DELL_SELF_ENCRYPTING_DRIVES

• If you get an error stating that credentials could not be cleared from the ControlVault for a
single user, you should archive your credentials, trying clearing all user data and then
attempt to clear data for that single user again.
• If you get an error stating that credentials could not be cleared from the ControlVault for all
users, you should consider performing a system reset. Important! Review the Reset
System help topic before performing a reset, as this will clear ALL user security data.
• If you get an error stating that the ControlVault and TPM data could not be backed up,
disable the TPM in the system BIOS. This is done by rebooting the computer, pressing the
F2 key when starting back up to access the BIOS settings, then navigating to the
Security>TPM Security. Then re-enable the TPM and try again to archive your
ControlVault data.
• If you want more detailed information on a specific error message, go to
wave.com/support/Dell.