The Arval Guide to Unfair Wear and Tear Charges for Cars

More documents

Recommendations

Info

Advice to the vehicle keeper Routine servicing and maintenance One of the fundamental requirements of fair wear and tear is that a vehicle must be serviced in accordance with the manufacturer's servicing schedule. If your company has arranged maintenance for your vehicle, one call to the Driver Contact Centre is all it takes to book your vehicle in for any servicing, maintenance and repairs. Simply call 0870 600 4499 and our team will book your vehicle in at a time to suit you. You will also receive free collection and delivery and a free wash and vacuum of your vehicle for major repairs and services. Documentation All vehicle documents must be intact and in the vehicle when it is returned. These include the: • Manufacturer’s operation manual • Service book • Any other documents relating to vehicle equipment, including details of audio equipment security codes. Vehicle keys All keys must be returned with the vehicle, including spare keys, master keys and locking wheel nuts, if originally supplied. If a remote locking system is fitted, the appropriate remote controls should be available and in working order. Appearance Regularly clean the exterior and interior of the vehicle to ensure a good cosmetic appearance. Hand washing is more effective than automated wash units that can cause damage to the vehicle paintwork. Remove marks or stains on upholstery with a suitable cleaner as soon as practicable to avoid long term damage. BACK TO CONTENTS < PREVIOUS PAGE NEXT PAGE > 4
Tips for a successful appraisal To ensure a successful appraisal, please check the following prior to the return of a vehicle: • Carry out the appraisal ten weeks before the vehicle is due for return. This will allow you time to have any damage or faults rectified. • It is important to appraise a vehicle as honestly as you can – be objective. Ask a friend or colleague to help you. • Choose a time and place with good, natural daylight. This is how Arval will examine your vehicle. Appraisals carried out in poor light invariably miss some faults. • Before appraising the vehicle make sure that it has been washed and is thoroughly clean but remember to allow time for it to dry. Water on the paintwork masks faults. • Walk all the way around the vehicle and examine closely each panel including the roof, bonnet and boot/hatchback. Observe where the light is reflected differently from dents and scratches. • Crouch or kneel down at the front and rear of the vehicle and look along each side. This will help you pick up marks and dents that may otherwise be difficult to spot. • Inspect lamps, lenses, windows and mirrors for chips, cracks or holes. • Check the tyres (including the spare) for damage and that the wear on the tread across each tyre is even. Inspect wheels and wheel trims (if fitted) for scratches, dents or gouges. • Clean and vacuum the interior. • Check upholstered areas for tears, burns, excessive marking or wear. • Inspect all controls, including audio equipment and accessories, for damage. When returning the vehicle, make sure the exterior is sufficiently clean to allow a detailed inspection by Arval or our agent. BACK TO CONTENTS < PREVIOUS PAGE NEXT PAGE > 5
Page 1 and 2: The Arval Guide to Unfair Wear and
Page 3: About this guide The purpose of thi
Page 7 and 8: Guide to unfair wear and tear (cont
Page 9 and 10: Paintwork Care: All damage to paint
Page 11 and 12: BACK TO CONTENTS < PREVIOUS PAGE NE
Page 13 and 14: Convertibles Care: Vehicles with so
Page 15 and 16: In-car entertainment equipment, tel

The Arval Guide to Unfair Wear and Tear Charges for Cars

Create successful ePaper yourself

Delete template?

Save as template?