Sunnybrook Leadership Institute 2016 - 2019 Catalogue

SUNNYBROOK 

LEADERSHIP INSTITUTE 

2016 - 2019 CATALOGUE 

Learning for Everyone at Sunnybrook 

ABOUT US 

PROGRAMS 

FAQs 

TRAINING 

LOCATIONS 

WORKSHOPS 

AWARDS & GRANTS 

REGISTRATION 

A Division of Human Resources 1

A MESSAGE FROM 

SUNNYBROOK’S PRESIDENT & CEO 

AND 

VICE PRESIDENT, 

HUMAN RESOURCES AND ORGANIZATIONAL 

DEVELOPMENT & LEADERSHIP 

At Sunnybrook, our goal is to create a culture of engagement, respect and inclusiveness that 

attracts talent and inspires our employees to achieve excellence. 

Sunnybrook is committed to investing in building our leadership capacity by providing teaching and 

learning opportunities for all our staff, leaders and physicians. 

Organizational Development & Leadership, Human Resources, through the new Sunnybrook 

Leadership Institute, provides programs, workshops and services for all staff - informal, emergent, 

developing and advanced. 

Learning builds confidence, and learning together through the Sunnybrook Leadership Institute 

enriches the experience. 

At Sunnybrook…leadership and learning matters. 

Barry McLellan 

President and CEO 

Marilyn Reddick 

Vice President, Human Resources 

and Organizational Development & 

Leadership 

2

A MESSAGE FROM 

DIRECTOR, HUMAN RESOURCES AND 

ORGANIZATIONAL DEVELOPMENT & LEADERSHIP 

AND 

MANAGER, ORGANIZATIONAL 

DEVELOPMENT & LEADERSHIP 

At Sunnybrook, we know that it is our people who provide the care that enables our reputation for 

excellence. Organizational Development & Leadership, Human Resources, through the Sunnybrook 

Leadership Institute, is committed to supporting all our staff throughout their career and leadership 

journey. 

The Sunnybrook Leadership Institute provides classroom and online learning opportunities for 

professional and personal development. In addition, the Organizational Development & Leadership 

team provides expertise to create customized and holistic approaches for leadership and learning. 

In this catalogue you will find information about programs, workshops and services designed to 

develop and enhance the knowledge and skills needed to thrive in your career. These skills facilitate 

interprofessional team effectiveness and support individual quality of work and life. 

At Sunnybrook…leadership and learning matters. 

Shamena Maharaj 

Director, Human Resources 

and Organizational Development & 


Christopher Townsend 

Manager, Organizational Development 

& Leadership 

3

TABLE OF CONTENTS 

06 

12 

36 

46 

INTRODUCTION 

SUNNYBROOK 

LEADERSHIP INSTITUTE 

WORKSHOPS 

CERTIFICATE 

PROGRAMS 

OTHER WORKSHOPS 

07 

08 

10 

10 

10 

11 

About Organizational 

Development & 


Workshop 

Competency Matrix 

An Important 

Message to Directors, 

Managers, and 

Supervisors 

Sunnybrook 

Leadership Days 

Organizational 

Development & 

Leadership Week 

How to Register 

for Workshops, 

eLearning, Programs, 

and Customized 

Services 

14 

22 

26 

32 

All Staff 

Emergent Leaders 

Developing Leaders 

Advanced Leaders 

37 

38 

39 

40 

41 

42 

43 

44 

45 

Developing Nurse 

Leaders Program 

(DNLP) 

Educator Development 

Program 

Emergent Leaders 

Development Program 

(ELDP) 

Facilitator 

Development Program 

iLead Quality and 

Patient Safety: 

Fundamentals 

Program 

iLead Quality and 

Patient Safety: 

Advanced Program 

Leadership Certificate 

Program 

Management 

Excellence Program 

(MExP) 

Teaching for Learning 

and Collaboration 

(TLC) Program 

47 

48 

48 

49 

50 

51 

52 

53 

54 

54 

55 

eLearning Design and 

Development 

Financial Planning 

Health and Wellness 

Internationally Educated 

Professionals (IEP) 

Effective Meetings and 

Presentations eLearning 

Patient Administrative 

Associate (PAA) 

Education 

Patient Administrative 

Associate (PAA) 

Review Day 

Patient Service Partner 

(PSP) Training 

Patient Service Partner 

(PSP) Workshop: 

Working Together on a 

Patient Care Unit 

Personality Dimensions 

Preparing for Retirement 

4

56 

60 

64 

70 

CUSTOMIZED 

SERVICES 

CONTINUING EDUCATION 

SUPPORT FUND 

(CESF) 

FREQUENTLY ASKED 

QUESTIONS 

AND 

OTHER RESOURCES 

INDEX AND 

LOCATIONS 

57 

58 

Customized eLearning 

Design 

Customized 

Organizational 

Development & 

Leadership Services 

61 

62 

63 

Education Tuition 

Reimbursements 

Awards and Grants 

Speaker Support Fund 

64 

68 

Frequently Asked 

Questions 

Other Resources 

70 

72 

Index 

Locations 

Hospital Rd. 

H 

Life Saving Dr. 

5

Introduction 

07 

08 

10 

10 

10 

11 

About Organizational 

Development & Leadership 

Workshop Competency Matrix 

An Important Message to Directors, 

Managers, and Supervisors 

Sunnybrook Leadership Days 

Organizational Development & 

Leadership Week 

How to Register for Workshops, 

eLearning, Programs, and 

Customized Services 

The Sunnybrook Leadership Institute 

Catalogue – Building Your Leadership 

Capacity 

This catalogue describes learning opportunities that are available to 

everyone at Sunnybrook – staff, leaders and physicians. Our hope is to 

help you find leadership learning opportunities that are specific to your 

current and aspirational leadership role within the organization. 

This catalogue also outlines other services offered such as lunchtime 

wellness workshops, training for PSPs and PAAs and workshops for 

those who wish to improve their ability to educate others. You will also 

find workshops on how to design and develop eLearning modules, 

which will help you leverage learning within your department or across 

the organization. As well, we describe our customized services to help 

departments to become more effective. Finally, if you are participating 

in formal education outside of Sunnybrook, there is information on how 

to access our tuition reimbursement fund, the Continuing Education 

Support Fund (CESF). 

We hope you are encouraged to take the time to invest in yourself and 

be more at Sunnybrook. 

The Organizational Development and Leadership Team 

6 

Introduction

About Organizational Development & Leadership (OD&L) 

The goal of Organizational Development & Leadership is to assist in the pursuit of organizational effectiveness. Our five 

strategic priorities are: 

1 2 3 4 5 

1. Leadership Development: Builds the capacity of staff and teams to achieve organization, team and individual goals. 

2. Learning Management System: Supports our teachers and learners by enabling content growth and capacity building. 

3. Educator Development: Supports the design of innovative methods of teaching and learning. 

4. Partnerships: Create and leverage internal and external partnerships to enhance interprofessional collaboration. 

5. Systems Change: Support organizational change and transition initiatives both social and technical systems (people, 

process and strategy). 

Introduction 

7

Workshop Competency Matrix: Sunnybrook Leadership Institute 

Sunnybrook Leadership 

Supporting the 

Institute 

Performance 

(SLI) 

Management 

- Supporting 

Program Core 

Sunnybrook’s 

Competencies 

Core and Leadership Competencies 

The goal of the Performance Management Program is to create a culture of engagement, respect and 

inclusiveness that attracts and inspires employees at all levels and in all roles, to achieve personal and 

professional excellence. The six CORE competencies and two LEADERSHIP competencies are the foundation 

Competencies are a set of behaviours that encompass skills, knowledge, abilities and personal attributes that help 

us understand what is expected and what we need to do in our day-to-day roles. Sunnybrook has identified six core 

competences that are foundational for all staff. Two leadership competencies have been developed for our emergent, 

developing and advanced leaders. Each of the workshops in this SLI Catalogue has been matched to at least two of the 

Core or Leadership competencies. This match indicates the key competencies addressed in the workshop. 

this review process. Each of the workshops in this SLI Catalogue has been matched to at least two of the Co 

or Leadership competencies. This ‘match’ indicates the key competencies addressed in the workshop. 

The charts that follow will assist in you selecting workshops that address the competencies in which further 

learning and skills development are of interest. Read on to continue your learning and development journey 

The charts that follow will assist you in selecting workshops to further your learning on specific competencies. Read on to 

continue your learning and development journey. 

SUNNYBROOK LEADERSHIP INSTITUTE (SLI) 

CORE COMPETENCIES 

Workshop Titles 

For ALL Staff 

Each workshop below is matched to one or more of our Sunnybrook 

Competencies. This match indicates the key competencies addressed 

in the workshop. 

Teamwork and Collaboration 

Communication 

Conflict Resolution 

Emotional Self Awareness / 

Professional Behaviour 

Change Management 

Operational Ability 

Workshops for All Staff, Leaders and Physicians 

Conflict: Understanding Your Style 

Crucial Conversations 

Crucial Conversations Applied 

Cultural Intelligence 

Developing Positive Assertiveness 

Emotional Intelligence 

Health Literacy: An Introduction 

Health Literacy: Applying Universal Precautions to Teaching Patients/Families 

Health Literacy: Teach Back 

How to Give and Respond to Feedback 

LIVE Sunnybrook 

Myers-Briggs Type Indicator (MBTI): Developing Self Awareness 

Preparing for an Interview 

Secrets of Being a Successful Team Member 

The Power Within: Building Personal Resilience for Healthcare Professionals 

Thriving During Change: Using What You Already Know 

Understanding and Resolving Conflict 

Writing Clear and Professional Emails 

8 

Introduction

Workshop Titles 

CORE COMPETENCIES 

For ALL Staff 

LEADERSHIP 

Competencies 

Each workshop, below, is matched to one or more of our 

Sunnybrook Competencies. This match indicates the key 

competencies addressed in the workshop. 

Teamwork and Collaboration 

Communication 

Conflict Resolution 

Emotional Self Awareness / 

Professional Behaviour 

Change Management 

Operational Ability 

Leadership and Coaching 

Ability 

Strategic Thinking 

Workshops for Emergent Leaders (Supervisors, Team Leaders, In-Charge, and Physicians)* 

Applied Coaching in Healthcare 

Effective Meeting Management 

Engaging Others Through Storytelling 

Facilitating Meetings: How to Get People Really Talking… 

Foundations of Coaching Dialogue 

Myers-Briggs Type Indicator: Leading Others 

Peer Coaching in a Community of Practice 

Project Management Essentials For the Unofficial Project Manager 

Transforming a Group to a Team 

Workshops for Developing Leaders (Middle Management and Physicians )** 

All About Managing Change 

Applied Emotional Intelligence in Healthcare 

Building Leadership Capacity through Integrative Thinking 

Building Partnerships: The Art of Negotiation 

Career Conversations 

Crucial Accountability 

Crucial Accountability Applied 

Influencer: Strategies for Leading Change 

Living your Leadership Legacy 

Measuring Team Effectiveness 

Mindful Leadership - Building Resilience in Others 

Networking for Success 

Strategic Thinking 

Workshops for Advanced Leaders (Directors, Senior Leaders and Physicians) 

Appreciative Leadership 

Developing Leader Self Awareness Using the Herrmann Brain 

Dominance Index (HBDI) 

Emotional Intelligence for Leaders 

Speech and Presence 

Value-Based Leadership 

* Developing and Advanced Leaders are welcome to attend. 

** Advanced Leaders are welcome to attend. 

Introduction 

9

An Important Message to Directors, Managers, and Supervisors 

Learning is a process and not an event. Research shows that time spent identifying the need for the learning, before the 

learning event, and time spent afterwards reviewing what was learned, will increase the likelihood of applying the new 

knowledge and skills in the workplace. 

Prior to your staff member attending a Sunnybrook Leadership Institute (SLI) workshop, please meet and discuss the 

following: 

• Learning goals relevant to the workshop focus. 

• The strengths and skills that your staff is bringing to the learning experience. 

• Your expectations regarding a change in knowledge, skills and/or behaviour. 

A similar discussion with your staff member needs to take place after the SLI workshop, with a particular focus on: 

• One or two key takeaways pertaining to the workshop content. 

• One or two key skills that your staff will incorporate into day-to-day work. 

• How you (the director, manager or supervisor) will support and encourage a change in behaviour. 

