Lessons Learned from South Sudan Protection of Civilian Sites 2013–2016

Lessons Learned from South Sudan Protection of Civilian Sites - 75
Annex II - Mutual agreement on engagement of humanitarians and the IDPs
Ground rules:
1. Humanitarians and IDPs have the right to work in a peaceful environment.
2. Humanitarians operate without a political bias and will provide support to all IDPs regardless of religion,
ethnicity or political views.
3. IDPs respect the implementing mandate and operational decisions of humanitarians.
4. IDPs have the right to refuse services from any service provider (freedom of choice) but not to obstruct
service provision or intimidate humanitarian workers.
5. A two-way communication is allowed and acted upon by IDPs and humanitarians actors through different
channels of communication such as camp committee meetings, community representative meetings or
complaint / feedback mechanism.
6. IDPs are entitled to raise complaints and to get timely feedbacks to their complaints.
7. Humanitarians have the right to refuse services to IDPs for serious misconduct including the following
reasons:
- Verbal abuse - threaths and harassement - violent confrontations and asaults.
Implications if the rules are not abided by:
1. Camp management and service providers will meet to discuss and agree on the consequences of the
incident and what measures will be taken by humanitarian partners (such as partial or complete suspension
of services, exclusion made of life saving services).
2. Camp management and community leaders will immediately meet to discuss the incident and the different
parties involved. Humanitarians will inform the community leaders of any change to services in the event of
a breach in ground rules.
Conditions for resumption of services:
1. Individuals responsible of the incident shall be identified to UNPOL.
2. Any stolen properties, goods are returned to the affected individuals or humanitarian organization.
3. Camp management along with the service providers will engage the community leadership in a meeting:
a. to understand and discuss the causes and triggers of the incident;
b. to find a solution;
c. to identify the collective measures necessary to avoid such incident to reoccur.
4. The community will need to express in writing the causes and the solutions.
5. Camp management and the service provider will provide a written response on the restart date or the need
for additional discussions or assurances.
6. The process of discussions, proposed solutions and written responses will continue until a mutually agreed
upon resolution is found.
By signing this document, camp management and the community leadership pledge to work together, support the
management structures and to keep services continued for as long as needed.
Camp Manager Name
Signature of the Program officer
Community Leaders Names
Signature
Date:
Date: