The Arval Guide to Unfair Wear and Tear Charges for Cars

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This kind of interior damage is not acceptable and should be repaired or replaced. Passenger area, seats and trims Care: Keep the interior of the vehicle clean. Treat any stains with a suitable, proprietary cleaner as soon as possible to avoid long term damage. Avoid smoking in the car, as this leaves an unpleasant smell and stains fabrics. Return standard: The interior upholstery and trim must be clean with no visible burns, tears or staining. This also includes boot linings. Wear and soiling through normal use is acceptable. If the vehicle is an MPV then all of the original seats supplied with the vehicle must be returned. Arval will make a charge for any missing seats. BACK TO CONTENTS < PREVIOUS PAGE NEXT PAGE > 14
In-car entertainment equipment, telephones and navigation systems Care: Drivers should use equipment with care, ensuring that no damage occurs to the dash or control knobs or stalks. If equipment needs to be replaced due to theft or breakage, the replacement must be of a similar standard and specification. Return standard: All original equipment, accessories and controls, including CD Autochangers and MP3 players must be intact and operate correctly. Any optional fittings or accessories fitted by the manufacturer or dealer should be returned with the Buying your vehicle When your vehicle reaches the end of its contract, you may be able to buy it directly from Arval. It's a great way to get a used vehicle with a known service history at a very good price. All you have to do is contact our Driver Sales Team on either 0870 419 5508 or directdriversales@arval.co.uk It's a straightforward process. We will quote you a price and, if it is right for you, you simply send the payment to the Driver Sales Team, by banker's draft or building society cheque, seven days before the date on which you want to take ownership of the car. We then send you the necessary documents, and the vehicle is yours. For further details or information, please contact the Driver Sales Team. car unless Arval has agreed that they can be removed and fitted to a new vehicle. If accessories such as car telephones and other nonstandard equipment have been installed and then removed, any holes or other damage must be repaired. Aerials must be left in place or the hole must be properly repaired. A rubber insert is not acceptable. Driver Contact Centre Please call our Driver Contact Centre on 0870 600 4499 for the following: Servicing and Maintenance: Breakdown Tyres, Batteries and Exhausts Glass Replacement BACK TO CONTENTS < PREVIOUS PAGE NEXT PAGE > 15
Page 1 and 2: The Arval Guide to Unfair Wear and
Page 3 and 4: About this guide The purpose of thi
Page 5 and 6: Tips for a successful appraisal To
Page 7 and 8: Guide to unfair wear and tear (cont
Page 9 and 10: Paintwork Care: All damage to paint
Page 11 and 12: BACK TO CONTENTS < PREVIOUS PAGE NE
Page 13: Convertibles Care: Vehicles with so

The Arval Guide to Unfair Wear and Tear Charges for Cars

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