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Welcome to the latest edition of Health Matters I think you will find the stories of Paddy Lyons and Michael O’Shea inspiring and they show that the fundamental reform of disability services in this country is working, moving away from the large institutional type model of service to a model where people with a disability live in the community. Paddy and Michael now have their own space and individual freedoms – like making a cup of tea for yourself and your guests – that we all take for granted. I visited the headquarters of the National Medical Card Unit just off the M50 in Finglas. I was amazed by the sheer scale of the work involved, with over 20,000 queries to be handled each week. Huge boxes of mail are delivered every morning to be sorted and dealt with. And the main theme that I took from my visit was the compassion and understanding that the team had for the clients and the long lengths they go to to help get applications over the line. In this edition, we also look at how staff in the HSE can use social media such as Twitter and Facebook to engage better with the public and to promote their services. The Digital Team talk us through the changes in the way information is delivered to the public in the modern age, with the majority of people engaging with information on their laptops and mobile phones and on social media. Anyone who checks out the 10 Facebook handles or 10 Twitter handles under the HSE banner can see the amazing work that they do. As ever, we welcome your ideas and feedback on the magazine. Drop us an email at healthmatters@hse.ie A big thank you to all of our contributors to this edition and I hope you find plenty of interesting reading in it. Joanne Weston Joanne Weston, Editor This magazine is produced by the HSE <strong>Communication</strong>s Division Publishers: Celtic Media Group www.celticmediagroup.ie Feedback: Send your feedback to healthmatters@hse.ie 14 National Medical Card Unit Contents You Section 08 LIVING ORDINARY LIVES IN ORDINARY PLACES Paddy and Michael share their stories of moving from care home setting to their own home in the community 11 #HELLOMYNAMEIS Kate Granger talks about her campaign for compassionate care among healthcare givers 12 OPERATION TRANSFORMATION HSE staff join the health revolution 14 MEET THE TEAM We meet the Medical Cards staff at their Finglas base and speak to them about their work 17 STRIDES FOR LIFE Cancer survivors speak about recovery programme 18 QUITTING FOR GOOD We talk to two people who have kicked the cigarette habit, including Operation Transformation leader Lucy 20 STAFF AWARDS IN LIMERICK Eight inspiring winners named in ceremony 22 TIME TO BLOSSOM Anne Marie Frizzell launches new book 24 EUGENE VOLUNTEERS IN ETHIOPIA Anaesthesiologist from Co Cork makes fourth trip to African country 24 GOOD NEWS FOR ORTHODONTICS Graduation day celebrations in Co Louth 25 BRAVERY AWARD Dublin nurse honoured after heroic rescue EXCELLENCE IN COACHING Niall Gogarty gets award 26 A YEAR ON HSE Information Officer Richard Corbridge reflects on his first year Features 28 UNDER THE WEATHER Get advice and get better with the help of this website 30 MANORHAMILTON TEAM Pensions Unit develops Family Law Expertise 32 USING SOCIAL MEDIA The Digital Team explain how the Health Services can get the most out of new media 34 MATERNITY STRATEGY Roadmap for the improvement of services over the next 10 years
61 46 HEALTH MATTERS spring 2016 36 REFORMING THE HEALTH SERVICES SRG Shares updates on health service reform 38 INFANT MENTAL HEALTH Three new posters promote good baby mental health 39 SUPPORT PERSON’S ROLE Listening service for all HSE staff 40 ADDICTION SPECIALIST DELIVERS WORKSHOP Marion Rackard speaks to Dr Martha Schmitz 41 PEOPLE STRATEGY UNVEILED HSE sets out its future ambitions 42 FITNESS THROUGH FOOTBALL Innovative men’s health programme developed between the HSEand FAI 44 STAFF ENGAGEMENT Creating a positive culture in the HSE 46 TALLAGHT PATIENT SURVEY Hospital leads the way in patient advocacy 48 TOBACCO-FREE CAMPUS New resource designed to support service managers 50 SERVICES FOR OLDER PEOPLE UNVEILED IN MID WEST Major developments deliver modern, spacious accommodation 39 22 spring 2015 | health matters | 03
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Lifestyle SKODA OCTAVIA VRS 230 EST
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