Sunnybrook Leadership Institute 2016 - 2019 Catalogue
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SUNNYBROOK<br />
LEADERSHIP INSTITUTE<br />
<strong>2016</strong> - <strong>2019</strong> CATALOGUE<br />
Learning for Everyone at <strong>Sunnybrook</strong><br />
ABOUT US<br />
PROGRAMS<br />
FAQs<br />
TRAINING<br />
LOCATIONS<br />
WORKSHOPS<br />
AWARDS & GRANTS<br />
REGISTRATION<br />
A Division of Human Resources 1
A MESSAGE FROM<br />
SUNNYBROOK’S PRESIDENT & CEO<br />
AND<br />
VICE PRESIDENT,<br />
HUMAN RESOURCES AND ORGANIZATIONAL<br />
DEVELOPMENT & LEADERSHIP<br />
At <strong>Sunnybrook</strong>, our goal is to create a culture of engagement, respect and inclusiveness that<br />
attracts talent and inspires our employees to achieve excellence.<br />
<strong>Sunnybrook</strong> is committed to investing in building our leadership capacity by providing teaching and<br />
learning opportunities for all our staff, leaders and physicians.<br />
Organizational Development & <strong>Leadership</strong>, Human Resources, through the new <strong>Sunnybrook</strong><br />
<strong>Leadership</strong> <strong>Institute</strong>, provides programs, workshops and services for all staff - informal, emergent,<br />
developing and advanced.<br />
Learning builds confidence, and learning together through the <strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong><br />
enriches the experience.<br />
At <strong>Sunnybrook</strong>…leadership and learning matters.<br />
Barry McLellan<br />
President and CEO<br />
Marilyn Reddick<br />
Vice President, Human Resources<br />
and Organizational Development &<br />
<strong>Leadership</strong><br />
2
A MESSAGE FROM<br />
DIRECTOR, HUMAN RESOURCES AND<br />
ORGANIZATIONAL DEVELOPMENT & LEADERSHIP<br />
AND<br />
MANAGER, ORGANIZATIONAL<br />
DEVELOPMENT & LEADERSHIP<br />
At <strong>Sunnybrook</strong>, we know that it is our people who provide the care that enables our reputation for<br />
excellence. Organizational Development & <strong>Leadership</strong>, Human Resources, through the <strong>Sunnybrook</strong><br />
<strong>Leadership</strong> <strong>Institute</strong>, is committed to supporting all our staff throughout their career and leadership<br />
journey.<br />
The <strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> provides classroom and online learning opportunities for<br />
professional and personal development. In addition, the Organizational Development & <strong>Leadership</strong><br />
team provides expertise to create customized and holistic approaches for leadership and learning.<br />
In this catalogue you will find information about programs, workshops and services designed to<br />
develop and enhance the knowledge and skills needed to thrive in your career. These skills facilitate<br />
interprofessional team effectiveness and support individual quality of work and life.<br />
At <strong>Sunnybrook</strong>…leadership and learning matters.<br />
Shamena Maharaj<br />
Director, Human Resources<br />
and Organizational Development &<br />
<strong>Leadership</strong><br />
Christopher Townsend<br />
Manager, Organizational Development<br />
& <strong>Leadership</strong><br />
3
TABLE OF CONTENTS<br />
06<br />
12<br />
36<br />
46<br />
INTRODUCTION<br />
SUNNYBROOK<br />
LEADERSHIP INSTITUTE<br />
WORKSHOPS<br />
CERTIFICATE<br />
PROGRAMS<br />
OTHER WORKSHOPS<br />
07<br />
08<br />
10<br />
10<br />
10<br />
11<br />
About Organizational<br />
Development &<br />
<strong>Leadership</strong><br />
Workshop<br />
Competency Matrix<br />
An Important<br />
Message to Directors,<br />
Managers, and<br />
Supervisors<br />
<strong>Sunnybrook</strong><br />
<strong>Leadership</strong> Days<br />
Organizational<br />
Development &<br />
<strong>Leadership</strong> Week<br />
How to Register<br />
for Workshops,<br />
eLearning, Programs,<br />
and Customized<br />
Services<br />
14<br />
22<br />
26<br />
32<br />
All Staff<br />
Emergent Leaders<br />
Developing Leaders<br />
Advanced Leaders<br />
37<br />
38<br />
39<br />
40<br />
41<br />
42<br />
43<br />
44<br />
45<br />
Developing Nurse<br />
Leaders Program<br />
(DNLP)<br />
Educator Development<br />
Program<br />
Emergent Leaders<br />
Development Program<br />
(ELDP)<br />
Facilitator<br />
Development Program<br />
iLead Quality and<br />
Patient Safety:<br />
Fundamentals<br />
Program<br />
iLead Quality and<br />
Patient Safety:<br />
Advanced Program<br />
<strong>Leadership</strong> Certificate<br />
Program<br />
Management<br />
Excellence Program<br />
(MExP)<br />
Teaching for Learning<br />
and Collaboration<br />
(TLC) Program<br />
47<br />
48<br />
48<br />
49<br />
50<br />
51<br />
52<br />
53<br />
54<br />
54<br />
55<br />
eLearning Design and<br />
Development<br />
Financial Planning<br />
Health and Wellness<br />
Internationally Educated<br />
Professionals (IEP)<br />
Effective Meetings and<br />
Presentations eLearning<br />
Patient Administrative<br />
Associate (PAA)<br />
Education<br />
Patient Administrative<br />
Associate (PAA)<br />
Review Day<br />
Patient Service Partner<br />
(PSP) Training<br />
Patient Service Partner<br />
(PSP) Workshop:<br />
Working Together on a<br />
Patient Care Unit<br />
Personality Dimensions<br />
Preparing for Retirement<br />
4
56<br />
60<br />
64<br />
70<br />
CUSTOMIZED<br />
SERVICES<br />
CONTINUING EDUCATION<br />
SUPPORT FUND<br />
(CESF)<br />
FREQUENTLY ASKED<br />
QUESTIONS<br />
AND<br />
OTHER RESOURCES<br />
INDEX AND<br />
LOCATIONS<br />
57<br />
58<br />
Customized eLearning<br />
Design<br />
Customized<br />
Organizational<br />
Development &<br />
<strong>Leadership</strong> Services<br />
61<br />
62<br />
63<br />
Education Tuition<br />
Reimbursements<br />
Awards and Grants<br />
Speaker Support Fund<br />
64<br />
68<br />
Frequently Asked<br />
Questions<br />
Other Resources<br />
70<br />
72<br />
Index<br />
Locations<br />
Hospital Rd.<br />
H<br />
Life Saving Dr.<br />
5
Introduction<br />
07<br />
08<br />
10<br />
10<br />
10<br />
11<br />
About Organizational<br />
Development & <strong>Leadership</strong><br />
Workshop Competency Matrix<br />
An Important Message to Directors,<br />
Managers, and Supervisors<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> Days<br />
Organizational Development &<br />
<strong>Leadership</strong> Week<br />
How to Register for Workshops,<br />
eLearning, Programs, and<br />
Customized Services<br />
The <strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong><br />
<strong>Catalogue</strong> – Building Your <strong>Leadership</strong><br />
Capacity<br />
This catalogue describes learning opportunities that are available to<br />
everyone at <strong>Sunnybrook</strong> – staff, leaders and physicians. Our hope is to<br />
help you find leadership learning opportunities that are specific to your<br />
current and aspirational leadership role within the organization.<br />
This catalogue also outlines other services offered such as lunchtime<br />
wellness workshops, training for PSPs and PAAs and workshops for<br />
those who wish to improve their ability to educate others. You will also<br />
find workshops on how to design and develop eLearning modules,<br />
which will help you leverage learning within your department or across<br />
the organization. As well, we describe our customized services to help<br />
departments to become more effective. Finally, if you are participating<br />
in formal education outside of <strong>Sunnybrook</strong>, there is information on how<br />
to access our tuition reimbursement fund, the Continuing Education<br />
Support Fund (CESF).<br />
We hope you are encouraged to take the time to invest in yourself and<br />
be more at <strong>Sunnybrook</strong>.<br />
The Organizational Development and <strong>Leadership</strong> Team<br />
6<br />
Introduction
About Organizational Development & <strong>Leadership</strong> (OD&L)<br />
The goal of Organizational Development & <strong>Leadership</strong> is to assist in the pursuit of organizational effectiveness. Our five<br />
strategic priorities are:<br />
1 2 3 4 5<br />
1. <strong>Leadership</strong> Development: Builds the capacity of staff and teams to achieve organization, team and individual goals.<br />
2. Learning Management System: Supports our teachers and learners by enabling content growth and capacity building.<br />
3. Educator Development: Supports the design of innovative methods of teaching and learning.<br />
4. Partnerships: Create and leverage internal and external partnerships to enhance interprofessional collaboration.<br />
5. Systems Change: Support organizational change and transition initiatives both social and technical systems (people,<br />
process and strategy).<br />
Introduction<br />
7
Workshop Competency Matrix: <strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong><br />
<strong>Sunnybrook</strong> <strong>Leadership</strong><br />
Supporting the<br />
<strong>Institute</strong><br />
Performance<br />
(SLI)<br />
Management<br />
- Supporting<br />
Program Core<br />
<strong>Sunnybrook</strong>’s<br />
Competencies<br />
Core and <strong>Leadership</strong> Competencies<br />
The goal of the Performance Management Program is to create a culture of engagement, respect and<br />
inclusiveness that attracts and inspires employees at all levels and in all roles, to achieve personal and<br />
professional excellence. The six CORE competencies and two LEADERSHIP competencies are the foundation<br />
Competencies are a set of behaviours that encompass skills, knowledge, abilities and personal attributes that help<br />
us understand what is expected and what we need to do in our day-to-day roles. <strong>Sunnybrook</strong> has identified six core<br />
competences that are foundational for all staff. Two leadership competencies have been developed for our emergent,<br />
developing and advanced leaders. Each of the workshops in this SLI <strong>Catalogue</strong> has been matched to at least two of the<br />
Core or <strong>Leadership</strong> competencies. This match indicates the key competencies addressed in the workshop.<br />
this review process. Each of the workshops in this SLI <strong>Catalogue</strong> has been matched to at least two of the Co<br />
or <strong>Leadership</strong> competencies. This ‘match’ indicates the key competencies addressed in the workshop.<br />
The charts that follow will assist in you selecting workshops that address the competencies in which further<br />
learning and skills development are of interest. Read on to continue your learning and development journey<br />
The charts that follow will assist you in selecting workshops to further your learning on specific competencies. Read on to<br />
continue your learning and development journey.<br />
SUNNYBROOK LEADERSHIP INSTITUTE (SLI)<br />
CORE COMPETENCIES<br />
Workshop Titles<br />
For ALL Staff<br />
Each workshop below is matched to one or more of our <strong>Sunnybrook</strong><br />
Competencies. This match indicates the key competencies addressed<br />
in the workshop.<br />
Teamwork and Collaboration<br />
Communication<br />
Conflict Resolution<br />
Emotional Self Awareness /<br />
Professional Behaviour<br />
Change Management<br />
Operational Ability<br />
Workshops for All Staff, Leaders and Physicians<br />
Conflict: Understanding Your Style<br />
Crucial Conversations<br />
Crucial Conversations Applied<br />
Cultural Intelligence<br />
Developing Positive Assertiveness<br />
Emotional Intelligence<br />
Health Literacy: An Introduction<br />
Health Literacy: Applying Universal Precautions to Teaching Patients/Families<br />
Health Literacy: Teach Back<br />
How to Give and Respond to Feedback<br />
LIVE <strong>Sunnybrook</strong><br />
Myers-Briggs Type Indicator (MBTI): Developing Self Awareness<br />
Preparing for an Interview<br />
Secrets of Being a Successful Team Member<br />
The Power Within: Building Personal Resilience for Healthcare Professionals<br />
Thriving During Change: Using What You Already Know<br />
Understanding and Resolving Conflict<br />
Writing Clear and Professional Emails<br />
8<br />
Introduction
Workshop Titles<br />
CORE COMPETENCIES<br />
For ALL Staff<br />
LEADERSHIP<br />
Competencies<br />
Each workshop, below, is matched to one or more of our<br />
<strong>Sunnybrook</strong> Competencies. This match indicates the key<br />
competencies addressed in the workshop.<br />
Teamwork and Collaboration<br />
Communication<br />
Conflict Resolution<br />
Emotional Self Awareness /<br />
Professional Behaviour<br />
Change Management<br />
Operational Ability<br />
<strong>Leadership</strong> and Coaching<br />
Ability<br />
Strategic Thinking<br />
Workshops for Emergent Leaders (Supervisors, Team Leaders, In-Charge, and Physicians)*<br />
Applied Coaching in Healthcare<br />
Effective Meeting Management<br />
Engaging Others Through Storytelling<br />
Facilitating Meetings: How to Get People Really Talking…<br />
Foundations of Coaching Dialogue<br />
Myers-Briggs Type Indicator: Leading Others<br />
Peer Coaching in a Community of Practice<br />
Project Management Essentials For the Unofficial Project Manager<br />
Transforming a Group to a Team<br />
Workshops for Developing Leaders (Middle Management and Physicians )**<br />
All About Managing Change<br />
Applied Emotional Intelligence in Healthcare<br />
Building <strong>Leadership</strong> Capacity through Integrative Thinking<br />
Building Partnerships: The Art of Negotiation<br />
Career Conversations<br />
Crucial Accountability<br />
Crucial Accountability Applied<br />
Influencer: Strategies for Leading Change<br />
Living your <strong>Leadership</strong> Legacy<br />
Measuring Team Effectiveness<br />
Mindful <strong>Leadership</strong> - Building Resilience in Others<br />
Networking for Success<br />
Strategic Thinking<br />
Workshops for Advanced Leaders (Directors, Senior Leaders and Physicians)<br />
Appreciative <strong>Leadership</strong><br />
Developing Leader Self Awareness Using the Herrmann Brain<br />
Dominance Index (HBDI)<br />
Emotional Intelligence for Leaders<br />
Speech and Presence<br />
Value-Based <strong>Leadership</strong><br />
* Developing and Advanced Leaders are welcome to attend.<br />
** Advanced Leaders are welcome to attend.<br />
Introduction<br />
9
An Important Message to Directors, Managers, and Supervisors<br />
Learning is a process and not an event. Research shows that time spent identifying the need for the learning, before the<br />
learning event, and time spent afterwards reviewing what was learned, will increase the likelihood of applying the new<br />
knowledge and skills in the workplace.<br />
Prior to your staff member attending a <strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> (SLI) workshop, please meet and discuss the<br />
following:<br />
• Learning goals relevant to the workshop focus.<br />
• The strengths and skills that your staff is bringing to the learning experience.<br />
• Your expectations regarding a change in knowledge, skills and/or behaviour.<br />
A similar discussion with your staff member needs to take place after the SLI workshop, with a particular focus on:<br />
• One or two key takeaways pertaining to the workshop content.<br />
• One or two key skills that your staff will incorporate into day-to-day work.<br />
• How you (the director, manager or supervisor) will support and encourage a change in behaviour.<br />
• Setting several dates and times for regular follow-up meetings to discuss his/her progress.<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> Days<br />
To support our Emergent, Developing and Advanced Leaders, Organizational Development & <strong>Leadership</strong> hosts<br />
<strong>Leadership</strong> Days three times per year. These events are opportunities to hear from leading-edge external and internal<br />
thought and practice leaders. You will leave these events motivated, refreshed and inspired to continue on your<br />
leadership journey.<br />
Organizational Development & <strong>Leadership</strong> (OD&L) Week<br />
Organizational Development & <strong>Leadership</strong> Week celebrates and promotes the work of the OD&L department. The OD&L<br />
Week includes week-long events, showcases at each campus, a keynote address, and an online challenge. All events are<br />
open to <strong>Sunnybrook</strong> staff, leaders and physicians.<br />
10<br />
Introduction
How to Register for Workshops, eLearning, Programs, and<br />
Customized Services<br />
Visit myEducation on the Sunnynet Quick Links menu or log onto sunnynet.ca/myEducation for information or to<br />
register for workshops and eLearning modules.<br />
For In-class Workshops:<br />
Register early at myEducation<br />
For eLearning Modules:<br />
Registration can be completed at anytime at myEducation<br />
For Certificate Programs:<br />
Please refer to the Program section of this <strong>Catalogue</strong> for specific registration information.<br />
For Customized Services:<br />
Contact Organizational Development & <strong>Leadership</strong> at organizational.development@sunnybrook.ca<br />
Navigating myEducation<br />
