BAM 411 Human Resource Management Unit 4 Examination

BAM 411 Human Resource Management Unit 4 Examination
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1. The principles of conduct governing an individual or a group are referred to as
________.
judgments
ethics
norms
laws
2. Procedural justice refers to the ________.
degree to which managers treat employees with dignity as opposed to abuse ordisrespect
fairness of the process used to arrive at a decision
manner in which managers conduct their interpersonal dealings with employees
fairness of a decision’s result
3. The Enron debacle, “It’s not the rules but what employees feel they should do that
determinesethical behavior,” is a description of ________.
national culture
organizational culture
organizational climate

organizational ethics
4. The CEO of Southwest Airlines can sometimes be seen helping out at a gate,
handling luggage,and assisting cabin attendants while in flight. This is an example
of ________ to create andsustain the company’s culture.
organizing ceremonies
providing physical support
using signs and symbols
clarifying expectations
5. All of the following is a step in discipline without punishment except:
if no further incidents purge the one-day suspension from the file
contact others involved
give a paid, one-day “decision-making leave”
None of the above.
6. The most drastic step a manager can take in response to an employee offense is
________.
dismissal
time off without pay
written warning
warning documented in employee file
7. Which of the basis for dismissal is defined as the persistent failure to perform
assigned dutiesor to meet prescribed standards on the job?

misconduct
changed requirements of job
unsatisfactory performance
lack of qualifications for job
8. Misconduct, one of the basis for dismissal, is defined as ________.
an employee’s inability to do the work assigned because the nature of the job has
changed
an employee’s inability to do the assigned work despite his or her diligence
the deliberate and willful violation of the employer’s rules and may include stealing and
insubordination
the persistent failure to perform assigned duties or to meet prescribed standards on the job
9. What law requires that employers of 100 or more employees receive 60 days’ notice
beforeclosing a facility or starting a layoff of 50 people or more?
Electronic Communications Privacy Act
ERISA
Worker Adjustment and Retraining Notification Act
COBRA
10. The plant closing law requires employers with ________ or more employees to give
advance notification prior to closing a facility.
150
25
50

100
11. What is the second step in the guidelines for an effective termination interview?
plan the interview carefully
get to the point
describe the situation
listen
12. The ________ shop form of union security means that the company can hire nonunion
people,but those people must join the union within a prescribed period of
time.
union
open
closed
agency
13. In what year was the Wagner Act passed?
1886
1935
1947
1932
14. Which law gave employers the right to express their views concerning union
organization?
Gompers Act

Landrum-Griffin Act
Taft-Hartley Act
Norris-LaGuardia Act
15. ________ is an organizing tactic by which full-time undercover union organizers are
hiredunknowingly by employers in order to sway union elections.
Union salting
Infiltration
Espionage
Featherbedding
16. All of the following are examples of permissible bargaining items except:
overtime pay
use of union label
indemnity bonds
cafeteria prices
17. Illegal bargaining items are ________.
items which must be negotiated according to law
a part of negotiations through joint agreement of both management and union
forbidden by law
All of the above.
18. Fact finding seeks to end an impasse by ________.

communicating assessments of the likelihood of a strike
interpreting existing contract terms
studying the issue in a dispute and making a public recommendation
assisting the principals in reaching an agreement
19. Employers dealing with an unfair labor practice strike can use all of the following
responsesexcept:
shut down the affected area until the strike ends
hire permanent replacement workers
contract out work to other operations
continue operations with supervisors filling in
20. Which of the following is not a basis for reducing and preventing accidents at work?
reducing unsafe conditions
training employees
reducing unsafe acts
hiring non-accident-prone workers
21. Which of the following is one of the earliest indicators of possible alcoholism in an
employee?
lying
tardiness

avoidance of fellow employees
domestic problems
22. A drug-free workplace program includes how many components?
3
4
6
5
23. All of the following are symptoms of employees in the middle stage of alcoholism
except:
anxiety
untrue statements
frequent absences
mood swings
24. Which of the following is an external factor that can lead to job stress?
workaholic personality
pessimism
job security
locus of control
25. Which of the following safety concerns only became a top priority of employers
following the terrorist attacks of September 11, 2001?

internet security
physical asset security
workplace violence
employee selection and screening