• Setting several dates and times for regular follow-up meetings to discuss his/her progress. 

Sunnybrook Leadership Days 

To support our Emergent, Developing and Advanced Leaders, Organizational Development & Leadership hosts 

Leadership Days three times per year. These events are opportunities to hear from leading-edge external and internal 

thought and practice leaders. You will leave these events motivated, refreshed and inspired to continue on your 

leadership journey. 

Organizational Development & Leadership (OD&L) Week 

Organizational Development & Leadership Week celebrates and promotes the work of the OD&L department. The OD&L 

Week includes week-long events, showcases at each campus, a keynote address, and an online challenge. All events are 

open to Sunnybrook staff, leaders and physicians. 

10 

Introduction

How to Register for Workshops, eLearning, Programs, and 


Visit myEducation on the Sunnynet Quick Links menu or log onto sunnynet.ca/myEducation for information or to 

register for workshops and eLearning modules. 

For In-class Workshops: 

Register early at myEducation 

For eLearning Modules: 

Registration can be completed at anytime at myEducation 

For Certificate Programs: 

Please refer to the Program section of this Catalogue for specific registration information. 

For Customized Services: 

Contact Organizational Development & Leadership at organizational.development@sunnybrook.ca 

Navigating myEducation 

Go to Sunnynet > Quick Links > myEducation 

1. Select ‘Course Registration’ 

2. Type in the workshop or eLearning module title in the 

‘Search for a Course’ field or a key word or acronym (e.g. 

WHMIS) in the same field 

3. Click the ‘Search’ button to view the list of available courses 

4. Click the ‘Register’ button to register for the selected 

workshop or module 

5. Click on the ‘My Learning’ button to see all your current 

registrations, completed courses, and certifications 

Workshop Attendance 

To ensure the most effective interaction and learning, workshops may be cancelled if fewer than 12 people are registered. If 

you must cancel your registration, please go to myEducation to withdraw from the workshop at least 24 hours in advance. 

This allows us to offer your place to someone on the waiting list. 

Introduction 

11


Institute Workshops 

ALL STAFF ................................................................. 

14 

The Power Within: Building Personal Resilience for 

Conflict: Understanding Your Style ..................................... 

Crucial Conversations ................................................................ 

Crucial Conversations Applied .............................................. 

Cultural Intelligence ................................................................... 

14 

14 

15 

15 

Healthcare Professionals ................................................................. 

Thriving During Change: Using What You Already Know.. 

Understanding and Resolving Conflict .................................... 

Writing Clear and Professional Emails ..................................... 

19 

19 

20 

20 

Developing Positive Assertiveness ....................................... 

16 

EMERGENT LEADERS .................................................... 

22 

Emotional Intelligence (EI) ...................................................... 

16 

Applied Coaching in Healthcare .............................................. 

22 

Health Literacy: An Introduction .......................................... 

16 

Effective Meeting Management ............................................... 

22 

Health Literacy: Applying Universal Precautions to 

Engaging Others Through Storytelling ............................... 

23 

Teaching Patients and Families ............................................. 

17 

Facilitating Meetings: How to Get People Really 

Health Literacy: Teach Back ..................................................... 

17 

Talking About What is Really Important ........................... 

23 

How to Give and Respond to Feedback ........................... 

17 

Foundations of Coaching Dialogue ....................................... 

24 

LIVE Sunnybrook .......................................................................... 

18 

Myers-Briggs Type Indicator (MBTI): 

Myers-Briggs Type Indicator (MBTI): Developing 

Leading Others ................................................................................ 

24 

Self-Awareness ............................................................................ 

18 

Peer Coaching in a Community of Practice ..................... 

24 

Preparing for an Interview ....................................................... 

18 

Project Management Essentials for the Unofficial 

Secrets of Being a Successful Team Member ............... 

19 

Project Manager ................................................................................... 

25 

Transforming a Group to a Team ........................................... 

25 

12 

Sunnybrook Leadership Institute Workshops

DEVELOPING LEADERS .............................................. 

26 

ADVANCED LEADERS ............................................... 

32 

All About Managing Change ........................................................ 

Applied Emotional Intelligence in Healthcare .................... 

Building Leadership Capacity through 

Integrative Thinking ........................................................................ 

Building Partnerships: The Art of Negotiation .................. 

Career Conversations ..................................................................... 

Crucial Accountability ................................................................... 

Crucial Accountability Applied ................................................. 

Influencer: Strategies for Leading Change ........................... 

Living Your Leadership Legacy ................................................. 

Measuring Team Effectiveness ................................................. 

Mindful Leadership and Building Resilience in Others ... 

Networking for Success ................................................................ 

Strategic Thinking ............................................................................ 

26 

26 

27 

27 

28 

28 

28 

29 

29 

29 

30 

30 

30 

Appreciative Leadership ........................................................ 32 

Developing Leader Self-Awareness Using Herrmann 

Brain Dominance Instrument (HBDI) ................................. 32 

Emotional Intelligence for Leaders ..................................... 33 

Speech and Presence ................................................................ 33 

Value-Based Leadership ......................................................... 34 

Sunnybrook Leadership Institute Workshops 

13



These workshops are available 

to All Staff (individuals who 

are direct employees of 

Sunnybrook), Leaders and 

Physicians 

CONFLICT: UNDERSTANDING 

YOUR STYLE 

Related Workshops: 

• Crucial Conversations 

• Understanding and Resolving 

Conflict 

Duration: 3 Hours 

Available: 2016/17 and onward 

Pre-requisite: None 

For: All Staff 

Description 

Each of us has preferences for how we behave and cope when we find ourselves in conflict situations. Reflection about what 

you do and say (your actions and behaviours) when in conflict will help you to identify your preferences. In this workshop, 

you will have an opportunity to explore your usual conflict-managing style preferences, learn more about the style choices 

you and others have available and how to use different style choices more effectively. 

CRUCIAL CONVERSATIONS 



Available: 2016/17 and onward For: All Staff 


• Conflict: Understanding Your Style 

• Crucial Accountability 

• Developing Positive Assertiveness; 


Conflict 

Description 

A crucial conversation is what happens between two or more people when stakes are high, opinions are opposing, and 

emotions run strong. These are the kinds of conversations that are often not held, or if they are, are handled poorly. 

Both those approaches can lead to unsatisfactory results and undesirable long-term consequences including damaged 

relationships and poor team performance. In this workshop, you will experience the skills needed to have effective and 

productive difficult conversations. 

Strongly Recommended: Attendance at the Crucial Conversations Applied workshop within nine months 

14 

Sunnybrook Leadership Institute Workshops: All Staff

CRUCIAL CONVERSATIONS APPLIED 


Pre-requisite: Crucial Conversations 




• Developing Positive Assertiveness 


Conflict 

Description 

Building on the Crucial Conversations workshop, you will apply the skills acquired in Crucial Conversations to day-to-day 

situations. In this workshop, you will identify the appropriate skills needed to address specific circumstances as presented in 

scenarios based on real-life conversation challenges. This practice will increase your competence and confidence, enabling 

you to have accurate, respectful and safe conversations back at work. 

CULTURAL INTELLIGENCE 

Related Workshop: None 





Description 

Culture encompasses differences in ethnicity, age, education, experience, religion, and all other facets of what makes us 

who we are. In an increasingly diverse healthcare environment, understanding your own personal world view and how it 

may differ from others helps you to better understand and communicate your expectations. In this workshop, you will 

explore the importance of identifying and testing your assumptions as a means for developing and nourishing productive 

relationships. 

Sunnybrook Leadership Institute Workshops: All Staff 

15

DEVELOPING POSITIVE ASSERTIVENESS 








Description 

Depending on the situation, a person may not speak up when it would be good to do so. Conversely, a person may speak 

too forcefully, expressing opinions and ideas in a way that dominates a conversation and overpowers what others may 

want. Neither approach is considered to be communicating with positive assertiveness. In this workshop, you will explore 

and practice assertive communication techniques using planned scenarios and real-life situations. 

EMOTIONAL INTELLIGENCE (EI) 





• Applied Emotional Intelligence in 

Healthcare 

• Emotional Quotient Inventory 

(EQi) for Leaders 

Description 

Emotional Intelligence (EI) refers to the capacity for recognizing our own feelings and those of others, and regulating our 

emotional expression to maintain healthy relationships. Research shows that high EI is a significant factor in leadership and 

professional success and that it can be learned. Through discussion and cases, you will have the opportunity to apply EI 

concepts and competencies to better understand how to integrate them in your daily interactions at work. 

HEALTH LITERACY: AN INTRODUCTION 

Duration: 1 Hour 




• Health Literacy: Applying Universal 

Precautions to Teaching Patients 

and Families 

• Health Literacy: Teach Back 

Description 

Health Literacy is the ability to access, understand, evaluate, communicate and apply information to promote, maintain and 

improve health across the life course. People working in healthcare settings can teach more effectively if they understand 

health literacy and the universal precautions to lessen the effects of low health literacy. This workshop will provide you with 

an overview of health literacy in Canada, the factors that contribute to low health literacy and the universal precautions for 

low health literacy. 

16 


HEALTH LITERACY: APPLYING UNIVERSAL 

PRECAUTIONS TO TEACHING PATIENTS 

AND FAMILIES 


• Health Literacy: An Introduction 

• Health Literacy: Teach Back 





Description 

This workshop is for staff involved in selecting, teaching or developing education for patients and families. It will provide an 

overview of health literacy and the best practices in patient education to lessen the effects of low health literacy. You will 

have an opportunity to engage in a series of discussions and hands-on activities that will provide experience with practical 

strategies for improving patient and family teaching. 

HEALTH LITERACY: TEACH BACK 

Related Workshop: 

• Health Literacy: An Introduction 




Pre-requisite: 

Health Literacy: Applying the 

Universal Precautions to Teaching 

Patients and Families 

Description 

Teach Back is a method that will help you, as a healthcare provider, ensure the information you are teaching is explained 

clearly, is understood, and can be applied by the patient or family. Teach Back is an evidence-based health literacy intervention 

that promotes quality, patient safety and adherence to the teaching delivered. This workshop will provide you with an 

overview of the Teach Back method, an awareness of the competencies needed for an effective teach back, and practical 

ways to apply this method in the hospital setting. The Teach Back method will be practiced using typical teaching scenarios. 

HOW TO GIVE AND RESPOND TO 

FEEDBACK 







Description 

Feedback is about recognizing accomplishments and improving performance. Both happen through meaningful 

appreciative comments as well as raising concerns with clarity and respect. Equally important is how to respond to 

feedback in a thoughtful manner regardless of the skill of the person giving it. This workshop will provide strategies to help 

you communicate feedback respectfully and how to clarify what you are hearing, if needed, when receiving it from others. 

You will also learn how to write actionable comments for a performance review when you are selected as a multi-rater for a 

peer or a manager. 


17

LIVE SUNNYBROOK 






Description 

Sunnybrook Health Sciences Centre means many things to many people, but what seems to be common is that Sunnybrook 

is there for people when it matters most. In this interactive and reflective workshop you will explore how Sunnybrook’s 

mission, vision and values are reflected in our professional practices, education and research initiatives. Particular emphasis 

will be placed on discussing Interprofessional Care and Education. This session is critical for all staff who want an overview 

of what Sunnybrook is all about. 

MYERS-BRIGGS TYPE INDICATOR (MBTI): 

DEVELOPING SELF-AWARENESS 






• Developing Leader Self-Awareness 

using Herrmann Brain Dominance 

Instrument (HBDI) 

• Myers-Briggs Type Indicator 

(MBTI): Leading Others 

Description 

An important part of leadership development is taking the time to understand ourselves and the impact we have on others 

and vice versa. After completing a Myers-Briggs Type Indicator (MBTI) assessment, you will explore your innate preferences 

with respect to mental energy, information gathering, decision making and lifestyle/work patterns. Particular emphasis will 

be placed on communication and identifying the kind of information you need to function optimally. You will also have an 

opportunity to consider the preferences of others and how to adapt to their needs. 

PREPARING FOR AN INTERVIEW 






Description 

Would you like to excel at your next interview but you don’t know what to expect? This workshop will help you prepare 

for your next job interview. You will find out about the typical interview process and the usual questions, including the 

behaviour-based interview (BBI) questions that the interviewer might ask. You will develop sample responses to these usual 

questions and practice them in an interview scenario. There will also be an opportunity to ask, and receive responses to any 

questions and concerns that you have. 