Go to Sunnynet > Quick Links > myEducation<br />
1. Select ‘Course Registration’<br />
2. Type in the workshop or eLearning module title in the<br />
‘Search for a Course’ field or a key word or acronym (e.g.<br />
WHMIS) in the same field<br />
3. Click the ‘Search’ button to view the list of available courses<br />
4. Click the ‘Register’ button to register for the selected<br />
workshop or module<br />
5. Click on the ‘My Learning’ button to see all your current<br />
registrations, completed courses, and certifications<br />
Workshop Attendance<br />
To ensure the most effective interaction and learning, workshops may be cancelled if fewer than 12 people are registered. If<br />
you must cancel your registration, please go to myEducation to withdraw from the workshop at least 24 hours in advance.<br />
This allows us to offer your place to someone on the waiting list.<br />
Introduction<br />
11
<strong>Sunnybrook</strong> <strong>Leadership</strong><br />
<strong>Institute</strong> Workshops<br />
ALL STAFF .................................................................<br />
14<br />
The Power Within: Building Personal Resilience for<br />
Conflict: Understanding Your Style .....................................<br />
Crucial Conversations ................................................................<br />
Crucial Conversations Applied ..............................................<br />
Cultural Intelligence ...................................................................<br />
14<br />
14<br />
15<br />
15<br />
Healthcare Professionals .................................................................<br />
Thriving During Change: Using What You Already Know..<br />
Understanding and Resolving Conflict ....................................<br />
Writing Clear and Professional Emails .....................................<br />
19<br />
19<br />
20<br />
20<br />
Developing Positive Assertiveness .......................................<br />
16<br />
EMERGENT LEADERS ....................................................<br />
22<br />
Emotional Intelligence (EI) ......................................................<br />
16<br />
Applied Coaching in Healthcare ..............................................<br />
22<br />
Health Literacy: An Introduction ..........................................<br />
16<br />
Effective Meeting Management ...............................................<br />
22<br />
Health Literacy: Applying Universal Precautions to<br />
Engaging Others Through Storytelling ...............................<br />
23<br />
Teaching Patients and Families .............................................<br />
17<br />
Facilitating Meetings: How to Get People Really<br />
Health Literacy: Teach Back .....................................................<br />
17<br />
Talking About What is Really Important ...........................<br />
23<br />
How to Give and Respond to Feedback ...........................<br />
17<br />
Foundations of Coaching Dialogue .......................................<br />
24<br />
LIVE <strong>Sunnybrook</strong> ..........................................................................<br />
18<br />
Myers-Briggs Type Indicator (MBTI):<br />
Myers-Briggs Type Indicator (MBTI): Developing<br />
Leading Others ................................................................................<br />
24<br />
Self-Awareness ............................................................................<br />
18<br />
Peer Coaching in a Community of Practice .....................<br />
24<br />
Preparing for an Interview .......................................................<br />
18<br />
Project Management Essentials for the Unofficial<br />
Secrets of Being a Successful Team Member ...............<br />
19<br />
Project Manager ...................................................................................<br />
25<br />
Transforming a Group to a Team ...........................................<br />
25<br />
12<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops
DEVELOPING LEADERS ..............................................<br />
26<br />
ADVANCED LEADERS ...............................................<br />
32<br />
All About Managing Change ........................................................<br />
Applied Emotional Intelligence in Healthcare ....................<br />
Building <strong>Leadership</strong> Capacity through<br />
Integrative Thinking ........................................................................<br />
Building Partnerships: The Art of Negotiation ..................<br />
Career Conversations .....................................................................<br />
Crucial Accountability ...................................................................<br />
Crucial Accountability Applied .................................................<br />
Influencer: Strategies for Leading Change ...........................<br />
Living Your <strong>Leadership</strong> Legacy .................................................<br />
Measuring Team Effectiveness .................................................<br />
Mindful <strong>Leadership</strong> and Building Resilience in Others ...<br />
Networking for Success ................................................................<br />
Strategic Thinking ............................................................................<br />
26<br />
26<br />
27<br />
27<br />
28<br />
28<br />
28<br />
29<br />
29<br />
29<br />
30<br />
30<br />
30<br />
Appreciative <strong>Leadership</strong> ........................................................ 32<br />
Developing Leader Self-Awareness Using Herrmann<br />
Brain Dominance Instrument (HBDI) ................................. 32<br />
Emotional Intelligence for Leaders ..................................... 33<br />
Speech and Presence ................................................................ 33<br />
Value-Based <strong>Leadership</strong> ......................................................... 34<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops<br />
13
<strong>Sunnybrook</strong> <strong>Leadership</strong><br />
<strong>Institute</strong> Workshops<br />
These workshops are available<br />
to All Staff (individuals who<br />
are direct employees of<br />
<strong>Sunnybrook</strong>), Leaders and<br />
Physicians<br />
CONFLICT: UNDERSTANDING<br />
YOUR STYLE<br />
Related Workshops:<br />
• Crucial Conversations<br />
• Understanding and Resolving<br />
Conflict<br />
Duration: 3 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: None<br />
For: All Staff<br />
Description<br />
Each of us has preferences for how we behave and cope when we find ourselves in conflict situations. Reflection about what<br />
you do and say (your actions and behaviours) when in conflict will help you to identify your preferences. In this workshop,<br />
you will have an opportunity to explore your usual conflict-managing style preferences, learn more about the style choices<br />
you and others have available and how to use different style choices more effectively.<br />
CRUCIAL CONVERSATIONS<br />
Duration: 14 Hours<br />
Pre-requisite: None<br />
Available: <strong>2016</strong>/17 and onward For: All Staff<br />
Related Workshops:<br />
• Conflict: Understanding Your Style<br />
• Crucial Accountability<br />
• Developing Positive Assertiveness;<br />
• Understanding and Resolving<br />
Conflict<br />
Description<br />
A crucial conversation is what happens between two or more people when stakes are high, opinions are opposing, and<br />
emotions run strong. These are the kinds of conversations that are often not held, or if they are, are handled poorly.<br />
Both those approaches can lead to unsatisfactory results and undesirable long-term consequences including damaged<br />
relationships and poor team performance. In this workshop, you will experience the skills needed to have effective and<br />
productive difficult conversations.<br />
Strongly Recommended: Attendance at the Crucial Conversations Applied workshop within nine months<br />
14<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: All Staff
CRUCIAL CONVERSATIONS APPLIED<br />
Duration: 3 Hours<br />
Pre-requisite: Crucial Conversations<br />
Available: <strong>2016</strong>/17 and onward For: All Staff<br />
Related Workshops:<br />
• Conflict: Understanding Your Style<br />
• Developing Positive Assertiveness<br />
• Understanding and Resolving<br />
Conflict<br />
Description<br />
Building on the Crucial Conversations workshop, you will apply the skills acquired in Crucial Conversations to day-to-day<br />
situations. In this workshop, you will identify the appropriate skills needed to address specific circumstances as presented in<br />
scenarios based on real-life conversation challenges. This practice will increase your competence and confidence, enabling<br />
you to have accurate, respectful and safe conversations back at work.<br />
CULTURAL INTELLIGENCE<br />
Related Workshop: None<br />
Duration: 4 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: None<br />
For: All Staff<br />
Description<br />
Culture encompasses differences in ethnicity, age, education, experience, religion, and all other facets of what makes us<br />
who we are. In an increasingly diverse healthcare environment, understanding your own personal world view and how it<br />
may differ from others helps you to better understand and communicate your expectations. In this workshop, you will<br />
explore the importance of identifying and testing your assumptions as a means for developing and nourishing productive<br />
relationships.<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: All Staff<br />
15
DEVELOPING POSITIVE ASSERTIVENESS<br />
Related Workshops:<br />
• Conflict: Understanding Your Style<br />
• Crucial Conversations<br />
Duration: 3 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: None<br />
For: All Staff<br />
Description<br />
Depending on the situation, a person may not speak up when it would be good to do so. Conversely, a person may speak<br />
too forcefully, expressing opinions and ideas in a way that dominates a conversation and overpowers what others may<br />
want. Neither approach is considered to be communicating with positive assertiveness. In this workshop, you will explore<br />
and practice assertive communication techniques using planned scenarios and real-life situations.<br />
EMOTIONAL INTELLIGENCE (EI)<br />
Duration: 4 Hours<br />
Pre-requisite: Crucial Conversations<br />
Available: <strong>2016</strong>/17 and onward For: All Staff<br />
Related Workshops:<br />
• Applied Emotional Intelligence in<br />
Healthcare<br />
• Emotional Quotient Inventory<br />
(EQi) for Leaders<br />
Description<br />
Emotional Intelligence (EI) refers to the capacity for recognizing our own feelings and those of others, and regulating our<br />
emotional expression to maintain healthy relationships. Research shows that high EI is a significant factor in leadership and<br />
professional success and that it can be learned. Through discussion and cases, you will have the opportunity to apply EI<br />
concepts and competencies to better understand how to integrate them in your daily interactions at work.<br />
HEALTH LITERACY: AN INTRODUCTION<br />
Duration: 1 Hour<br />
Pre-requisite: None<br />
Available: <strong>2016</strong>/17 and onward For: All Staff<br />
Related Workshops:<br />
• Health Literacy: Applying Universal<br />
Precautions to Teaching Patients<br />
and Families<br />
• Health Literacy: Teach Back<br />
Description<br />
Health Literacy is the ability to access, understand, evaluate, communicate and apply information to promote, maintain and<br />
improve health across the life course. People working in healthcare settings can teach more effectively if they understand<br />
health literacy and the universal precautions to lessen the effects of low health literacy. This workshop will provide you with<br />
an overview of health literacy in Canada, the factors that contribute to low health literacy and the universal precautions for<br />
low health literacy.<br />
16<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: All Staff
HEALTH LITERACY: APPLYING UNIVERSAL<br />
PRECAUTIONS TO TEACHING PATIENTS<br />
AND FAMILIES<br />
Related Workshops:<br />
• Health Literacy: An Introduction<br />
• Health Literacy: Teach Back<br />
Duration: 3 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: None<br />
For: All Staff<br />
Description<br />
This workshop is for staff involved in selecting, teaching or developing education for patients and families. It will provide an<br />
overview of health literacy and the best practices in patient education to lessen the effects of low health literacy. You will<br />
have an opportunity to engage in a series of discussions and hands-on activities that will provide experience with practical<br />
strategies for improving patient and family teaching.<br />
HEALTH LITERACY: TEACH BACK<br />
Related Workshop:<br />
• Health Literacy: An Introduction<br />
Duration: 2 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
For: All Staff<br />
Pre-requisite:<br />
Health Literacy: Applying the<br />
Universal Precautions to Teaching<br />
Patients and Families<br />
Description<br />
Teach Back is a method that will help you, as a healthcare provider, ensure the information you are teaching is explained<br />
clearly, is understood, and can be applied by the patient or family. Teach Back is an evidence-based health literacy intervention<br />
that promotes quality, patient safety and adherence to the teaching delivered. This workshop will provide you with an<br />
overview of the Teach Back method, an awareness of the competencies needed for an effective teach back, and practical<br />
ways to apply this method in the hospital setting. The Teach Back method will be practiced using typical teaching scenarios.<br />
HOW TO GIVE AND RESPOND TO<br />
FEEDBACK<br />
Related Workshop:<br />
• Crucial Conversations<br />
Duration: 3 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: None<br />
For: All Staff<br />
Description<br />
Feedback is about recognizing accomplishments and improving performance. Both happen through meaningful<br />
appreciative comments as well as raising concerns with clarity and respect. Equally important is how to respond to<br />
feedback in a thoughtful manner regardless of the skill of the person giving it. This workshop will provide strategies to help<br />
you communicate feedback respectfully and how to clarify what you are hearing, if needed, when receiving it from others.<br />
You will also learn how to write actionable comments for a performance review when you are selected as a multi-rater for a<br />
peer or a manager.<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: All Staff<br />
17
LIVE SUNNYBROOK<br />
Related Workshop: None<br />
Duration: 4 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: None<br />
For: All Staff<br />
Description<br />
<strong>Sunnybrook</strong> Health Sciences Centre means many things to many people, but what seems to be common is that <strong>Sunnybrook</strong><br />
is there for people when it matters most. In this interactive and reflective workshop you will explore how <strong>Sunnybrook</strong>’s<br />
mission, vision and values are reflected in our professional practices, education and research initiatives. Particular emphasis<br />
will be placed on discussing Interprofessional Care and Education. This session is critical for all staff who want an overview<br />
of what <strong>Sunnybrook</strong> is all about.<br />
MYERS-BRIGGS TYPE INDICATOR (MBTI):<br />
DEVELOPING SELF-AWARENESS<br />
Duration: 4 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: None<br />
For: All Staff<br />
Related Workshops:<br />
• Developing Leader Self-Awareness<br />
using Herrmann Brain Dominance<br />
Instrument (HBDI)<br />
• Myers-Briggs Type Indicator<br />
(MBTI): Leading Others<br />
Description<br />
An important part of leadership development is taking the time to understand ourselves and the impact we have on others<br />
and vice versa. After completing a Myers-Briggs Type Indicator (MBTI) assessment, you will explore your innate preferences<br />
with respect to mental energy, information gathering, decision making and lifestyle/work patterns. Particular emphasis will<br />
be placed on communication and identifying the kind of information you need to function optimally. You will also have an<br />
opportunity to consider the preferences of others and how to adapt to their needs.<br />
PREPARING FOR AN INTERVIEW<br />
Related Workshop: None<br />
Duration: 3 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: None<br />
For: All Staff<br />
Description<br />
Would you like to excel at your next interview but you don’t know what to expect? This workshop will help you prepare<br />
for your next job interview. You will find out about the typical interview process and the usual questions, including the<br />
behaviour-based interview (BBI) questions that the interviewer might ask. You will develop sample responses to these usual<br />
