BAM 421 Operations Management Unit 1 Examination

BAM 421 Operations Management Unit 1 Examination
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1. Reasons to study Operations Management include learning about _______________.
a costly part of the enterprise
what operations managers do
how goods and services are produced
how people organize themselves for productive enterprise
All of the above
2. An operations manager is not likely to be involved in ______________.
the quality of goods and services to satisfy customers’ wants and needs
the design of goods and services to satisfy customers’ wants and needs
the identification of customers’ wants and needs
maintenance schedules
work scheduling to meet the due dates promised to customers
3. Which of the following are part of the Ten Critical Decisions of Operations
Management?
4. design of goods and services
5. managing quality

III. layout strategy
1. marketing
2. pricing of goods and services
I,II,IV
I,II,V
II,III,V
I,II,III
All of the abov
4. Henry Ford is noted for his contributions to _______________.
time and motion studies
material requirements planning
assembly line operations
statistical quality control
scientific management
5. Which of the following is the best example of a pure service?
electric co-op
counseling
oil change
heart transplant
All of the above

6. Which is not true regarding differences between goods and services?
Goods tend to have higher customer interaction than services.
Services tend to be more knowledge-based than goods.
Services are generally produced and consumed simultaneously; tangible goods are not.
Services tend to have a more inconsistent product definition than goods.
None of the above are true
7. Current trends in operations management include all of the following EXCEPT
______________.
empowered employees
mass customization
rapid product development
just-in-time performance
All of the above are current trends.
8. The Dulac Box plant works two 8-hour shifts each day. In the past, 500 cypress
packing boxes were produced by the end of each day. The use of new technology has
enabled them to increase productivity by 30%. Productivity is now approximately
______________.
5 boxes/hr
6 boxes/hr
5 boxes/hr

25 boxes/hr
300 boxes/hr
9. Which of the following are among the ethical and social challenges facing operations
managers?
developing low-cost products
providing an efficient workplace
maintaining a sustainable environment
honoring financial commitments
All of the above
10. Cost cutting in international operations can take place because of
________________.
lower indirect costs
lower wage scales
less stringent regulations
lower taxes and tariffs
All of the above
11. The ability of an organization to produce goods or services that have some
uniqueness in their characteristics is _______________.
time-based competition
mass production
competing on productivity
competing on differentiation

competing on flexibility
12. Franz Colruyt has achieved low-cost leadership through ________________.
effective use of voice mail
exclusive use of the Euro
plastic, not paper, shopping bags
background music that subtly encourages shoppers to buy more
converting factories, garages and theaters into retail outlets
13. A firm producing a good is more likely to have which set of the following
characteristics compared to a firm providing a service?
many objective quality standards, tangible products and locate near customers
many subjective quality standards, tangible products and locate away from customers
many objective quality standards, intangible products and locate away from customers
many subjective quality standards, intangible products and locate away from customers
many objective quality standards, tangible products and locate away from customers
14. Which of these companies is most apt to have quality standards that are relatively
subjective?
Harvard University
Chrysler
Whirlpool
Dell Computer
Sanyo Electronics

15. Which of these organizations is likely to have the most important inventory
decisions?
a lobbying agency
a management consulting firm
a law firm
a marketing research firm
an aluminum manufacturer
16. Value-chain analysis is used to identify activities that represent, or can develop into,
the core competencies of a business. Who introduced this concept?
Smith
Toyota
Ford
Porter
None of the above
17. Standardization is an appropriate strategy in which stage of the product life cycle?
retirement
introduction
maturity
decline
growth

18. Caterpillar and Texas Instruments are two firms that have benefited from the use of
_________________.
the transnational strategy option
the global strategy option
the maquiladora system in Europe
the multinational corporation strategy
the multidomestic strategy option
19. A project organization ________________.
is effective for companies with multiple large projects
is appropriate only in construction firms
often fails when the project cuts across organizational lines
is formed to ensure that programs (projects) get proper management and attention
a and d are both true
20. A simple CPM network has five activities—A, B, C, D and A is an immediate
predecessor of C and of B is also an immediate predecessor of C and of C and D are
both immediate predecessors of Which of the following is true?
There are twenty-five paths through this network.
There are two paths in this network.
There are five paths in this network.
There are four paths in this network.
None of these statements is true

21. An activity on a PERT network has these time estimates: optimistic = 1, most likely
= 2 andpessimistic = 5. Its expected time is _______________.
00
33
67
00
None of the above
22. The two general approaches to forecasting are _______________ and
_______________.
mathematical; statistical
judgmental; associative
judgmental; qualitative
qualitative; quantitative
historical; associative
23. The forecasting model that pools the opinions of a group of experts or managers is
known asthe _______________ model.
multiple regression
consumer market survey
jury of executive opinion
management coefficients
expert judgment

24. Which of the following is not a type of qualitative forecasting?
sales force composites
moving average
consumer surveys
the Delphi method
executive opinions
25. A time series trend equation is 25.3 + 2.1 X. What is your forecast for period 7?
2
3
4
0
cannot be determined