18 Sunnybrook Leadership Institute Workshops: All Staff

SECRETS OF BEING A SUCCESSFUL 

TEAM MEMBER 






Description 

Anyone can be a team member and yet not everyone is a great team member. Cooperation, collaboration, and dialogue are 

just a few of the secrets to becoming and sustaining your success as a valued team member. In this workshop, you will 

learn how to develop strong and effective collaborative relationships with your manager, peers and/or direct reports. 

THE POWER WITHIN: BUILDING 

PERSONAL RESILIENCE FOR HEALTHCARE 

PROFESSIONALS 


• Mindful Leadership and Building 

Resilience in Others 





Description 

Healthcare leaders face unique challenges of constant change, staff turnover, and other pressures from internal and external 

sources. In this workshop, you will learn about the multiple factors of resilience that will help you become more aware of 

your own roadblocks and develop your own practices and strategies to build your resilience. There will also be opportunities 

for individual reflection and dialogue with others. By the end, you will leave with an increased understanding of the 

value of resilience in achieving individual and organizational wellness. 

THRIVING DURING CHANGE: USING 

WHAT YOU ALREADY KNOW 



Available: 2017/18 and onward 



Description 

Every day we experience change. At times, it can seem daunting. However, one fact is certain: you already know how to 

deal with it. What is important is gaining the understanding that there is a specific process that you undergo during change. 

The more you understand it, the more you will come to know what to expect along the way. This workshop will help you 

anticipate change and adapt your responses in order to create a more satisfying experience. It will also build on change 

strategies you have used in the past so you are able to face change with confidence. 


19

UNDERSTANDING AND RESOLVING 

CONFLICT 







Description 

Recognizing when there is conflict and identifying the sources underlying it are the first two steps in moving to resolution. 

This workshop will provide you with the knowledge and skills that will help you, through dialogue, to discover the sources 

of conflict for all parties. You will learn techniques that will help you to clarify the other person’s concerns, communicate 

your own, and apply strategies that can lead to a mutually agreed goal. 

WRITING CLEAR AND PROFESSIONAL 

EMAILS 


Duration: 20–25 Minutes 




Description 

Research tells us that a poorly worded email can not only misinform the recipient or misrepresent facts, it can also damage 

relationships and, in some cases, cause or escalate legal issues. With so many meetings and other demands on your time, 

you might be tempted to write an important email in an improper manner. This eLearning module will provide you with the 

tools needed to write your messages and ideas clearly and persuasively to colleagues and other stakeholders. 

20 


“ 

Before you are a leader, success is all about 

growing yourself. When you become a leader, 

success is all about growing others. 

” 

— Jack Welch 


21



These workshops are for 

Emergent Leaders: Supervisors, 

Team Leaders, In-Charge Roles 

and Physicians. 

Developing and Advanced Leaders are 

welcome to attend. 

APPLIED COACHING IN HEALTHCARE 


• Peer Coaching in a Community 

of Practice 



Pre-requisite: Foundations of Coaching Dialogue 

For: Emergent Leaders 

Description 

We face unique challenges of working as a coach leader in healthcare. Many coaching conversations happen on-the-go 

with patients, students, colleagues and teams. One of the myths of coaching is that different situations need different 

interventions. In this workshop, you will learn how a simple coaching process can help people move forward in their unique 

circumstances. You will also deepen your coaching skills through detailed practice and reflection. 

EFFECTIVE MEETING MANAGEMENT 

Duration: 90 Minutes 


Available: 2016/17 and onward For: Emergent Leaders 


• Facilitating Meetings: How to 

get People Really Talking about 

What Is Really Important 

Description 

Sometimes it seems that so much time is spent in meetings that it becomes difficult to get other work done. A key part of 

having effective meetings is how well the chairperson plans the meeting, facilitates during it and follows up on key action 

items afterwards. Using Sunnybrook’s Board Committee, Guidelines for Presenters, this workshop will provide you with tools 

to reduce the amount of time spent in meetings and make them more productive. 

22 

Sunnybrook Leadership Institute Workshops: Emergent Leaders

ENGAGING OTHERS THROUGH 

STORYTELLING 


• Speech and Presence 





Description 

Storytelling is a powerful tool that leaders and educators use to engage listeners and learners whether they are patients, 

families, staff or students. Stories can be based on past events, present situations or future projections. When training, 

teaching, sharing a vision or an idea, well-told stories call people to action. In this workshop, you will explore how to use 

storytelling to influence organizational culture, help others connect with a purpose, and build engagement. 

FACILITATING MEETINGS: HOW TO 

GET PEOPLE REALLY TALKING ABOUT 

WHAT IS REALLY IMPORTANT 




Pre-requisite: Effective Meeting Management 


Description 

There are times after leading a meeting that we may feel there has been little engaged discussion in spite of our best 

efforts. Research indicates this happens when we focus on meeting outcomes and do not use effective team processes 

that encourages members to share information, handle conflict and make decisions. This session will provide you an 

understanding of how groups work in a meeting setting and how to create an environment that will build participation and 

dialogue. 

Sunnybrook Leadership Institute Workshops: Emergent Leaders 

23

FOUNDATIONS OF COACHING DIALOGUE 


• Applied Coaching in Healthcare 

• Peer Coaching in a Community 

of Practice 





Description 

In this workshop, you will examine how Solution-Focused dialogue can be a simple yet powerful tool in bringing about 

positive change within and among people. This workshop is specially designed so that you can coach in ten minutes or less 

just by using three simple types of questions. You will find this session to be highly hands-on and practical as it requires 

practice to develop fluency in learning the language of coaching. 

MYERS-BRIGGS TYPE INDICATOR (MBTI): 

LEADING OTHERS 





Myers-Briggs Type Indicator: 

Developing Self-Awareness 


• Developing Leader Self-Awareness 

using the Herrmann Brain 

Dominance Instrument (HBDI) 

Description 

Leading teams can be challenging and time consuming. Using your Myers-Briggs Type Indicator (MBTI) report, you will 

explore how your MBTI type influences your leadership style. In this workshop, you will have an opportunity to identify blind 

spots, leverage your type strengths, and create a leadership development plan. In addition, you will have an opportunity to 

consider how your followers may experience your leadership style and how you can adapt to others’ styles, as needed. 

PEER COACHING IN A COMMUNITY OF 

PRACTICE 


• Applied Coaching in Healthcare 



Pre-requisite: Foundations of Coaching Dialogue 


Description 

As part of integrating coaching skills, peer coaching in a community of practice enables people to learn with and from 

others by sharing wisdom from their own lived experiences. It is particularly useful for both applying and sustaining what is 

learned because it allows for experimentation of new ideas while integrating practical models. In this workshop, you will use 

the peer-coaching method to customize your learning including exchanging personalized feedback with your peers. 

24 

Sunnybrook Leadership Institute Workshops: Emergent Leaders

PROJECT MANAGEMENT ESSENTIALS FOR 

THE UNOFFICIAL PROJECT MANAGER 


• Influencer: Strategies for Leading 

Change 





Description 

Being a project manager is more than managing logistics, project deliverables, and a project schedule to complete the work 

on time. Being unofficial also means that it is equally important to have the ability and skills that inspire the team to contribute 

to the project success using your ‘informal authority’. This workshop will assist you to identify of the mindsets, skillsets, 

and toolsets that will assist you to consistently bring a project to successful completion. 

TRANSFORMING A GROUP TO A TEAM 






Description 

Transforming a group of individuals into a cohesive team can feel like a huge challenge. In this on-line module, you will be 

presented with different models outlining the stages of team development. At the end of this eLearning module you will 

see how the models complement each other. As well, you will have ideas about what could be done at each stage of team 

development to help the group move towards becoming a fully functioning, high performing, and cohesive team. 

Sunnybrook Leadership Institute Workshops: Emergent Leaders 

25



These Workshops are for 

Developing Leaders: 

Middle Management and 

Physicians. 

Advanced Leaders are welcome 

to attend. 

ALL ABOUT MANAGING CHANGE 



Available: 2016/17 and onward For: Developing Leaders 



• Influencer: Strategies 

for Leading Change 

• Project Management 

Essentials for the Unofficial 

Manager 

Description 

Remember the days when we spoke about change as something that had a beginning and an end? Now, we live in a world 

of constant change. In this workshop, you will learn about the evolving theory of change and explore a scalable model that 

you can apply to any size of change initiative, from simple to complex. Bring either a change project that you are about to 

introduce or one from the past that did not turn out as well as you had hoped. 

APPLIED EMOTIONAL INTELLIGENCE IN 

HEALTHCARE 



• Emotional Intelligence 

for Leaders 



Pre-requisite: Emotional Intelligence (EI) 

For: Developing Leaders 

Description 

The field of healthcare is charged with emotions. When responding to unforeseen situations and tremendous pressures 

leaders are challenged to recognize their emotional triggers and regulate their emotional expression at work. In this 

workshop, you will further enhance your understanding of how emotional intelligence strategies can help you to selfmanage 

in pressured situations and manage stress in a healthy way, while sustaining your sense of wellbeing and resilience. 

26 

Sunnybrook Leadership Institute Workshops: Developing Leaders

BUILDING LEADERSHIP CAPACITY 

THROUGH INTEGRATIVE THINKING 






Description 

One of the key roles of a leader in a modern healthcare organization is to make robust choices. Often these choices 

inevitably involve competing priorities and tension among many variables within a complex organizational fabric. In this 

workshop, you will learn how to leverage seemingly disparate knowledge in order to build creative resolutions. 

BUILDING PARTNERSHIPS: THE ART OF 

NEGOTIATION 






• Emotional Intelligence (EI) 

• Foundations of Coaching 

Dialogue 

Description 

You negotiate every day. It may be with patients, families, vendors, colleagues, your manager or direct reports. In successful 

negotiations, the needs of all parties are explored. This means there is two-way communication, expectations are expressed, 

possibilities are generated, and the best outcome is achieved without damage to relationships. In this workshop, you will 

learn and practice the skills you need to become a win-win negotiator. 

Sunnybrook Leadership Institute Workshops: Developing Leaders 

27

CAREER CONVERSATIONS 







Description 

The Leadership and Coaching Ability competency in our Performance Management Program encourages all leaders to 

initiate career conversations with their direct reports. These conversations will help your direct report to identify strengths 

and interests, to seek out and develop skills and confidence and, at the same time, to see a future at Sunnybrook. You will 

leave this workshop with a greater understanding of how to have this type of conversation - one that encourages trust, Self- 

Awareness, and the discovery of opportunities for growth. 

CRUCIAL ACCOUNTABILITY 


• Crucial Conversations Applied 





Description 

There are times when holding another person accountable for performance gaps, unmet expectations, and broken promises 

or commitments cannot be delayed, no matter the person’s position or temperament. Building on the skills acquired in 

Crucial Conversations, you will explore how to clearly and concisely address these situations. In this workshop, you will 

investigate approaches to help you focus on meaningful natural consequences when performance gaps and problems are 

not resolved. 

Strongly Recommended: Attendance at “Crucial Accountability Applied” within six months 

CRUCIAL ACCOUNTABILITY APPLIED 


Pre-requisites: 

Available: 2016/17 and onward • Crucial Accountability 


• Crucial Conversations Applied 



• Conflict: Understanding Your 

Style 

• Developing Positive 

Assertiveness 


Conflict 

Description 

Building on the skills acquired in the Crucial Conversations and Crucial Accountability workshops, you will further explore 

how to have a critical dialogue in situations when agreed-upon expectations are not met. In this workshop, you will have 

the opportunity to practice the skills needed to address performance gaps in scenarios based on real-life situations. This 

practice will enable you to build your competence and confidence to have effective and respectful conversations about 

accountability at work. 

28 


INFLUENCER: STRATEGIES FOR 

LEADING CHANGE 







Description 

Influencing change, whether personal, social or organizational, depends on your ability to diagnose the causes preventing 

you, your team or the organization from implementing sustainable change. This workshop will focus on the six sources of 

influence as identified by VitalSmarts®. This research reveals that change is ten times more likely to be achieved when using 

all six sources. Your skill and confidence to lead sustainable change will be enhanced by identifying and implementing highleverage 

behaviours that lead to desired results. 