questions and practice them in an interview scenario. There will also be an opportunity to ask, and receive responses to any<br />
questions and concerns that you have.<br />
18 <strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: All Staff
SECRETS OF BEING A SUCCESSFUL<br />
TEAM MEMBER<br />
Related Workshop: None<br />
Duration: 3 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: None<br />
For: All Staff<br />
Description<br />
Anyone can be a team member and yet not everyone is a great team member. Cooperation, collaboration, and dialogue are<br />
just a few of the secrets to becoming and sustaining your success as a valued team member. In this workshop, you will<br />
learn how to develop strong and effective collaborative relationships with your manager, peers and/or direct reports.<br />
THE POWER WITHIN: BUILDING<br />
PERSONAL RESILIENCE FOR HEALTHCARE<br />
PROFESSIONALS<br />
Related Workshop:<br />
• Mindful <strong>Leadership</strong> and Building<br />
Resilience in Others<br />
Duration: 3 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: None<br />
For: All Staff<br />
Description<br />
Healthcare leaders face unique challenges of constant change, staff turnover, and other pressures from internal and external<br />
sources. In this workshop, you will learn about the multiple factors of resilience that will help you become more aware of<br />
your own roadblocks and develop your own practices and strategies to build your resilience. There will also be opportunities<br />
for individual reflection and dialogue with others. By the end, you will leave with an increased understanding of the<br />
value of resilience in achieving individual and organizational wellness.<br />
THRIVING DURING CHANGE: USING<br />
WHAT YOU ALREADY KNOW<br />
Related Workshop: None<br />
Duration: 4 Hours<br />
Available: 2017/18 and onward<br />
Pre-requisite: None<br />
For: All Staff<br />
Description<br />
Every day we experience change. At times, it can seem daunting. However, one fact is certain: you already know how to<br />
deal with it. What is important is gaining the understanding that there is a specific process that you undergo during change.<br />
The more you understand it, the more you will come to know what to expect along the way. This workshop will help you<br />
anticipate change and adapt your responses in order to create a more satisfying experience. It will also build on change<br />
strategies you have used in the past so you are able to face change with confidence.<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: All Staff<br />
19
UNDERSTANDING AND RESOLVING<br />
CONFLICT<br />
Related Workshop:<br />
• Conflict: Understanding Your Style<br />
Duration: 3 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: None<br />
For: All Staff<br />
Description<br />
Recognizing when there is conflict and identifying the sources underlying it are the first two steps in moving to resolution.<br />
This workshop will provide you with the knowledge and skills that will help you, through dialogue, to discover the sources<br />
of conflict for all parties. You will learn techniques that will help you to clarify the other person’s concerns, communicate<br />
your own, and apply strategies that can lead to a mutually agreed goal.<br />
WRITING CLEAR AND PROFESSIONAL<br />
EMAILS<br />
Related Workshop: None<br />
Duration: 20–25 Minutes<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: None<br />
For: All Staff<br />
Description<br />
Research tells us that a poorly worded email can not only misinform the recipient or misrepresent facts, it can also damage<br />
relationships and, in some cases, cause or escalate legal issues. With so many meetings and other demands on your time,<br />
you might be tempted to write an important email in an improper manner. This eLearning module will provide you with the<br />
tools needed to write your messages and ideas clearly and persuasively to colleagues and other stakeholders.<br />
20<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: All Staff
“<br />
Before you are a leader, success is all about<br />
growing yourself. When you become a leader,<br />
success is all about growing others.<br />
”<br />
— Jack Welch<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: All Staff<br />
21
<strong>Sunnybrook</strong> <strong>Leadership</strong><br />
<strong>Institute</strong> Workshops<br />
These workshops are for<br />
Emergent Leaders: Supervisors,<br />
Team Leaders, In-Charge Roles<br />
and Physicians.<br />
Developing and Advanced Leaders are<br />
welcome to attend.<br />
APPLIED COACHING IN HEALTHCARE<br />
Related Workshop:<br />
• Peer Coaching in a Community<br />
of Practice<br />
Duration: 3 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: Foundations of Coaching Dialogue<br />
For: Emergent Leaders<br />
Description<br />
We face unique challenges of working as a coach leader in healthcare. Many coaching conversations happen on-the-go<br />
with patients, students, colleagues and teams. One of the myths of coaching is that different situations need different<br />
interventions. In this workshop, you will learn how a simple coaching process can help people move forward in their unique<br />
circumstances. You will also deepen your coaching skills through detailed practice and reflection.<br />
EFFECTIVE MEETING MANAGEMENT<br />
Duration: 90 Minutes<br />
Pre-requisite: None<br />
Available: <strong>2016</strong>/17 and onward For: Emergent Leaders<br />
Related Workshops:<br />
• Facilitating Meetings: How to<br />
get People Really Talking about<br />
What Is Really Important<br />
Description<br />
Sometimes it seems that so much time is spent in meetings that it becomes difficult to get other work done. A key part of<br />
having effective meetings is how well the chairperson plans the meeting, facilitates during it and follows up on key action<br />
items afterwards. Using <strong>Sunnybrook</strong>’s Board Committee, Guidelines for Presenters, this workshop will provide you with tools<br />
to reduce the amount of time spent in meetings and make them more productive.<br />
22<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: Emergent Leaders
ENGAGING OTHERS THROUGH<br />
STORYTELLING<br />
Related Workshop:<br />
• Speech and Presence<br />
Duration: 3 Hours<br />
Available: 2018/19 and onward<br />
Pre-requisite: None<br />
For: Emergent Leaders<br />
Description<br />
Storytelling is a powerful tool that leaders and educators use to engage listeners and learners whether they are patients,<br />
families, staff or students. Stories can be based on past events, present situations or future projections. When training,<br />
teaching, sharing a vision or an idea, well-told stories call people to action. In this workshop, you will explore how to use<br />
storytelling to influence organizational culture, help others connect with a purpose, and build engagement.<br />
FACILITATING MEETINGS: HOW TO<br />
GET PEOPLE REALLY TALKING ABOUT<br />
WHAT IS REALLY IMPORTANT<br />
Related Workshop: None<br />
Duration: 3 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: Effective Meeting Management<br />
For: Emergent Leaders<br />
Description<br />
There are times after leading a meeting that we may feel there has been little engaged discussion in spite of our best<br />
efforts. Research indicates this happens when we focus on meeting outcomes and do not use effective team processes<br />
that encourages members to share information, handle conflict and make decisions. This session will provide you an<br />
understanding of how groups work in a meeting setting and how to create an environment that will build participation and<br />
dialogue.<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: Emergent Leaders<br />
23
FOUNDATIONS OF COACHING DIALOGUE<br />
Related Workshops:<br />
• Applied Coaching in Healthcare<br />
• Peer Coaching in a Community<br />
of Practice<br />
Duration: 7 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: Crucial Conversations<br />
For: Emergent Leaders<br />
Description<br />
In this workshop, you will examine how Solution-Focused dialogue can be a simple yet powerful tool in bringing about<br />
positive change within and among people. This workshop is specially designed so that you can coach in ten minutes or less<br />
just by using three simple types of questions. You will find this session to be highly hands-on and practical as it requires<br />
practice to develop fluency in learning the language of coaching.<br />
MYERS-BRIGGS TYPE INDICATOR (MBTI):<br />
LEADING OTHERS<br />
Duration: 4 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
For: Emergent Leaders<br />
Pre-requisite:<br />
Myers-Briggs Type Indicator:<br />
Developing Self-Awareness<br />
Related Workshop:<br />
• Developing Leader Self-Awareness<br />
using the Herrmann Brain<br />
Dominance Instrument (HBDI)<br />
Description<br />
Leading teams can be challenging and time consuming. Using your Myers-Briggs Type Indicator (MBTI) report, you will<br />
explore how your MBTI type influences your leadership style. In this workshop, you will have an opportunity to identify blind<br />
spots, leverage your type strengths, and create a leadership development plan. In addition, you will have an opportunity to<br />
consider how your followers may experience your leadership style and how you can adapt to others’ styles, as needed.<br />
PEER COACHING IN A COMMUNITY OF<br />
PRACTICE<br />
Related Workshop:<br />
• Applied Coaching in Healthcare<br />
Duration: 3 Hours<br />
Available: 2017/18 and onward<br />
Pre-requisite: Foundations of Coaching Dialogue<br />
For: Emergent Leaders<br />
Description<br />
As part of integrating coaching skills, peer coaching in a community of practice enables people to learn with and from<br />
others by sharing wisdom from their own lived experiences. It is particularly useful for both applying and sustaining what is<br />
learned because it allows for experimentation of new ideas while integrating practical models. In this workshop, you will use<br />
the peer-coaching method to customize your learning including exchanging personalized feedback with your peers.<br />
24<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: Emergent Leaders
PROJECT MANAGEMENT ESSENTIALS FOR<br />
THE UNOFFICIAL PROJECT MANAGER<br />
Related Workshop:<br />
• Influencer: Strategies for Leading<br />
Change<br />
Duration: 7 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: None<br />
For: Emergent Leaders<br />
Description<br />
Being a project manager is more than managing logistics, project deliverables, and a project schedule to complete the work<br />
on time. Being unofficial also means that it is equally important to have the ability and skills that inspire the team to contribute<br />
to the project success using your ‘informal authority’. This workshop will assist you to identify of the mindsets, skillsets,<br />
and toolsets that will assist you to consistently bring a project to successful completion.<br />
TRANSFORMING A GROUP TO A TEAM<br />
Related Workshop: None<br />
Duration: 7 Minutes<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: None<br />
For: Emergent Leaders<br />
Description<br />
Transforming a group of individuals into a cohesive team can feel like a huge challenge. In this on-line module, you will be<br />
presented with different models outlining the stages of team development. At the end of this eLearning module you will<br />
see how the models complement each other. As well, you will have ideas about what could be done at each stage of team<br />
development to help the group move towards becoming a fully functioning, high performing, and cohesive team.<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: Emergent Leaders<br />
25
<strong>Sunnybrook</strong> <strong>Leadership</strong><br />
<strong>Institute</strong> Workshops<br />
These Workshops are for<br />
Developing Leaders:<br />
Middle Management and<br />
Physicians.<br />
Advanced Leaders are welcome<br />
to attend.<br />
ALL ABOUT MANAGING CHANGE<br />
Duration: 7 Hours<br />
Pre-requisite: None<br />
Available: <strong>2016</strong>/17 and onward For: Developing Leaders<br />
Related Workshops:<br />
• Crucial Conversations<br />
• Influencer: Strategies<br />
for Leading Change<br />
• Project Management<br />
Essentials for the Unofficial<br />
Manager<br />
Description<br />
Remember the days when we spoke about change as something that had a beginning and an end? Now, we live in a world<br />
of constant change. In this workshop, you will learn about the evolving theory of change and explore a scalable model that<br />
you can apply to any size of change initiative, from simple to complex. Bring either a change project that you are about to<br />
introduce or one from the past that did not turn out as well as you had hoped.<br />
APPLIED EMOTIONAL INTELLIGENCE IN<br />
HEALTHCARE<br />
Related Workshops:<br />
• Crucial Conversations<br />
• Emotional Intelligence<br />
for Leaders<br />
Duration: 90 Minutes<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: Emotional Intelligence (EI)<br />
For: Developing Leaders<br />
Description<br />
The field of healthcare is charged with emotions. When responding to unforeseen situations and tremendous pressures<br />
leaders are challenged to recognize their emotional triggers and regulate their emotional expression at work. In this<br />
workshop, you will further enhance your understanding of how emotional intelligence strategies can help you to selfmanage<br />
in pressured situations and manage stress in a healthy way, while sustaining your sense of wellbeing and resilience.<br />
26<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: Developing Leaders
BUILDING LEADERSHIP CAPACITY<br />
THROUGH INTEGRATIVE THINKING<br />
Related Workshop: None<br />
Duration: 4 Hours<br />
Available: 2018/19 and onward<br />
Pre-requisite: None<br />
For: Developing Leaders<br />
Description<br />
One of the key roles of a leader in a modern healthcare organization is to make robust choices. Often these choices<br />
inevitably involve competing priorities and tension among many variables within a complex organizational fabric. In this<br />
workshop, you will learn how to leverage seemingly disparate knowledge in order to build creative resolutions.<br />
BUILDING PARTNERSHIPS: THE ART OF<br />
NEGOTIATION<br />
Duration: 7 Hours<br />
Available: 2018/19 and onward<br />
Pre-requisite: Crucial Conversations<br />
For: Developing Leaders<br />
Related Workshops:<br />
• Emotional Intelligence (EI)<br />
• Foundations of Coaching<br />
Dialogue<br />
Description<br />
You negotiate every day. It may be with patients, families, vendors, colleagues, your manager or direct reports. In successful<br />
negotiations, the needs of all parties are explored. This means there is two-way communication, expectations are expressed,<br />
possibilities are generated, and the best outcome is achieved without damage to relationships. In this workshop, you will<br />
learn and practice the skills you need to become a win-win negotiator.<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: Developing Leaders<br />
27
CAREER CONVERSATIONS<br />
Related Workshop:<br />
• Crucial Conversations<br />
Duration: 2 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: None<br />
For: Developing Leaders<br />
Description<br />
The <strong>Leadership</strong> and Coaching Ability competency in our Performance Management Program encourages all leaders to<br />
initiate career conversations with their direct reports. These conversations will help your direct report to identify strengths<br />
and interests, to seek out and develop skills and confidence and, at the same time, to see a future at <strong>Sunnybrook</strong>. You will<br />
leave this workshop with a greater understanding of how to have this type of conversation - one that encourages trust, Self-<br />
Awareness, and the discovery of opportunities for growth.<br />
CRUCIAL ACCOUNTABILITY<br />
Related Workshops:<br />
• Crucial Conversations Applied<br />
Duration: 7 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: Crucial Conversations<br />
For: Developing Leaders<br />
Description<br />
There are times when holding another person accountable for performance gaps, unmet expectations, and broken promises<br />
or commitments cannot be delayed, no matter the person’s position or temperament. Building on the skills acquired in<br />
Crucial Conversations, you will explore how to clearly and concisely address these situations. In this workshop, you will<br />
investigate approaches to help you focus on meaningful natural consequences when performance gaps and problems are<br />
not resolved.<br />
Strongly Recommended: Attendance at “Crucial Accountability Applied” within six months<br />
CRUCIAL ACCOUNTABILITY APPLIED<br />
Duration: 3 Hours<br />
Pre-requisites:<br />
Available: <strong>2016</strong>/17 and onward • Crucial Accountability<br />
For: Developing Leaders<br />
• Crucial Conversations Applied<br />
• Crucial Conversations<br />
Related Workshops:<br />
• Conflict: Understanding Your<br />
Style<br />
• Developing Positive<br />
Assertiveness<br />
• Understanding and Resolving<br />
Conflict<br />
Description<br />
Building on the skills acquired in the Crucial Conversations and Crucial Accountability workshops, you will further explore<br />
how to have a critical dialogue in situations when agreed-upon expectations are not met. In this workshop, you will have<br />
the opportunity to practice the skills needed to address performance gaps in scenarios based on real-life situations. This<br />
practice will enable you to build your competence and confidence to have effective and respectful conversations about<br />
accountability at work.<br />
28<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: Developing Leaders
INFLUENCER: STRATEGIES FOR<br />
LEADING CHANGE<br />
Related Workshop:<br />
• Crucial Conversations<br />
Duration: 14 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: None<br />
For: Developing Leaders<br />
Description<br />
Influencing change, whether personal, social or organizational, depends on your ability to diagnose the causes preventing<br />
you, your team or the organization from implementing sustainable change. This workshop will focus on the six sources of<br />
influence as identified by VitalSmarts®. This research reveals that change is ten times more likely to be achieved when using<br />
all six sources. Your skill and confidence to lead sustainable change will be enhanced by identifying and implementing highleverage<br />
behaviours that lead to desired results.<br />
LIVING YOUR LEADERSHIP LEGACY<br />
Duration: 4 Hours<br />
Pre-requisite: None<br />
Available: 2017/18 and onward For: Developing Leaders<br />
Related Workshops:<br />
• Emotional Intelligence (EI)<br />
• Foundations of Coaching<br />
Dialogue<br />
Description<br />
Today’s leaders are asked to do more with fewer resources. In addition, they are expected to coach and mentor employees<br />
and at the same time navigate diverse and sometimes conflicting expectations. How you respond defines how others see<br />
you as a leader. In this workshop, you will develop your leadership vision and explore how to practice it mindfully so you can<br />
demonstrate your vision in everyday interactions. The benefit: you will keep your leadership compass pointed in the right<br />
direction.<br />
MEASURING TEAM EFFECTIVENESS<br />
Related Workshop:<br />
• Transforming a Group to a Team<br />
Duration: 4 Hours<br />
Available: 2017/18 and onward<br />
Pre-requisite: Crucial Conversations<br />
For: Developing Leaders<br />
Description<br />
How do you determine your team’s effectiveness? Do you use metrics that measure productivity or do you gauge it by<br />
how well everyone on the team gets along? There are many ways to evaluate teams; it depends on how you want to use the<br />
results. This workshop will examine different team effectiveness measuring instruments and how to use the results to build<br />
team engagement for continuous improvement. In preparation, you will be asked to participate in three team assessment<br />
tools.<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: Developing Leaders<br />
29
MINDFUL LEADERSHIP AND BUILDING<br />
RESILIENCE IN OTHERS<br />
Related Workshop: None<br />
Duration: 7 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
For: Developing Leaders<br />
Pre-requisite: The Power Within:<br />
Building Personal Resilience for Health<br />
Care Professionals<br />
Description<br />
This workshop is a second part to The Power Within workshop. With a focus on practical applications of resilience at work,<br />
you will use a real case as a mini-project in class. The mini-project will help you put your ideas into practice of how to<br />
increase adaptability in designing organizational processes and structure. In this workshop, you will develop a clear picture<br />
of what a mindful leader does to build an intentional space with embedded resilience.<br />
NETWORKING FOR SUCCESS<br />
Related Workshop: None<br />
Duration: 2 Hours<br />
Available: 2018/19 and onward<br />
Pre-requisite: None<br />
For: Developing Leaders<br />
Description<br />
Networking is one of the most powerful tools to support personal and organizational success. In this workshop, you will<br />
review tips on how to network with others, internally and externally, in a way that is comfortable and natural. By the end<br />
of the workshop you’ll have everything you need to get out there and establish meaningful and productive relationships to<br />
support you, your team and the organization.<br />
STRATEGIC THINKING<br />
Related Workshop: None<br />
Duration: 3 Hours<br />
Available: 2017 and onward<br />
Pre-requisite: None<br />
For: Developing Leaders<br />
Description<br />
Strategic thinking involves being able to apply “possibility thinking” to every situation. It is not about doing “business as<br />
usual” but rather pushing the envelope to see what can be done smarter and what else can be done “instead of”, or as an<br />
“add on”. The workshop focuses on the ability to ask the right questions in order to see beyond today and to anticipate<br />
the future. Participants will practice these skills to gather and synthesize data. This new knowledge will help you identify<br />
opportunities in your environment.<br />
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<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: Developing Leaders
31
<strong>Sunnybrook</strong> <strong>Leadership</strong><br />
<strong>Institute</strong> Workshops<br />
These workshops are<br />
for Advanced Leaders:<br />
Directors, Senior Leaders<br />
and Physicians<br />
APPRECIATIVE LEADERSHIP<br />
Related Workshop: None<br />
Duration: 3 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
Pre-requisite: None<br />
For: Advanced Leaders<br />
Description<br />
Do you want to harness positive power to set in motion positive ripples of confidence, energy, enthusiasm, and performance<br />
at work? In this workshop, you will explore the five elements of appreciative leadership that increases your capacity to<br />
discover, magnify, and connect what is good and healthy in people and in the world around them. This workshop will be<br />
particularly useful for deepening your empathy, inspiring transformation, and mobilizing positive innovation when working<br />
with others.<br />
DEVELOPING LEADER SELF-<br />
AWARENESS USING THE HERRMANN<br />
BRAIN DOMINANCE INSTRUMENT<br />
(HBDI)<br />
Related Workshops:<br />
• Myers-Briggs Type Indicator<br />
(MBTI): Leading Others<br />
Duration: 4 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
For: Advanced Leaders<br />
Pre-requisite:<br />
Myers-Briggs Type Indicator (MBTI):<br />
Developing Self-Awareness<br />
Description<br />
The Herrmann Brain Dominance Instrument (HBDI) offers you a unique way of understanding yourself. Based on research<br />
of the brain, it is a useful companion to the MBTI assessment tool. It will help you further explore how you innately prefer to<br />
learn, work and communicate. As part of this workshop, you will receive your own HBDI profile that will help you to<br />
understand your preferences, adapt your thinking in different settings, and develop strategies for self-improvement.<br />
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<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: Advanced Leaders
EMOTIONAL INTELLIGENCE FOR LEADERS<br />
Related Workshop:<br />
• Applied Emotional<br />
Intelligence in Healthcare<br />
Duration: 3 Hours<br />
Available: 2017/18 and onward<br />
Pre-requisite: Emotional Intelligence (EI)<br />
For: Advanced Leaders<br />
Description<br />
Building on the general emotional intelligence concepts, this workshop focuses on its implication on leadership behaviour<br />
and emotional competencies. Emotional Intelligence (EI) is introduced as competencies that can be measured and<br />
developed using assessment tools such as EQ-i 2.0 and EQ-i <strong>Leadership</strong>. Participants will have an opportunity to debrief<br />
their assessment results in depth.<br />
SPEECH AND PRESENCE<br />
Duration: 3 Hours<br />
Pre-requisite: None<br />
Available: 2018/19 and onward For: Advanced Leaders<br />
Related Workshop:<br />
• Engaging Others through<br />
Storytelling<br />
Description<br />
One of the most sought-after characteristics of the 21st-century leader is to be an effective speaker who can communicate<br />
key messages with clarity, confidence, and congruence. Like any skill, effective speaking can be learned and developed<br />
with systematic practice that focuses on the core skills of the craft. Based on concepts from the performing arts and<br />
communication theory, you will learn how to construct and deliver a compelling message. There will also be video-recording<br />
of individual presentations, real-time feedback, and reflection.<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: Advanced Leaders<br />
33
VALUE-BASED LEADERSHIP<br />
Related Workshop: None<br />
Duration: 3 Hours<br />
Available: 2018/19 and onward<br />
Pre-requisite: None<br />
For: Advanced Leaders<br />
Description<br />
A pre-requisite for great leadership is a solid foundation of personal values, principles, and ethics while also<br />
demonstrating the organization’s values. Effective leaders develop a strong value-based culture that strengthens<br />
their own performance and those who are within their sphere of influence. In this workshop, you will discover ways<br />
to identify and align personal and organizational values. This knowledge will help you to make critical decisions while<br />
simultaneously establishing your leadership legacy.<br />
34<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: Advanced Leaders
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Workshops: Advanced Leaders<br />
35
Certificate Programs<br />
Developing Nurse Leaders Program (DNLP) ..............<br />
Educator Development Program ...................................<br />
Emergent Leaders Development<br />
Program (ELDP): Making the Transition ......................<br />
37<br />
38<br />
39<br />
iLead Quality and Patient Safety:<br />
Advanced Program ...................................................<br />
<strong>Leadership</strong> Certificate Program .............................<br />
Management Excellence Program (MExP) ..........<br />
42<br />
43<br />
44<br />
Facilitator Development Program .................................<br />
iLead Quality and Patient Safety:<br />
Fundamentals Program ....................................................<br />
40<br />
41<br />
Teaching for Learning and Collaboration (TLC)<br />
Program, Centre for Faculty Development,<br />
University of Toronto ................................................<br />
45<br />
36<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Certificate Programs
DEVELOPING NURSE LEADERS PROGRAM (DNLP)<br />
The Developing Nurse Leaders Program is a commitment by <strong>Sunnybrook</strong> to prepare nurses to competently and confidently<br />
assume the responsibilities of this entry-level Nurse Leader role. Through a partnership with Nursing Education and<br />
Organizational Development & <strong>Leadership</strong>, our emergent nurse leaders have the opportunity to explore the leadership and<br />
operational responsibilities of this role.<br />
Duration: 7 days over 4 consecutive weeks<br />
Classroom Hours: 49<br />
Program Summary<br />
Learning activities include classroom sessions, simulation, job<br />
shadowing, manager coaching, and a learning development plan.<br />
Participants will have the opportunity to explore the knowledge and skill<br />
needed to:<br />
• Communicate effectively by adjusting to the different personalities<br />
and needs of individuals and team<br />
• Respond proactively to conflict and problem situations by self-managing<br />
personal style and by facilitating individual and team discussions<br />
to achieve resolution<br />
• Address responsibilities related to the Occupational Health & Safety<br />
Act; proactively manage safety situations<br />
• Explore how Human Resources policies and collective agreements<br />
apply to leading a team<br />
• Develop, refine and apply classroom learning to realistic clinical<br />
situations in a safe learning environment<br />
Available:<br />
3 times per academic year<br />
For:<br />
Registered Nurses (RNs) in roles such<br />
as Team Leader, Clinical Care Leader,<br />
Patient Care Coordinator or Charge<br />
Nurse<br />
Recognition:<br />
• Developing Nurse Leaders Program<br />
Certificate;<br />
• Name added to <strong>Sunnybrook</strong><br />
<strong>Leadership</strong> <strong>Institute</strong> Plaque;<br />
• Invitation to <strong>Sunnybrook</strong><br />
<strong>Leadership</strong> <strong>Institute</strong> Graduation<br />
Ceremony.<br />
Registration:<br />
Participation in this program is by<br />
invitation. If you are interested in this<br />
program, speak to your manager.<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Certificate Programs<br />
37
EDUCATOR DEVELOPMENT PROGRAM<br />
This series was developed to enhance teaching and education practice of educators who work with students,<br />
colleagues and/or patients. Each workshop addresses the fundamentals of teaching and learning competencies as<br />
defined by The <strong>Institute</strong> for Performance and Learning (formerly the Canadian Society for Training and Development -<br />
CSTD). This series presents a balance of theory, practice and application to create an interactive learning space for the<br />
participants.<br />
Duration: Five 90-minute workshops plus a final brief presentation. Modules can be taken individually or as a series.<br />
The final presentation can only be delivered after completion of the five modules. All modules must be completed<br />
within a two-year period.<br />
Classroom Hours: 9.5<br />
Program Summary<br />
Each session includes interactive delivery of theoretical content and<br />
pre- and post-work for each module. Participants are encouraged to<br />
bring a small learning project (or part of one) so that learning can be<br />
applied immediately.<br />
Program Modules<br />
1. Assessing Learning Needs: Identify learning needs accurately<br />
and effectively by developing appropriate questions in class to<br />
inform the design and delivery of their training.<br />
2. Designing: Write learner-centred outcomes that are supported<br />
by appropriate learning methods that enhance learning.<br />
Available:<br />
Series will be available at least once per<br />
academic year.<br />
For:<br />
Staff, Leaders and Physicians who teach<br />
students, colleagues and/or patients.<br />
Recognition:<br />
• Educator Development Certificate;<br />
• Invitation to <strong>Sunnybrook</strong> <strong>Leadership</strong><br />
<strong>Institute</strong> Graduation.<br />
3. Facilitating: Describe how to create a comfortable learning<br />
environment that effectively involves learners.<br />
4. Supporting Transfer of Learning: Identify a range of appropriate<br />
learning activities and resources that further enhance and sustain<br />
learning during and after the training.<br />
Registration:<br />
To register, for each module go to<br />
myEducation.<br />
5. Evaluating: Explore how evaluation principles and practices<br />
may be used to capture both intended and unintended learning<br />
(outcomes) and calibrate current teaching strategies to meet<br />
emerging learning objectives.<br />
6. Individual Presentation: Celebrate and present highlights of<br />
what you learned in the learning process with fellow participants<br />
in a safe and warm environment.<br />
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<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Certificate Programs
EMERGENT LEADERS DEVELOPMENT PROGRAM (ELDP):<br />
MAKING THE TRANSITION<br />
The Emergent Leaders Development Program (ELDP), formally known as Supervisor <strong>Leadership</strong> Development<br />
Program (SLDP), is designed as an orientation for staff transitioning into a first-time or entry-level leadership position<br />
in non-nursing roles. This training will assist new leaders to successfully transition to a more formal supervisory<br />
position. The focus of all sessions is on the development of leadership, and operational skills and abilities, to prepare<br />
the leader to confidently and competently assume the responsibilities of the role.<br />
Duration: Once per week for 9 consecutive days.<br />
Classroom Hours: 56<br />
Program Summary<br />
Learning activities include classroom sessions, journaling, manager<br />
coaching and pre-reading. Throughout the program, time will be<br />
allocated to work on small group learning projects. Groups will meet<br />
to prepare a presentation that is a synthesis of what was learned<br />
throughout the program to address a specific shared leadership<br />
challenge that is chosen by the group. During the program, there will<br />
be the opportunity to explore the knowledge and skills needed to:<br />
• Communicate effectively by adjusting to the different<br />
