legacy systems and company culture problems. Personal attitudes can also put a spanner in the works if those in the company are fearful of change, are too busy to take it on or are too complacent about it. “It’s down to every single member of every team to first accept that there will be days when we fall into one of these categories,” says Rayner. “We are all human after all. The trick is to recognise those days for what they are and not let them turn into weeks or months.” Atkinson believes obstacles lie in people, processes and technology. The most complex of those is people, as resistance can be covert, making it difficult to manage. “Industry techniques, such as stakeholder analysis and engagement and communication planning, are a great help in overcoming these resistors, but they need constant attention,” he says. With two decades of change management experience behind him, JFSC’s Jeacock says the key to a successful programme comes down to several factors. These include strong communication with staff, a realistic timescale, a common-sense approach and a ‘willdo’ attitude, board support and good governance of the project. A massive advocate of engaging every employee with change, Jeacock has created roles for voluntary change champions at the organisation to dispel any resistance. Their job is to give feedback to management about how the programme is affecting staff, to clarify any areas of concern and in particular to dispel any worrying rumours. “You have to bring staff with you,” he says. Rayner has another important message for any organisations proposing to transform the way they’re run. “Change doesn’t have to be arduous or threatening,” she says, adding: “Although it can be hard work at times, we have a lot of fun.” n EMMA DE VITA is a freelance business writer SIGNS THAT YOUR COMPANY MIGHT NEED TO CHANGE Are you concerned your company might be struggling to keep abreast of the market? Answer yes to two or more of these statements and it might be worth considering whether you should undertake a change management programme. The following list isn’t definitive or ‘right’, it’s a starting point for reflection. 1 Your customers/users are complaining about your products/services. Your employee engagement/staff survey data 2 is showing a downward trend – or if it’s the first time you’ve run it, is simply not indicating your business is a great place to work. 3Staff sickness/absenteeism is increasing and/or churn rate is high. This isn’t a sign you have ‘the wrong people’; it’s a signal that the leadership and/or culture is in need of attention. 4 Whistleblowing. If people need to tell someone else what is wrong in your business, and they can’t tell you, you have a problem. 5 New entrants to the market can offer what you do more efficiently/for less. Can you remain competitive? 6 Revenue/cost targets aren’t being hit. www.blglobal.co.uk january/february 2016 55
Corporate Commercial & Trust From finance houses and utility companies to entrepreneurial start-ups and internet businesses, we understand that you need high quality accurate and pragmatic advice. At Parslows we work closely with our clients to ensure a prompt and practical service that you can rely on. For expert advice, please call Mason Birbeck on 01534 630530. Corporate Commercial Trust Dispute Resolution & Court Work SME Personal Law Risk and Regulatory Property 17 Broad Street, St Helier, Jersey, JE2 3RR T: 01534 630530 E: enquiries@parslowsjersey.com W: parslowsjersey.com
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