LIVING YOUR LEADERSHIP LEGACY 



Available: 2017/18 and onward For: Developing Leaders 


• Emotional Intelligence (EI) 

• Foundations of Coaching 

Dialogue 

Description 

Today’s leaders are asked to do more with fewer resources. In addition, they are expected to coach and mentor employees 

and at the same time navigate diverse and sometimes conflicting expectations. How you respond defines how others see 

you as a leader. In this workshop, you will develop your leadership vision and explore how to practice it mindfully so you can 

demonstrate your vision in everyday interactions. The benefit: you will keep your leadership compass pointed in the right 

direction. 

MEASURING TEAM EFFECTIVENESS 


• Transforming a Group to a Team 





Description 

How do you determine your team’s effectiveness? Do you use metrics that measure productivity or do you gauge it by 

how well everyone on the team gets along? There are many ways to evaluate teams; it depends on how you want to use the 

results. This workshop will examine different team effectiveness measuring instruments and how to use the results to build 

team engagement for continuous improvement. In preparation, you will be asked to participate in three team assessment 

tools. 

Sunnybrook Leadership Institute Workshops: Developing Leaders 

29

MINDFUL LEADERSHIP AND BUILDING 

RESILIENCE IN OTHERS 





Pre-requisite: The Power Within: 

Building Personal Resilience for Health 

Care Professionals 

Description 

This workshop is a second part to The Power Within workshop. With a focus on practical applications of resilience at work, 

you will use a real case as a mini-project in class. The mini-project will help you put your ideas into practice of how to 

increase adaptability in designing organizational processes and structure. In this workshop, you will develop a clear picture 

of what a mindful leader does to build an intentional space with embedded resilience. 

NETWORKING FOR SUCCESS 






Description 

Networking is one of the most powerful tools to support personal and organizational success. In this workshop, you will 

review tips on how to network with others, internally and externally, in a way that is comfortable and natural. By the end 

of the workshop you’ll have everything you need to get out there and establish meaningful and productive relationships to 

support you, your team and the organization. 

STRATEGIC THINKING 



Available: 2017 and onward 



Description 

Strategic thinking involves being able to apply “possibility thinking” to every situation. It is not about doing “business as 

usual” but rather pushing the envelope to see what can be done smarter and what else can be done “instead of”, or as an 

“add on”. The workshop focuses on the ability to ask the right questions in order to see beyond today and to anticipate 

the future. Participants will practice these skills to gather and synthesize data. This new knowledge will help you identify 

opportunities in your environment. 

30 


31



These workshops are 

for Advanced Leaders: 

Directors, Senior Leaders 

and Physicians 

APPRECIATIVE LEADERSHIP 





For: Advanced Leaders 

Description 

Do you want to harness positive power to set in motion positive ripples of confidence, energy, enthusiasm, and performance 

at work? In this workshop, you will explore the five elements of appreciative leadership that increases your capacity to 

discover, magnify, and connect what is good and healthy in people and in the world around them. This workshop will be 

particularly useful for deepening your empathy, inspiring transformation, and mobilizing positive innovation when working 

with others. 

DEVELOPING LEADER SELF- 

AWARENESS USING THE HERRMANN 

BRAIN DOMINANCE INSTRUMENT 

(HBDI) 


• Myers-Briggs Type Indicator 

(MBTI): Leading Others 






Developing Self-Awareness 

Description 

The Herrmann Brain Dominance Instrument (HBDI) offers you a unique way of understanding yourself. Based on research 

of the brain, it is a useful companion to the MBTI assessment tool. It will help you further explore how you innately prefer to 

learn, work and communicate. As part of this workshop, you will receive your own HBDI profile that will help you to 

understand your preferences, adapt your thinking in different settings, and develop strategies for self-improvement. 

32 

Sunnybrook Leadership Institute Workshops: Advanced Leaders

EMOTIONAL INTELLIGENCE FOR LEADERS 


• Applied Emotional 

Intelligence in Healthcare 



Pre-requisite: Emotional Intelligence (EI) 


Description 

Building on the general emotional intelligence concepts, this workshop focuses on its implication on leadership behaviour 

and emotional competencies. Emotional Intelligence (EI) is introduced as competencies that can be measured and 

developed using assessment tools such as EQ-i 2.0 and EQ-i Leadership. Participants will have an opportunity to debrief 

their assessment results in depth. 

SPEECH AND PRESENCE 



Available: 2018/19 and onward For: Advanced Leaders 


• Engaging Others through 

Storytelling 

Description 

One of the most sought-after characteristics of the 21st-century leader is to be an effective speaker who can communicate 

key messages with clarity, confidence, and congruence. Like any skill, effective speaking can be learned and developed 

with systematic practice that focuses on the core skills of the craft. Based on concepts from the performing arts and 

communication theory, you will learn how to construct and deliver a compelling message. There will also be video-recording 

of individual presentations, real-time feedback, and reflection. 

Sunnybrook Leadership Institute Workshops: Advanced Leaders 

33

VALUE-BASED LEADERSHIP 






Description 

A pre-requisite for great leadership is a solid foundation of personal values, principles, and ethics while also 

demonstrating the organization’s values. Effective leaders develop a strong value-based culture that strengthens 

their own performance and those who are within their sphere of influence. In this workshop, you will discover ways 

to identify and align personal and organizational values. This knowledge will help you to make critical decisions while 

simultaneously establishing your leadership legacy. 

34 

Sunnybrook Leadership Institute Workshops: Advanced Leaders

Sunnybrook Leadership Institute Workshops: Advanced Leaders 

35

Certificate Programs 

Developing Nurse Leaders Program (DNLP) .............. 

Educator Development Program ................................... 

Emergent Leaders Development 

Program (ELDP): Making the Transition ...................... 

37 

38 

39 

iLead Quality and Patient Safety: 

Advanced Program ................................................... 

Leadership Certificate Program ............................. 

Management Excellence Program (MExP) .......... 

42 

43 

44 

Facilitator Development Program ................................. 


Fundamentals Program .................................................... 

40 

41 

Teaching for Learning and Collaboration (TLC) 

Program, Centre for Faculty Development, 

University of Toronto ................................................ 

45 

36 

Sunnybrook Leadership Institute Certificate Programs

DEVELOPING NURSE LEADERS PROGRAM (DNLP) 

The Developing Nurse Leaders Program is a commitment by Sunnybrook to prepare nurses to competently and confidently 

assume the responsibilities of this entry-level Nurse Leader role. Through a partnership with Nursing Education and 

Organizational Development & Leadership, our emergent nurse leaders have the opportunity to explore the leadership and 

operational responsibilities of this role. 

Duration: 7 days over 4 consecutive weeks 

Classroom Hours: 49 

Program Summary 

Learning activities include classroom sessions, simulation, job 

shadowing, manager coaching, and a learning development plan. 

Participants will have the opportunity to explore the knowledge and skill 

needed to: 

• Communicate effectively by adjusting to the different personalities 

and needs of individuals and team 

• Respond proactively to conflict and problem situations by self-managing 

personal style and by facilitating individual and team discussions 

to achieve resolution 

• Address responsibilities related to the Occupational Health & Safety 

Act; proactively manage safety situations 

• Explore how Human Resources policies and collective agreements 

apply to leading a team 

• Develop, refine and apply classroom learning to realistic clinical 

situations in a safe learning environment 

Available: 

3 times per academic year 

For: 

Registered Nurses (RNs) in roles such 

as Team Leader, Clinical Care Leader, 

Patient Care Coordinator or Charge 

Nurse 

Recognition: 

• Developing Nurse Leaders Program 

Certificate; 

• Name added to Sunnybrook 

Leadership Institute Plaque; 

• Invitation to Sunnybrook 

Leadership Institute Graduation 

Ceremony. 

Registration: 

Participation in this program is by 

invitation. If you are interested in this 

program, speak to your manager. 

Sunnybrook Leadership Institute Certificate Programs 

37

EDUCATOR DEVELOPMENT PROGRAM 

This series was developed to enhance teaching and education practice of educators who work with students, 

colleagues and/or patients. Each workshop addresses the fundamentals of teaching and learning competencies as 

defined by The Institute for Performance and Learning (formerly the Canadian Society for Training and Development - 

CSTD). This series presents a balance of theory, practice and application to create an interactive learning space for the 

participants. 

Duration: Five 90-minute workshops plus a final brief presentation. Modules can be taken individually or as a series. 

The final presentation can only be delivered after completion of the five modules. All modules must be completed 

within a two-year period. 

Classroom Hours: 9.5 


Each session includes interactive delivery of theoretical content and 

pre- and post-work for each module. Participants are encouraged to 

bring a small learning project (or part of one) so that learning can be 

applied immediately. 

Program Modules 

1. Assessing Learning Needs: Identify learning needs accurately 

and effectively by developing appropriate questions in class to 

inform the design and delivery of their training. 

2. Designing: Write learner-centred outcomes that are supported 

by appropriate learning methods that enhance learning. 

Available: 

Series will be available at least once per 

academic year. 

For: 

Staff, Leaders and Physicians who teach 

students, colleagues and/or patients. 

Recognition: 

• Educator Development Certificate; 

• Invitation to Sunnybrook Leadership 

Institute Graduation. 

3. Facilitating: Describe how to create a comfortable learning 

environment that effectively involves learners. 

4. Supporting Transfer of Learning: Identify a range of appropriate 

learning activities and resources that further enhance and sustain 

learning during and after the training. 

Registration: 

To register, for each module go to 

myEducation. 

5. Evaluating: Explore how evaluation principles and practices 

may be used to capture both intended and unintended learning 

(outcomes) and calibrate current teaching strategies to meet 

emerging learning objectives. 

6. Individual Presentation: Celebrate and present highlights of 

what you learned in the learning process with fellow participants 

in a safe and warm environment. 

38 


EMERGENT LEADERS DEVELOPMENT PROGRAM (ELDP): 

MAKING THE TRANSITION 

The Emergent Leaders Development Program (ELDP), formally known as Supervisor Leadership Development 

Program (SLDP), is designed as an orientation for staff transitioning into a first-time or entry-level leadership position 

in non-nursing roles. This training will assist new leaders to successfully transition to a more formal supervisory 

position. The focus of all sessions is on the development of leadership, and operational skills and abilities, to prepare 

the leader to confidently and competently assume the responsibilities of the role. 

Duration: Once per week for 9 consecutive days. 



Learning activities include classroom sessions, journaling, manager 

coaching and pre-reading. Throughout the program, time will be 

allocated to work on small group learning projects. Groups will meet 

to prepare a presentation that is a synthesis of what was learned 

throughout the program to address a specific shared leadership 

challenge that is chosen by the group. During the program, there will 

be the opportunity to explore the knowledge and skills needed to: 

• Communicate effectively by adjusting to the different 

personalities and needs of individuals and teams 

• Provide, and respond to, feedback for improving performance 

and working relationships 

• Respond proactively to conflict and problem situations by selfmanaging 

personal style and by facilitating individual and team 

discussions to achieve resolution 

• Assess the personal and organizational impacts of change and 

apply strategies to lessen them 

• Address responsibilities related to the Occupational Health & 

Safety Act; proactively manage safety situations 

• Become familiar with collective agreements and explore the 

relevant Human Resources Policies that influence how the team 

works together 

Available: 

Once per academic year. 

For: 

Emergent Leaders, specifically 

supervisors, team leads and coordinators, 

in non-clinical departments and nonnursing 

programs. 

Recognition: 

• Emergent Leadership Development 

Program Certificate; 

• Name on Sunnybrook Leadership 

Institute Plaque; 

• Invitation to the the Sunnybrook 

Leadership Institute Graduation. 

Registration: 

Participation in this program is by 

invitation from your manager. If you are 

interested in this program, speak to your 

manager. 


39

FACILITATOR DEVELOPMENT PROGRAM 

This series has been developed to support and enhance in-class facilitation skills for the instructors teaching in the SLI 

programs. It is intended to refresh facilitation skills with dynamic and practical topics intended to equip the SLI in-class 

instructors and facilitators to engage learners on a whole new level. 

Duration: Five modules, two hours in length. Modules can be taken separately or as a series. 



The program consists of five modules, each two hours in length. 

Modules may include pre-workshop readings, highly interactive 

delivery of practical content, live feedback on simulations, group 

discussion, and reflections. 


1. Inquiry Based Facilitation: 12 Different Ways to Respond to 

Questions: Explore creative ways of responding to questions 

that promote inquiry and self-directed learning from participants. 