personalities and needs of individuals and teams<br />
• Provide, and respond to, feedback for improving performance<br />
and working relationships<br />
• Respond proactively to conflict and problem situations by selfmanaging<br />
personal style and by facilitating individual and team<br />
discussions to achieve resolution<br />
• Assess the personal and organizational impacts of change and<br />
apply strategies to lessen them<br />
• Address responsibilities related to the Occupational Health &<br />
Safety Act; proactively manage safety situations<br />
• Become familiar with collective agreements and explore the<br />
relevant Human Resources Policies that influence how the team<br />
works together<br />
Available:<br />
Once per academic year.<br />
For:<br />
Emergent Leaders, specifically<br />
supervisors, team leads and coordinators,<br />
in non-clinical departments and nonnursing<br />
programs.<br />
Recognition:<br />
• Emergent <strong>Leadership</strong> Development<br />
Program Certificate;<br />
• Name on <strong>Sunnybrook</strong> <strong>Leadership</strong><br />
<strong>Institute</strong> Plaque;<br />
• Invitation to the the <strong>Sunnybrook</strong><br />
<strong>Leadership</strong> <strong>Institute</strong> Graduation.<br />
Registration:<br />
Participation in this program is by<br />
invitation from your manager. If you are<br />
interested in this program, speak to your<br />
manager.<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Certificate Programs<br />
39
FACILITATOR DEVELOPMENT PROGRAM<br />
This series has been developed to support and enhance in-class facilitation skills for the instructors teaching in the SLI<br />
programs. It is intended to refresh facilitation skills with dynamic and practical topics intended to equip the SLI in-class<br />
instructors and facilitators to engage learners on a whole new level.<br />
Duration: Five modules, two hours in length. Modules can be taken separately or as a series.<br />
Classroom Hours: 10<br />
Program Summary<br />
The program consists of five modules, each two hours in length.<br />
Modules may include pre-workshop readings, highly interactive<br />
delivery of practical content, live feedback on simulations, group<br />
discussion, and reflections.<br />
Program Modules<br />
1. Inquiry Based Facilitation: 12 Different Ways to Respond to<br />
Questions: Explore creative ways of responding to questions<br />
that promote inquiry and self-directed learning from participants.<br />
2. Feedback: How to Elicit and Exchange Useful Feedback in<br />
Class: Seek, elicit and exchange feedback in class through<br />
experiential learning.<br />
3. 3 Keys of Facilitating for Transformation: Reflection, Inquiry,<br />
and Storytelling: Engage in mixed methods of delivery and<br />
reflection to learn how to construct relevant stories to illustrate<br />
learning points.<br />
4. Facilitator’s Presence: Voice, Stance, and Space: Experiment<br />
with different voicing and stance options often used in theatrical<br />
performance to refine presence as a facilitator.<br />
Available:<br />
Complete series will be offered<br />
throughout the academic year.<br />
For:<br />
Developing Leaders: Specifically for<br />
instructors who would like to enhance<br />
in-class facilitation skills. SLI workshop<br />
instructors will be considered first for the<br />
registration.<br />
Recognition:<br />
• Facilitator Development Certificate;<br />
• Invitation to <strong>Sunnybrook</strong> <strong>Leadership</strong><br />
<strong>Institute</strong> Graduation.<br />
Registration:<br />
To register for each module, go to<br />
myEducation.<br />
5. Emergent Curriculum Design: Balancing Learning Plan and<br />
Teaching Plan: Elicit and maintain generative learning space<br />
with tools and techniques from speech performance including<br />
improvisation, coaching and flipped classroom.<br />
40 <strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Certificate Programs
iLEAD QUALITY AND PATIENT SAFETY: FUNDAMENTALS PROGRAM<br />
Quality and Patient Safety has developed this introductory program for any staff who wish to learn how to contribute<br />
to effective and sustainable quality improvement (QI). This program equips participants with the knowledge and skills<br />
to identify, develop, implement and measure simple and effective quality and patient safety initiatives.<br />
Duration: There is no time limit for completing the iLead Course requirements.<br />
Classroom Hours: Approximately 31 hours<br />
Program Requirements:<br />
To complete this program, participants must complete 4.5 course<br />
credits (3 mandatory + 1.5 electives) and engage in an independent<br />
QI Activity.<br />
Available:<br />
Workshops are offered annually<br />
throughout the academic year.<br />
Compulsory Workshops*:<br />
• iLead: Model for Improvement (7 hours, 1.0 credit)<br />
• iLead: Change Management for Improvement (7 hours, 1.0 credit)<br />
• iLead: Measurement for Quality Improvement (4 hours, 1.0 credit)<br />
Electives*:<br />
• iLead: Tools for Quality Improvement (4 hours, 0.5 credit)<br />
• iLead: Patient Safety Basics (7 hours, 1.0 credit)<br />
• iLead: Lean Healthcare (4 hours, 1.0 credit)<br />
• iLead: Human Factors Principles (4 hours, 1.0 credit)<br />
iLead Independent QI Activity:<br />
For:<br />
All staff, leaders and physicians<br />
Recognition:<br />
• iLead Quality and Patient Safety<br />
Fundamentals Certificate;<br />
• Access to ongoing quality<br />
and patient safety education,<br />
symposiums and conferences;<br />
• Photo displayed on Department of<br />
Quality and Patient Safety Wall of<br />
Graduates.<br />
Registration:<br />
To register for each workshop, go to<br />
myEducation.<br />
The purpose of this activity is to expose participants to the various<br />
opportunities to participate in and lead quality and patient safety<br />
improvement work. Participants will have the opportunity to shadow<br />
or engage in local or hospital-wide activities.<br />
*Please go to myEducation for workshop descriptions<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Certificate Programs<br />
41
iLEAD QUALITY AND PATIENT SAFETY: ADVANCED PROGRAM<br />
Quality and Patient Safety, in partnership with the <strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong>, has developed this advanced-level<br />
program for any staff who wish to lead a change initiative in their daily work. This program equips participants with the<br />
knowledge and skills to engage in effective and sustainable quality improvement (QI) with their team, unit, department<br />
or across the organization.<br />
Duration: There is no time limit for completing the iLead Course requirements.<br />
Classroom Hours: Approximately 72 hours<br />
Program Requirements:<br />
To complete this program, participants must complete 6.5 course<br />
credits (4.5 mandatory + 2.0 electives) and engage in an independent<br />
QI Activity.<br />
Available:<br />
Workshops are offered annually<br />
throughout the academic year.<br />
Compulsory Workshops*:<br />
• iLead: Sustainability & Spread (7 hours, 1.0 credit)<br />
• iLead Measurement for QI – Part II (4 hours, 0.5 credit)<br />
• iLead Failure Modes & Effects Analysis (7 hours, 1.0 credit)<br />
• iLead Canadian Incident Analysis Framework (7 hours, 1.0 credits)<br />
Electives*:<br />
• iLead Complexity, Reliability and High Reliability Organizations<br />
(7 hours, 1.0 credit)<br />
• Coaching for Improvement (4 hours, 0.5 credit)<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> (SLI)<br />
Core Workshops:<br />
• Crucial Conversations (14 hours, 1.0 hours)<br />
• Cultural Intelligence (4 hours, 0.5 credit)<br />
For:<br />
All staff, leaders and physicians<br />
Recognition:<br />
• iLead Quality and Patient Safety<br />
Advanced Certificate;<br />
• Name added to <strong>Sunnybrook</strong><br />
<strong>Leadership</strong> <strong>Institute</strong> Plaque;<br />
• Invitation to <strong>Sunnybrook</strong> <strong>Leadership</strong><br />
<strong>Institute</strong> Graduation Ceremony;<br />
• Access to ongoing quality<br />
and patient safety education,<br />
symposiums and conferences;<br />
• Photo displayed on Department of<br />
Quality and Patient Safety Wall of<br />
Graduates.<br />
Registration:<br />
To register for each workshop, go to<br />
myEducation.<br />
• Emotional Intelligence (EI) (7 hours, 1.0 credit)<br />
• Myers-Briggs Type Indicator (MBTI): Developing Self-Awareness<br />
(3 hours, 0.5 credit)<br />
iLead Independent QI Activity:<br />
The purpose of this activity is to expose participants to the various<br />
opportunities to participate in and lead quality and patient safety<br />
improvement work. Participants will have the opportunity to shadow<br />
or engage in local or hospital-wide activities.<br />
*Please go to myEducation for workshop descriptions<br />
42<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Certificate Programs
LEADERSHIP CERTIFICATE PROGRAM<br />
This program is an opportunity for emergent, developing and advanced leaders to develop their ability to influence<br />
others by building respectful relationships and trust. Starting with the foundation of increasing self-awareness,<br />
participants can choose from a number of workshops that explore effective communication, conflict resolution,<br />
change management, strategy and coaching skills. At the end of this program, they will have better understanding of<br />
how to lead themselves, others, teams and organizations.<br />
Duration: Participants must complete the four <strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong>’s core workshops plus an additional 20<br />
hours of workshops within a 3-year period. See below for more information.<br />
Classroom Hours: 45<br />
Program Summary<br />
This program requires the completion of four core SLI workshops,<br />
which provide a foundation of leadership. In addition, participants<br />
must complete a minimum of 20 hours of workshops chosen from<br />
emergent, developing and/or advanced streams that align with the<br />
participants formal leadership role.<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> (SLI) Core Workshops:<br />
• Crucial Conversations (14 hours)<br />
• Cultural Intelligence (4 hours)<br />
• Emotional Intelligence (EI) (4 hours)<br />
• Myers-Briggs Type Indicator (MBTI): Developing Self-<br />
Awareness (3 hours)<br />
Available:<br />
Workshops are offered throughout the<br />
academic year.<br />
For:<br />
Emergent, Developing and Advanced<br />
Leaders.<br />
Note: Managers may nominate staff<br />
to participate in a workshop from a<br />
leadership stream that is higher than their<br />
current role. Please contact<br />
leadership.institute@sunnybrook.ca<br />
for more information.<br />
Electives:<br />
Please refer to the Emergent, Developing and Advanced leadership<br />
workshops starting on page 16.<br />
Recognition:<br />
• <strong>Leadership</strong> Program Certificate;<br />
• Name added to <strong>Sunnybrook</strong><br />
<strong>Leadership</strong> <strong>Institute</strong> Plaque;<br />
• Invitation to <strong>Sunnybrook</strong> <strong>Leadership</strong><br />
<strong>Institute</strong> Graduation Ceremony.<br />
Registration<br />
To register go to myEducation.<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Certificate Programs<br />
43
MANAGEMENT EXCELLENCE PROGRAM (MExP)<br />
This program is designed to provide insights and coaching for those moving into a new role as a manager. Key<br />
concepts, practices and practical tools will be provided in addition to the opportunity to build networks and receive<br />
coaching to support success.<br />
Duration: 9 days over 8 weeks, 3-month check-in and 6-month final presentation.<br />
Classroom Hours: 63<br />
Program Summary<br />
This program consists of four modules plus three month check-in<br />
after last day of class. There will also be an action learning project<br />
presentation six months after last day of class where key learnings<br />
will be shared.<br />
Program Modules<br />
1. Introduction & Strategy: Learn about <strong>Sunnybrook</strong>’s Strategic<br />
Plan, and how to align multi-year operating plans to the strategy.<br />
2. Operations: Get hands on practice in budgeting, procurement,<br />
quality and patient safety.<br />
3. Talent & Performance Management: Explore day-to-day people<br />
management responsibilities in the context of <strong>Sunnybrook</strong>’s<br />
Talent Management Strategy.<br />
4. <strong>Leadership</strong> and Team Effectiveness: Create a personal<br />
leadership vision and build your influence, conflict management<br />
skills, and coaching skills.<br />
Available:<br />
Offered once per academic year.<br />
For:<br />
Developing Leaders, specifically managers<br />
or directors who are either new<br />
to their role or new to <strong>Sunnybrook</strong> (i.e.<br />
within 18 months of the program start<br />
date) and have direct reports, budget,<br />
and performance<br />
accountability.<br />
Recognition:<br />
• Management Excellence Program<br />
(MExP) Certificate;<br />
• Name added to <strong>Sunnybrook</strong><br />
<strong>Leadership</strong> <strong>Institute</strong> Plaque;<br />
• Invitation to <strong>Sunnybrook</strong> <strong>Leadership</strong><br />
<strong>Institute</strong> Graduation Ceremony.<br />
Registration:<br />
1. Participation in this program is by<br />
invitation from your manager.<br />
2. Experienced managers and directors<br />
may register to attend individual<br />
modules by contacting<br />
leadership.institute@sunnybrook.ca<br />
44 <strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Certificate Programs
TEACHING FOR LEARNING AND COLLABORATION (TLC) PROGRAM,<br />
CENTRE FOR FACULTY DEVELOPMENT, UNIVERSITY OF TORONTO<br />
Through a partnership with the University of Toronto and <strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong>, the TLC program provides a<br />
series of workshops for clinical educators interested in further developing their teaching skills. Specifically, the program<br />
provides clinicians with skills and abilities to effectively teach and evaluate students in various settings.<br />
Duration: With the exception of Module 1, all other modules can be taken separately. <strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong><br />
(SLI) core workshops can also be taken in any order within a two year period.<br />
Classroom Hours: 37<br />
Program Summary<br />
The program consists of six in-class sessions. These sessions are two<br />
hours in duration, where each includes pre-workshops, interactive<br />
delivery of theoretical models, reviewing video teaching simulations,<br />
role plays and ongoing feedback. In addition, in order to achieve<br />
recognition on the SLI plaque, participants must also take the SLI<br />
core workshops.<br />
Program Modules<br />
1. Setting the Educational Climate: Explore how the educational<br />
climate can enhance or limit learning.<br />
2. Identifying Learner Needs and Setting Objectives: Formulate<br />
learning objectives after following the process of identifying the<br />
learner’s needs.<br />
3. Making Learning Stick: Identify behaviours necessary to enhance<br />
learning.<br />
4. Managing the Teaching Session: Effectively lead group teaching<br />
sessions.<br />
5. Checking In: Explore behaviours necessary for confirming<br />
learning.<br />
6. Giving and Receiving Feedback: Discover behaviours related to<br />
giving effective feedback.<br />
Available:<br />
Series will be available over an 8-month<br />
period.<br />
For:<br />
For all staff, leaders and physicians who<br />
want to develop their clinical teaching<br />
skills.<br />
Recognition:<br />
• Teaching for Learning &<br />
Collaboration Certificate;<br />
• Invitation to <strong>Sunnybrook</strong> <strong>Leadership</strong><br />
<strong>Institute</strong> Graduation Ceremony;<br />
• Name added to <strong>Sunnybrook</strong><br />
<strong>Leadership</strong> <strong>Institute</strong> Plaque, if SLI<br />
core workshops are also completed.<br />
Registration:<br />
To register for each module, go to<br />
myEducation.<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> (SLI)<br />
Core Workshops:<br />
• Crucial Conversations (14 hours)<br />
• Cultural Intelligence (4 hours)<br />
• Emotional Intelligence (EI) (4 hours)<br />
• Myers-Briggs Type Indicator (MBTI): Developing Self-Awareness<br />
(3 hours)<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> Certificate Programs<br />
45
Other Workshops<br />
Effective Meetings and Presentations<br />
eLearning Modules ..................................................... 50<br />
eLearning Design and Development<br />
Workshops ................................................................... 47<br />
Financial Planning: Start Early! ............................... 48<br />
Health and Wellness Workshops ............................ 48<br />
Internationally Educated Professionals (IEP)<br />
Workshops ................................................................... 49<br />
