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Security & Privacy<br />
Security<br />
Use SSL encryption (required for customer login security and transfer of customer data to paypal).<br />
Privacy<br />
Tooltechnic Systems PTY LTD (TTS) is committed to ensuring the privacy of our end users information<br />
in accordance <strong>with</strong> the Australian Privacy Act 1988 , the Australian Privacy Principals 2014 and any<br />
other applicable Australian privacy legislation. The new website will require appropriate security to<br />
ensure compliance <strong>with</strong> the act.<br />
Hosting & Support<br />
Service Level Agreement<br />
Please provide us <strong>with</strong> various SLA options and pricing. We will require access to 24/7 support. Also<br />
provide information as to how your help desk operates ie. ticketing system, remote access etc.<br />
UAT Environment<br />
We will require a UAT environment for ongoing testing of new features and bug fixes to the website.<br />
Hosting<br />
We will require hosting for the new website. Please provide pricing and detail of your preferred hosting<br />
environment.<br />
Disaster Support and Recovery<br />
We will require a disaster support and recovery environment. In the event that the website is down for<br />
a period of an hour and it will take further time to rectify the issue then we would like to revert to the<br />
disaster support and recovery system. Please detail costs associated <strong>with</strong> setup.<br />
Documentation<br />
We will require comprehensive documentation of the entire website build and project.<br />
Software Upgrades<br />
Please detail associated costs for managing software upgrades related to the CMS.<br />
Training<br />
Please include costs associated <strong>with</strong> providing training documentation and training TTS staff on the<br />
management of the new site.<br />
8.
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