2. Feedback: How to Elicit and Exchange Useful Feedback in 

Class: Seek, elicit and exchange feedback in class through 

experiential learning. 

3. 3 Keys of Facilitating for Transformation: Reflection, Inquiry, 

and Storytelling: Engage in mixed methods of delivery and 

reflection to learn how to construct relevant stories to illustrate 

learning points. 

4. Facilitator’s Presence: Voice, Stance, and Space: Experiment 

with different voicing and stance options often used in theatrical 

performance to refine presence as a facilitator. 

Available: 

Complete series will be offered 

throughout the academic year. 

For: 

Developing Leaders: Specifically for 

instructors who would like to enhance 

in-class facilitation skills. SLI workshop 

instructors will be considered first for the 

registration. 

Recognition: 

• Facilitator Development Certificate; 


Institute Graduation. 

Registration: 

To register for each module, go to 

myEducation. 

5. Emergent Curriculum Design: Balancing Learning Plan and 

Teaching Plan: Elicit and maintain generative learning space 

with tools and techniques from speech performance including 

improvisation, coaching and flipped classroom. 

40 Sunnybrook Leadership Institute Certificate Programs

iLEAD QUALITY AND PATIENT SAFETY: FUNDAMENTALS PROGRAM 

Quality and Patient Safety has developed this introductory program for any staff who wish to learn how to contribute 

to effective and sustainable quality improvement (QI). This program equips participants with the knowledge and skills 

to identify, develop, implement and measure simple and effective quality and patient safety initiatives. 

Duration: There is no time limit for completing the iLead Course requirements. 

Classroom Hours: Approximately 31 hours 

Program Requirements: 

To complete this program, participants must complete 4.5 course 

credits (3 mandatory + 1.5 electives) and engage in an independent 

QI Activity. 

Available: 

Workshops are offered annually 


Compulsory Workshops*: 

• iLead: Model for Improvement (7 hours, 1.0 credit) 

• iLead: Change Management for Improvement (7 hours, 1.0 credit) 

• iLead: Measurement for Quality Improvement (4 hours, 1.0 credit) 

Electives*: 

• iLead: Tools for Quality Improvement (4 hours, 0.5 credit) 

• iLead: Patient Safety Basics (7 hours, 1.0 credit) 

• iLead: Lean Healthcare (4 hours, 1.0 credit) 

• iLead: Human Factors Principles (4 hours, 1.0 credit) 

iLead Independent QI Activity: 

For: 

All staff, leaders and physicians 

Recognition: 

• iLead Quality and Patient Safety 

Fundamentals Certificate; 

• Access to ongoing quality 

and patient safety education, 

symposiums and conferences; 

• Photo displayed on Department of 

Quality and Patient Safety Wall of 

Graduates. 

Registration: 

To register for each workshop, go to 

myEducation. 

The purpose of this activity is to expose participants to the various 

opportunities to participate in and lead quality and patient safety 

improvement work. Participants will have the opportunity to shadow 

or engage in local or hospital-wide activities. 

*Please go to myEducation for workshop descriptions 


41

iLEAD QUALITY AND PATIENT SAFETY: ADVANCED PROGRAM 

Quality and Patient Safety, in partnership with the Sunnybrook Leadership Institute, has developed this advanced-level 

program for any staff who wish to lead a change initiative in their daily work. This program equips participants with the 

knowledge and skills to engage in effective and sustainable quality improvement (QI) with their team, unit, department 

or across the organization. 

Duration: There is no time limit for completing the iLead Course requirements. 

Classroom Hours: Approximately 72 hours 

Program Requirements: 

To complete this program, participants must complete 6.5 course 

credits (4.5 mandatory + 2.0 electives) and engage in an independent 

QI Activity. 

Available: 

Workshops are offered annually 


Compulsory Workshops*: 

• iLead: Sustainability & Spread (7 hours, 1.0 credit) 

• iLead Measurement for QI – Part II (4 hours, 0.5 credit) 

• iLead Failure Modes & Effects Analysis (7 hours, 1.0 credit) 

• iLead Canadian Incident Analysis Framework (7 hours, 1.0 credits) 

Electives*: 

• iLead Complexity, Reliability and High Reliability Organizations 

(7 hours, 1.0 credit) 

• Coaching for Improvement (4 hours, 0.5 credit) 

Sunnybrook Leadership Institute (SLI) 

Core Workshops: 

• Crucial Conversations (14 hours, 1.0 hours) 

• Cultural Intelligence (4 hours, 0.5 credit) 

For: 

All staff, leaders and physicians 

Recognition: 

• iLead Quality and Patient Safety 

Advanced Certificate; 




Institute Graduation Ceremony; 

• Access to ongoing quality 

and patient safety education, 

symposiums and conferences; 

• Photo displayed on Department of 

Quality and Patient Safety Wall of 

Graduates. 

Registration: 

To register for each workshop, go to 

myEducation. 

• Emotional Intelligence (EI) (7 hours, 1.0 credit) 

• Myers-Briggs Type Indicator (MBTI): Developing Self-Awareness 

(3 hours, 0.5 credit) 

iLead Independent QI Activity: 

The purpose of this activity is to expose participants to the various 

opportunities to participate in and lead quality and patient safety 

improvement work. Participants will have the opportunity to shadow 

or engage in local or hospital-wide activities. 

*Please go to myEducation for workshop descriptions 

42 


LEADERSHIP CERTIFICATE PROGRAM 

This program is an opportunity for emergent, developing and advanced leaders to develop their ability to influence 

others by building respectful relationships and trust. Starting with the foundation of increasing self-awareness, 

participants can choose from a number of workshops that explore effective communication, conflict resolution, 

change management, strategy and coaching skills. At the end of this program, they will have better understanding of 

how to lead themselves, others, teams and organizations. 

Duration: Participants must complete the four Sunnybrook Leadership Institute’s core workshops plus an additional 20 

hours of workshops within a 3-year period. See below for more information. 



This program requires the completion of four core SLI workshops, 

which provide a foundation of leadership. In addition, participants 

must complete a minimum of 20 hours of workshops chosen from 

emergent, developing and/or advanced streams that align with the 

participants formal leadership role. 

Sunnybrook Leadership Institute (SLI) Core Workshops: 

• Crucial Conversations (14 hours) 

• Cultural Intelligence (4 hours) 

• Emotional Intelligence (EI) (4 hours) 

• Myers-Briggs Type Indicator (MBTI): Developing Self- 

Awareness (3 hours) 

Available: 

Workshops are offered throughout the 

academic year. 

For: 

Emergent, Developing and Advanced 

Leaders. 

Note: Managers may nominate staff 

to participate in a workshop from a 

leadership stream that is higher than their 

current role. Please contact 

leadership.institute@sunnybrook.ca 

for more information. 

Electives: 

Please refer to the Emergent, Developing and Advanced leadership 

workshops starting on page 16. 

Recognition: 

• Leadership Program Certificate; 




Institute Graduation Ceremony. 

Registration 

To register go to myEducation. 


43

MANAGEMENT EXCELLENCE PROGRAM (MExP) 

This program is designed to provide insights and coaching for those moving into a new role as a manager. Key 

concepts, practices and practical tools will be provided in addition to the opportunity to build networks and receive 

coaching to support success. 

Duration: 9 days over 8 weeks, 3-month check-in and 6-month final presentation. 



This program consists of four modules plus three month check-in 

after last day of class. There will also be an action learning project 

presentation six months after last day of class where key learnings 

will be shared. 


1. Introduction & Strategy: Learn about Sunnybrook’s Strategic 

Plan, and how to align multi-year operating plans to the strategy. 

2. Operations: Get hands on practice in budgeting, procurement, 

quality and patient safety. 

3. Talent & Performance Management: Explore day-to-day people 

management responsibilities in the context of Sunnybrook’s 

Talent Management Strategy. 

4. Leadership and Team Effectiveness: Create a personal 

leadership vision and build your influence, conflict management 

skills, and coaching skills. 

Available: 

Offered once per academic year. 

For: 

Developing Leaders, specifically managers 

or directors who are either new 

to their role or new to Sunnybrook (i.e. 

within 18 months of the program start 

date) and have direct reports, budget, 

and performance 

accountability. 

Recognition: 

• Management Excellence Program 

(MExP) Certificate; 




Institute Graduation Ceremony. 

Registration: 

1. Participation in this program is by 

invitation from your manager. 

2. Experienced managers and directors 

may register to attend individual 

modules by contacting 

leadership.institute@sunnybrook.ca 

44 Sunnybrook Leadership Institute Certificate Programs

TEACHING FOR LEARNING AND COLLABORATION (TLC) PROGRAM, 

CENTRE FOR FACULTY DEVELOPMENT, UNIVERSITY OF TORONTO 

Through a partnership with the University of Toronto and Sunnybrook Leadership Institute, the TLC program provides a 

series of workshops for clinical educators interested in further developing their teaching skills. Specifically, the program 

provides clinicians with skills and abilities to effectively teach and evaluate students in various settings. 

Duration: With the exception of Module 1, all other modules can be taken separately. Sunnybrook Leadership Institute 

(SLI) core workshops can also be taken in any order within a two year period. 



The program consists of six in-class sessions. These sessions are two 

hours in duration, where each includes pre-workshops, interactive 

delivery of theoretical models, reviewing video teaching simulations, 

role plays and ongoing feedback. In addition, in order to achieve 

recognition on the SLI plaque, participants must also take the SLI 

core workshops. 


1. Setting the Educational Climate: Explore how the educational 

climate can enhance or limit learning. 

2. Identifying Learner Needs and Setting Objectives: Formulate 

learning objectives after following the process of identifying the 

learner’s needs. 

3. Making Learning Stick: Identify behaviours necessary to enhance 

learning. 

4. Managing the Teaching Session: Effectively lead group teaching 

sessions. 

5. Checking In: Explore behaviours necessary for confirming 

learning. 

6. Giving and Receiving Feedback: Discover behaviours related to 

giving effective feedback. 

Available: 

Series will be available over an 8-month 

period. 

For: 

For all staff, leaders and physicians who 

want to develop their clinical teaching 

skills. 

Recognition: 

• Teaching for Learning & 

Collaboration Certificate; 


Institute Graduation Ceremony; 


Leadership Institute Plaque, if SLI 

core workshops are also completed. 

Registration: 

To register for each module, go to 

myEducation. 

Sunnybrook Leadership Institute (SLI) 

Core Workshops: 

• Crucial Conversations (14 hours) 

• Cultural Intelligence (4 hours) 

• Emotional Intelligence (EI) (4 hours) 

• Myers-Briggs Type Indicator (MBTI): Developing Self-Awareness 

(3 hours) 


45

Other Workshops 

Effective Meetings and Presentations 

eLearning Modules ..................................................... 50 

eLearning Design and Development 

Workshops ................................................................... 47 

Financial Planning: Start Early! ............................... 48 

Health and Wellness Workshops ............................ 48 

Internationally Educated Professionals (IEP) 

Workshops ................................................................... 49 


eLearning Modules ..................................................... 50 

Patient Administrative Associate (PAA) 

Education ..................................................................... 51 


Review Day .................................................................. 52 

Patient Service Partner (PSP) Training ................. 53 

Patient Service Partner (PSP) Workshop: 

Working Together on a Patient Care Unit ............ 54 

Personality Dimensions ............................................. 54 

Preparing for Retirement Workshops ................... 55 

46 

Other Workshops

eLEARNING DESIGN AND DEVELOPMENT WORKSHOPS 

Duration: 9 classroom hours plus 16 hours of coaching and peer support 

Available: Workshops offered up to 3 times per year 


The purpose of these workshops is to enable departments to design, develop and implement online learning modules 

specific to their needs. Participants will experience and learn about adult learning and eLearning design principles. In 

addition, industry standards and best practices will be explored and all learners will receive course template samples. 

Using a centralized and decentralized design cycle, the following workshops are provided: 

Instructional Design 

• Adapt the eLearning Design process for asynchronous eLearning content 

• Scope the requirement of your eLearning module, including accessibility 

• Write effective evaluation questions aligned to the learning outcome 

Storyboarding in Microsoft PowerPoint 

• Create an ideal template to support the look and feel of the learning content 

• Customize learning content using graphics and animation 

Designing in Articulate Studio (Putting it all together) 

• Explore design strategies using our eLearning authoring tool of choice 

To register for each workshop go to myEducation 


47

FINANCIAL PLANNING: START EARLY! 