Effective Meetings and Presentations<br />
eLearning Modules ..................................................... 50<br />
Patient Administrative Associate (PAA)<br />
Education ..................................................................... 51<br />
Patient Administrative Associate (PAA)<br />
Review Day .................................................................. 52<br />
Patient Service Partner (PSP) Training ................. 53<br />
Patient Service Partner (PSP) Workshop:<br />
Working Together on a Patient Care Unit ............ 54<br />
Personality Dimensions ............................................. 54<br />
Preparing for Retirement Workshops ................... 55<br />
46<br />
Other Workshops
eLEARNING DESIGN AND DEVELOPMENT WORKSHOPS<br />
Duration: 9 classroom hours plus 16 hours of coaching and peer support<br />
Available: Workshops offered up to 3 times per year<br />
For: All Staff<br />
The purpose of these workshops is to enable departments to design, develop and implement online learning modules<br />
specific to their needs. Participants will experience and learn about adult learning and eLearning design principles. In<br />
addition, industry standards and best practices will be explored and all learners will receive course template samples.<br />
Using a centralized and decentralized design cycle, the following workshops are provided:<br />
Instructional Design<br />
• Adapt the eLearning Design process for asynchronous eLearning content<br />
• Scope the requirement of your eLearning module, including accessibility<br />
• Write effective evaluation questions aligned to the learning outcome<br />
Storyboarding in Microsoft PowerPoint<br />
• Create an ideal template to support the look and feel of the learning content<br />
• Customize learning content using graphics and animation<br />
Designing in Articulate Studio (Putting it all together)<br />
• Explore design strategies using our eLearning authoring tool of choice<br />
To register for each workshop go to myEducation<br />
Other Workshops<br />
47
FINANCIAL PLANNING: START EARLY!<br />
Duration: 3 Hours<br />
Available: Offered once per academic year<br />
For: All Staff<br />
It’s never too soon to plan for your financial future. This workshop is presented by experts from:<br />
• HOOPP – learn how the plan works and how to maximize your benefits. Everyone, particularly newer members,<br />
will benefit.<br />
• Service Canada – find out about the Canada Pension Plan (CPP) and Old Age Security (OAS).<br />
• Financial Planning – learn about the key issues facing people in their working years; RRSPs, TFSAs and RESPs; basic<br />
concepts of investment management, and the key elements in a solid, simple financial ‘game plan’.<br />
To register go to myEducation<br />
HEALTH AND WELLNESS WORKSHOPS<br />
Duration: 1-2 Hours<br />
Available: Offered 8 times annually<br />
For: All Staff<br />
At <strong>Sunnybrook</strong>, we recognize that our staff provides the care and service that enables our reputation for excellence.<br />
Organizational Development and <strong>Leadership</strong> (OD&L) is pleased to partner with experts in the health and wellness industry<br />
to provide you with a variety of lunchtime workshops to help rejuvenate, motive and support you.<br />
Through, Homewood Human Solutions, <strong>Sunnybrook</strong>’s Employee Family Assistance Provider, OD & L schedules workshops<br />
that cover a number of wellness strategies including effective approaches to managing stress, sleep habits, and positive<br />
parenting.<br />
OD&L also engages Wellspring, Westerkirk House at <strong>Sunnybrook</strong> to provide workshops on ways to reduce feelings of<br />
stress using proven techniques such as Tai Chi, Qi Gong and Yoga at your Desk.<br />
For more information, watch for announcements on Sunnynet.<br />
To register go to myEducation<br />
48 Other Workshops
OUTPATIENT<br />
ACCOUNTABILITY<br />
SUSTAINABILITY<br />
SUSTAINABILITY<br />
STRATEGIC<br />
LIVES<br />
COLLABORATION<br />
DISCOVERY<br />
CANCER<br />
BRAIN SCIENCES<br />
ITY<br />
COLLABORATION<br />
TRAUMA<br />
QUALITY<br />
OUTPATIENT<br />
INNOVATION<br />
QUALITY<br />
ENGAGED<br />
RESPECT<br />
TRAUMA<br />
SUSTAINABILITY<br />
COMPASSIONATE<br />
QUALITY<br />
TRAUMA<br />
ENGAGED<br />
INPATIENT<br />
QUALITY<br />
CRITICAL CARE<br />
BEST PRACTICES<br />
INPATIENT<br />
NT<br />
COLLABORATION<br />
STRATEGIC<br />
TEGIC<br />
SUSTAINABILITY<br />
ENGAGED<br />
QUALITY<br />
INNOVATION<br />
ENCY CARE<br />
ACADEMICS<br />
TRAUMA<br />
INNOVATION<br />
EXCELLENCE<br />
ENCE<br />
SUSTAINABILITY<br />
EXCELLENCE<br />
STRATEGIC<br />
WOMEN & BABIES<br />
WOMEN & BABIES<br />
REHAB PROGRAM<br />
EMERGENCY CARE<br />
DISCOVERY<br />
EMERGENCY CARE<br />
EMERGENCY CARE<br />
INNOVATION<br />
INCLUSIVENESS<br />
ESS<br />
INNOVATION<br />
BRAIN SCIENCES<br />
SPECIALIZED<br />
INCLUSIVENESS<br />
STRATEGIC<br />
TEGIC<br />
VETERANS<br />
OUTPATIENT<br />
INNOVATION<br />
REHAB PROGRAM<br />
RESPECT<br />
SUSTAINABILITY<br />
TRAUMA<br />
RESPECT<br />
REBUILDING LIVES<br />
DISCOVERY<br />
ENGAGED<br />
TRAUMA<br />
ENGAGED<br />
QUALITY<br />
DISCOVERY INPATIENT<br />
INPATIENT<br />
BRAIN<br />
SCIENCES<br />
COLLABORATION<br />
INNOVATION<br />
COMMUNITY<br />
SUSTAINABILITYT<br />
ENGAGEMENT<br />
ENGAGED<br />
GE<br />
ENGAGED<br />
GED<br />
REHAB BPROG<br />
PROGRAM<br />
RAM<br />
EMERGENCY ERGEN<br />
CARE<br />
WOMEN &<br />
BABIES<br />
INVENTS<br />
NTS<br />
EMERGENCY ENCY CARE<br />
EMERGENCY CARE<br />
COLLABORATION<br />
EMERGENCY ENCY CARE<br />
INCLUSIVENESS<br />
ENGAGED<br />
INCLUSIVENESS<br />
WOMEN & BABIES<br />
CRITICAL<br />
CARE<br />
BEST PRACTICES<br />
QUALITY<br />
INCLUSIVENESS<br />
CANCER<br />
COLLABORATION<br />
QUALITY<br />
HEART & STROKE<br />
CRITICAL CARE<br />
RESEARCH<br />
BRAIN SCIENCES<br />
MPASSIONATE<br />
ATE<br />
TICAL CARE<br />
AGED<br />
SUSTAINABILITY<br />
TY<br />
MEN & BABIES<br />
LEARNING<br />
NG<br />
STRATEGIC<br />
TEGI<br />
ERGENCY CARE<br />
REHAB BPROGRAM<br />
LUSIVENESS<br />
ESS<br />
INCLUSIVENESS<br />
IVEN<br />
ESS<br />
CARE<br />
DISCOVERY<br />
SUSTAINABILITY<br />
STAI<br />
REHAB PROGRAM<br />
VETERANS<br />
VETERANS<br />
CH<br />
FF<br />
TAL<br />
QUALITY<br />
TRAUMA<br />
ANS<br />
PECIA LIZED<br />
QUALITY<br />
INC LUS IV<br />
Y CA<br />
RE<br />
BABI<br />
ES<br />
LL<br />
EX<br />
N U<br />
NIT<br />
LE<br />
G<br />
LEA<br />
ON<br />
AGE<br />
NA<br />
ABI<br />
LIT<br />
INNOV NNOVA<br />
FF<br />
ED<br />
TAL<br />
REB<br />
EBU<br />
VETERANS<br />
LEA<br />
RNI<br />
NG<br />
SPECIALIZED<br />
ED<br />
EBU<br />
ILDI NG L<br />
IVES<br />
KE<br />
HEART<br />
ABI<br />
ES<br />
QUALITY<br />
INNOVATION<br />
INTERNATIONALLY EDUCATED PROFESSIONALS (IEP) WORKSHOPS<br />
Internationally Educated Professionals (IEP) are clinical and non-clinical staff who immigrated to Canada, and Canadians<br />
who have obtained their degrees outside of Canada. We value the diverse perspectives, skills and abilities they bring to our<br />
organization. In order to leverage these talents, Organizational Development & <strong>Leadership</strong> offers two workshops.<br />
Duration: 2 workshops, 2 Hours each<br />
Available: Each workshop offered once per academic year<br />
For: Internationally Educated Professionals<br />
IEP – Effective Communication in the Workplace<br />
Explore the impact of culture on communication with a particular emphasis on different communication styles. In addition,<br />
you will develop strategies to enhance your skills when speaking in person, discuss the difference between indirect and direct<br />
communication and learn how to choose the best words based on intended impact in a workplace situation.<br />
IEP – Giving and Receiving Feedback & Strategies for Email and Telephone<br />
Discover how to provide and receive feedback so you can improve your performance at work. You will also learn how<br />
feedback is generally shared between others in the Canadian workplace as well as practice how to give useful feedback to<br />
others. You will find out how to use email and voicemail to provide or elicit feedback.<br />
To register go to myEducation<br />
Resource for Managers<br />
MUSCULOSKELETAL<br />
INSPIRED<br />
RESEARCH<br />
EARCH<br />
TALENTED ED STAFF<br />
VETERANS<br />
REBUILDING LIVES<br />
INCLUSIVENESS<br />
VETERANS<br />
INTERPROFESSIONAL<br />
SUSTAINABILITY<br />
ENGAGEMENT<br />
GEME<br />
NT<br />
SPECIALIZED<br />
EMERGENCY CARE<br />
QUALITY<br />
REHAB PROGRAM<br />
WOMEN & BABIES<br />
WOMEN & BABIES<br />
BRAIN SCIENCES<br />
TEACHING<br />
EDUCATION<br />
REBUILDING LIVES<br />
INCLUSIVENESS<br />
IVE<br />
NESS<br />
ENGAGEM<br />
COLLABORATION<br />
EMERGENCY E CARE<br />
LEARNING<br />
INTERPROFESSIONAL<br />
ACADEM<br />
WOMEN & BABIES<br />
ACADEMICS<br />
EXCELLENCE<br />
ENCE<br />
RESEARCH<br />
REHAB PROGRAM<br />
VETERANS<br />
VETERANS<br />
COLLABORATION<br />
ENGAGEMENT<br />
SPECIALIZED<br />
REHAB PROGRAM<br />
BURN UNIT<br />
VETERANS TEACHING<br />
COMMUNITY<br />
HEART & STROKE<br />
HEART<br />
& STROKE<br />
LEARNING<br />
ENGAGED<br />
TALENTED STAFF<br />
LEARNING<br />
NG<br />
BURN UNIT<br />
ENGAGED<br />
E<br />
SUSTAINABILITY<br />
ABI<br />
INVENTS<br />
ENGAGEMENT<br />
INNOVATION<br />
VETERANS<br />
MUSCULOSKELETAL<br />
ULOSKELETAL<br />
SPECIALIZED<br />
TALENTED ED STAFF<br />
VETERANS<br />
LEARNING<br />
REBUILDING LIVES<br />
REBUILDING LIVES<br />
HEART & STROKE<br />
WOMEN & BABIES<br />
BI<br />
BRAIN SCIENCES<br />
RESEARCH<br />
QUALITY<br />
COLLABORATION<br />
EMERGENCY CARE<br />
LEARNING<br />
ST. JOHN’S<br />
AIN SCIENCES<br />
REBUILDING LIVES<br />
OVATION<br />
ENGAGED<br />
INNOVATION<br />
INVENTS<br />
BAYVIEW<br />
ATE<br />
ARE<br />
SUNNYBROOK<br />
RESEARCH<br />
INSPIRED<br />
CARE<br />
RNING<br />
HEART & STROKE<br />
WOMEN & BABIES<br />
BEST PRACTICES<br />
CRITICAL CARE<br />
TALENTED ED STAFF<br />
STRATEGIC<br />
EMERGENCY CARE<br />
HOLLAND<br />
INSPIRED<br />
RESPECT<br />
Attracting, Retaining, and<br />
Leading Internationally Educated<br />
Professionals (IEPs):<br />
Leader’s<br />
Guide<br />
Attracting, Retaining and Leading Internationally Educated Professionals – Leader’s<br />
Guide: This guide was designed to help leaders appreciate and leverage the talents<br />
of IEPs. Learn practical information and about other resource to build recruitment,<br />
selection, orientation and onboarding strategies to promote a culturally inclusive team<br />
and workplace.<br />
Please email organizational.development@sunnybrook.ca to receive a copy.<br />
Other Workshops<br />
49
EFFECTIVE MEETINGS AND PRESENTATIONS eLEARNING MODULES<br />
Summary:<br />
All of us at <strong>Sunnybrook</strong> spend an enormous amount of time in committee meetings. In order to maximize the effectiveness<br />
of hospital meetings/committees and to ensure there is respect for the valuable time that all of us give to attend these<br />
meetings, Guidelines have been developed for leading meetings and for presentations. Three 20-minute eLearning modules<br />
have been developed to explore these guidelines as well as skills to help participants develop some best practices for<br />
leading meetings and making presentations.<br />
Meetings 101<br />
Duration: 20 Minutes<br />
Available: <strong>2016</strong>/17 and onward<br />
For: All Staff, Leaders and Physicians<br />
This module will explore leading meetings that are efficient, outcome focused and engaging for participants. This workshop<br />
will review <strong>Sunnybrook</strong>’s guidelines (Board Committees: Guidelines for Presenters) that outline responsibilities of the<br />
chairperson and committee members to make meetings more meaningful for all. In addition, best practices will be provided<br />
to help participants implement some better meeting habits.<br />
Leading and Chairing Meetings Guidelines 101<br />
Duration: 20 Minutes<br />
Available: <strong>2016</strong>/17 and onward<br />
For: All Staff, Leaders and Physicians<br />
A key part of effective meetings is how well the chairperson plans the meeting ahead of time, facilitates during and<br />
follows up on key action items afterwards to ensure critical items move forward. The purpose of this module is to provide<br />
chairpersons with tools to effectively and efficiently manage meeting outcomes and processes.<br />
Presentation Guidelines 101<br />
Duration: 20 Minutes<br />
Available: <strong>2016</strong>/17 and onward<br />
For: All Staff, Leaders and Physicians<br />
Board Committees: Guidelines for Presenters, November, 2015 was developed to reduce the amount of time spent at<br />
meetings or to make them more productive. One area that the guidelines emphasize is the importance of delivering<br />
effective presentations at meetings. The purpose of this workshop is to provide presenters with tools to effectively and<br />
efficiently present at meetings.<br />
To register go to myEducation<br />
50 Other Workshops
PATIENT ADMINISTRATIVE ASSOCIATE (PAA) EDUCATION<br />
Duration: Up to 23 hours over 6 months<br />
For: New Patient Administrative Associates (PAAs), or<br />
current PAAs.<br />
The purpose of this PAA training series is to provide employees who are new to this position with the knowledge of all<br />
administrative systems needed to be successful in this role. Training is provided online, in classrooms and in the Information<br />
Services labs at the Bayview campus by subject matter experts. The eleven modules can be taken in any order and must be<br />
completed in a six-month period. This opportunity is also available to current PAAs who wish to brush up on their knowledge.<br />
To register for this program, managers must email organizational.development@sunnybrook.ca indicating the employee’s<br />
name, the training modules and the month the employee will start attending. OD&L will send program confirmation to the<br />
manager and employee along with specific registration instructions.<br />
Training:<br />
Online<br />
• Bed Management System (BMS): Learn about the Bed Management System-BMS used within <strong>Sunnybrook</strong>.<br />
• Care Visibility: Explore how to update the Care Visibility display.<br />
• Contracts and Collective Agreements: Identify the working knowledge of basic legislation and collective<br />
agreement principles.<br />
• Privacy: Understand patient privacy and confidentiality at <strong>Sunnybrook</strong> and learn how to protect patients’ personal<br />
health information.<br />
• Payroll: Identify the basic elements of Payroll, such as time correction completion, pay codes, deadlines and pay queries.<br />
Classroom<br />
• Health Data Resources (HDR): Learn how to enter patients’ medical records into a database so that they are<br />
accurate, up-to-date and accessible at all times.<br />
• SRM e-Requisitioning: Discover how to submit and manage your shopping cart orders through Plexxus E-Req.<br />
• Staff Scheduling (ESP): Learn how to schedule and pay your employees properly using the ESP Staff Scheduling<br />
program.<br />
Other Workshops<br />
51
Information Services (I.S.)<br />
• Patient Care System (PCS) - Admitting: Learn how to create MRN’s, register patients to out-patient clinic, admit<br />
patients/discharge, transfer patients to units and complete bed swaps.<br />
• Electronic Patient Record (EPR): Discover how to view test results, clinical documentation and patient<br />
demographic information, place electronic requisitions for orders, look up active and inactive medications for patients<br />
on inpatient units and graph and trend laboratory results.<br />
• Outlook: Learn how to quickly search your communications, organize your work, and better share your information<br />
with others.<br />
PAA Recognition: Upon completion of program, PAAs must contact Organizational Development & <strong>Leadership</strong> at<br />
organizational.development@sunnybrook.ca to receive their Patient Administrative Associate Training Certificate and their<br />
pay-rate increase.<br />
PATIENT ADMINISTRATIVE ASSOCIATE (PAA) REVIEW DAY<br />
Duration: 7 Hours<br />
Available: One per academic year<br />
The purpose of this review day is to provide current Patient Administrative Associates (PAAs) with the opportunity to learn<br />
more about recently revised and new processes. This review day is optional and topics could include:<br />
• Admitting<br />
• Communication & Collaboration<br />
• Health Data Resources (HDR)<br />
• Payroll<br />
• Privacy<br />
• Risk Management<br />
• Staff Scheduling (ESP)<br />
To register go to myEducation<br />
52 Other Workshops
PATIENT SERVICE PARTNER (PSP) TRAINING<br />
Duration: Up to 15 hours over 6 months<br />
The purpose of the PSP training series is to provide employees with the practical experience, knowledge and skills needed<br />
to be successful in this role. Training is provided online and in classroom at the Bayview site—can be taken in any order and<br />
must be completed within a six-month period. This opportunity is also available to current PSPs who wish to refresh their<br />
knowledge.<br />
