S4-Brochure-Flip

Learning as a Competitive Advantage

Our
Expertise
S4 NetQuest is the global learning services firm providing custom learning solutions for
over 16 years. Our specialty is designing innovative, highly effective learning solutions
that produce measurable business results for our clients.
Design & Development Services
Technology-based Training (i.e., eLearning)
Interactive Classroom
Structured Field Experiences
Gamification
Performance Support
Effective Testing Methodologies
Strategic Services
Global Training Strategies
Training Program Assessments
Competency Models
Training Architectures
Instructional Design Services

Results
Our lens may be learning, but our focus is aimed at the
bottom line. With our solutions, you will see measurable
business results that provide a competitive advantage.
75% 60% 50%
Reduction in Overall
Training Costs
Reduction in Overall
Training Time
Increase in
Sales

50% 30% 20%
Increase in
Knowledge Retention
Increase in
Cross-Sell Ratios
Improvement in
Test Scores

Our
Clients
Our clients are Fortune 500 companies that need to use learning as a
competitive advantage. Leading organizations from a wide variety of
industries trust S4 NetQuest with a wide range of their training needs. We
are viewed as a partner, not a vendor. S4 NetQuest is a relationship-focused
organization that goes above and beyond to ensure our clients are highly
successful.

Case Study: Call Center
Training Challenge
One of the top mutual insurance companies needed to
transform its ineffective, traditional training programs for
its six largest call centers. Training issues included:
Ineffective (Not Day 1 ready or confident)
Inefficient (Classroom training took months)
Inconsistent (Within and across business units)
Resulting in:
High employee turnover
Low first-time call resolution
Average call times were much too high
Myriad transfers to help desk
Low customer satisfaction scores

Solution
S4 NetQuest created an innovative, highly effective blended approach
including:
Engaging self-paced learning modules (foundational knowledge)
Interactive multimedia classroom training (application)
Authentic, high fidelity system simulations (walk-through, try it, test it)
Structured field experiences (handling live calls from the floor)
Assessment tools that measured “application” of skills
Results
Our ability to deliver results lies in our
state-of-the-art design approach. Here are
some of the measurable business results
achieved for this client:
Increased employee retention by 25%
Decreased training time by 44%
Decreased training cost by 50%
Decreased average call times
Decreased calls to help desk
Increased first-time call resolution
Increased customer satisfaction scores
(J.D. Powers)

Case Study: Medical
Training Challenge
Top three orthopedic implant company wanted to
transform its ineffective new-hire training program.
Training issues included:
Global audience of learners
Large amount of complex knowledge
New hires both sold devices and assisted surgeons
in the operating room
New hires came in with varying amounts of
knowledge / experience
Resulting in:
Low knowledge retention rates (60%) - tested 90
days after course completion
Low average test scores coming out of training
(average 83%)
Extensive classroom time
Expensive training programs (i.e., flying reps across
the country)
Low sales performance

Solution
S4 NetQuest created an innovative, highly effective blended approach
including:
Competency model
Behavioral interview guide
Engaging self-paced learning modules (foundational knowledge)
Interactive multimedia classroom training (application)
Structured field experiences (working with surgeons in the
operating room)
Assessment tools that measured “application” of skills
Results
Our ability to deliver results lies in our
state-of-the-art design approach. Here are
some of the measurable business results
achieved for this client:
Increased knowledge retention from
60% to 88%
Increased test scores from 83% to
92%
Reduced classroom time by 44%
Transformed training program saving
$700,000 in first three years
Sales increase/year ($ millions)
Used globally – including translation to
Japanese and Spanish
Increased customer satisfaction scores
(J.D. Powers)

Case Study: Financial
Training Challenge
Large national bank wanted to transform its ineffective
new hire training program. Training issues included:
Traditional lecture method (not effective)
Low levels of learning (rote memorization
vs. application)
New hires had to wait for capacity to hold
a class (inefficient)
Expensive training program
Resulting in:
Ineffective learning results
Low confidence level Day 1 readiness was 2.5 out of 10
Inadequate sales levels

Solution
S4 NetQuest created an innovative, highly effective blended approach
including:
Competency model
Structured field experiences
Engaging self-paced learning modules (completed at branch locations)
Interactive multimedia classroom training (application)
Assessment tools that measured “application” of skills
Results
Our ability to deliver results lies in our
state-of-the-art design approach. Here are
some of the measurable business results
achieved for this client:
Confidence level (Day 1 on the job)
increased from 2.5 to 7
New hires sold/maintained 50% more
checking accounts
Major increase in cross-sell ratio

Make an “M-Pact”
We understand how to train the new workforce.
Traditional training is no longer effective for the new workforce
and organizations need to reexamine how they approach
training. S4 NetQuest has developed an innovative, highly
effective instructional design method known as M-Pact learning.
We use M-Pact learning to engineer custom learning solutions
that achieve measurable business results.

Traditional Training
M-Pact Learning
Lecture-based
Teacher lectures about knowledge and skills.
Problem-based
Students engage in a variety of problem-based activities.
Teacher Focused
Teacher is responsible for ensuring that learning occurs.
Learner Focused
Students are responsible for their own learning.
Event
Learning is seen as a one-time "event."
Ongoing
Learning is ongoing and continuous.
Non-Collaborative
The learning process is controlled by the teacher in a
non-collaborative environment.
Collaborative
Collaboration is a key to M-PACT Learning. Students learn
through collaboration with other students, coaches, mentors,
experts, facilitators, etc.
Rote Memorization
Assessments are based on memorization of facts.
Application
Assessments are based on applying knowledge and skills.

580 North Fourth Street
Suite 600
Columbus, Ohio 43215
Phone: (614) 220-5700
Fax: (614) 220-5710
info@s4netquest.com
www.S4NetQuest.com