Available: Offered once per academic year 


It’s never too soon to plan for your financial future. This workshop is presented by experts from: 

• HOOPP – learn how the plan works and how to maximize your benefits. Everyone, particularly newer members, 

will benefit. 

• Service Canada – find out about the Canada Pension Plan (CPP) and Old Age Security (OAS). 

• Financial Planning – learn about the key issues facing people in their working years; RRSPs, TFSAs and RESPs; basic 

concepts of investment management, and the key elements in a solid, simple financial ‘game plan’. 

To register go to myEducation 

HEALTH AND WELLNESS WORKSHOPS 

Duration: 1-2 Hours 

Available: Offered 8 times annually 


At Sunnybrook, we recognize that our staff provides the care and service that enables our reputation for excellence. 

Organizational Development and Leadership (OD&L) is pleased to partner with experts in the health and wellness industry 

to provide you with a variety of lunchtime workshops to help rejuvenate, motive and support you. 

Through, Homewood Human Solutions, Sunnybrook’s Employee Family Assistance Provider, OD & L schedules workshops 

that cover a number of wellness strategies including effective approaches to managing stress, sleep habits, and positive 

parenting. 

OD&L also engages Wellspring, Westerkirk House at Sunnybrook to provide workshops on ways to reduce feelings of 

stress using proven techniques such as Tai Chi, Qi Gong and Yoga at your Desk. 

For more information, watch for announcements on Sunnynet. 


48 Other Workshops

OUTPATIENT 

ACCOUNTABILITY 

SUSTAINABILITY 


STRATEGIC 

LIVES 

COLLABORATION 

DISCOVERY 

CANCER 

BRAIN SCIENCES 

ITY 

COLLABORATION 

TRAUMA 

QUALITY 

OUTPATIENT 

INNOVATION 

QUALITY 

ENGAGED 

RESPECT 

TRAUMA 


COMPASSIONATE 

QUALITY 

TRAUMA 

ENGAGED 

INPATIENT 

QUALITY 

CRITICAL CARE 

BEST PRACTICES 

INPATIENT 

NT 

COLLABORATION 

STRATEGIC 

TEGIC 


ENGAGED 

QUALITY 

INNOVATION 

ENCY CARE 

ACADEMICS 

TRAUMA 

INNOVATION 

EXCELLENCE 

ENCE 


EXCELLENCE 

STRATEGIC 

WOMEN & BABIES 


REHAB PROGRAM 

EMERGENCY CARE 

DISCOVERY 



INNOVATION 

INCLUSIVENESS 

ESS 

INNOVATION 


SPECIALIZED 

INCLUSIVENESS 

STRATEGIC 

TEGIC 

VETERANS 

OUTPATIENT 

INNOVATION 

REHAB PROGRAM 

RESPECT 


TRAUMA 

RESPECT 

REBUILDING LIVES 

DISCOVERY 

ENGAGED 

TRAUMA 

ENGAGED 

QUALITY 

DISCOVERY INPATIENT 

INPATIENT 

BRAIN 

SCIENCES 

COLLABORATION 

INNOVATION 

COMMUNITY 

SUSTAINABILITYT 

ENGAGEMENT 

ENGAGED 

GE 

ENGAGED 

GED 

REHAB BPROG 

PROGRAM 

RAM 

EMERGENCY ERGEN 

CARE 

WOMEN & 

BABIES 

INVENTS 

NTS 

EMERGENCY ENCY CARE 


COLLABORATION 

EMERGENCY ENCY CARE 

INCLUSIVENESS 

ENGAGED 

INCLUSIVENESS 


CRITICAL 

CARE 


QUALITY 

INCLUSIVENESS 

CANCER 

COLLABORATION 

QUALITY 

HEART & STROKE 

CRITICAL CARE 

RESEARCH 


MPASSIONATE 

ATE 

TICAL CARE 

AGED 


TY 

MEN & BABIES 

LEARNING 

NG 

STRATEGIC 

TEGI 

ERGENCY CARE 

REHAB BPROGRAM 

LUSIVENESS 

ESS 

INCLUSIVENESS 

IVEN 

ESS 

CARE 

DISCOVERY 


STAI 

REHAB PROGRAM 

VETERANS 

VETERANS 

CH 

FF 

TAL 

QUALITY 

TRAUMA 

ANS 

PECIA LIZED 

QUALITY 

INC LUS IV 

Y CA 

RE 

BABI 

ES 

LL 

EX 

N U 

NIT 

LE 

G 

LEA 

ON 

AGE 

NA 

ABI 

LIT 

INNOV NNOVA 

FF 

ED 

TAL 

REB 

EBU 

VETERANS 

LEA 

RNI 

NG 

SPECIALIZED 

ED 

EBU 

ILDI NG L 

IVES 

KE 

HEART 

ABI 

ES 

QUALITY 

INNOVATION 

INTERNATIONALLY EDUCATED PROFESSIONALS (IEP) WORKSHOPS 

Internationally Educated Professionals (IEP) are clinical and non-clinical staff who immigrated to Canada, and Canadians 

who have obtained their degrees outside of Canada. We value the diverse perspectives, skills and abilities they bring to our 

organization. In order to leverage these talents, Organizational Development & Leadership offers two workshops. 

Duration: 2 workshops, 2 Hours each 

Available: Each workshop offered once per academic year 

For: Internationally Educated Professionals 

IEP – Effective Communication in the Workplace 

Explore the impact of culture on communication with a particular emphasis on different communication styles. In addition, 

you will develop strategies to enhance your skills when speaking in person, discuss the difference between indirect and direct 

communication and learn how to choose the best words based on intended impact in a workplace situation. 

IEP – Giving and Receiving Feedback & Strategies for Email and Telephone 

Discover how to provide and receive feedback so you can improve your performance at work. You will also learn how 

feedback is generally shared between others in the Canadian workplace as well as practice how to give useful feedback to 

others. You will find out how to use email and voicemail to provide or elicit feedback. 


Resource for Managers 

MUSCULOSKELETAL 

INSPIRED 

RESEARCH 

EARCH 

TALENTED ED STAFF 

VETERANS 


INCLUSIVENESS 

VETERANS 

INTERPROFESSIONAL 


ENGAGEMENT 

GEME 

NT 

SPECIALIZED 


QUALITY 

REHAB PROGRAM 




TEACHING 

EDUCATION 


INCLUSIVENESS 

IVE 

NESS 

ENGAGEM 

COLLABORATION 

EMERGENCY E CARE 

LEARNING 

INTERPROFESSIONAL 

ACADEM 


ACADEMICS 

EXCELLENCE 

ENCE 

RESEARCH 

REHAB PROGRAM 

VETERANS 

VETERANS 

COLLABORATION 

ENGAGEMENT 

SPECIALIZED 

REHAB PROGRAM 

BURN UNIT 

VETERANS TEACHING 

COMMUNITY 


HEART 

& STROKE 

LEARNING 

ENGAGED 

TALENTED STAFF 

LEARNING 

NG 

BURN UNIT 

ENGAGED 

E 


ABI 

INVENTS 

ENGAGEMENT 

INNOVATION 

VETERANS 

MUSCULOSKELETAL 

ULOSKELETAL 

SPECIALIZED 


VETERANS 

LEARNING 





BI 


RESEARCH 

QUALITY 

COLLABORATION 


LEARNING 

ST. JOHN’S 

AIN SCIENCES 


OVATION 

ENGAGED 

INNOVATION 

INVENTS 

BAYVIEW 

ATE 

ARE 

SUNNYBROOK 

RESEARCH 

INSPIRED 

CARE 

RNING 




CRITICAL CARE 


STRATEGIC 


HOLLAND 

INSPIRED 

RESPECT 

Attracting, Retaining, and 

Leading Internationally Educated 

Professionals (IEPs): 

Leader’s 

Guide 

Attracting, Retaining and Leading Internationally Educated Professionals – Leader’s 

Guide: This guide was designed to help leaders appreciate and leverage the talents 

of IEPs. Learn practical information and about other resource to build recruitment, 

selection, orientation and onboarding strategies to promote a culturally inclusive team 

and workplace. 

Please email organizational.development@sunnybrook.ca to receive a copy. 


49

EFFECTIVE MEETINGS AND PRESENTATIONS eLEARNING MODULES 

Summary: 

All of us at Sunnybrook spend an enormous amount of time in committee meetings. In order to maximize the effectiveness 

of hospital meetings/committees and to ensure there is respect for the valuable time that all of us give to attend these 

meetings, Guidelines have been developed for leading meetings and for presentations. Three 20-minute eLearning modules 

have been developed to explore these guidelines as well as skills to help participants develop some best practices for 

leading meetings and making presentations. 

Meetings 101 



For: All Staff, Leaders and Physicians 

This module will explore leading meetings that are efficient, outcome focused and engaging for participants. This workshop 

will review Sunnybrook’s guidelines (Board Committees: Guidelines for Presenters) that outline responsibilities of the 

chairperson and committee members to make meetings more meaningful for all. In addition, best practices will be provided 

to help participants implement some better meeting habits. 

Leading and Chairing Meetings Guidelines 101 




A key part of effective meetings is how well the chairperson plans the meeting ahead of time, facilitates during and 

follows up on key action items afterwards to ensure critical items move forward. The purpose of this module is to provide 

chairpersons with tools to effectively and efficiently manage meeting outcomes and processes. 

Presentation Guidelines 101 




Board Committees: Guidelines for Presenters, November, 2015 was developed to reduce the amount of time spent at 

meetings or to make them more productive. One area that the guidelines emphasize is the importance of delivering 

effective presentations at meetings. The purpose of this workshop is to provide presenters with tools to effectively and 

efficiently present at meetings. 


50 Other Workshops

PATIENT ADMINISTRATIVE ASSOCIATE (PAA) EDUCATION 

Duration: Up to 23 hours over 6 months 

For: New Patient Administrative Associates (PAAs), or 

current PAAs. 

The purpose of this PAA training series is to provide employees who are new to this position with the knowledge of all 

administrative systems needed to be successful in this role. Training is provided online, in classrooms and in the Information 

Services labs at the Bayview campus by subject matter experts. The eleven modules can be taken in any order and must be 

completed in a six-month period. This opportunity is also available to current PAAs who wish to brush up on their knowledge. 

To register for this program, managers must email organizational.development@sunnybrook.ca indicating the employee’s 

name, the training modules and the month the employee will start attending. OD&L will send program confirmation to the 

manager and employee along with specific registration instructions. 

Training: 

Online 

• Bed Management System (BMS): Learn about the Bed Management System-BMS used within Sunnybrook. 

• Care Visibility: Explore how to update the Care Visibility display. 

• Contracts and Collective Agreements: Identify the working knowledge of basic legislation and collective 

agreement principles. 

• Privacy: Understand patient privacy and confidentiality at Sunnybrook and learn how to protect patients’ personal 

health information. 

• Payroll: Identify the basic elements of Payroll, such as time correction completion, pay codes, deadlines and pay queries. 

Classroom 

• Health Data Resources (HDR): Learn how to enter patients’ medical records into a database so that they are 

accurate, up-to-date and accessible at all times. 

• SRM e-Requisitioning: Discover how to submit and manage your shopping cart orders through Plexxus E-Req. 

• Staff Scheduling (ESP): Learn how to schedule and pay your employees properly using the ESP Staff Scheduling 

program. 


51

Information Services (I.S.) 

• Patient Care System (PCS) - Admitting: Learn how to create MRN’s, register patients to out-patient clinic, admit 

patients/discharge, transfer patients to units and complete bed swaps. 

• Electronic Patient Record (EPR): Discover how to view test results, clinical documentation and patient 

demographic information, place electronic requisitions for orders, look up active and inactive medications for patients 

on inpatient units and graph and trend laboratory results. 

• Outlook: Learn how to quickly search your communications, organize your work, and better share your information 

with others. 

PAA Recognition: Upon completion of program, PAAs must contact Organizational Development & Leadership at 

organizational.development@sunnybrook.ca to receive their Patient Administrative Associate Training Certificate and their 

pay-rate increase. 