To register for this training, managers must email organizational.development@sunnybrook.ca indicating the employee’s<br />
name, the training modules and the month the employee will start attending. Organizational Development & <strong>Leadership</strong> will<br />
send program confirmation to the manager and employee along with specific registration instructions.<br />
This program consists of two certificates:<br />
Certificate A: Designed for the new PSP who has not completed Certificate B or it has expired.<br />
Certificate B: Designed for the non-PSP employee and expires after one year.<br />
Certificate A<br />
Online<br />
Oxygen - Explore how to safely work with an oxygen<br />
cylinder.<br />
Physiotherapy - Safe Patient Handling: Learn how to<br />
make patient repositioning and transferring tasks safer,<br />
easier and less tiring.<br />
Violence Prevention - Understand Workplace Violence<br />
Prevention at <strong>Sunnybrook</strong>.<br />
WHMIS - Describe responsibility to prevent accidental<br />
and long-term exposure to the harmful effects of<br />
hazardous<br />
Classroom<br />
Environmental Services - Learn about bed making,<br />
cleaning, waste segregation and responsibilities are<br />
addressed in the ES class.<br />
Food Services - Learn about Food Services processes;<br />
quality assurance, customer service and equipment.<br />
Infection Prevention & Control - Identify how to clean,<br />
disinfect and sterilize reusable medical equipment/<br />
devices to prevent the transmission of infection to health<br />
care providers and patients.<br />
Certificate B<br />
Online<br />
Oxygen - Explore how to safely work with an oxygen<br />
cylinder.<br />
Violence Prevention - Understand Workplace Violence<br />
Prevention at <strong>Sunnybrook</strong>.<br />
WHMIS - Describe responsibility to prevent accidental and<br />
long-term exposure to the harmful effects of hazardous.<br />
Classroom<br />
Environmental Services - Learn about bed making, cleaning,<br />
waste segregation and responsibilities are addressed in the<br />
ES class.<br />
Food Services - Learn about Food Services processes;<br />
quality assurance, customer service and equipment.<br />
Infection Prevention & Control - Identify how to clean,<br />
disinfect and sterilize reusable medical equipment/devices<br />
to prevent the transmission of infection to health care<br />
providers and patients.<br />
Physiotherapy - Acquire the knowledge and practical<br />
handling skills to be able to assist with patient<br />
repositioning and transfers safely and effectively from<br />
both a patient and staff perspective.<br />
Note: For non-PSPs who are hired within one year, you must complete Physiotherapy-Safe Patient Handling and<br />
Physiotherapy.<br />
PAA Recognition: Upon completion of program, PSPs must contact Organizational Development & <strong>Leadership</strong> at<br />
organizational.development@sunnybrook.ca to receive their Patient Service Partner Training Certificate.<br />
Other Workshops<br />
53
PATIENT SERVICE PARTNER (PSP) WORKSHOP:<br />
WORKING TOGETHER ON A PATIENT CARE UNIT<br />
Duration: 4 Hours<br />
Available: Once per academic year<br />
For: Current PSPs<br />
The purpose of this day is to provide current PSPs an opportunity to explore leadership and interpersonal skills. Topics could<br />
include:<br />
• Positive Assertiveness<br />
• Managing Conflict on the Team<br />
• Communicating with Respect<br />
• Giving and Responding to Feedback<br />
This workshop will explore the knowledge and skills oulined above and will provide opportunities to apply them to real-life,<br />
workplace situations. Managers and PSPs may be surveyed to identify relevant workshop topics.<br />
To register go to myEducation<br />
PERSONALITY DIMENSIONS<br />
Duration: 3 Hours<br />
Available: <strong>2016</strong>/17 and onward<br />
For: Intact Teams<br />
Personality Dimensions helps individuals to learn more about their personality temperament and what motivates their<br />
behaviour. As well, they will begin to notice the behaviours of others who have different personality preferences and<br />
temperaments. This workshop will assist you in exploring, in a fun and interactive way, how our individual differences<br />
contribute to, and influence group dynamics, communication, problem solving and creativity. Participation by intact groups<br />
will enhance ways of successfully working together.<br />
To register go to myEducation<br />
54 Other Workshops
PREPARING FOR RETIREMENT<br />
Being Financially Prepared<br />
Duration: 3 Hours<br />
Available: Offered once per academic year<br />
For: All Staff, specifically for those who are within 10 years<br />
of retirement<br />
Canadians are living longer and can expect to live more than 20 years in retirement. This workshop will focus on planning<br />
for the financial aspects of retirement. Experts will present from:<br />
• HOOPP – Learn how the pension is calculated, survivor benefits, and the impact of an early or postponed retirement.<br />
• Service Canada – Find out about federal government pension programs, including Canada Pension Plan (CPP) and Old<br />
Age Security (OAS).<br />
• Financial Planning – Learn about the key retirement issues; the choices when withdrawing money from an RRSP and<br />
resulting tax and OAS claw-back costs; ways to reduce your retirement income tax burden; and planning a reasonable<br />
retirement budget.<br />
To register go to myEducation<br />
How to Stay Vibrant in Retirement<br />
Duration: 3 Hours<br />
Available: Offered once per academic year<br />
For: All Staff, specifically for those who are within 10 years<br />
of retirement<br />
When planning for retirement there is an overwhelming tendency to focus only on financial planning. However, there are<br />
other sides of retirement that also need attention to prepare us for the whole experience. Start to plan now for what you will<br />
do during those years!<br />
• Emotional Effects of Retirement – This new life stage and lifestyle means that daily routines, identity,<br />
and roles all change.<br />
• Life, Medical and Dental Insurance Coverage – How will these be affected when you retire?<br />
• Volunteering – Learn about the many and varied opportunities<br />
• Estate Planning, Wills and Powers of Attorney for Property and Personal Care - What to think about<br />
when planning your will.<br />
To register go to myEducation<br />
Other Workshops<br />
55
Customized Services<br />
Supporting Online Learning and Development,<br />
Department Strategic Planning and Organizational Goal<br />
Alignment<br />
Customized eLearning Design ..................................................................................................................................................... 57<br />
Customized Organizational Development & <strong>Leadership</strong> (OD&L) Services ....................................................................... 58<br />
56<br />
Customized Services
CUSTOMIZED eLEARNING DESIGN<br />
Organizational Development & <strong>Leadership</strong> provides expertise designing, developing and implementing eLearning<br />
modules for all clinical and non-clinical departments. Using adult learning and eLearning design principles, our<br />
eLearning and Learning Management System (LMS) Specialists partner with subject matter experts to create an online<br />
learning experience that engage learners.<br />
Our eLearning and LMS Specialists will work with you to:<br />
• DESIGN:<br />
• The designing process starts by asking the right questions and engaging you, the subject matter expert, to<br />
provide a picture that influences our design of the learning experience.<br />
• IMPLEMENT:<br />
• Once the eLearning design is complete, our team manages the full implementation on myEducation, our learning<br />
management system (LMS), and continues to administrate the process.<br />
• MEASURE:<br />
• Our team will assist and insist that accurate monitoring and measurement processes are appropriately positioned<br />
in the design of your eLearning modules.<br />
To get started, contact myEducation@sunnybrook.ca<br />
Customized Services<br />
57
CUSTOMIZED ORGANIZATIONAL DEVELOPMENT &<br />
LEADERSHIP (OD&L) SERVICES<br />
CUSTOMIZED WORKSHOPS<br />
Our classroom-based workshops are listed in Section 2 of this catalogue. These learning opportunities support the<br />
professional and personal growth for staff. There are times when your team, department or service may want to experience<br />
one of these workshops as an intact group. All of our catalogue workshops can be customized to meet the needs of your<br />
group.<br />
CUSTOMIZED RETREATS<br />
A retreat is often a half-day or a full-day event for a specific group that usually takes place at a venue outside of the<br />
workplace. The purpose of the retreat may be to focus on team development, process improvement, change and transition,<br />
or strategic planning. The Organizational Development & <strong>Leadership</strong> (OD&L) team has the expertise to assist you in<br />
clarifying your goals, working with you to design the most effective session, and if desired, facilitate the retreat so you can<br />
actively participate and learn with your team.<br />
SHORT AND LONG-TERM CHANGE PLANNING<br />
Research states that implementing new or changed processes and projects have a greater chance of success if those<br />
affected by the changes are involved. This approach usually means that several planned sessions involving all stakeholders<br />
may be needed over a period of time. OD&L facilitators will work with you to design, plan and facilitate for the different<br />
phases of a change project.<br />
CUSTOMIZED LEADERSHIP DEVELOPMENT PROGRAMS<br />
Organizational Development & <strong>Leadership</strong> can build a leadership program specifically for an intact team, department or<br />
service. It does require a commitment for staff to be able to attend a series of workshops over an extended period of time.<br />
We will work with you to design, deliver and evaluate the program to ensure your overall objectives are met.<br />
To learn more about any of these customized services, email leadership.institute@sunnybrook.ca<br />
58 Customized Services
Customized Services<br />
59
Continuing Education<br />
Support Fund (CESF)<br />
OVERVIEW<br />
<strong>Sunnybrook</strong> Health Sciences Centre is committed to helping our employees achieve education that provides the foundation<br />
for inventing the future of healthcare. One of the ways we do this is to offer funding for education through the Continuing<br />
Education Support Fund (CESF).<br />
If you are pursuing short-term or long-term educational endeavours outside of <strong>Sunnybrook</strong>, or want to be recognized as<br />
someone who is excelling through their professional development, or wish to bring in a special speaker to an education<br />
event for your team, the CESF is available to you for financial support through the following streams: Education Tuition<br />
Reimbursements, Awards and Grants, and Speaker Support.<br />
Eligibility Requirements<br />
To be eligible for either one, you must be:<br />
Education Tuition Reimbursements ..............................<br />
Awards and Grants ..........................................................<br />
61<br />
62<br />
• A <strong>Sunnybrook</strong> employee or Grant Research staff<br />
• Employed for a minimum of three months and/<br />
or worked approximately 450 hours as of the CESF<br />
application deadline date, and<br />
Speaker Support Fund (Pre-approval Process)............ 63<br />
• Paid out of the <strong>Sunnybrook</strong> operational budget.*<br />
*St. John’s Rehab staff can request continuing education<br />
support through its own Education Fund.<br />
60<br />
Continuing Education Support Fund (CESF)
Education Tuition Reimbursements<br />
Bursary Support provides financial assistance to help cover<br />
tuition for long-term educational endeavours, such as<br />
degrees, diplomas, and long-term certificates.<br />
Educational Support provides financial assistance to help<br />
cover tuition for short-term education, such as seminars,<br />
workshops, conferences, poster presentations and shortterm<br />
certificates.<br />
All education events must:<br />
• Start within, or completed during the calendar year<br />
(January 1 to December 31)<br />
• Be relevant to the work of the hospital, and<br />
• Contribute to achieving the mission, vision and values of<br />
<strong>Sunnybrook</strong>.<br />
This is a competitive process and applications are assessed<br />
based on the organization’s needs, number of applications,<br />
and the amount of funding available. As a result, funding<br />
awards may vary from year to year.<br />
Application Process<br />
To apply for reimbursement, complete the online application form and submit supporting documentation from your<br />
educational institution. Applications are accepted from August to October. Applications are reviewed and approved<br />
by the CESF committee in late November. Applicants will be notified in early December regarding the status of their<br />
reimbursement. All approved reimbursements are deposited into your regular pay.<br />
To find out more go to Sunnynet: Home > Employees > Education Reimbursement/CESF<br />
Continuing Education Support Fund (CESF)<br />
61
Awards and Grants<br />
These awards and grants recognize staff who are pursuing<br />
their education in order to excel in their professional<br />
practice. This program awards $1,000 – $2,500, depending<br />
on the award, to support educational costs. These awards<br />
are presented at a special ceremony to which family and<br />
friends are invited.<br />
The awards are:<br />
All education events must:<br />
• Start within, or to be completed during the calendar<br />
year (January 1 to December 31)<br />
• Be relevant to the work of the hospital, and<br />
• Contribute to achieving the mission, vision and values of<br />
<strong>Sunnybrook</strong>.<br />
• Administrative Professional Award<br />
• Corporate Support Services Award<br />
• Service Employees Education Award<br />
• Frima Starr-Paloc Education Award*<br />
• Health Professionals Grant<br />
• Management Grant<br />
• Peter Ellis Award*<br />
Application Process<br />
To apply, complete the online application form and submit supporting documentation. Applications are accepted from<br />
January to February. Applicants are notified in March and winners are invited to attend a special ceremony in April to<br />
receive their financial award.<br />
To find out more go to Sunnynet: Home > Employees > Education Reimbursement/CESF<br />
* Special thanks to our donors for their generous contribution<br />
62 Continuing Education Support Fund (CESF)
Neil Pasricha<br />
Author, “The Book of Awesome” and “The Happiness Equation”<br />
Speaker Support Fund (Pre-approval Process)<br />
The Speaker Support Fund helps departments, programs<br />
or disciplines fund the cost of speaker(s) and facilitator(s)<br />
for a one-time educational event. This fund covers the<br />
cost of speaker fees, including travel and compensation,<br />
up to $3,000. Priority will be given to those events with an<br />
Interprofessional focus.<br />
Eligibility Requirements:<br />
• The applicant (department, program or discipline) must<br />
be paid out of the <strong>Sunnybrook</strong> operational budget.<br />
• A minimum of 50% of attendees must also be paid out<br />
of the operational budget.<br />
Application Process<br />
To apply, complete the online application form and submit supporting documentation. Applications are accepted from April<br />
to June. Successful applicants are notified in July. Funds will be transferred to the department cost centre once the event<br />
has taken place.<br />
To find out more go to Sunnynet: Home > Employees > Education Reimbursement/CESF<br />
Continuing Education Support Fund (CESF)<br />
63
Frequently Asked Questions (FAQs)<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> (SLI) Workshops<br />
1. Do I have to pay to attend an SLI workshop? There is no charge to attend a workshop if you are a <strong>Sunnybrook</strong><br />
employee who is paid out of the operating budget. Other staff (e.g. Fellows, ACMS staff, etc.) may have to pay for<br />
material costs. To find out more, email leadership.institute@sunnybrook.ca.<br />
2. How do I register for workshops listed in this catalogue? Go to Sunnynet.ca and search for myEducation on Quick<br />
Links. Log on to myEducation using your <strong>Sunnybrook</strong> Network Login Credentials.<br />
3. How do I register for SLI workshops if I don’t have <strong>Sunnybrook</strong> Network Login Credentials? Please contact leadership.<br />
institute@sunnybrook.ca.<br />
4. How are SLI workshops I’ve completed tracked? All completed SLI workshops are updated in myEducation within a<br />
week of completing the workshop. You should sign an attendance sheet during the session in order to be recognized as<br />
completing the workshop.<br />
5. What do I do if I find there is a discrepancy with SLI workshops I’ve completed and what is reflected on myEducation?<br />
Please email leadership.institute@sunnybrook.ca and someone from Organizational Development & <strong>Leadership</strong> will be<br />
pleased to assist you.<br />
6. What if I cannot attend the entire workshop, will I still get recognized for completing it? In order for you to make<br />
the most of your learning opportunity, you must attend 75% of the core content to be recognized as completed. SLI<br />
Instructors do monitor attendance and will make adjustments to the attendance sheet accordingly.<br />
7. I noticed that SLI Workshops are divided into four streams: All Staff, Emergent Leaders, Developing Leaders and<br />
Advanced Leaders. Why is that? We have expanded our audience for SLI to include all <strong>Sunnybrook</strong> staff because we<br />
realize that leadership isn’t only based on one’s formal position. We have worked hard to provide content that aligns to<br />
the particular challenges leaders face based on the scope of their leadership role within the organization.<br />
8. How do I know which leadership stream of workshops I should focus on? Generally speaking, we have described our<br />
SLI leadership streams this way:<br />
• “All Staff” is all <strong>Sunnybrook</strong> employees, no matter what role they have in the organization.<br />
• “Emergent Leaders” are supervisors, team leaders, in-charge and physicians.<br />
• “Developing Leaders” are middle managers and physicians<br />
• “Advanced Leaders” are directors, senior leaders and physicians.<br />
9. What if I’m still not sure what leadership stream I fit in to? Please contact leadership.institute@sunnybrook.ca and we<br />
will be happy to clarify.<br />
64<br />
FAQs
Ideas, suggestions and or comments –<br />
please email leadership.institute@sunnybrook.ca<br />
10. What if I want to attend a workshop that is in a leadership stream more advanced than my current formal leadership<br />
role? Your manager may nominate you to participate in an SLI workshop that is outside your current leadership role.<br />
Please contact leadership.institute@sunnybrook.ca for more information.<br />
11. As a physician, can workshops taken as part of SLI count towards external educational programs? Certificate<br />
Programs that are accredited are indicated on myEducation as part of the workshop description.<br />
12. Can I use my education days to attend workshops?<br />
The number of education days and how they can be used varies by profession. Check with your manager.<br />
13. Do you provide customized workshops to departments, services or teams? Yes, we will work with a department,<br />
service or team to customize, deliver and evaluate any workshop, to meet specific needs. There may be material costs for<br />
this service. Please direct inquiries to leadership.institute@sunnybrook.ca. Please refer to page 56 of this catalogue to find<br />
out more.<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> <strong>Institute</strong> (SLI) Certificate Programs<br />
1. I noticed that some SLI Certificate Programs provide participants with a certificate as recognition of completion and<br />
other programs also include adding participant names on the SLI plaque. Why is that? The <strong>Sunnybrook</strong> <strong>Leadership</strong><br />
<strong>Institute</strong> recognizes those participants who have completed programs that specifically develop the leadership skills of<br />
communication, self-awareness and conflict management by recognizing them with an SLI certificate and adding their<br />
names to our SLI plaque. Our other certificate programs support the development of facilitation and education, but not<br />
specifically leadership, therefore they are awarded certificates to acknowledge this achievement.<br />
2. How do I register for SLI Certificate Programs? Each program has its own registration process. Please refer to page 11 of<br />
this catalogue to find out more.<br />
3. How will I know when I have enough workshops to be eligible to receive a certificate? Please ensure that you read the<br />
certificate requirements and track your accomplishments. If you meet all of the SLI requirements and have not heard from<br />
us, please contact leadership.institute@sunnybrook.ca.<br />
4. If I miss any modules as part of a SLI Certificate Programs, can I still graduate? The criteria is listed for each program.<br />
You must complete all modules in order to graduate. You can complete make-up modules within the year.<br />
FAQs<br />
65
Frequently Asked Questions (FAQs)<br />
5. I noticed some criteria changes for certain SLI Certificate Programs. If I have already completed some of the<br />
workshops for a particular program, do I have to start again? If you began to attend workshops for a specific SLI<br />
Certificate Program prior to September <strong>2016</strong>, you have until June 2017 to complete the requirements as it was defined<br />
for the Program when you started.<br />
Education Tuition Reimbursement<br />
1. Do we have tuition reimbursement? Yes we do. It is called the Continuing Education Support Fund (CESF).<br />
2. When do I apply for tuition reimbursement? Applications for tuition reimbursement are accepted between August<br />
and October.<br />
3. How do I apply for CESF? You must complete the online portion of the application and deliver appropriate paper<br />
documentation to the CESF Dropbox located outside of H110 or the one located on the 8 th floor Holland Centre outside<br />
of auditorium. For more information, visit CESF page at Sunnynet/Employees/EducationReimbursement/CESF.<br />
4. Who is eligible to receive tuition reimbursement? Any <strong>Sunnybrook</strong> employee who has completed probation, and is<br />
paid out of the <strong>Sunnybrook</strong> operating budget, can apply for reimbursement. Staff at St. John’s Rehab, however, can<br />
request continuing education support through the St. John’s Rehab education fund.<br />
5. Once my application has been submitted online, how can I check that the application has been received? Once you<br />
have submitted your online application, you will see a screen that thanks you for your application. This means it has<br />
been received.<br />
6. When do I find out if I have been awarded funding? In early December you will be notified that your application status<br />
is available on the CESF link (http://cesf.sw.ca).<br />
7. Where can I find the CESF application link? The CESF application link is available under the Employee Resources tab<br />
located on Sunnynet. The link http://cesf.sw.ca can also be inputted in the address field of your internet browser on any<br />
computer that is connected to the <strong>Sunnybrook</strong> network.<br />
Other Workshops<br />
How do I register for PAA or PSP training? Your manager will need to email organizational.development@sunnybrook.ca<br />
indicating approval for you to attend and the requested training dates.<br />
66 FAQs
67
Other Resources<br />
<strong>Leadership</strong> & Business & Book Book<br />
Summaries <strong>Leadership</strong> Book for for <strong>Sunnybrook</strong><br />
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69
INDEX<br />
A<br />
All About Managing Change ......................................................26<br />
Applied Coaching in Healthcare ..............................................22<br />
Applied Emotional Intelligence in Healthcare ...................26<br />
Appreciative <strong>Leadership</strong> ..............................................................32<br />
Awards and Grants .........................................................................62<br />
B<br />
Building <strong>Leadership</strong> Capacity through<br />
Integrative Thinking .................................................................27<br />
Building Partnerships: The Art of Negotiation ..................27<br />
C<br />
Career Conversations ....................................................................28<br />
Conflict: Understanding Your Style ........................................14<br />
Customized eLearning Design...................................................57<br />
Customized Organizational Development &<br />
<strong>Leadership</strong> Services .................................................................58<br />
Crucial Accountability ...................................................................28<br />
Crucial Accountability Applied .................................................28<br />
Crucial Conversations ....................................................................28<br />
Crucial Conversations Applied ..................................................15<br />
Cultural Intelligence ........................................................................15<br />
D<br />
Developing Leader Self-Awareness Using Herrmann<br />
Brain Dominance Instrument (HBDI) ..............................32<br />
Developing Nurse Leaders Program (DNLP) ....................37<br />
Developing Positive Assertiveness .........................................16<br />
E<br />
Education Tuition Reimbursements .......................................61<br />
Educator Development Program ............................................38<br />
Effective Meetings and Presentations<br />
eLearning Modules ...................................................................50<br />
Effective Meeting Management ...............................................22<br />
eLearning Design and Development Workshops ............47<br />
Emergent Leaders Development Program (ELDP):<br />
Making the Transition ..............................................................39<br />
Emotional Intelligence (EI) ..........................................................16<br />
Emotional Intelligence for Leaders .........................................33<br />
Engaging Others Through Storytelling ................................23<br />
F<br />
Facilitating Meetings: How to Get People Really<br />
Talking About What is Really Important .......................23<br />
Facilitator Development Program ...........................................40<br />
Financial Planning: Start Early! ..................................................48<br />
Foundations of Coaching Dialogue ........................................24<br />
Frequently Asked Questions (FAQs) ....................................64<br />
H<br />
Health and Wellness Workshops .............................................48<br />
Health Literacy: An Introduction ..............................................16<br />
Health Literacy: Applying Universal Precautions to<br />
Teaching Patients and Families .........................................17<br />
Health Literacy: Teach Back .......................................................17<br />
How to Give and Respond to Feedback ..............................17<br />
How to Register for Workshops ..............................................11<br />
I<br />
iLead Quality and Patient Safety:<br />
Fundamentals Program .........................................................41<br />
iLead Quality and Patient Safety:<br />
Advanced Program ..................................................................42<br />
Influencer: Strategies for Leading Change .........................29<br />
Internationally Educated Professionals (IEP)<br />
Workshops ...................................................................................49<br />
70<br />
Index
INDEX<br />
L<br />
<strong>Leadership</strong> Book Summaries .....................................................68<br />
<strong>Leadership</strong> Certificate Program ...............................................43<br />
Leading and Chairing Meetings Guidelines 101 .................50<br />
LIVE <strong>Sunnybrook</strong> .............................................................................18<br />
Living your <strong>Leadership</strong> Legacy ................................................29<br />
M<br />
Management Excellence Program (MExP) .........................44<br />
Measuring Team Effectiveness .................................................29<br />
Meetings 101 ........................................................................................50<br />
Mindful <strong>Leadership</strong> and Building<br />
Resilience in Others .................................................................30<br />
Myers-Briggs Type Indicator (MBTI)<br />
Developing Self-Awareness .................................................18<br />
Myers-Briggs Type Indicator (MBTI):<br />
Leading Others ...........................................................................24<br />
N<br />
Networking for Success ...............................................................30<br />
Project Management Essentials for<br />
the Unofficial Project Manager ...........................................25<br />
S<br />
Secrets of Being a Successful Team Member ...................19<br />
Speaker Support Fund ..................................................................63<br />
Speech and Presence ....................................................................33<br />
Strategic Thinking ...........................................................................30<br />
<strong>Sunnybrook</strong> <strong>Leadership</strong> Days ...................................................10<br />
T<br />
Teaching for Learning and Collaboration (TLC)<br />
Program, Centre for Faculty Development,<br />
University of Toronto .....................................................................45<br />
The Power Within: Building Personal Resilience<br />
for Healthcare Professionals ................................................19<br />
Thriving During Change: Using What You<br />
Already Know .............................................................................19<br />
Transforming a Group to a Team ............................................25<br />
O<br />
Organizational Development & <strong>Leadership</strong> Week ..........10<br />
U<br />
Understanding and Resolving Conflict .................................20<br />
P<br />
Patient Administrative Associate (PAA) Education ......51<br />
Patient Administrative Associate (PAA)<br />
Review Day ..................................................................................52<br />
Patient Service Partner (PSP) Training .................................53<br />
Patient Service Partner (PSP) Workshop ............................54<br />
Peer Coaching in a Community of Practice .......................24<br />
Personality Dimensions ................................................................54<br />
Preparing for an Interview ..........................................................18<br />
Preparing for Retirement Workshops ...................................55<br />
Presentation Guidelines 101 ........................................................50<br />
V<br />
Value-Based <strong>Leadership</strong> ..............................................................34<br />
W<br />
Worshop Competency Matrix ...................................................8<br />
Writing Clear and Professional Emails ..................................20<br />
Index<br />
71
LOCATIONS<br />
Organizational Development & <strong>Leadership</strong> serves all <strong>Sunnybrook</strong> sites.<br />
Organizational Development & <strong>Leadership</strong> offers all workshops at our Bayview location. You can work with us to have<br />
workshops and some of our other services delivered at any of <strong>Sunnybrook</strong>’s sites.<br />
Please email us at Organizational.Development@<strong>Sunnybrook</strong>.ca.<br />
The <strong>Sunnybrook</strong> Health Sciences Centre sites are:<br />
Bayview Campus<br />
2075 Bayview Avenue<br />
Toronto, Ontario<br />
Holland Orthopaedic and Arthritic Centre<br />
43 Wellesley Street East<br />
Toronto, Ontario<br />
St. John’s Rehab<br />
285 Cummer Avenue<br />
Toronto, Ontario<br />
<strong>Sunnybrook</strong> Centre of Prehospital Medicine<br />
Regional Base Hospital Program<br />
77 Brown’s Line<br />
Toronto, Ontario<br />
Central Ambulance Communication Centre (CACC)<br />
Wallaceburg, Ontario<br />
72<br />
Locations
H<br />
WALLACEBURG<br />
H<br />
ST. JOHN’S REHAB<br />
H<br />
BAYVIEW<br />
H<br />
HOLLAND<br />
H<br />
BROWNSLINE<br />
Cummer Ave.<br />
Church St.<br />
Hospital Rd.<br />
H<br />
Donna Ct.<br />
Wellesley St. E.<br />
H<br />
Maxome Ave.<br />
Life Saving Dr.<br />
H<br />
Bayview Campus<br />
2075 Bayview Avenue<br />
Toronto, ON<br />
M4N 3M5<br />
St. John’s Rehab<br />
285 Cummer Avenue<br />
Toronto, ON<br />
M2M 2G1<br />
Holland Centre<br />
43 Wellesley Street East<br />
Toronto, ON<br />
M4Y 1H1<br />
Locations<br />
73
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Organizational Development & <strong>Leadership</strong><br />
<strong>Sunnybrook</strong> Health Sciences Centre<br />
Room H110<br />
2075 Bayview Avenue<br />
Toronto, ON M4N 3M5<br />
Canada<br />
P : 416-480-4038<br />
E : 76 Organizational.Development@<strong>Sunnybrook</strong>.ca<br />
A Division of Human Resources