PATIENT ADMINISTRATIVE ASSOCIATE (PAA) REVIEW DAY 


Available: One per academic year 

The purpose of this review day is to provide current Patient Administrative Associates (PAAs) with the opportunity to learn 

more about recently revised and new processes. This review day is optional and topics could include: 

• Admitting 

• Communication & Collaboration 

• Health Data Resources (HDR) 

• Payroll 

• Privacy 

• Risk Management 

• Staff Scheduling (ESP) 


52 Other Workshops

PATIENT SERVICE PARTNER (PSP) TRAINING 

Duration: Up to 15 hours over 6 months 

The purpose of the PSP training series is to provide employees with the practical experience, knowledge and skills needed 

to be successful in this role. Training is provided online and in classroom at the Bayview site—can be taken in any order and 

must be completed within a six-month period. This opportunity is also available to current PSPs who wish to refresh their 

knowledge. 

To register for this training, managers must email organizational.development@sunnybrook.ca indicating the employee’s 

name, the training modules and the month the employee will start attending. Organizational Development & Leadership will 

send program confirmation to the manager and employee along with specific registration instructions. 

This program consists of two certificates: 

Certificate A: Designed for the new PSP who has not completed Certificate B or it has expired. 

Certificate B: Designed for the non-PSP employee and expires after one year. 

Certificate A 

Online 

Oxygen - Explore how to safely work with an oxygen 

cylinder. 

Physiotherapy - Safe Patient Handling: Learn how to 

make patient repositioning and transferring tasks safer, 

easier and less tiring. 

Violence Prevention - Understand Workplace Violence 

Prevention at Sunnybrook. 

WHMIS - Describe responsibility to prevent accidental 

and long-term exposure to the harmful effects of 

hazardous 

Classroom 

Environmental Services - Learn about bed making, 

cleaning, waste segregation and responsibilities are 

addressed in the ES class. 

Food Services - Learn about Food Services processes; 

quality assurance, customer service and equipment. 

Infection Prevention & Control - Identify how to clean, 

disinfect and sterilize reusable medical equipment/ 

devices to prevent the transmission of infection to health 

care providers and patients. 

Certificate B 

Online 

Oxygen - Explore how to safely work with an oxygen 

cylinder. 

Violence Prevention - Understand Workplace Violence 

Prevention at Sunnybrook. 

WHMIS - Describe responsibility to prevent accidental and 

long-term exposure to the harmful effects of hazardous. 

Classroom 

Environmental Services - Learn about bed making, cleaning, 

waste segregation and responsibilities are addressed in the 

ES class. 

Food Services - Learn about Food Services processes; 

quality assurance, customer service and equipment. 

Infection Prevention & Control - Identify how to clean, 

disinfect and sterilize reusable medical equipment/devices 

to prevent the transmission of infection to health care 

providers and patients. 

Physiotherapy - Acquire the knowledge and practical 

handling skills to be able to assist with patient 

repositioning and transfers safely and effectively from 

both a patient and staff perspective. 

Note: For non-PSPs who are hired within one year, you must complete Physiotherapy-Safe Patient Handling and 

Physiotherapy. 

PAA Recognition: Upon completion of program, PSPs must contact Organizational Development & Leadership at 

organizational.development@sunnybrook.ca to receive their Patient Service Partner Training Certificate. 


53

PATIENT SERVICE PARTNER (PSP) WORKSHOP: 

WORKING TOGETHER ON A PATIENT CARE UNIT 


Available: Once per academic year 

For: Current PSPs 

The purpose of this day is to provide current PSPs an opportunity to explore leadership and interpersonal skills. Topics could 

include: 

• Positive Assertiveness 

• Managing Conflict on the Team 

• Communicating with Respect 

• Giving and Responding to Feedback 

This workshop will explore the knowledge and skills oulined above and will provide opportunities to apply them to real-life, 

workplace situations. Managers and PSPs may be surveyed to identify relevant workshop topics. 


PERSONALITY DIMENSIONS 



For: Intact Teams 

Personality Dimensions helps individuals to learn more about their personality temperament and what motivates their 

behaviour. As well, they will begin to notice the behaviours of others who have different personality preferences and 

temperaments. This workshop will assist you in exploring, in a fun and interactive way, how our individual differences 

contribute to, and influence group dynamics, communication, problem solving and creativity. Participation by intact groups 

will enhance ways of successfully working together. 


54 Other Workshops

PREPARING FOR RETIREMENT 

Being Financially Prepared 



For: All Staff, specifically for those who are within 10 years 

of retirement 

Canadians are living longer and can expect to live more than 20 years in retirement. This workshop will focus on planning 

for the financial aspects of retirement. Experts will present from: 

• HOOPP – Learn how the pension is calculated, survivor benefits, and the impact of an early or postponed retirement. 

• Service Canada – Find out about federal government pension programs, including Canada Pension Plan (CPP) and Old 

Age Security (OAS). 

• Financial Planning – Learn about the key retirement issues; the choices when withdrawing money from an RRSP and 

resulting tax and OAS claw-back costs; ways to reduce your retirement income tax burden; and planning a reasonable 

retirement budget. 


How to Stay Vibrant in Retirement 



For: All Staff, specifically for those who are within 10 years 

of retirement 

When planning for retirement there is an overwhelming tendency to focus only on financial planning. However, there are 

other sides of retirement that also need attention to prepare us for the whole experience. Start to plan now for what you will 

do during those years! 

• Emotional Effects of Retirement – This new life stage and lifestyle means that daily routines, identity, 

and roles all change. 

• Life, Medical and Dental Insurance Coverage – How will these be affected when you retire? 

• Volunteering – Learn about the many and varied opportunities 

• Estate Planning, Wills and Powers of Attorney for Property and Personal Care - What to think about 

when planning your will. 



55


Supporting Online Learning and Development, 

Department Strategic Planning and Organizational Goal 

Alignment 

Customized eLearning Design ..................................................................................................................................................... 57 

Customized Organizational Development & Leadership (OD&L) Services ....................................................................... 58 

56 

Customized Services

CUSTOMIZED eLEARNING DESIGN 

Organizational Development & Leadership provides expertise designing, developing and implementing eLearning 

modules for all clinical and non-clinical departments. Using adult learning and eLearning design principles, our 

eLearning and Learning Management System (LMS) Specialists partner with subject matter experts to create an online 

learning experience that engage learners. 

Our eLearning and LMS Specialists will work with you to: 

• DESIGN: 

• The designing process starts by asking the right questions and engaging you, the subject matter expert, to 

provide a picture that influences our design of the learning experience. 

• IMPLEMENT: 

• Once the eLearning design is complete, our team manages the full implementation on myEducation, our learning 

management system (LMS), and continues to administrate the process. 

• MEASURE: 

• Our team will assist and insist that accurate monitoring and measurement processes are appropriately positioned 

in the design of your eLearning modules. 

To get started, contact myEducation@sunnybrook.ca 


57

CUSTOMIZED ORGANIZATIONAL DEVELOPMENT & 

LEADERSHIP (OD&L) SERVICES 

CUSTOMIZED WORKSHOPS 

Our classroom-based workshops are listed in Section 2 of this catalogue. These learning opportunities support the 

professional and personal growth for staff. There are times when your team, department or service may want to experience 

one of these workshops as an intact group. All of our catalogue workshops can be customized to meet the needs of your 

group. 

CUSTOMIZED RETREATS 

A retreat is often a half-day or a full-day event for a specific group that usually takes place at a venue outside of the 

workplace. The purpose of the retreat may be to focus on team development, process improvement, change and transition, 

or strategic planning. The Organizational Development & Leadership (OD&L) team has the expertise to assist you in 

clarifying your goals, working with you to design the most effective session, and if desired, facilitate the retreat so you can 

actively participate and learn with your team. 

SHORT AND LONG-TERM CHANGE PLANNING 

Research states that implementing new or changed processes and projects have a greater chance of success if those 

affected by the changes are involved. This approach usually means that several planned sessions involving all stakeholders 

may be needed over a period of time. OD&L facilitators will work with you to design, plan and facilitate for the different 

phases of a change project. 

CUSTOMIZED LEADERSHIP DEVELOPMENT PROGRAMS 

Organizational Development & Leadership can build a leadership program specifically for an intact team, department or 

service. It does require a commitment for staff to be able to attend a series of workshops over an extended period of time. 

We will work with you to design, deliver and evaluate the program to ensure your overall objectives are met. 

To learn more about any of these customized services, email leadership.institute@sunnybrook.ca 

58 Customized Services


59

Continuing Education 

Support Fund (CESF) 

OVERVIEW 

Sunnybrook Health Sciences Centre is committed to helping our employees achieve education that provides the foundation 

for inventing the future of healthcare. One of the ways we do this is to offer funding for education through the Continuing 

Education Support Fund (CESF). 

If you are pursuing short-term or long-term educational endeavours outside of Sunnybrook, or want to be recognized as 

someone who is excelling through their professional development, or wish to bring in a special speaker to an education 

event for your team, the CESF is available to you for financial support through the following streams: Education Tuition 

Reimbursements, Awards and Grants, and Speaker Support. 

Eligibility Requirements 

To be eligible for either one, you must be: 

Education Tuition Reimbursements .............................. 

Awards and Grants .......................................................... 

61 

62 

• A Sunnybrook employee or Grant Research staff 

• Employed for a minimum of three months and/ 

or worked approximately 450 hours as of the CESF 

application deadline date, and 

Speaker Support Fund (Pre-approval Process)............ 63 

• Paid out of the Sunnybrook operational budget.* 

*St. John’s Rehab staff can request continuing education 

support through its own Education Fund. 

60 

Continuing Education Support Fund (CESF)

Education Tuition Reimbursements 

Bursary Support provides financial assistance to help cover 

tuition for long-term educational endeavours, such as 

degrees, diplomas, and long-term certificates. 

Educational Support provides financial assistance to help 

cover tuition for short-term education, such as seminars, 

workshops, conferences, poster presentations and shortterm 

certificates. 

All education events must: 

• Start within, or completed during the calendar year 

(January 1 to December 31) 

• Be relevant to the work of the hospital, and 

• Contribute to achieving the mission, vision and values of 

Sunnybrook. 

This is a competitive process and applications are assessed 

based on the organization’s needs, number of applications, 

and the amount of funding available. As a result, funding 

awards may vary from year to year. 

Application Process 

To apply for reimbursement, complete the online application form and submit supporting documentation from your 

educational institution. Applications are accepted from August to October. Applications are reviewed and approved 

by the CESF committee in late November. Applicants will be notified in early December regarding the status of their 

reimbursement. All approved reimbursements are deposited into your regular pay. 

To find out more go to Sunnynet: Home > Employees > Education Reimbursement/CESF 

Continuing Education Support Fund (CESF) 

61

Awards and Grants 

These awards and grants recognize staff who are pursuing 

their education in order to excel in their professional 

practice. This program awards $1,000 – $2,500, depending 

on the award, to support educational costs. These awards 

are presented at a special ceremony to which family and 

friends are invited. 

The awards are: 

All education events must: 

• Start within, or to be completed during the calendar 

year (January 1 to December 31) 

• Be relevant to the work of the hospital, and 

• Contribute to achieving the mission, vision and values of 

Sunnybrook. 

• Administrative Professional Award 

• Corporate Support Services Award 

• Service Employees Education Award 

• Frima Starr-Paloc Education Award* 

• Health Professionals Grant 

• Management Grant 

• Peter Ellis Award* 


To apply, complete the online application form and submit supporting documentation. Applications are accepted from 

January to February. Applicants are notified in March and winners are invited to attend a special ceremony in April to 

receive their financial award. 


* Special thanks to our donors for their generous contribution 

62 Continuing Education Support Fund (CESF)

Neil Pasricha 

Author, “The Book of Awesome” and “The Happiness Equation” 

Speaker Support Fund (Pre-approval Process) 

The Speaker Support Fund helps departments, programs 

or disciplines fund the cost of speaker(s) and facilitator(s) 

for a one-time educational event. This fund covers the 

cost of speaker fees, including travel and compensation, 

up to $3,000. Priority will be given to those events with an 

Interprofessional focus. 

Eligibility Requirements: 

• The applicant (department, program or discipline) must 

be paid out of the Sunnybrook operational budget. 

• A minimum of 50% of attendees must also be paid out 

of the operational budget. 


To apply, complete the online application form and submit supporting documentation. Applications are accepted from April 

to June. Successful applicants are notified in July. Funds will be transferred to the department cost centre once the event 

has taken place. 


Continuing Education Support Fund (CESF) 

63

Frequently Asked Questions (FAQs) 

Sunnybrook Leadership Institute (SLI) Workshops 

1. Do I have to pay to attend an SLI workshop? There is no charge to attend a workshop if you are a Sunnybrook 

employee who is paid out of the operating budget. Other staff (e.g. Fellows, ACMS staff, etc.) may have to pay for 

material costs. To find out more, email leadership.institute@sunnybrook.ca. 

2. How do I register for workshops listed in this catalogue? Go to Sunnynet.ca and search for myEducation on Quick 

Links. Log on to myEducation using your Sunnybrook Network Login Credentials. 

3. How do I register for SLI workshops if I don’t have Sunnybrook Network Login Credentials? Please contact leadership. 

institute@sunnybrook.ca. 

4. How are SLI workshops I’ve completed tracked? All completed SLI workshops are updated in myEducation within a 

week of completing the workshop. You should sign an attendance sheet during the session in order to be recognized as 

completing the workshop. 

5. What do I do if I find there is a discrepancy with SLI workshops I’ve completed and what is reflected on myEducation? 

Please email leadership.institute@sunnybrook.ca and someone from Organizational Development & Leadership will be 

pleased to assist you. 

6. What if I cannot attend the entire workshop, will I still get recognized for completing it? In order for you to make 

the most of your learning opportunity, you must attend 75% of the core content to be recognized as completed. SLI 

Instructors do monitor attendance and will make adjustments to the attendance sheet accordingly. 

7. I noticed that SLI Workshops are divided into four streams: All Staff, Emergent Leaders, Developing Leaders and 

Advanced Leaders. Why is that? We have expanded our audience for SLI to include all Sunnybrook staff because we 

realize that leadership isn’t only based on one’s formal position. We have worked hard to provide content that aligns to 

the particular challenges leaders face based on the scope of their leadership role within the organization. 

8. How do I know which leadership stream of workshops I should focus on? Generally speaking, we have described our 

SLI leadership streams this way: 

• “All Staff” is all Sunnybrook employees, no matter what role they have in the organization. 

• “Emergent Leaders” are supervisors, team leaders, in-charge and physicians. 

• “Developing Leaders” are middle managers and physicians 

• “Advanced Leaders” are directors, senior leaders and physicians. 

9. What if I’m still not sure what leadership stream I fit in to? Please contact leadership.institute@sunnybrook.ca and we 

will be happy to clarify. 

64 

FAQs

Ideas, suggestions and or comments – 

please email leadership.institute@sunnybrook.ca 

10. What if I want to attend a workshop that is in a leadership stream more advanced than my current formal leadership 

role? Your manager may nominate you to participate in an SLI workshop that is outside your current leadership role. 

Please contact leadership.institute@sunnybrook.ca for more information. 

11. As a physician, can workshops taken as part of SLI count towards external educational programs? Certificate 

Programs that are accredited are indicated on myEducation as part of the workshop description. 

12. Can I use my education days to attend workshops? 

The number of education days and how they can be used varies by profession. Check with your manager. 

13. Do you provide customized workshops to departments, services or teams? Yes, we will work with a department, 

service or team to customize, deliver and evaluate any workshop, to meet specific needs. There may be material costs for 

this service. Please direct inquiries to leadership.institute@sunnybrook.ca. Please refer to page 56 of this catalogue to find 

out more. 

Sunnybrook Leadership Institute (SLI) Certificate Programs 

1. I noticed that some SLI Certificate Programs provide participants with a certificate as recognition of completion and 

other programs also include adding participant names on the SLI plaque. Why is that? The Sunnybrook Leadership 

Institute recognizes those participants who have completed programs that specifically develop the leadership skills of 

communication, self-awareness and conflict management by recognizing them with an SLI certificate and adding their 

names to our SLI plaque. Our other certificate programs support the development of facilitation and education, but not 

specifically leadership, therefore they are awarded certificates to acknowledge this achievement. 

2. How do I register for SLI Certificate Programs? Each program has its own registration process. Please refer to page 11 of 

this catalogue to find out more. 

3. How will I know when I have enough workshops to be eligible to receive a certificate? Please ensure that you read the 

certificate requirements and track your accomplishments. If you meet all of the SLI requirements and have not heard from 

us, please contact leadership.institute@sunnybrook.ca. 

4. If I miss any modules as part of a SLI Certificate Programs, can I still graduate? The criteria is listed for each program. 

You must complete all modules in order to graduate. You can complete make-up modules within the year. 

FAQs 

65

Frequently Asked Questions (FAQs) 

5. I noticed some criteria changes for certain SLI Certificate Programs. If I have already completed some of the 

workshops for a particular program, do I have to start again? If you began to attend workshops for a specific SLI 

Certificate Program prior to September 2016, you have until June 2017 to complete the requirements as it was defined 

for the Program when you started. 

Education Tuition Reimbursement 

1. Do we have tuition reimbursement? Yes we do. It is called the Continuing Education Support Fund (CESF). 

2. When do I apply for tuition reimbursement? Applications for tuition reimbursement are accepted between August 

and October. 

3. How do I apply for CESF? You must complete the online portion of the application and deliver appropriate paper 

documentation to the CESF Dropbox located outside of H110 or the one located on the 8 th floor Holland Centre outside 

of auditorium. For more information, visit CESF page at Sunnynet/Employees/EducationReimbursement/CESF. 

4. Who is eligible to receive tuition reimbursement? Any Sunnybrook employee who has completed probation, and is 

paid out of the Sunnybrook operating budget, can apply for reimbursement. Staff at St. John’s Rehab, however, can 

request continuing education support through the St. John’s Rehab education fund. 

5. Once my application has been submitted online, how can I check that the application has been received? Once you 

have submitted your online application, you will see a screen that thanks you for your application. This means it has 

been received. 

6. When do I find out if I have been awarded funding? In early December you will be notified that your application status 

is available on the CESF link (http://cesf.sw.ca). 

7. Where can I find the CESF application link? The CESF application link is available under the Employee Resources tab 

located on Sunnynet. The link http://cesf.sw.ca can also be inputted in the address field of your internet browser on any 

computer that is connected to the Sunnybrook network. 


How do I register for PAA or PSP training? Your manager will need to email organizational.development@sunnybrook.ca 

indicating approval for you to attend and the requested training dates. 

66 FAQs

67


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69

INDEX 

A 

All About Managing Change ......................................................26 

Applied Coaching in Healthcare ..............................................22 

Applied Emotional Intelligence in Healthcare ...................26 

Appreciative Leadership ..............................................................32 

Awards and Grants .........................................................................62 

B 

Building Leadership Capacity through 

Integrative Thinking .................................................................27 

Building Partnerships: The Art of Negotiation ..................27 

C 

Career Conversations ....................................................................28 

Conflict: Understanding Your Style ........................................14 

Customized eLearning Design...................................................57 

Customized Organizational Development & 

Leadership Services .................................................................58 

Crucial Accountability ...................................................................28 

Crucial Accountability Applied .................................................28 

Crucial Conversations ....................................................................28 

Crucial Conversations Applied ..................................................15 

Cultural Intelligence ........................................................................15 

D 

Developing Leader Self-Awareness Using Herrmann 

Brain Dominance Instrument (HBDI) ..............................32 

Developing Nurse Leaders Program (DNLP) ....................37 

Developing Positive Assertiveness .........................................16 

E 

Education Tuition Reimbursements .......................................61 

Educator Development Program ............................................38 


eLearning Modules ...................................................................50 

Effective Meeting Management ...............................................22 

eLearning Design and Development Workshops ............47 

Emergent Leaders Development Program (ELDP): 

Making the Transition ..............................................................39 

Emotional Intelligence (EI) ..........................................................16 

Emotional Intelligence for Leaders .........................................33 

Engaging Others Through Storytelling ................................23 

F 

Facilitating Meetings: How to Get People Really 

Talking About What is Really Important .......................23 

Facilitator Development Program ...........................................40 

Financial Planning: Start Early! ..................................................48 

Foundations of Coaching Dialogue ........................................24 

Frequently Asked Questions (FAQs) ....................................64 

H 

Health and Wellness Workshops .............................................48 

Health Literacy: An Introduction ..............................................16 

Health Literacy: Applying Universal Precautions to 

Teaching Patients and Families .........................................17 

Health Literacy: Teach Back .......................................................17 

How to Give and Respond to Feedback ..............................17 

How to Register for Workshops ..............................................11 

I 


Fundamentals Program .........................................................41 


Advanced Program ..................................................................42 

Influencer: Strategies for Leading Change .........................29 

Internationally Educated Professionals (IEP) 

Workshops ...................................................................................49 

70 

Index

INDEX 

L 

Leadership Book Summaries .....................................................68 

Leadership Certificate Program ...............................................43 

Leading and Chairing Meetings Guidelines 101 .................50 

LIVE Sunnybrook .............................................................................18 

Living your Leadership Legacy ................................................29 

M 

Management Excellence Program (MExP) .........................44 

Measuring Team Effectiveness .................................................29 

Meetings 101 ........................................................................................50 

Mindful Leadership and Building 

Resilience in Others .................................................................30 

Myers-Briggs Type Indicator (MBTI) 

Developing Self-Awareness .................................................18 


Leading Others ...........................................................................24 

N 

Networking for Success ...............................................................30 

Project Management Essentials for 

the Unofficial Project Manager ...........................................25 

S 

Secrets of Being a Successful Team Member ...................19 

Speaker Support Fund ..................................................................63 

Speech and Presence ....................................................................33 

Strategic Thinking ...........................................................................30 

Sunnybrook Leadership Days ...................................................10 

T 

Teaching for Learning and Collaboration (TLC) 

Program, Centre for Faculty Development, 

University of Toronto .....................................................................45 

The Power Within: Building Personal Resilience 

for Healthcare Professionals ................................................19 

Thriving During Change: Using What You 

Already Know .............................................................................19 

Transforming a Group to a Team ............................................25 

O 

Organizational Development & Leadership Week ..........10 

U 

Understanding and Resolving Conflict .................................20 

P 

Patient Administrative Associate (PAA) Education ......51 


Review Day ..................................................................................52 

Patient Service Partner (PSP) Training .................................53 

Patient Service Partner (PSP) Workshop ............................54 

Peer Coaching in a Community of Practice .......................24 

Personality Dimensions ................................................................54 

Preparing for an Interview ..........................................................18 

Preparing for Retirement Workshops ...................................55 

Presentation Guidelines 101 ........................................................50 

V 

Value-Based Leadership ..............................................................34 

W 

Worshop Competency Matrix ...................................................8 

Writing Clear and Professional Emails ..................................20 

Index 

71

LOCATIONS 

Organizational Development & Leadership serves all Sunnybrook sites. 

Organizational Development & Leadership offers all workshops at our Bayview location. You can work with us to have 

workshops and some of our other services delivered at any of Sunnybrook’s sites. 

Please email us at Organizational.Development@Sunnybrook.ca. 

The Sunnybrook Health Sciences Centre sites are: 

Bayview Campus 

2075 Bayview Avenue 

Toronto, Ontario 

Holland Orthopaedic and Arthritic Centre 

43 Wellesley Street East 


St. John’s Rehab 

285 Cummer Avenue 


Sunnybrook Centre of Prehospital Medicine 

Regional Base Hospital Program 

77 Brown’s Line 


Central Ambulance Communication Centre (CACC) 

Wallaceburg, Ontario 

72 

Locations

H 

WALLACEBURG 

H 

ST. JOHN’S REHAB 

H 

BAYVIEW 

H 

HOLLAND 

H 

BROWNSLINE 

Cummer Ave. 

Church St. 

Hospital Rd. 

H 

Donna Ct. 

Wellesley St. E. 

H 

Maxome Ave. 

Life Saving Dr. 

H 

Bayview Campus 


Toronto, ON 

M4N 3M5 

St. John’s Rehab 

285 Cummer Avenue 

Toronto, ON 

M2M 2G1 

Holland Centre 

43 Wellesley Street East 

Toronto, ON 

M4Y 1H1 

Locations 

73

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75

Organizational Development & Leadership 

Sunnybrook Health Sciences Centre 

Room H110 


Toronto, ON M4N 3M5 

Canada 

P : 416-480-4038 

E : 76 Organizational.Development@Sunnybrook.ca 

A Division of Human Resources

Sunnybrook Leadership Institute 2016 - 2019 Catalogue

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